Fresh start have always been, kind, understanding, none judgemental and above all their human. Been with them for over 3 years and I’ve spoken to many different staff members and all of them hold the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was contacted by Fresh Start UK after I decided to do something about my debts and also the mounting and excessive charges which doesn’t have any impact on clearing those debts. I spoke to Aron at l... See more
Company replied
Fresh Start Uk were always helpful, very friendly and non judgmental. They looked after me so well. I have a disability and don't always understand what I am told, but they were very patient with me... See more
This company changed my world from sleepless nights and dreading post arriving to having all money worries taken care of in a professional way. I couldn’t recommend their helpful and friendly manageme... See more
Company details
Written by the company
Reaching out for debt advice can feel like one of the hardest phone calls you'll ever make. We think it should also be one of the easiest conversations you'll have. At Fresh Start UK, we know that behind every debt is a person with a story. That's why our focus isn't simply on finding a debt solution. It's on listening, understanding your circumstances and helping you regain control of your finances with clear, honest advice. As an FCA authorised debt advice firm, every recommendation we make is based on what's suitable for you. We'll take the time to explain your options in plain English, answer your questions and make sure you understand the advantages, disadvantages and implications of each, so you can make an informed decision without pressure. If a Debt Management Plan is the right option, we'll continue to support you throughout your journey with regular reviews to make sure it remains appropriate as your circumstances change. Since 2009, we've helped thousands of people take that first step. We're proud that our customers consistently describe us as understanding, professional and never judgemental. Their reviews aren't simply a reflection of the service we provide. They're a reflection of the way we believe people should be treated.
Contact info
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, United Kingdom
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the staff are always very helpful…
All the staff are always very helpful and polite they take the time to listen when or if I have any problems.
Always such good service.
Kind regards
June Wedgbury.
5 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review, June.
We are really pleased to hear that you have consistently found our team helpful, polite and willing to take the time to listen whenever you have needed support. Providing a caring and professional service is very important to us, so it is wonderful to know that this has been reflected in your experience.
Thank you again for your kind comments and continued trust in our service. We wish you all the very best moving forward.
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Lisa.
We are pleased to hear that you found our team helpful and understanding. We know that discussing financial circumstances can be difficult, so providing support with empathy and respect is very important to us.
Thank you again for your kind comments, and we wish you all the very best moving forward.
They were very helpful and helped me in…
They were very helpful and helped me in the time of desperate need. Very much appreciate there efforts.
18 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are really pleased to hear that our team was able to help you during a difficult time. We understand how overwhelming financial pressures can be, so it means a great deal to know that you felt supported when you needed it most.
Thank you for your kind words and appreciation. We wish you all the very best moving forward and are glad we could assist you on your journey.
Very professional ,they dont judge just…
Very professional ,they dont judge just helpful people who do their best,many thanks to all staff who were always courteous and kind big thank you to Amy for her diligence in settling my accounts.
18 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Jeanette.
We are really pleased to hear that you found our team professional, helpful and non-judgemental throughout your journey with us. We understand that discussing financial difficulties can be challenging, so it is important to us that every client feels treated with kindness, respect and understanding.
Amy will be delighted to receive your kind comments, and we will make sure they are passed on to her. Thank you again for your review and for recognising the efforts of our team. We wish you all the very best for the future.
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are pleased to hear that you found our team helpful. Providing clear, supportive assistance is very important to us, and we really appreciate your kind comments.
Thank you again for your review, and we wish you all the very best moving forward.
Easy to talk to and any problems sorted…
Easy to talk to and any problems sorted out professionally and promptly.
8 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are pleased to hear that you found our team easy to talk to and that any issues were handled professionally and promptly. We understand how important clear communication and ongoing support are, so it is great to know this reflected in your experience with us.
Thank you again for your review, and we wish you all the very best moving forward.
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Lynne.
We appreciate your comments and understand your concerns regarding fees. The fees associated with a debt management plan are explained at the start of the process and cover the ongoing management of the plan, including dealing with creditors, distributing payments and providing continued support throughout the arrangement.
We always want clients to feel comfortable and supported with their plan, so if you would like us to review your account or discuss your concerns further, please contact our team directly and we will be happy to help.
Amy was very professional in dealing…
Amy was very professional in dealing with the issue at hand. Amy demonstrated high level of understanding, communication, engagement and provided the right solution to the identified issue.
12 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Samuel.
We are really pleased to hear that Amy was able to support you professionally and provide the right solution for your situation. It is great to know that her understanding, communication and engagement made a positive difference to your experience.
