freyara.com Reviews 323

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers had a great experience with this company. Customers are very satisfied with the products, often highlighting their effectiveness and good quality. Many people appreciate the responsive and helpful customer service, noting quick replies and assistance with queries. The delivery is frequently described as fast, with products arriving well-packaged and in good condition. However, some people were dissatisfied with the delivery process, mentioning issues with tracking, unexpected customs charges, or items arriving damaged. A few other people also felt that the product quality was not always consistent, and some experienced problems with devices not working as expected.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction, praising... See more

Quality

Clients share ambiguous opinions on quality, with many praising products for being sturdy, high-quality, and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the fast delivery, with some... See more

Order

Customers had ambiguous experiences with order. Many reviewers report significant issues, such as deductions... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many praise the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a table mirror with light for a client. After checking the box on arrival I noticed that plug is not suitable for Australian socket (even I checked on their website; they were stating that... See more

Company replied

Rated 5 out of 5 stars

My fiance absolutely loves her Freyara machine, ever since she got her mini lipo done shes been using it to help her skin stay tighter & feel better overall. Thank you for making an amazing product!

Company replied

Rated 5 out of 5 stars

I ordered my Freyara cavitation machine fearing it would be a bust. I was pleasantly surprised when the machine arrived after 3/4 working days in perfect condition. It works wonderfully and I started... See more

Company replied

Rated 5 out of 5 stars

I took the chance and ordered this product directly from the company website and am glad I did. The package came quickly and works great. The company is very responsive with attentive customer service... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My machine came in perfect condition…

My machine came in perfect condition and very quickly. I had no issues with making the purchase. Everything was quick easy with great prices

9 December 2025
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Super fast delivery of a quality machine

When I ordered my machine I thought it might take weeks to get here, but it arrived in less than a week. The machine is sturdy and works great! I cannot believe the quality for the price. I only wish that I had not wasted my money at a business before purchasing the machine. I could have bought several machines for the price of procedures that did nothing. So thankful this is available!

14 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Love my 4in1 machine

Love my 4in1 machine. It’s taking time but I can see a difference to the skin on my arms. It’s not a quick fix. You need to persevere

20 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Recommend

Really easy to use, great customer service and advice on the website, painless and actually enjoyable as it feels like a deep massage along with the warming sensation of the infrared, very reasonable price and overall, extremely impressed.

13 February 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Very happy with this item and fast…

Very happy with this item and fast service, would definitely use again and recommend

18 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Excellent item

Excellent item! I am very happy with it; it works like a charm and arrived with everything very well prepared. The service I received from the Freyara.com team was excellent—they were very attentive and dedicated to addressing all of my questions and concerns. Thank you very much, and many blessings.

16 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Amazing product

Amazing product! I saw instant results with this machine and would highly recommend it!

17 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Amazing customer service and quick shipping

Was nervous about ordering from Freyara based on a few reviews, but I had a fantastic experience! I made a mistake when ordering and their customer service fixed it right away. I ended up getting our delivery the same week as I ordered! We got the Dr.Pen A11 and it works like a charm! Couldn't be happier, product works great!

8 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

I bought the 40k ultra cavitation and…

I bought the 40k ultra cavitation and it was shipped out to me very fast, overall great service, I would highly recommend buying any cavitation machines from Freyara!

21 February 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Easy to assemble and use

Easy to assemble and use. Reasonable shipping time. A quick YouTube video had me feeling more confident on technique. I appreciate quality and affordability

4 February 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

It works

Got my device a few weeks ago and IT'S DOING THE JOB. Easy to setup abd easy to use. The key to success with this device is being consistent.

14 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Very good and high quality

I’ve recently started using this multi-function body and facial machine, and I’m genuinely impressed with the quality and versatility it offers. The device comes with several attachments, allowing you to target different areas and concerns—from skin tightening to body contouring.
What I like most is how easy it is to use, even at home. The controls are straightforward, and switching between functions is quick and convenient. The design feels solid and well-made, not cheap or fragile.
After consistent use, I’ve noticed my skin feels firmer, smoother, and more toned. It’s a great option for anyone looking to maintain their appearance without constantly going to a salon.
Overall, this machine is a great investment for home treatments—especially if you’re looking for a cost-effective way to support your skincare and body goals.

13 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

I took the chance and ordered this…

I took the chance and ordered this product directly from the company website and am glad I did. The package came quickly and works great. The company is very responsive with attentive customer service. Also I have already used the machine for 2 weeks now and am seeing results. I couple my treatment with a vibration plate immediately after for lymphatic drainage and seeing results in such a short time is thrilling. Thank you Freyara.

1 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Bought a table mirror

Bought a table mirror - timely shipment and no issues with the product. Solid experience.

27 March 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Dressing table mirror with light…

The mirror with lights was as described . The bottom was easy to attach using the screws provided. The light is very good. It is well made. Overall a good product.

3 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

Solid Experience

I was happy to finally find a product I really needed, and I received it quickly, the product was exactly as advertised, and although I was hoping the lighting would be brighter, I'm very satisfied with it!!

25 March 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

The product arrived super fast I was so…

The product arrived super fast I was so impressed with it as I needed it urgently. Had a great deal on it and I was so happy with how well it works. Couldn’t have asked for anything more.

26 March 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

I bought a hydrapen brand Dr

I bought a hydrapen brand Dr. Pen, and wow, what can I say? It's the best purchase I've ever made, a great product with great quality. Freyara has awesome prices for such good quality products.

7 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 5 out of 5 stars

The item arrived quick and exactly as…

The item arrived quick and exactly as described. Everything was fine and we're happy with the experience

25 March 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

Rated 1 out of 5 stars

HiPlease help me

HiPlease help me, my device has arrived but I don’t know how to use it. The addition of cartridges number 2 and 3 won’t fit on the device—they don’t have any teeth, they are just plastic heads. I want to return the device or have someone teach me how to attach or operate it.

I want to return my money or exchange the device because it doesn’t work. The heads don’t fit on the device. Please help me.

Device name :HIFU - FacialDefy 2.0 Pro, Professional Handheld HIFU Face Lifter And Skin Tightening, Microfocused Ultrasound Machine

Update
I would like to return the device because I no longer want it.

First, the instructions and information are unclear.
Second, I need extra stickers because the stickers are getting damaged, and I asked for help but no one assisted me.

8 April 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.


For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:


Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look