We have some cups at home already and just saw the Thermo Bottle in your Flagship Store at our Visit in CPH. We ordered one after the Visit, and (upps) 7 days later the Bottle was delivered. A little... See more
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Review summary
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Based on these reviews
Beautiful bracelet! Looks exactly like in the ad. The quality is worth the price, the surprise for my wife was a success. Delivery took some days but well prepared package. And thx a lot for the fre... See more
Company replied
I lost a silicone piece of my mug, and I was very sad about it. After getting in touch and receiving such kind, helpful, and quick feedback from Julia, I was so positively surprised - it was absolu... See more
Company replied
I’ve been a loyal customer of Design Letters for years. Recently, I had an issue with a defective item purchased at Copenhagen Airport. I contacted customer service and was handled by Julia, who was... See more
Company replied
Company details
Written by the company
DESIGN LETTERS is a Danish Design Company founded in 2009. Currently, DESIGN LETTERS is represented in more than 900 design shops worldwide.
Contact info
4.3
Excellent
185 reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great customer service
i got a mug as a present and it cracked from hot water, happens - i got a replacement very quickly, and no questions asked! what a great customer service
15 April 2026
Unprompted review
Support that didn’t support — luckily the store did
I had a very mixed experience with Design Letters.
The store in Copenhagen was great — the staff were friendly and helped solve my issue quickly and without any problems.
However, the online customer support was frustrating and honestly not helpful. I had contacted them before my order was shipped to make a change, but this was not properly handled, which led to unnecessary complications.
There were several misunderstandings and unclear answers, and at times the responses just made things more confusing instead of helping.
I honestly think the situation would have been easier to solve without involving support at all.
In the end, the issue was only resolved by going directly to the store.
So: great experience in the store, but the customer support really needs improvement.
15 April 2026
Unprompted review
In case of a complaint
In case of a complaint, you have to send the package back to Denmark. If I had known that beforehand, I would never have ordered. As for the products themselves — when unpacking, the large “Made in China” label immediately caught my eye… the items were packaged carelessly. The jewelry looks nice but feels cheap and is definitely not worth the price. I will never order from there again.
22 October 2025
Unprompted review
Easy, fast and good service
Easy website, fast delivery. Had a wrong delivery, but replacement was handled quickly and with a smile. Great experience.
26 March 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Jan,
Thank you so much for your kind words and five-star review! We're glad to hear that despite the initial mix-up, our team could quickly make things right. Your great experience means a lot to us. We look forward to serving you again soon!
Your Design Letters Customer Service Team 🌸🌸🌸
DesignLetters has beautiful pieces and a good Customer Service
DesignLetters has beautiful pieces, they are high quality and their customer service is fast and very friendly. A lost part (a rubber seal) was replaced free of charge.
23 March 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Julia,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you love our high-quality pieces and appreciated our friendly, fast customer service. It was our pleasure to replace the lost rubber seal free of charge. Your satisfaction means a lot to us!
Your Design Letters Customer Service Team 🌸🌸🌸
Best customer service!
First of all - great great products. I have ordered from the shop several times already and I have never been disappointed. I have a lot of cups, glasses, pots etc etc - everything has a great quality, color's, size. I would not hesitate to buy anything from the shop. What I wanted to highlight as well is that I have moved recently to quite remote island where is quite difficult to receive any delivery - due to distance, customs etc etc however the team went above standard customer service to support my order. I think most of the shops would just cancel it after several issues but not them. They worked with curriers, customs and made it happen, I received my package and I love it! Julia and Joshua you are stars and I will continue shopping in this store in the future
6 March 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Klaudia,
Thank you so much for your wonderful review and continued trust in designletters.dk! We’re thrilled to hear you love our products and truly appreciate your kind words about our customer service. Julia and Joshua will be delighted to know their efforts made a difference. We look forward to welcoming you back to our store soon!
Your Design Letters Customer Service Team 🌸🌸🌸
Beautiful bracelet!
Beautiful bracelet!
Looks exactly like in the ad. The quality is worth the price, the surprise for my wife was a success.
Delivery took some days but well prepared package. And thx a lot for the free and awesome coffee cup. I love it!
