Freshskin Beauty Ltd. Reviews 

Great Products, all you need for anything to do with essential oils and bottles along with other items individuals may need.
Good quality oils and the selection is great.
Good website, easy to scroll through, easy to order and tracking Good.

It takes a lot for me to take time on a review, but sometimes I got so frustrated at how people think a business should be run I have to let it all out.
I don't do any reviews immediately after buying. Selling a product or service to someone and taking their money is easy, any company can do that. What matters is afterwards, especially when there's an issue. How it's dealt with defines the good from the bad, and this company isn't very good at all.
I ordered a litre of lemon oil in mid December, and a litre of lavender oil arrived instead. I checked the contents and went to contact Freshskin immediately as I was in a rush for the product.
No phones. They do not want to talk to their customers, Why no phones? 'We are internet only with no shop so we don't have a phone'. That's the biggest load of rubbish ever. That translates as 'We don't want our customers calling'
So they have one email address instead, which they don't reply to.
I emailed on the day of my delivery, then again a few days later via the contact page, then again a few days later via email. No reply to any, and no other way of getting in touch.
So 5th January I decided to comment about the lack of service on their social media posts and funnily enough, I was contacted the same day (vias social media), and my comments were deleted.
They then tried to claim their email system had some bugs. They also claimed they had absolutely no record of me contacting them ever. Funny how the sales notification reached you fine?
If that's your only form of communication then you better make sure it's 100% working!
I was then offered the incorrect goods at half price to keep. I don't want it, I want the correct stuff I actually ordered,
This company doesn't rectify it's own mistakes, they insist you re-purchase your original item and send the other back for a refund (which I'm guessing will not be quick and efficient).
They said 'We do not send replacements'.
Even for your own mis-pick errors? How misguided are you guys when it comes to customer service?
It doesn't matter if you get problems, it's how you deal with them that counts, and you deal with it in an awful way.
A well resolved customer issue can gain you a customer for life, as you give them reassurance and confidence.
Your way of treating customers and resolving issues does the exact opposite, I will never order from you again as you do your best to avoid communication, and don't offer resolutions in the customers favour, and try and make your mistake my issue and my problem. I'm guessing from the other bad reviews on here you will do will defend you practices and make out I'm somehow at fault.
If you had a phone line which was answered, the issue could have been resolved in 30 seconds on the day it happened, Now why on earth wouldn't you want to do that!?!

Excellent products at good prices and quick delivery.

Been using this company for years always excellent service. Items shipped promptly and very well packaged. Would definitely recommend.

the oil arrived quickly but the stoppers/tops are really difficult for me to open. do they need to be like that ?

Well packed and very fast delivery.

Great quality argan oil

Love it the smell is amazing and lasts days

Ease of ordering, reasonable prices and good quality
Post person did not deliver at my door (I live on the second flooor). He/she left it on the ground floor window sil and took a picture of some other door as proof of delivery!

The product arrived swiftly and is of excellent quality.

I bought “Batana oil” from Fresh skin and it arrived in the post today. I opened it and it was palm oil. I am a Nigerian and I know what palm oil look like and smell like. Absolutely disgraceful!!!
The palm oil I make my soup with is cold pressed and its exactly what has been sold as cold pressed. You can see how it gathers around the edges in the container after it is let to cool down in container. How it stains the pillow case with red oil when it is used on the scalp. I will need to show this oil on TikTok to my fellow Africans and gage their response and reactions to this oil that is dispensed in your kitchen by a husband and wife duo and sold as “Batana oil” 😂🤣🤣🤣

Always get my Oils and Wax from this store. Great quality, excellent price and quick delivery. Love that you don’t have to pay postage as well.

I'm very happy with my order.
Their products are top quality! I couldn't be happier! Thank you

Excellent service

My delivery was delivered without any fuss. I've

The oils were very strong, making them usable in small amounts.

They make it plain and easy to understand they detail how the product works they ask what weight you would like and sometimes you need a small amount to tide you through other times you need larger amounts and that’s what they provide there dye for candles is the best it’s really strong iv waisted loads of time and money on other brands this is the only place I buy from now it’s definitely a trusted brand

I have used Freshskin for the last 12 years and have never had a single issue with them or the quality of their products. They have good products, mostly fairly priced (I occasionally find the odd one cheaper elsewhere). Fast delivery. Items are well packaged.

Highly recommended.