FreshElectricalSolutions Reviews 

591
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, noting smooth processes from quote to installation. Many highlight the staff's extensive knowledge and helpfulness, especially sales representatives and installation teams. The installed products, including solar panels and batteries, are generally performing well and meeting expectations. Conversely, a small portion of people felt dissatisfied with communication and after-sales support, reporting difficulties reaching the company and experiencing unresponsiveness. A few also noted issues with installation specifics, like delayed scaffolding removal or initial panel quantity discrepancies.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent customer service from... See more

Staff

Customers had positive experiences with staff, frequently praising the professionalism, helpfulness, and... See more

Product

Users describe positive interactions with the product, with many expressing satisfaction with the solar... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and dedication... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reviewers praising excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I chose Fresh after seeing they work with big brands like Costco and reading some decent reviews. The sales team was a bit pushy but nothing unexpected, and while the installation was delayed due to a... See more

Company replied

Rated 4 out of 5 stars

Had a quote from Chris after requesting contact via Costco promotion, he talked us through options and provided very competitive quotes for different battery sizes. Install date was arranged, scaffold... See more

Rated 5 out of 5 stars

Despite a little confusion over the sighting of the panels and a delay in starting due to long journey to get here and levels of traffic. Kieran and his colleague worked professionally and courteousl... See more

Rated 5 out of 5 stars

Following an installation I had 2 years ago, set up by Lyn Spreadbury, which was a great experience from start to finish, I contacted Lyn again to come out and quote for my parents house. Once agai... See more


Company details

  1. Solar Energy Company

Written by the company

Fresh Electrical Solar is the trading name of Fresh Electrical Solutions Ltd. As a family run solar energy business, we are accredited MCS installers, and registered with HIES, EPVS and the NAPIT. Working in the industry for over 12 years and based in Essex, Fresh Electrical Solar have become one of the UK's largest solar installation companies. With teams working across the UK installing residential and commercial solar panel systems, helping customers make savings on their energy bill. We work closely with the industries largest solar manufacturers like QCELL, SolarEdge and GivEnergy to ensure the systems we install for our customers systems produce the maximum output, efficiently for a long time. At Fresh Electrical Solar you will find we give our customers honest, transparent advice to ensure your solar panel solution is right for both you and your home or business. Call us on 01268 214801


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(591)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient installation and order handling.

Very efficient installation and order handling. Scaffolding was erected the day previously and work completed the following day, fast but efficiently done by highly competent workers. No hassle, no mess.

12 November 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you Lewis for your 5 star review!!

Rated 5 out of 5 stars

Smooth process and competitive / quality installation.

From initial contact to first-time successful installation, everything conducted in a professional, friendly and supportive way.

Clearly not an inexpensive investment, but Fresh Solar provide a competitive offering, using the latest technology and quality products.

Very much recommend!

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent fast and friendly service

Excellent service - good communication from company, very friendly engineer on initial site visit for installation of solar panels. Quick turnaround from order to installation, and very friendly and helpful engineers on installation day. Good information from the installation engineers on how to use the solar panels and battery. Certificates and guarantees all received quickly after installation. Highly recommended.

5 November 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you Chris for your 5 star review, this is great to hear you had an excellent service and that you highly recommend us, we very much appreciate this. Thank you.

Rated 5 out of 5 stars

Amazing experience

Had my solar fitted last week. AMAZING !!, from the first contact to the installation Fresh made it a breeze , solar was installed by friendly professionals that were very clean and tidy , after sales with Dan to answer my questions was awesome so having nothing to complain about all very very happy !!
Don’t know why people are so hung up on cost and when are your getting your money back blah blah, it’s instant savings and no more nasty bills , even charges my car up for free !!! …. HIGHLY RECOMMEND FRESH 👍

7 November 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thanks for your amazing review Michael we are very grateful!

Rated 5 out of 5 stars

Professional installation.

I bought my system through the Norwich City council "Solar together" scheme, and Fresh electrical were the nominated supplier. Good service from start to finish, the survey was informative and helpful, confirming the system was right for me. The installers arrived on time and completed the work quickly and tidied up after themselves. A good, tidy installation, I'm an electrician so I know good work when I see it. All relevant paperwork completed promptly and I had a small query, post installation, which was also answered in a timely manner. I just need the sun to come out now...

4 November 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thanks for your review Mark, Great feedback on our services!

Rated 5 out of 5 stars

Work done very well

Work done very well. One week after agreeing solar panels were installed. Happy customer!

3 September 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you Joanna for your 5 star .

Rated 5 out of 5 stars

Great service and professional team

Great service and professional team. Patricia was efficient and supportive with the quote and after-sale. Installer was extremely knowledgeable and well organised. I would definitely recommend this company.

5 November 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you Joanna for your positive 5 star review and its great to hear you would recommend us, thank you.

Rated 1 out of 5 stars

Run from these people!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!…

I bought the package via Costco and this company were nominated by Costco to install them. They have said that its against their policy to do a site survey beforehand for Costco customers but said that they'd see what they can do. They have also said that they depend simply on my photos. They have sent a plan with the solar panels on the side of the house that gets the least sun. In short they haven't sent anybody to do any site survey and I am not letting them go ahead and put the solar panels on the wrong side of the house. No way!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Run from these people!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

4 November 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Good morning, disappointing to see such review. We carry out remote surveys with Costco depending on location. Utilising industry leading software which is also compliant. We utilise your photos to carry out the survey. How ever if a customer specifically requests an onsite survey we are happy to accommodate depending on location. If the software has populated something in error. Then why not raise it with us direct rather than communicating through a review? This would of been the best course of action and so we can work together. Your review does not reflect on our business as a whole and we have thousands of happy customers. Please can you email cs@freshelectricalsolar.co.uk so we can discuss directly any issues you may have. Thanks management. Update* After locating you on our system. I can see you was booked in for a site survey as you requested. So we are a little confused on the review.... How ever you cancelled.

