Great opportunity to invest for your future. Pros: - really low costs for investing and currency FX - ISA and SIPP availability - good app also including a web interface - multitude of in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I like this app as it is easy to use, pays interest on cash in my account, transactions are quick. Any enquiries I've made get a quick and helpful response. Only downside I've encountered was I wante... See more
Company replied
Took way too long to get account approved, despite numerous attempts to contact the company but posting a review here did the trick within the hour! I’m on now and it’s looking great.
Company replied
No standing or dealing charges, availability of GIA, stocks and shared ISA, SIPP. Access to a great stocks charity, notably to some gilts. They do not provide USD holding facility, and every transact... See more
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Company details
Information provided by various external sources
With Freetrade, you can invest for free in the stock market. Our app is available today on iOS and Android.
Contact info
London, United Kingdom
- freetrade.io
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great service
Great service, never had any problems, been using for a lot of years, highly recommend Freetrade.
12 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback, we appreciate you taking the time to share this. It's great to hear you've had a smooth run with us over the years, and thanks for the recommendation.
If we can help with anything, please drop us a message in-app or email us at reviews@freetrade.io.
Profitably investment is depending on…
Profitably investment is depending on the result . Poorly the free trade apps does not help much on updating the stock market , I am permanently not knowing the selling price for my shares ...may be it is not easy to be noticeable .Only good thing about free trade,is very simple for beginner, if you want to upgrade for better facility, extra payment is required every month approximately from £6.50 . Now there is lot of Apps are better than free trade , offering important information for customer, free trade is becoming old school &behind now.
12 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback, we appreciate you taking the time to share this. On pricing, the figures you see come from our data providers, and the time of the latest update is shown at the bottom of each stock's page. When you place an order we show an indicative price, then go out to get quotes and take the best one available, so the price you pay is the market price at the moment your order goes through. That can differ a little from what you saw beforehand.
If you're seeing a big gap on a particular stock, please email us at reviews@freetrade.io with the name and we'll look into it for you.
I have paidmy subscription but cannot…
I have paidmy subscription but cannot get on my app to sell any shares
12 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback, we appreciate you taking the time to share this. Not being able to get into your app when you're trying to sell isn't good enough, and we're sorry for the trouble this is causing.
We can see you're already in touch with our support team and they're working on getting your access sorted. Please keep replying to them there and they'll see this through with you.
Easy to use App with many stock options…
Easy to use App with many stock options and very smart newsfeeds every week!
12 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback! We appreciate you taking the time to share this. It's great to hear you're getting on well with the app and the range on offer.
If we can help with anything, please drop us a message in-app or email us at reviews@freetrade.io.
Easy process for setting up SIPP
11 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback! We appreciate you taking the time to share this. It's great to hear setting up your SIPP was a smooth process.
If we can help with anything, please drop us a message in-app or email us at reviews@freetrade.io.
Investment stock descriptions inaccurate.
I informed Freetrade quite a long time ago that their ‘About’ descriptor for British Petroleum (BP) was fundamentally incorrect in stating that BP ‘Increasingly, they are focusing upon renewable energy’. Quite the opposite is true. I was told that this would be changed. It has not been changed. This leads me to think that there is the strong possibility that many other descriptors are incorrect.
Not great for an investment platform that they have got this wrong. Also, that a helpful communication from an investor is not actioned. Unprofessional!
9 October 2026
Unprompted review
Reply from Freetrade
Thank you for raising this with us, and we’re sorry that the information hasn’t been updated as expected following your earlier feedback.
We understand the importance of accurate company descriptions when making investment decisions, and we appreciate you taking the time to flag this. We’ll share your feedback with the relevant team for review.
Thank you for bringing this to our attention.
excellent app
excellent app, easy to use, quick customer service, no issues. 5☆
9 October 2026
Unprompted review
Reply from Freetrade
Thank you so much for your lovely review! We’re delighted to hear you find the app easy to use and have had a great experience with our customer service. Thanks for your support!
