FreePrints PhotobooksReviews 

8,327
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 8,170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, especially the prints and photo books, noting their professional appearance and vibrant colors. People find the process of creating and ordering photo books to be very easy and straightforward, often completing them quickly. The delivery service is frequently highlighted for its speed and efficiency, with many receiving their orders promptly. However, some customers also noted issues with delivery times, with orders arriving later than expected or even being lost. A few other people also felt that there were hidden costs or changes in product specifications, such as a shift from hardcover to softcover books, which led to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality of prints... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the fantastic quality... See more

User experience

Consumers find the user experience to be positive, often describing the app and website as very easy to use... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Users describe positive interactions with order, with many expressing satisfaction and an intent to reorder... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a lovely way to capture memories made with my family. Adding my favourite photos to a cute little book to carry round with me and share with family and friends, is so much better than having to g... See more

Rated 5 out of 5 stars

For each family occasion, weddings, holidays etc I make a photo book to mark our memories. It is a lovely way to select all your special memory pictures, adding wording, borders etc to display them a... See more

Rated 5 out of 5 stars

The app is so easy to use. Everything is thought of from background themes and font design and size. The photos are printed to an excellent standard. I also benefit from a free photo booklet each mont... See more

Rated 5 out of 5 stars

I am the immensely proud Nana of a 20 month old. I make regular books about periods in her life, holidays, Christmas etc I worry that the photos of her will all merge into the cloud and I won’t look... See more


Company details

  1. Photo Printing Service
  2. Photo Lab
  3. Photography Service

About FreePrints Photobooks

Written by the company

Get a free 7x5" or 6x6" photo book every month with FreePrints Photobooks! Just pay delivery.

With FreePrints Photobooks you can capture all your favourite memories in a beautiful photo book - perfect for sharing with your loved ones.

Everyone loves photo books, but making them has always been cumbersome, time-consuming and costly. The FreePrints Photobooks app changes all that with the fastest, easiest way to create beautiful photo books—right on your iPhone, iPad or Android device.

All of our books feature premium papers, vivid colour & long-lasting laminate covers.

Our turnaround is quick - have your book in your hands in just days.

What’s more, there’s no subscriptions and no commitments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.7

All reviews

(8,327)

8,247 reviews in the last 12 months

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Rated 3 out of 5 stars

Order arrived 5 days late

Order arrived 5 days late, customer service not interested until 7 days late

17 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hi Linda, thanks for your feedback, and I’m really sorry for the delay. It looks like our delivery partner experienced an unexpected hold‑up in transit. While this is outside our direct control, we understand the frustration and we’re here to help. If you need any further assistance, please reach out to us at pbsupportUK@freeprintsapp.com. Thanks again!

Rated 5 out of 5 stars

Lost post.

I had to get in touch to advise you that I hadn’t received my photobook order. There was no problem - I was informed that I’d get another one sent to me. Thank you so much.
Really happy with the book.

14 June 2026
Rated 3 out of 5 stars

My first picture book was disappointing was hard back the…

My first picture book was hard back the secordcwas not was disappointed

12 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Jacqui, thanks for your feedback. We're sorry to hear about the issues with the photo book received. We kindly ask to please contact us at pbsupportUK@freeprintsapp.com, and our team will be happy to look into this for you. Thanks for bringing this to our attention, and we look forward to hearing from you.

Rated 1 out of 5 stars

I have not received my order

I have not received my order

19 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Chanelle, thank you for your feedback. We're very sorry about your order not received. While we dispatched your order on time, any delivery issues is beyond our control. We'll be happy to assist you on this matter so kindly reach out to us pbsupportUK@freeprintsapp.com. We truly appreciate your feedback and looking forward you reaching out to us.

Rated 5 out of 5 stars

Nice keepsake for family

Very easy to use and edit. Good choices of layouts, texts, backgrounds. I make photo books for special holidays and recently ordered extra copies from a big family holiday. Good service and very good value.

15 June 2026
Rated 1 out of 5 stars

My dogs name was spelt wrong

My dogs name was spelt wrong

19 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Sylvia, thank you for your feedback and I’m sorry the name was printed incorrectly. I’ve shared this with our team. Because orders are printed exactly as submitted, we’re unable to change details after checkout. For future orders, please double‑check names and personalisation before placing the order. We appreciate your time and understanding.

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