Fri BikeShop Reviews 7,133

Always a long line of customers and no one cares that the line is getting longer and longer. Not polite to waste time of customers in this way.

I bough a (used) electric bike which have had "fri plus" until 2 August 2025 [3 year warranty and 3 yearly service]. When I got to local shop for service they said that the bike is deleted from their database and no service covered. The original owner paid the full price on purchase and "fri plus" profile was created (which is basically a complementary service). Now they can see why and when the bike is deleted from the database. Really disappointed with this service.

Super service, super hurtig levering og alt i topklasse kvalitet.

Hurtig service/levering, nem website.

Amazing service and support!

Andy from the Fri BikeShop - Frederikssund was very helpful on our request to ship one item from the store there to a Copenhagen address.
Very polite and professional!

Thank you so much

Not god i have would say

Friendly staff, reasonable prices, quick delivery.

I was today here in vallensbæk strand fri bike shop the old guy on the counter was the most helping person as i don't know the Danish langauge he communicated well in English and was very helping , i found all the things in here , they are really good shop

I went to the shop because my bike had a flat tire, and I couldn’t fix it myself.

They told me they’d sorted it out and charged me 125 DKK. But as soon as I got the bike back, I noticed the gears weren’t working anymore, so I had to go straight back to them.

The next day, I realized the tire was still flat, which made me miss an important meeting.

When I went back to the shop, they claimed it wasn’t their fault. Apparently, instead of replacing the inner tube, they decided (without even asking me!) to just patch the hole—on an old tire! Unsurprisingly, the patch didn’t hold.

They charged me another 300 DKK to fix it properly this time, with no discount or even an apology for all the trouble they caused. I can’t help but feel like they took advantage of me—probably just saw a young foreign woman on her own and thought they could scam me. I’m definitely never going back there.

Edit: You replied to my review and said I’d be getting a refund. But you didn’t include any email or way to contact you so that I can actually get my money back. Is this just some kind of marketing trick?

Great service,.super helpful and great experiences

I'm thrilled to have discovered Fri Bikeshop in Copenhagen! As a first-time visitor from Singapore, I received a genuinely warm welcome that made me feel right at home.

The team's exceptional service, attention to detail, and professionalism surpassed my expectations. Their willingness to go above and beyond is truly impressive. Fri Bikeshop embodies the perfect blend of hospitality and expertise, making them a standout in customer service. I wholeheartedly recommend them to fellow travelers and locals alike.

Thank you, Fri Bikeshop Yilmaz, Peter & Staff, for an unforgettable experience! I eagerly anticipate my next visit.

Best regards,
CLIFFE

Friendly and very helpful shop manager and the owner

The shipping was very fast.

We rented a bike on fano (nordby). After 8km we had a flat tire. When we rented the bike the tire was already a bit soft, should never had accepted that, but trusted the rental Guy. Flat after 8 km. Called the shop. No solution at all. We don’t have a car ( the shop told us). So we can’t help you. You can’t leave the bike and lock it and take a bus. You just have to walk back with the bike (8km, 2 Hours), in the sun ( it was over 25 Celsius). If you dont bring the bike back in time, we will charge you. When we made a compliant the guy at the shop said he could charge us for the costs of making the tire. Very very rude treatment by the shop owner. Service is 0. Don’t rent at fribikeshop Norby!! It will spoil your day at beautiful Fano.

Competitive prices, but unfortunately it is not always possible to ship items, even if the total amount is more than the one for the "free shipping", not even possible to get the shipping from a store to an other store (they have a very big network of shops!). After all we were able to find what we need and but it wasn't very easy. People in the shops were kind and nice. :-)

I recently visited the Hillerød shop and had an excellent experience. The knowledgeable owners gave me great advice and their service was outstanding. Their friendliness made my visit enjoyable. Highly recommend!

Frisk service