Great experience
Great experience, easy to investment! Highly recommend. 👍
7 October 2026
Unprompted review
Reply from Freetrade
Thank you so much for your lovely feedback! We’re really pleased to hear you’ve had a great experience and found investing with Freetrade easy. Thanks for recommending us! 😊
Very usable app
Very usable app, interesting email blogposts. Customer service is quick. Generally, I would only like to see lower FX fees.
7 October 2026
Unprompted review
Reply from Freetrade
Thanks for the great feedback!
We’re glad to hear you find the app easy to use, enjoy our email content, and have had a positive experience with our customer service.
We appreciate your feedback on FX fees too. We’ll make sure your suggestion is shared with the relevant team for consideration.
Hidden fees, memory-intensive app
Freetrade makes the cost a bit hard to see, it's free only in the sense that they don't charge when you buy UK companies, but if you buy any foreign assets, they charge in hidden forex fees. Also the app seems to have a memory issue, it often lags and struggles to render UI elemeents on an iphone 17 pro
7 October 2026
Unprompted review
Reply from Freetrade
Thanks for sharing your feedback. We understand your concern around the fees when trading non-UK assets.
To clarify, there are no hidden FX fees. When you buy or sell non-UK stocks, we show an indicative quote before you place the order, including the applicable FX rate, so you can see the exchange rate before confirming the trade.
We’re also sorry to hear you’re experiencing lag and issues rendering UI elements on your iPhone 17 Pro. We’d be happy to look into this further.
Please contact us at reviews@freetrade.io and, if possible, include a screen recording of the issue when it occurs. This will help our team investigate.
Platform / tech for trading is good
Platform / tech for trading is good.
The service operations that exist around it are poorly designed from a UX perspective. The propositions campaigns are atrociously deployed and that means anyone expecting incentives to transfer in a SIPP, for instance, will need to keep chasing again and again.
I think it is probably deliberate based on interactions and I will make a complaint shortly if I don’t receive monies I was promised.
7 October 2026
Unprompted review
Reply from Freetrade
Thank you for sharing your feedback. We’re glad to hear you’re happy with the trading platform, but we’re sorry that your experience with our service and promotional campaigns has been frustrating.
We understand how disappointing it is to have to repeatedly chase an incentive you were expecting. This isn’t the experience we want for our customers, and we’ll make sure your feedback is shared with the relevant teams.
If you’re referring to the 2025 SIPP Transfer Campaign, the campaign terms state that eligible customers will receive a cash Award based on their qualifying transfers, paid into their Freetrade GIA. Freetrade will use its best endeavours to make any Award that you’re entitled to by 15 October 2026.
If you’re referring to a previous campaign or have any concerns, please get in touch with our support team at reviews@freetrade.io so we can look into this further for you.
Post issues here
Took way too long to get account approved, despite numerous attempts to contact the company but posting a review here did the trick within the hour! I’m on now and it’s looking great.
7 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback! We’re sorry to hear that your account approval took longer than expected, and we appreciate your patience while this was being resolved.
We’re glad to hear you’re now up and running and enjoying the app.
Thanks so much for choosing Freetrade!
Easy to use app
Easy to use app, when there was a problem with a mutual fund buy option being rejected Freetrade helped
2 September 2026
Unprompted review
Reply from Freetrade
Thanks for the feedback! We're glad to hear you found the app easy to use and that our team was able to help resolve the issue with your mutual fund purchase.
We really appreciate you taking the time to share your experience.
Easy to use platform with great support…
Easy to use platform with great support for new to investing.
I haven’t had any issues with my portfolio for the future.
2 October 2026
Unprompted review
Reply from Freetrade
Thanks so much for your kind words!
We’re really pleased to hear that you’ve found the platform easy to use and our support helpful, especially as you’re new to investing.
It’s great to know you’re feeling confident about investing for the future.
Would highly recommend this company…
Would highly recommend this company everything is so easy and you can check your portfolio so easily
1 October 2026
Unprompted review
Reply from Freetrade
Thanks so much for the 5-star review!
We're thrilled to hear that you're finding the app so easy to use and that keeping an eye on your portfolio is seamless.
