FreePrints Photobooks Reviews 

8,423
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 8,170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, especially the prints and photo books, noting their professional appearance and vibrant colors. People find the process of creating and ordering photo books to be very easy and straightforward, often completing them quickly. The delivery service is frequently highlighted for its speed and efficiency, with many receiving their orders promptly. However, some customers also noted issues with delivery times, with orders arriving later than expected or even being lost. A few other people also felt that there were hidden costs or changes in product specifications, such as a shift from hardcover to softcover books, which led to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality of prints... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the fantastic quality... See more

User experience

Consumers find the user experience to be positive, often describing the app and website as very easy to use... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Users describe positive interactions with order, with many expressing satisfaction and an intent to reorder... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a lovely way to capture memories made with my family. Adding my favourite photos to a cute little book to carry round with me and share with family and friends, is so much better than having to g... See more

Rated 5 out of 5 stars

For each family occasion, weddings, holidays etc I make a photo book to mark our memories. It is a lovely way to select all your special memory pictures, adding wording, borders etc to display them a... See more

Rated 5 out of 5 stars

The app is so easy to use. Everything is thought of from background themes and font design and size. The photos are printed to an excellent standard. I also benefit from a free photo booklet each mont... See more

Rated 5 out of 5 stars

I am the immensely proud Nana of a 20 month old. I make regular books about periods in her life, holidays, Christmas etc I worry that the photos of her will all merge into the cloud and I won’t look... See more


Company details

  1. Photo Printing Service
  2. Photo Lab
  3. Photography Service

About FreePrints Photobooks

Written by the company

Get a free 7x5" or 6x6" photo book every month with FreePrints Photobooks! Just pay delivery.

With FreePrints Photobooks you can capture all your favourite memories in a beautiful photo book - perfect for sharing with your loved ones.

Everyone loves photo books, but making them has always been cumbersome, time-consuming and costly. The FreePrints Photobooks app changes all that with the fastest, easiest way to create beautiful photo books—right on your iPhone, iPad or Android device.

All of our books feature premium papers, vivid colour & long-lasting laminate covers.

Our turnaround is quick - have your book in your hands in just days.

What’s more, there’s no subscriptions and no commitments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.7

All reviews

(8,423)

8,329 reviews in the last 12 months

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Rated 3 out of 5 stars
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Michelle, thanks for sharing your feedback. Your order indicates it was delivered. Though, if you need to confirm further information about the order we kindly ask to please contact us at pbsupportUK@freeprintsapp.com, and our team will be happy to look into this for you. Thanks again!

Rated 1 out of 5 stars

Dreadful service + no product

Photo book ordered in plenty of time for Father’s Day, spent awhile creating it. Was looking forward to this as a nice present for my husband from my son. Book didn’t arrive. I waited some time before contacting. Spoke to AI bot and human agents - might as well all be the same, same script followed no matter, insincere messages and only option reprint book OR refund. I chose to have it reprinted… time passed again and the book did not arrive (twice!). Spoke to AI and humans and received AI generic response from both, just dreadful. The only options they have are “refund or reprint”. I would have thought after the debacle and dissappintment I’d experienced they might have gone some way to checking why it hasn’t arrived twice (never had a problem with deliveries to my address before) possibly discussing an alternative address to send to AND a refund!!
Honestly such a dreadful service. If I could give them zero stars I would. Highly unrecommended 👎

7 July 2026
Unprompted review
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Liz, thank you for your feedback. We're very sorry to hear about the repeated issues you've had on your order. While we ensure all orders are dispatched on time, delivery issues are unfortunately beyond our control. That said, we've noted your comment, and shared to our team as we continue working to improve the delivery experience with our partnered courier. If you need any further assistance, you can reach out to us at pbsupportUK@freeprintsapp.com. We appreciate you bringing this to our attention, and our apologies for all the disappointment this has caused.

Rated 5 out of 5 stars

So easy to make and great value

I make loads of these but first time using this company. It has to be the easiest one I've done. No stress, so easy and quick to do and a great price too. You are my new preferred company for n the future. Thank you so much.

22 June 2026
Rated 2 out of 5 stars

abcd

Low quality last book

15 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Aldmira, thanks for sharing your feedback. We're very sorry to hear that the quality didn't meet your expectation. Your comments are appreciated and have been shared with our team, as we continually work to improve the quality of our products. Feel free to contact us at pbsupportUK@freeprintsapp.com for any further comments or concerns - our team will be happy to assist. Thanks again!

Rated 5 out of 5 stars

Great quality, made a lovely gift

This was gift for friend. After scrolling through too many photos on phone, I screen shot those I wanted to choose from so they appeared as the most recent pictures. I cropped/adjusted them all so they were ready to use.
It made uploading to the book much easier.
Adding text to the spine was a faff, I couldn't adjust it properly and in the end I gave up (prob a me thing)
The finished book itself is really lovely, I chose an extra to open the book flat and I'm pleased because it added to the final product. The printing and quality is superb.

18 June 2026
Rated 5 out of 5 stars

FreePrints Photobooks have been…

FreePrints Photobooks have been Absolutely Amazing ! .. I’ve been so pleased with the service that FreePrints Photobooks have given over the years .
Bringing my Old treasured photos and prints back to life . Giving Great Quality and presentation of my New photo Books and individual prints .
They are presented on super Quality paper with beautiful accuracy , colour and clarity !
Creating a new print order and new book each month is so Easy , and to personally arrange crop and frame .. it’s so simple !
Also a Super fast and well packaged service is Amazing !!
I would Highly recommend FreePrints .
Thanks Again FreePrints Photobooks for a Great service -
5 *****

14 June 2026

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