I have been an FR Moda customer for a few years now and they have never disappointed. They stock high end fragrances with big discounts, delivery charge to the UK is not the cheapest but their prices... See more
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See what reviewers are saying
Can always find something that I want they have 100% authentic fragrances dipping is great too would recommend them to anyone
Be aware not rejecting parcel. I rejected end on Jul,Frmoda signed the parcel but this is Mid Nov, after constant following up, I gave up. Lost nearly £200. I might just keep it. This ridiculous way... See more
I always have order from FROMODA and all of their products is authentic and reasonable prices. Great customer service and fast shipping. Honestly FROMODA is the best company I have ever ordered from... See more
Company details
Written by the company
FRMODA è una piattaforma e-Commerce nel mondo del Luxury Fashion che offre un’esperienza di shopping online esclusiva. Più che un semplice retailer: abbigliamento, scarpe, borse, accessori e occhiali per Uomo e Donna dei Top Designer e Brand emergenti, tra cui Golden Goose, Moschino, Emporio Armani, Philippe Model, Veja, Dsquared2, Alexander McQueen, Philipp Plein, Versace Jeans Couture, Love Moschino, Dolce&Gabbana, BARROW, Karl Lagerfeld, EA7, Stella McCartney, Pinko, Palm Angels, Pin1876 by Botto Giuseppe, Calvin Klein e tanti altri. Prodotti Luxury nei mondi Beauty, Home & Decor e Wine: nel mondo Beauty profumi di nicchia, cosmesi di alta gamma e prodotti per capelli; nella categoria Wine emergono le migliori annate di Champagne e ricercati Vini Francesi. In particolare, la gamma di profumi di nicchia presenta le fragranze più ricercate, ad esempio Tom Ford, Kilian, Xerjoff, Clive Christian, Vilhelm Parfumerie, Boadicea The Victorious, Milano Fragranze, Nobile 1942, Alexandre.J, Nicolai, Perris Monte Carlo, The Spirit of Dubai, Jeroboam, Oman Luxury, Jovoy Paris, Stephane Humbert Lucas, Orto Parisi, Nasomatto, Aedes de Venustas, Floraïku Paris, Lorenzo Pazzaglia, Parfums de Marly, Initio Parfums Privés, Born to Stand Out, Pantheon Roma, Alex+.
Contact info
Via delle Fontane, 19, 24050, Palosco, Italy
- +39.035665388
- customerservice@frmoda.com
- frmoda.com
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from FRMODA.COM
Dear Customer,
Thanks for your pleasant time reviewing our service and for your positive feedback on our oustanding customer service.
We do appreciate your positive, meaningful feedback.
Kind Regards,
FRMODA
I had to wait almost two weeks for a…
I had to wait almost two weeks for a 10ml sample and it came with the damaged box.
16 June 2025
Reply from FRMODA.COM
Dear Customer,
We're sorry for the delay due to the courier and for the issue with the product box.
Having checked, I can see that our team managed your order correctly, adhering to the shipping timelines indicated at the time of ordering. Nonetheless, we have reported your feedback to the courier.
Kind Regards,
FRMODA
Organized and Exceptional service
Sourcing the availability of product irrespective of the low stock. Detailed logistics updates and information.
16 June 2025
Reply from FRMODA.COM
Dear Customer,
We are extremely in pleasure to receive such a positive review.
We thank you for being so kind to us which keeps us motivated and helps us grow. We look forward to serve you with a more amazing and incredible service.
Kind Regards,
FRMODA
Terrible
Terrible. I received my package today and was given the wrong perfume. No receipt inside the box either? I’m contacting them to sort this issue out but I expected more for such an expensive purchase.
27 June 2025
Unprompted review
Reply from FRMODA.COM
Dear Customer,
We're sorry for the inconvenience encountered. Unfortunately we wongly exchanged the product during your order's preparation.
We're anyway happy that our customer service sorted out the issue.
Still sorry for what happened, we hope to welcome you again among our customers.
Kind Regards,
FRMODA
The perfume came protectively packaged…
The perfume came protectively packaged and quicker than I expected. Transaction went very smooth!
16 June 2025
Reply from FRMODA.COM
Dear Customer,
we read your review with great enthusiasm.
Our commitment is always designed to improve our customers' experience and your comments motivate us to do better and better.
Thank you for your trust!
Kind Regards,
FRMODA
It always kept me updated on the status…
It always kept me updated on the status of my order and the product wasn’t damaged.
10 June 2025
Reply from FRMODA.COM
Dear Customer,
Thank you for your positive feedback.
It is always a pleasure to know that our customers are satisfied with FRMODA's service and products.
We hope to see you soon on our site!
Kind regards,
FRMODA
I wasn’t aware that you reduce prices…
I wasn’t aware that you reduce prices at the weekend and so I paid considerably more for a cologne than was necessary. A company interested in keeping customers would have offered to refund the difference. I don’t see where they put customers first as they suggest.
13 June 2025
Reply from FRMODA.COM
Dear customer,
We're sorry you missed our special offer. Promotions have a specific duration, with a start and an end date.
To receive updates on specific sales on our e-commerce platform, you can subscribe to our newsletter.
Kind regards,
FRMODA
great experience!
this was my first time shopping online here and can honestly say that it won’t be my last. the shipping was really fast and the perfume i ordered was packaged really securely! they kindly added a perfume sample as-well that was carefully wrapped.
