FreshElectricalSolutions Reviews 

591
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, noting smooth processes from quote to installation. Many highlight the staff's extensive knowledge and helpfulness, especially sales representatives and installation teams. The installed products, including solar panels and batteries, are generally performing well and meeting expectations. Conversely, a small portion of people felt dissatisfied with communication and after-sales support, reporting difficulties reaching the company and experiencing unresponsiveness. A few also noted issues with installation specifics, like delayed scaffolding removal or initial panel quantity discrepancies.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent customer service from... See more

Staff

Customers had positive experiences with staff, frequently praising the professionalism, helpfulness, and... See more

Product

Users describe positive interactions with the product, with many expressing satisfaction with the solar... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and dedication... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reviewers praising excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I chose Fresh after seeing they work with big brands like Costco and reading some decent reviews. The sales team was a bit pushy but nothing unexpected, and while the installation was delayed due to a... See more

Company replied

Rated 4 out of 5 stars

Had a quote from Chris after requesting contact via Costco promotion, he talked us through options and provided very competitive quotes for different battery sizes. Install date was arranged, scaffold... See more

Rated 5 out of 5 stars

Despite a little confusion over the sighting of the panels and a delay in starting due to long journey to get here and levels of traffic. Kieran and his colleague worked professionally and courteousl... See more

Rated 5 out of 5 stars

Following an installation I had 2 years ago, set up by Lyn Spreadbury, which was a great experience from start to finish, I contacted Lyn again to come out and quote for my parents house. Once agai... See more


Company details

  1. Solar Energy Company

Written by the company

Fresh Electrical Solar is the trading name of Fresh Electrical Solutions Ltd. As a family run solar energy business, we are accredited MCS installers, and registered with HIES, EPVS and the NAPIT. Working in the industry for over 12 years and based in Essex, Fresh Electrical Solar have become one of the UK's largest solar installation companies. With teams working across the UK installing residential and commercial solar panel systems, helping customers make savings on their energy bill. We work closely with the industries largest solar manufacturers like QCELL, SolarEdge and GivEnergy to ensure the systems we install for our customers systems produce the maximum output, efficiently for a long time. At Fresh Electrical Solar you will find we give our customers honest, transparent advice to ensure your solar panel solution is right for both you and your home or business. Call us on 01268 214801


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

591 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(591)

93 reviews in the last 12 months

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Rated 1 out of 5 stars

Fresh Solar poor after sales service

Fresh solar installed solar panels at my property last summer
The installation was professionally done and delivered on the date agreed
However 3 months later the bird guard ( wire that prevents birds nesting under the panels) fell off and is dangling from the roof
Since then I emailed Fresh and was ignored for a few months . Finally they responded and said they will dispatch an engineer on a specific date then that was changed as engineers were off sick last week scaffolding was booked and erected . This cost me two days off work to allow them access to the property. On the specified date I rang only to be told it can’t be done as the engineer’s van has broken down and there is no backup
This shambles has cost me two days off work and likely to be more now . I wish I never had this done to be honest

2 April 2025
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you for your review. We work hard to make sure everything goes smoothly. Certainly unfair to leave a review over a broken down vehicle or sickness.Something we can not control, We also need scaffolding to do the job , Anything raised by a customer will be attended to as quickly as possible as a matter of importance. please can you raise this to cs@freshelectricalsolar.co.uk so we can assist further. Thanks CS

Rated 5 out of 5 stars

Professional and On Point

Their rep was professional and patient and the installers didn't waste anytime at all. The whole installation and commissioning was completed in less than 6hours. The really know what they about. All the certifications including building permissions and all i need to start selling my excess production have been sorted by their team; good job guys

18 March 2025
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thanks for your review Ola!

Rated 5 out of 5 stars

Thank You for a Job Well Done!

I just wanted to extend my sincere gratitude to both the installation team and the administrative team for your outstanding work on our solar panel project.

