I took my bike to Fri Bike in Lyngby in a very busy period for the shop to have a bike lock mounted, and they did the job super-fast, by the following morning. Amazing service, very kind shop assistan... See more
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See what reviewers are saying
Was on vacation in the area, and found that my road bike was damaged during the transport. I was absolutely delighted with the service I got there - while the bike could not be repaired fully with wh... See more
I purchased the bike via an online store and picked it up in a stationary store, the entire purchase took me 5 minutes. The next day, a person from the Esbjerg store contacted me and congratulated me... See more
This week has been a great one because I was at Fri Bike shop in Vanløse, and got help to find my new bicycle. Christoffer that ask me relevant question to guide me on the right path is a great... See more
Company details
About Fri BikeShop
Written by the company
Fri BikeShop er Danmarks største kæde af cykelforretninger, og har butikker fordelt over hele landet. Vi er altid interesserede i, at du får den bedste oplevelse hos os, om det er i en af vores butikker eller online på fribikeshop.dk. Fælles for vores kæde er, at vi tilbyder den højeste faglighed inden for cykler, og altid står klar med produktfagligviden, samt et stort smil for at hjælpe dig med at finde den helt rette cykel.
Kunden i centrum
Om du befinder dig i butikken eller online, så er vores helt store fokus at have dig i centrum. Det bærer vores kundeservice også præg af, hvor du altid kan spørger om hjælp, hvad end det omhandler produktspecifikationer eller info om en af vores butikker. Vi sidder klar på telefon, mail og chat mandag til fredag fra 09.00 – 16.00, så vi i god dialog kan hjælpe dig videre og finde en god løsning.
Fri BikeSmart
Hos Fri BikeShop holder vi dig godt kørende, både før, under og efter dit køb. Tilkøber du Fri BikeSmart med din cykel får du fri adgang til al service, lige fra eftersyn og kædestramning, til lapning og justering af cyklen i 3 år. Efter to år kan du endda også bytte din Fri BikeSmart-cykel til en helt ny – vi tilbagekøber den gamle cykel af dig, så længe du køber en ny Fri BikeSmart-cykel med en ny 3-årig aftale.
Populære kategorier
Fri BikeShop
Written by the company
- Landsdækkende service
- Med Fri BikeShop's landsdækkende butiksnet med over 90 butikker har du altid god service inden for rækkevidde.
- 100% Klargjorte cykler
- Alle cykler bestilt på fribikeshop.dk bliver samlet og klargjort af en af vores dygtige og udlærte mekanikere på vores professionelle værksted.
- Rentefri delbetaling
- 0 kr. udbetaling, renter og gebyrer. Hos Fri BikeShop kan du købe ny cykel til dig selv eller hele familien på én gang og betale over 10 eller 20 måneder. Kom ind til din Fri BikeShop butik og start en Fri Konto i dag.
- Serviceordning
- Med din nye cykel følger desuden en fordelagtig serviceordning. Du får et servicehæfte med 4 eftersyn, hvoraf det første er gratis. Når du bruger vores professionelle værksted til de næste 3 eftersyn, udvider vi din reklamationsret til 3 år.
Contact info
Omega 13, 8382, Hinnerup, Denmark
- 44221016
- kundeservice@fribikeshop.dk
- fribikeshop.dk
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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Friendly and very helpful shop manager…
Friendly and very helpful shop manager and the owner
26 September 2024
Unprompted review
Super service
17 September 2024
Unprompted review
We rented a bike on fano (nordby)
We rented a bike on fano (nordby). After 8km we had a flat tire. When we rented the bike the tire was already a bit soft, should never had accepted that, but trusted the rental Guy. Flat after 8 km. Called the shop. No solution at all. We don’t have a car ( the shop told us). So we can’t help you. You can’t leave the bike and lock it and take a bus. You just have to walk back with the bike (8km, 2 Hours), in the sun ( it was over 25 Celsius). If you dont bring the bike back in time, we will charge you. When we made a compliant the guy at the shop said he could charge us for the costs of making the tire. Very very rude treatment by the shop owner. Service is 0. Don’t rent at fribikeshop Norby!! It will spoil your day at beautiful Fano.
27 August 2024
Unprompted review
Reply from Fri BikeShop
Hi H Baving.
Thank you for your review.
I am sorry to hear that you have had an experience of bad customer service.
I can only apologize for the experience with rental service at Fanø, you have had. It is not the stores usual service level.
Kind regards
Sebastian
Fri Bikeshop
Competitive prices and very kind personell
Competitive prices, but unfortunately it is not always possible to ship items, even if the total amount is more than the one for the "free shipping", not even possible to get the shipping from a store to an other store (they have a very big network of shops!). After all we were able to find what we need and but it wasn't very easy. People in the shops were kind and nice. :-)
2 August 2024
Hillerød Fri bike shop
I recently visited the Hillerød shop and had an excellent experience. The knowledgeable owners gave me great advice and their service was outstanding. Their friendliness made my visit enjoyable. Highly recommend!
31 July 2024
Unprompted review
God service 👍
25 June 2024
Excellent service and support
1 February 2024
Unprompted review
Super friendly and experienced staff
The level of expertise August Beck possessed was beyond my expectations. As a newcomer in DK, it was extremely important to find a bike with great quality. He quickly understood my needs and offered me multiple choices of bikes, which made me feel safe of my final decision.
Definitely recommended!
13 April 2024
Unprompted review
God service🙂
26 May 2024
Very happy with my experience
Very happy with my experience. The price was outstanding and the speed of delivery was great 👍
24 April 2024
Super fin service
29 April 2024
Very nice and friendly guys ;) Good…
Very nice and friendly guys ;) Good communication and help
27 April 2024
God service
21 March 2024
Super service 😊
22 March 2024
Unprompted review
God service
4 March 2024
Beyond great service!
Never was I so well treated in a bike store. Niklas was so helpful and kind, solved all my issues! Great price, great service, great products.
Recommend it to anyone.
8 March 2024
Unprompted review
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