Freshskin Beauty Ltd. Reviews 

2,859
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online store is very easy to navigate, making the whole ordering process smooth and enjoyable. People are especially pleased with the wide selection of natural options, praising their reliable quality and wonderful aroma. Some reviewers were not happy with customer support communication or occasional delivery errors that caused unexpected delays. Some people also felt that certain packages arrived with missing items, damaged boxes, or incorrect product variants. A few consumers noted that specific items did not meet their personal expectations regarding scent strength or skin absorption.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great range of affordable,... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the wonderful essential... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times, securely... See more

Order

Customers had positive experiences with order, frequently praising the ease of ordering, reasonable prices,... See more

Service

Reviewers highlight positive aspects of service, consistently praising reliable, prompt, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from Freshskin Beauty after a recommendation from a lady who uses their products for her own natural skin care range. I am really happy with the quality & price of the lavender es... See more

Company replied

Rated 5 out of 5 stars

I've bought various oils from Freshskin over the years, they're always lovely quality, really affordable and come super quickly! Free postage is such a great bonus too, I'm often put off by high posta... See more

Rated 5 out of 5 stars

Had some questions to ask about a product on their website so I emailed them and received quick replies (I was surprised as its a Sunday so wasn't expecting a reply till Monday to Tuesday) Paul was... See more

Company replied

Rated 5 out of 5 stars

Before purchasing I had a query which was answered. My purchased items were packaged securely, and arrived in the estimated time given. So overall happy, with my purchase of Rosehip oil and Shea Butte... See more

Company replied


Company details

  1. Aromatherapy Supply Store
  2. also in
  3. Cosmetics and Perfumes Supplier
  4. Flavours, Fragrances and Aroma Supplier
  5. Massage Supply Store

About Freshskin Beauty Ltd.

Written by the company

Since 2010, Freshskin Beauty have been supplying premium natural health and beauty products to individuals, hobbyists and wholesale customers who seek the best essential oils at cheap prices.

From day one, our philosophy has centred around quality products and a great service. Over the years we’ve worked tirelessly to establish relationships with producers of the finest ingredients from all four corners of the planet. Our unique business model of dealing directly with the growers and producers of our herbs, plants, vitamins and essential oils means we use the finest ingredients direct from the source.

We harness the magical power of plants to create luxurious beauty products that not only enhance the appearance of your skin, but also improve your mental state as well. Our gentle skincare range is so natural and pure that it’s suitable for everyone, regardless of age or skin type.

From the start, customers have also come to us for wholesale essential oils, taking advantage of our quality products and low prices. Today, we manage daily orders that range from a single bottle of lavender essential oil to bulk orders of oils and fragrances and we treat each with the same level of care and service as we did our very first.

As members of the Aromatherapy Trade Council, we keep on top of the ever-changing essential oil regulations, and continue to ensure that all of our products adhere to rigid European Safety Guidelines. Our product safety is ensured through a research and testing regime that sees each product and all formulations tested by qualified personnel.

We now stock over 200 essential oils, fragrance oils and carrier oils as well as beautiful hand-made soaps, moisturisers and body lotions.

As we’ve grown, so too has our passion for achieving the highest standard in customer care and a great service; this includes next day delivery, no minimum order and hand-packing every item ensuring you get as much satisfaction from every Freshskin order as we do.

Head over to our online store now and start your Freshskin journey, or if you’re in need of some inspiration have a browse through our blog.

Thanks for dropping by.

The Freshskin Beauty team.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 76% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,859)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round fantastic UK based company

Great range of fragrance oils. I love the fact they are a UK brand (local to me which is even better) and they have a vegan friendly, cruelty free ethos. Good prices, gift sets are brilliant value, and quick delivery. Very happy to have found Fresh Skin!

25 September 2026
Rated 5 out of 5 stars

I have just made my 2nd order for the…

I have just made my 2nd order for the wonderful Aloe Vera gel as I'm just so impressed how my skin looks and feels after using the tub I bought. I'm 67 male and have been using different moisturisers since 16 including different Aloe Veras but I have to say this is so clean and pure, it's super absorbing qualities make application a pleasure. The price and p@p is brilliant so affordable to all. I made the purchase via ETSY. I will look at other products by this company definitely.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Just what I need

I always get what I need from here. My defecate go too for base products that I then turn into something else. Good delivery times too, even if I'm not in!

28 September 2026
Rated 5 out of 5 stars

Good experience 4 me!

My experience was good thankfully, despite being a bit worried from other people's reviews about this company. But thankfully everything went smoothly for me, I received my cherry boost fragrance oil after 4 days (which is quick imo since it says 4-7 days for free shipping). It smells absolutely lovely! I'll have to see how it smells with my lotions, etc. And Im happy with my experience with this company. :)

4 October 2026
Unprompted review
Rated 1 out of 5 stars

Atrocious after sales customer service

Ordered a set of oils off Amazon. A completely different set arrived. Amazon denied knowledge and just emailed me a packing slip and no information where to return it or indeed if I would end up paying for the returns? Who knows? They sent me to Fresh skin via a link and I filled in a customer request from. I did not get a response. I also emailed the company under a separate email and alas no response.
I only wanted an exchange for the oils to the ones I ordered and indeed not my fault at all.
The customer aftercare is atrocious - I have ended up having to keep the oils as one or two smelled nice and I can't be bothered waiting any longer. Shame really as, if I had liked the oils I requested (winter) set, I was going to buy more but that won't happen now as the customer service is terrible. Beware! Great if you don't issue a problem but don't expect a response from the company if you tumble upon any issues!

2 October 2026
Unprompted review

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