From start to finish, the process was smooth and professional. The administrative team made everything seamless with clear communication and efficient coordination, while the installation team worked diligently to ensure everything was set up perfectly. Your expertise and dedication truly made a difference, and I appreciate the effort you put into making this project a success. A special thanks to John for his excellent service—I’ll gladly recommend your team to others!

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Contacted Fresh Electric Solar out the blue

Contacted Fresh Electric Solar from a leaflet at Costco as was getting a warning on my battery installation
Got hold of Dan and he was very helpful got into my system remotely and done a few tweaks to date all seems well

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Top quality service and staff!

Great experience with Fresh for my solar installation. Friendly staff and very knowledgeable about their products and offering. The installation was very quick and efficient, and there has also been great aftercare service. Would definitely recommend giving them a shout if you’re thinking about solar!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Team, great system and highly recommend

First and foremost John gave us great explanation about Solar installation and the amount of savings we would do over a period of time. The team were very reponsive . Very quick to reply to emails and also quick to answer calls.
The scaffolding was arranged and the guys promptly put it up on the same day of the installation . The installation was quick and efficient but our only grouse was it was not clean - they left all of the dirt etc for us to clean up . The system works well and any questions and doubts were answered promptly.
After the installation the documentation , drawings etc were promptly provided within a few days so that we can easily register for the SEG.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Excellent company, took us through every step of the installation, registration of details and switch to best supplier for optimal rates. Very fast turnaround and efficient service. Would highly recommend.

12 March 2025
Rated 5 out of 5 stars

Delighted customer

My overall experience leads me to rate Fresh and David King at 5 stars. David was attentive without being pushy and his knowledge of the various products was reassuring. He was generous in giving his time and attention to all our queries and the Fresh team that completed the installation in a day were equally professional.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Five star service from Fresh Electrical Solutions

The office team were very good at answering questions promptly about the timing of the installation and gave us detailed information about the system and its components.
The installation team were exceptional particularly as they had to amend the plan on site. At all times they were courteous and kept us fully informed. It was a very stress free process and we are very happy with the result.

27 February 2025
Unprompted review
Rated 4 out of 5 stars

Highly recommend Leo and his team at…

Highly recommend Leo and his team at Fresh Electrical solar!
Leo has gone above and beyond to help get us the best solar power system to suit our house, budget and efficiency.
We had an issue with the scaffolding company damaging next doors house but apart from that we can’t recommend Fresh Solar highly enough!
Leo has been on hand via WhatsApp whenever I've had questions and Dan in the office has always answered our emails in a fast and efficient manner.
Thank you

6 February 2025
Unprompted review
Rated 5 out of 5 stars

A breath of FRESH air

A breath of FRESH air. An excelleny company to deal with from survey to completed setup and paperwork. Great advice from the surveyor and money saving tips from the installers. Charging setup and software query with the installation department was simple and straight forward. Brilliant

25 February 2025
Unprompted review
Rated 4 out of 5 stars

Fresh solar

Lyn was fabulous, she explained all the differences and the savings, without feeling any pressure to buy.
The team from scaffolding to the fitting were polite , mindful and explained every step of the way and tidied up after themselves. I would happily recommend fresh solar to all my friends and family.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Very professional company

We had an initial meeting with Ravi who was very knowledgeable and answered all of our questions. He was not in the least bit pushy and gave us time to make up our minds about what we wanted. He even warned us off oversizing the system which would’ve been an easy sell for him. The installation was seamless, it was a very professional team.
Overall, we are very happy with the outcome and would thoroughly recommend fresh solar to anybody else thinking of going down this route.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

All rather perfect

All rather perfect, such an easy and responsive company. The installation itself was SO efficient, the guys polite, super quick, knowledgeable about the product and very happy to explain everything we wanted and needed to know, they even helped us upload the app!
Thank you guys for making the process so easy

5 February 2025
Unprompted review

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