Rated 4 out of 5 stars

The surveyor was so informative

The surveyor was so informative. The whole teams' work ethics was professional and all knew what they had to do. Only issue was that the scaffolding was taken off late.

10 September 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you for your positive review Judith.

Rated 5 out of 5 stars

Very easy process from start to finish

Very easy process from start to finish. From initial meeting to arranging installation dealing with Fresh solar was easy. Small hiccup as wrong mounts delivered but resolved within the hour and installation finished on time. the installers were all really nice helpful people.

28 August 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you Peter for your 5 star review, its good to hear you had a positive experience from start to finish.

Rated 5 out of 5 stars

Professional and very quick

Right from initial contact our entire 10-panel solar installation went very smoothly and astonishingly quickly. Bearing in mind that numerous companies had said "oh no your roofs aren't suitable", Fresh Solar were helpful and professional, and went beyond what we had thought possible. So far it seems to be working better than expected. We were impressed.

6 September 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

This is great the hear Gary.
Thank you for your 5 star review.

Rated 5 out of 5 stars

Very efficient

Very efficient turn up on time completed on time.Harry and Tom the installers professional and tidy workers.

18 September 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you very much for your 5 start review.

Rated 5 out of 5 stars

Highly recommend Fresh.

Leo the salesman was amazing at explaining everything, and was responsive with texts sent (I did not try to call, I prefer to communicate by text. The fitter was excellent, he recommended 2 additional panels after the scaffolding was installed, these were also fitted the same day. We also opted for optimizers and 3 batteries.. the app is excellent and I'm considering expanding battery capacity once we've worked out how much we're earning from sell back. All in all a very good experience and would highly recommend.

19 September 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you Rosella for such positive feedback and thank you for your 5 star rating.

Rated 5 out of 5 stars

Outstanding Service from Fresh Solar UK

Outstanding Service from Fresh Solar UK

We couldn’t be happier with the service we received from Fresh Solar UK. From start to finish, the experience has been nothing short of outstanding. Leo, our sales guy, was the most responsive, honest, and down-to-earth salesperson we've ever dealt with. His genuine care and passion for making the installation work for us, despite a few obstacles along the way, truly stood out. He went above and beyond to ensure everything was perfectly tailored to our needs.

The installation team, Matt and Dan, made the whole process look seamless. They took the time to listen to our requests, making sure everything was neat and tidy—going the extra mile to hide cables wherever possible. Their attention to detail and professionalism were top-notch, and they really considered every aspect to make the system not only functional but aesthetically pleasing.

Overall, we couldn't be happier with our experience. A huge thank you to the entire team at Fresh Solar UK!

10 October 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you for taking the time to leave us a 5 star review, we are appreciative of your feedback and hearing you had an outstanding experience.

Rated 5 out of 5 stars

A great service with a supportive and efficient team

Trouble free fitting - friendly and efficiently installed - friendly team - Efficient and quick their response - have been a great support in setting up our SEQ account - which has not been trouble free with our energy provider.
would not hesitate to use them again

4 July 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you for your 5 star review, we are glad you had a great service from our team.

Rated 5 out of 5 stars

Solar panels & batteries

Pleasure to have had this company to install my solar panels & battery. The Installers were very polite & friendly. Clean & tidy all done in a day. Once fitted i was told there is room for 2 more panels so I have ordered them to come. They are fitting 4 working days later.i would highly recommend this company.

16 October 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

This is brilliant to hear, we are very thankful for your 5 star feedback.

Rated 5 out of 5 stars

From making an enquiry online to having…

From making an enquiry online to having a sales rep turn up within 2days to getting my solar fitted and working in just a week.
What can I say very pleased overall. Price wise was around what I was expecting.
Very good workmanship and seemed a very professional outfit.
My only down side was the scaffolding obviously outsourced looked a little bit scary and NO SCAFF TAG PRESENT. But the lads worked quickly
I would indeed highly recommend Fresh Electrical 💯

23 September 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you for taking the time to leave us a 5 star review, its very much appreciated.

Rated 5 out of 5 stars

Very good overall service.

Very good overall service.
All panels fitted in one day very professional and both worked together as a team efficiently and did a very good installation.
paperwork sent to me very quickly and very helpful Admin staff who dealt with any questions that I asked in a timely manner.
I would recommend Fresh Electrical Solutions Solar Panels to anyone.

30 July 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you Paul for your 5 star review, glad to hear we provided you with a very good service.

Rated 5 out of 5 stars

Great service

Great service. Polite, helpful, very good communication and all done quickly and without hassle.

3 October 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Fantastic to hear, thank you Steve for your 5 star feedback.

Rated 5 out of 5 stars

The service was excellent

The service was excellent - professional and highly organised. Great communication through the whole process, comprehensive documentation detailing the quote, system and guarantees, etc, installed to schedule, completed the install to a high standard the same day. Given a clear explanation of the system by the installer and all the documentation followed for the MCS certificate to allow to sell back to the grid, and EPVS validation. We have been getting excellent energy savings since installed. I highly recommend this company.

18 June 2024
Unprompted review
FreshElectricalSolutions logo

Reply from FreshElectricalSolutions

Thank you Elaina for your 5 star review.
Glad you had an excellent service from our team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look