Amy will be delighted to receive your kind comments, and we will make sure these are passed on to her. Thank you again for your review, and we wish you all the very best moving forward.
Very helpful
6 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Jeffrey.
We are pleased to hear that you found our team helpful. Providing clear and supportive assistance is very important to us, so we really appreciate your kind comments.
Thank you again for your review, and we wish you all the very best moving forward.
Brilliant experience with this company…
Brilliant experience with this company and great staff
5 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Joe.
We are really pleased to hear that you had a brilliant experience with our company and that our team made a positive impression. Providing supportive and professional service is very important to us, so your comments are greatly appreciated.
Thank you again for your review, and we wish you all the very best moving forward.
Very helpful staff
5 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are pleased to hear that you found our staff helpful. Supporting our clients with clear guidance and understanding is very important to us, so we really appreciate your kind comments.
Thank you again for your review, and we wish you all the very best moving forward.
The process was very easy,a quick…
The process was very easy,a quick online form ,then a phone call and found the perfect solution for us!
The staff was really nice and understanding ! No judgement!Easy process! Happy i found you!Now to a less stressfull future!
7 May 2026
Unprompted review
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are really pleased to hear that you found the process easy and straightforward, and that our team was able to help you find a suitable solution quickly. We understand that reaching out for support can feel difficult, so it is great to know you felt comfortable, supported and never judged throughout the process.
Thank you again for your kind comments. We are glad you found us, and we wish you all the very best for a less stressful future ahead.
Absolutely amazing support from the man…
Absolutely amazing support from the man on the phone and explained everything clear and in full. Would 100% recommend if you need help with debt
7 May 2026
Unprompted review
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are really pleased to hear that you received such positive support and that everything was explained clearly and thoroughly. We understand how important it is for people to feel informed and reassured when discussing their financial situation, so it is great to know you had a positive experience with our team.
Thank you again for your recommendation, and we wish you all the very best moving forward.
Excellent service
The staff are very accommodating and has a kind approach. I would like to commend Tom for assisting and supporting me with no judgment as he adjusted the plan for my current needs. I am happy with the service of Fresh Start and I know if any problem arise, they will help and support me.
4 May 2026
Unprompted review
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are really pleased to hear that you found our team accommodating and supportive, and that Tom was able to assist you in a kind and non-judgemental way. We understand that circumstances can change, so it is important to us that plans remain suitable and manageable for our clients when additional support is needed.
Tom will be delighted to receive your kind comments, and we will make sure these are passed on to him. Thank you again for your review, and we wish you all the very best moving forward.
They are people who understand you and…
They are people who understand you and your circumstances and are sypathetic to your situation.
6 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are pleased to hear that you felt understood and supported by our team. We know that discussing financial circumstances can be difficult, so providing a compassionate and understanding approach is very important to us.
Thank you again for your kind comments, and we wish you all the very best moving forward.
Very happy with your services always…
Very happy with your services always carry out my needs and understanding
6 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are really pleased to hear that you are happy with the service you have received and that our team has continued to support your needs with understanding and care. Providing ongoing support and clear communication is very important to us.
Thank you again for your kind comments, and we wish you all the very best moving forward.
Great serves very easy to speak to help…
Great serves very easy to speak to help there when u talk to right people
6 May 2026
Unprompted review
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Andrew.
We are pleased to hear that you found our team easy to speak with and supportive when you needed help. We understand how important clear communication and understanding can be when dealing with financial concerns, so it is great to know you had a positive experience with our staff.
Thank you again for your kind comments, and we wish you all the very best moving forward.
This has been a godsend yes it’s taken…
This has been a godsend yes it’s taken me a few years to pay my debts off but I’m coming to the end and debt free Fresh Start made it manageable so thank you 🙏🏻 if you are in the Same position don’t delay call them today
5 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Craig.
We are really pleased to hear that your plan has helped make things more manageable and that you are now approaching the end of your journey towards becoming debt free. We understand that dealing with debt can feel overwhelming, so it is great to know that the support provided over the years has made a positive difference for you.
Thank you again for your kind recommendation and for placing your trust in us throughout the process. We wish you all the very best for the future as you move forward debt free.
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Gillian.
We are pleased to hear that you found our communication helpful and that our team provided you with good support throughout your experience with us. Clear and supportive communication is very important to us, so your kind comments are greatly appreciated.
Thank you again for your review, and we wish you all the very best moving forward.
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Jacqueline.
We are really pleased to hear that you received excellent service from our team. Providing supportive and professional assistance is very important to us, so we truly appreciate your kind comments.
Thank you again for your review, and we wish you all the very best moving forward.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.