Happy investing!
Unacceptable service.
Clearly poor data retention policies, sent me emails despite 'unsubscribing' and not having an account with them. Unacceptable for a company of this size.
29 September 2026
Unprompted review
Reply from Freetrade
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused.
We take data privacy and protection extremely seriously. To check what happened and provide you with accurate information regarding your details, we will need to locate your record.
Please reach out to us directly at reviews@freetrade.io with your details so our team can investigate this, assist you further, and ensure your data preferences or erasure requests are handled correctly.
Easy fund and etf purchase
Easy fund and etf purchase - regular income from income funds - excellent fee structure.
28 September 2026
Unprompted review
Reply from Freetrade
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that you're enjoying our fee structure and finding it seamless to buy funds and ETFs to build your income stream. Helping our community manage their investments simply and cost-effectively is exactly what we strive for.
Thanks again for being a valued part of Freetrade!
This is not a low cost platform if you…
This is not a low cost platform if you invest in US stocks. The fx charge are 5-10 times higher than truly low cost platform but these are hidden. I was shocked to find out that I had been charged over 5 figures (£20k+) in fx charges. Truly shocking be careful
1 September 2026
Unprompted review
Reply from Freetrade
Thank you for sharing your feedback. We are very sorry to hear about your frustration regarding FX charges.
Fee transparency is essential to us, and our FX costs are never hidden. They are explicitly displayed on the order confirmation screen before you confirm a trade, as well as fully itemized on every Contract Note.
Our FX conversion fees range from 0.99% on our free Basic plan down to 0.39% on our Plus plan. For larger or frequent US stock trades, our higher subscription tiers significantly reduce FX costs.
Please reach out to reviews@freetrade.io or via in-app support so our team can review your account details directly with you.
Excellent Investment Platform
Excellent choice of Funds, Investment Trusts and ETF's. Far cheaper dealing and admin fees compared to most of the other platforms. I use the phone app and the website on my PC without any problems. Fully recommended.
24 September 2026
Unprompted review
Reply from Freetrade
Thank you so much for leaving us a 5-star review!
We’re delighted to hear that you're enjoying our selection of funds, ETFs, and Investment Trusts, as well as our low-cost fee structure. It's great to know that both the mobile app and desktop platform are working seamlessly for you across your devices.
Thanks for recommending Freetrade, and happy investing!
Do NOT put your money in FREETRADE
Absolutely HORRIBLE experience so far. I added money to Freetrade ISA account and they are not letting me withdraw my own money.
I have contacted their customer service everyday for 8 days straight. Everyday I got the same reply saying “Unfortunately we are still working on your withdrawal issue, thanks for your patience”
I am not able to access my own money, and they are not even giving me a timeline or anything.
Basically everyday I am being told thanks for your patience but we don’t know when you will be able to withdraw your money.
How many times am I supposed to hear the same scripted response before somebody actually fixes the problem?
I was specifically told this is a technical processing issue rather than a security or safety issue. Fine. Technical problems happen. But what is completely unacceptable is leaving a customer unable to withdraw £3000 for over a week while providing virtually no useful information about what is actually happening.
The customer service has been one of the most frustrating experiences I've had with a financial platform. There is NO urgency, NO transparency and seemingly NO individual willing to take responsibility for actually resolving the issue.
I shouldn't have to spend 10 consecutive days chasing a financial company about my own money.
And the fact that I'm contacting them repeatedly just to receive another generic response makes the whole situation even worse.
Absolutely unacceptable. I would not recommend Freetrade based on this experience.
Over £3000. Since 14 September. Still inaccessible. Still waiting. Still getting the same responses.
DO NOT TRUST FREETRADE WITH YOUR MONEY.
13 September 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to share this, and we're sorry for the experience you've had. Waiting over a week without access to your money or a clear timeline isn't the service we want to give.
We'd like to look into this further and understand exactly what has happened. Please email us at reviews@freetrade.io with your review details so we can locate your Freetrade account and investigate this for you. We'll do our best to provide an update and address your concerns.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
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