Excellent customer service! The team was professional, friendly, and incredibly helpful throughout the process. They truly stand behind their products and go the extra mile to ensure their customers... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer service. They take too long to respond, requiring multiple follow-up emails. By the time they reply, my query was no longer solvable as it was time-sensitive. The message I received... See more
I am loyalist with regards to brands, and I purchased two items from your store, A golf Tee and a round neck. Wins: Material, design ( Not too loud), cuts, absolutely phenomenal. Room for improv... See more
I would recommend anyone purchasing from FOM to throughly read through their refund and return policy before purchasing anything. The worst I've every come across and for.a company y to call themselve... See more
Company details
Written by the company
Experience the beauty of handcrafted leather essentials by Freedom of Movement. Most of our products are meticulously crafted right in South Africa. Versatile and Comfortable. Proudly South African.
Contact info
190 Bree Street Gardens Cape town, 190 Bree Street Gardens Cape town, 8001, Cape Town 8001, South Africa
- +27 61 092 3485
- support@freedomofmovement.co.za
- freedomofmovement.co.za
2.7
Poor
417 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing - thank you!
The bag is just beautifully crafted and exactly as pictured. The whole experience was simple and arrived so quickly. Thank you!
30 November 2022
No help on refunds…
Bought a bag as a gift for someone but ended up not being exactly what was wanted. The bag is fine but not big enough. Since that specific bag was always out of stock I bought it long before the birthday. Now that it's past the 14 day return policy. They can't refund me. So now I'm sitting with a R3000 bag that can't be used and still brand new.
21 November 2022
Unprompted review
great quality products that were…
great quality products that were delivered efficiently and lived up to expectations. Really satisfied!
2 November 2022
Delivered on time
27 October 2022
You guys produce quality shoes I like them looking forward to buy Vellies
F.O.M deserve 10/10 because of their quality products
29 October 2022
Great service and quality
28 October 2022
*****amazing product - amazing service *****
I found your crossover bags online having searched the shops in Sandtonl I ordered 2 on Thursday of last week and they were delivered yesterday.
I absolutely love the style, quality - everything about them. Thank you - I am over the moon with my purchase and will be recommending your company and products to my friends.
31 October 2022
Superio quality
The quality is superio, so much attention into detail, very stylish & elegant. It was everything i expected and more.
1 November 2022
Good quality and arrived within the prescribed Date
Selling good quality products that resonate with my taste of fashion
1 November 2022
The quality of the product is on point
The quality of the product is on point, the design flawless and everything looks like the pictures on the website.
31 October 2022
Great quality product with correct…
Great quality product with correct sizing delivered very quickly.
31 October 2022
Better then expected
I received it quicker then expected and the jacket was better then expected.
26 October 2022
I did not believe to hear from you once…
I did not believe to hear from you once the jacket is back in stock...and it worked...I was so impressed!
26 October 2022
Great shoes
Great shoes, well sized and colour as described.
Just need a day or two to wear in
31 October 2022
The experience was good.
26 September 2022
Great Product (FOM Flops)
Great Product (FOM Flops)
Quality product, speedy delivery!
28 September 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.