14 June 2025
Reply from FRMODA.COM
Dear Customer,
Many thanks for your time reviewing our service and for the nice words.
We keep pushing forward to serve you an amazing shopping experience once again!
Kind regards,
FRMODA
Reply from FRMODA.COM
Dear Customer,
Thank you for your nice feedback!
We are extremely happy to have such customers as you. We sincerely hope to give you such a warm welcome next time too!
Kind regards,
FRMODA
Excellent service and quick delivery!
11 June 2025
Reply from FRMODA.COM
Dear Customer,
We read your review with great enthusiasm.
Our commitment is always designed to improve our customers' experience and your comments motivate us to do better and better.
Thank you for your trust!
Kind Regards,
FRMODA
4 stars
I ordered during a site wide sale and so processing time was 10 business days. I had to follow up via email and left a comment on their social media page after those 10 business days because I never got a shipping notification. They shipped it out the same day after my follow up. 4 stars because I shouldn’t have to follow up with any company about the package I paid for. However, I appreciated the customer service and resolution! I’d order from their site again.
11 June 2025
Reply from FRMODA.COM
Dear Customer,
Thank you for your review.
The reason of the 10 business days is due to the fragrances not currently in stock at our warehouses. We know that this may be a long time, but it's needed for us to manage the order prompltly and to receive the fragrance from the supplier. There are more than 1.480 perfumes ready to be shipped within 24h from the order's confirmation, we invite you to have a look on-site! You can filter the product category by the order management time, 'shipped within 1 day'.
We hope to have you back.
Kind Regards,
FRMODA
Excellent service
Excellent service! The order was shipped on time and arrived quickly. Will be my go to for fragrances now.
11 June 2025
Reply from FRMODA.COM
Dear Customer,
Thank you very much for leaving such a review.
It is very important for us to know that you had a positive experience with us and we hope that you will continue to choose us as your final destination for your online shopping.
We add new fragrances every wee. We cannot wait to see you there!
Kind Regards,
FRMODA
The delivery was as expected
The delivery was as expected. Waited 10 days, and then shipment was within 2 days after that.
10 June 2025
Reply from FRMODA.COM
Dear Customer,
We are happy that you are so pleased with our service and that it met your expectations perfectly.
We really hope to have you back with us!
Kind Regards,
FRMODA
Excellent prices
Excellent prices, super fast shipping, I'm in the USA, very easy to buy, 100% recommended.thanks FRMODA.COM👌🏽
4 June 2025
Reply from FRMODA.COM
Dear Customer,
Thank you for your positive feedback.
It is always a pleasure to know that our customers are satisfied with FRMODA's service and products.
We hope to see you soon on our site!
Kind Regards,
FRMODA
10/10 Would Recommend
My online shopping experience was fantastic! I found authentic items and received them quickly. The website is modern and user-friendly, with detailed illustrations and descriptions of each product.
4 June 2025
Reply from FRMODA.COM
Dear Customer,
Thank you!
It is of utmost importance knowing that you enjoyed shopping with us. In the hope that you will choose FRMODA again as the final destination for your online purchase, we are proud to have you as a customer.
Kind Regards,
FRMODA
Great customer service shipped super…
Great customer service shipped super fast!! From Italy to Sugarland Texas in 3 days. WOW! Keep up the good work and the great prices even on hard to find items. Iam a content creator and FRMODA will definitely get a 2 thumbs up.
5 June 2025
Reply from FRMODA.COM
Dear Customer,
A thousand thanks for your nice words!
We look forward to seeing you again for your next online purchase.
Kind Regards,
FRMODA
good perfume with well packed and fast…
good perfume with well packed and fast shipping. thank you
4 June 2025
Reply from FRMODA.COM
Dear Customer,
Thank you so much for your feedback!
We're glad to hear that.
Kind Regards,
FRMODA
Horrible experience
Horrible experience. I fully paid and waited 10 days with no shipping update. Only after I filed a case with PayPal for refund 2 days later they suddenly sent the shipping notice. Would never buy from them anymore.
11 June 2025
Unprompted review
Reply from FRMODA.COM
Dear Customer,
We're sorry to hear such disappointment.
We checked your case and we see that the order has been correctly managed, shipped out and delivered.
We understand that the 10-business-day timeframe, indicated at the product's page, is not that good , but the supplier's delivery timeframes prevented us from processing the orders any faster. The information was anyway clearly indicated at the product's page and also in the order confirmation received by email.
We invite you to have a look at our 'shipped in 1 day' fragrances, filtering the product category by 'the order management time' on our e-commerce. For instance, as of today, we have more than 1.480 fragrances ready to be shipped within 24 hours.
Kind Regards,
FRMODA
I’m yet to receive my order.
4 June 2025
Reply from FRMODA.COM
Dear Customer,
We have checked your case and see that your order was delivered on 12 June 2025.
We are sorry that the review request arrived before the delivery of your order.
Kind Regards,
FRMODA
Amazing service
Amazing service! The fragrance is original and delivered in a well packaged way.
3 June 2025
Reply from FRMODA.COM
Dear Customer,
Many thanks!
Our products are 100% original and authentic, and we're happy you loved your fragrance!
See you soon on our Luxury Shopping Online.
Kind Regards,
FRMODA
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