Image was a little blury, which wasn't the case when I printed it myself on plain paper, or some photo paper which I had at home. I only turned to using a company to print because my new printer left... See more
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Review summary
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I bought the photos and ordered next day delivery. It was a Friday but it was offered at a premium price. I paid but the photos didn’t arrive until Tuesday. I have asked to be refunded but they just s... See more
The website promised next day delivery but in fact the photos took about 3 days to arrive! Also it isn't very clear on the website about how many will be on the order. However the guys thing is the p... See more
I requested and paid for next day delivery, but order did not arrive until the following day. I placed my order just after 9am but on the details of delivery not the order was not progressed until 6pm... See more
Company details
Written by the company
Thousands of people around the UK use FREESNAPS every year. Our features and integrations allow you to print your precious photos directly from your mobile phone, quick turnaround time and free delivery makes us a market leader. FREESNAPS has been around since 2008. The company started slowly in a small town in UK. Now we’re sending photo products far and wide, and we love how quickly we’re growing. We see our website as the heartbeat of our business, creating innovative products that empower our customers to be more creative.
Contact info
United Kingdom
- freesnaps.co.uk
3.4
Average
11K reviews
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Reply from Freesnaps
Hello Emmanuel. We're glad you enjoyed your experience. We appreciate your feedback on pricing.
I paid £4.99 for next day delivery on…
I paid £4.99 for next day delivery on 29/05 and received my order on 02/06, too late for the gift I have planned for a special birthday, really not impressed and won’t use again.
In view of the response given below I accept that I didn’t read the small print, however, I would suggest in the interests of customer fairness that this information is more prominent and your system reflects this by not allowing the customer to use the £4.99 postage option since it is not actually available. I also find this hard to understand why weekends don’t count for next day delivery.
31 May 2026
Reply from Freesnaps
We sincerely apologise for any inconvenience caused. Please note that Next Day Delivery is available from Monday to Friday, with a cut-off time of 11:00 AM. For full delivery information, please see our delivery rules: freesnaps.co.uk/delivery
Received generic response now not responding
****Updated - Freesnaps resolved my issue swiftly once seeing my review. Thank you for you help.****
I have received terrible service from Freesnaps.
I ordered a photo for my mother in laws birthday. I got a ‘delivered’ notification from Royal Mail and it had been delivered to the wrong place.
Royal Mail said I needed to take this up with Freesnaps. When I contacted them to let them know it was delivered to the wrong place, I got an email saying my parcel may be ‘delayed because of the bank holiday’! It wasn’t delayed, it went to the wrong address - it was quite evident that nobody bothered to read my email properly.
Now I’m £10 out of pocket, don’t have the photo for MIL’s birthday and despite emailing Freesnaps twice more over the past 2 weeks, I’ve heard nothing back. Awful, awful service.
24 May 2026
Unprompted review
Reply from Freesnaps
Could you please send us an email with the reference “Trustpilot” along with your order number? We’ll then follow up on this for you as soon as possible.
Reply from Freesnaps
Could you please send us an email with the reference “Trustpilot” along with your order number? We’ll then follow up on this for you as soon as possible.
Not good at all cheap frame i could…
Not good at all cheap frame i could have got for £2
Never again do not recommend
4 June 2026
Unprompted review
Reply from Freesnaps
We're sorry your experience with our product didn't meet your expectations. We appreciate your feedback.
Second time ordering
Second time ordering. Better service. Quick on receiving. Very happy with the quality of my photos.
18 May 2026
Reply from Freesnaps
We're so glad you're happy with your photos and our improved service! Thank you for your continued support.
The site was easy to use
The site was easy to use. Some of the original photos were not very good quality but they still managed to print them. Arrived very quickly , good price
18 May 2026
Reply from Freesnaps
We appreciate your feedback on the ease of use and quick delivery. We're also noting your comments regarding photo quality.
Very clear some of them
18 May 2026
Reply from Freesnaps
We appreciate your feedback. We are always working to improve.
I paid for next day delivery and my…
I paid for next day delivery and my delivery was a week late. I’ve sent multiple emails about this and have been completely ignored. I will not be using this company again due to their poor customer service. The quality of the photos were not great either.
18 May 2026
Reply from Freesnaps
We sincerely apologize for the significant delay and lack of response to your emails. We understand your frustration with both the delivery and photo quality.
Paid for next day delivery took 3 days
Paid for next day delivery took 3 days. These photos were for my dad's funeral. Sent email and no response....
1 June 2026
Some photos cropped
1 June 2026
Update to previous review
The pictures were all good but the frames were very poor quality, the glass (well plastic!) didn't fit one frame it was cut smaller and both frames had black clips missing from the back so the pictures fell out. I emailed the company and was asked to send in pictures which I have but to date have not heard back. Update to this message, the company have now delivered new frames, thank you. This review could have been avoided if a simple email had been sent to say that new frames were on there way.
1 June 2026
Reply from Freesnaps
Hello claire. Just a small update on this. Your replacement frames were dispatched yesterday. Many thanks for keeping us up to date
Reply from Freesnaps
We are glad you are consistently satisfied. Thank you for your continued support!
Reply from Freesnaps
We are very pleased you enjoyed our great service and quick delivery. Thank you for your feedback.
Absolutely delighted with my photos
Absolutely delighted with my photos, great quality, great service highly recommended, would buy again,
26 May 2026
Reply from Freesnaps
We're absolutely delighted you're happy with your photos and our service! Thank you for your kind words and recommendation.
Reply from Freesnaps
We are so happy you found our quality great and delivery quick. Thank you for your feedback!
Wasted money on "next day" delivery
Quality is super however,I paid for next day delivery and did not receive that service. Photos were for my child's birthday but they didn't arrive in time. Very disappointed. Waste of my money.
31 May 2026
Reply from Freesnaps
Hi,
We sincerely apologise for any inconvenience caused. Please note that Next Day Delivery is available from Monday to Friday, with a cut-off time of 11:00 AM. For full delivery information, please see our delivery rules: freesnaps.co.uk/delivery
Great service
Great service. Very happy with photos, pricing and fast delivery. Thank you so much.
30 May 2026
Reply from Freesnaps
We're so happy you're pleased with our service, photos, pricing, and fast delivery. Thank you for your kind words!
Super fast great quality
31 May 2026
Reply from Freesnaps
We're so glad you enjoyed your experience with us! We appreciate your kind words.
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