11 March 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Jörn,
Thank you so much for your wonderful review! We're thrilled to hear that you loved the bracelet and that it was a successful surprise for your wife. We appreciate your patience with the delivery time and glad you liked the packaging. Enjoy your new coffee cup as well!
Your Design Letters Customer Service Team 🌸🌸🌸
Long delivery, poor quality
First the delivery took a quite long time. Second the board isn't mounted well. Four plates to have an A3 format don't fit in line. For the hiqh price of the board I expect a good quality. For me it is a design product that has to look like design. And last the return cost to Denmark have to be beard by the customer. This is disappointing.
12 March 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Katharina Jäger,
Thank you for taking the time to share your feedback with us. We're sorry to hear about the delays in delivery and the issues you faced with the board's mounting. We strive for high-quality design, and we regret that we did not meet your expectations in this instance.
Regarding the return costs, we understand your disappointment and will take your comments into consideration as we continually improve our services. If you would like assistance with your order or any further concerns, please feel free to reach out.
We appreciate your input and hope to serve you better in the future.
Your Design Letters Customer Service Team 🌸🌸🌸
I had a problem
I had a problem, wrote a e-mail and Julia was prompt at my Service. She helped solved my issue promptly, l made my new order , i am Happy! Good Work Julia
2 March 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Harrison,
Thank you for your wonderful review! We're thrilled to hear that Julia was able to assist you promptly and that you’re happy with your new order. Your satisfaction means a lot to us. If you need any further assistance in the future, feel free to reach out!
Your Design Letters Customer Service Team 🌸🌸🌸
I needed spare parts for my thermo mug
I needed spare parts for my thermo mug. Julia helped me throughout the process. She shared the status and was very kind and supportive.
14 February 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Wiwi,
Thank you so much for your glowing 5-star review! We're thrilled to hear that Julia was able to assist you with your thermo mug spare parts. Our team strives to provide excellent support, and it's wonderful to know that her kindness made a difference. If you need anything else in the future, feel free to reach out!
Your Design Letters Customer Service Team 🌸🌸🌸
Beautiful products
Purchasing with Design letters was easy and fast. I really love the jewelry.
26 February 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Eve,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your purchasing experience with Design Letters was easy and fast, and that you love the jewelry. Your satisfaction means a lot to us.
If you have any questions or need assistance in the future, feel free to reach out!
Your Design Letters Customer Service Team 🌸🌸🌸
Great products, great. customer service
I love their products, great quality and fast delivery. I had an issue (with a Mug) which was resolved in just a few hours so 5* for their customer support as well.
23 February 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Sanja,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our products and appreciate the quality and fast delivery. It’s great to know that we could resolve your mug issue swiftly; customer support is very important to us. We look forward to serving you again soon!
Your Design Letters Customer Service Team 🌸🌸🌸
Outstanding customer service and brand integrity!
I’ve been a loyal customer of Design Letters for years. Recently, I had an issue with a defective item purchased at Copenhagen Airport. I contacted customer service and was handled by Julia, who was incredibly professional and helpful.
Even though I am back home, she quickly resolved the issue and provided a replacement.
It’s great to see a brand that truly stands behind its quality and cares for its customers. This experience only strengthened my love for the brand. Highly recommended!
13 February 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Mor
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Julia and our customer service team. Your loyalty means the world to us, and we're delighted that we could resolve the issue quickly for you. We appreciate your recommendation and look forward to serving you again in the future!
Your Design Letters Customer Service Team 🌸🌸🌸
Great costumer service!!
Great costumer service!!! They reacted quickly and Julia was really friendly and sent me a new package because my items were broken, when they arrived.
Thank you!!!
30 January 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Lisa
Thank you so much for your positive feedback! We are delighted to hear that you are satisfied with our customer service. Julia will certainly appreciate your praise.
Should you have any further questions in the future, please do not hesitate to contact us.
Your Design Letters Customer Service Team 🌸🌸🌸
Impecable products and top customer service
Impecable products (high quality and very nice free giftwrapping) and superbe customer service! Incredibly helpful!
I can only recomend this webshop!
19 January 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Indra,
Thank you so much for your wonderful review! We are thrilled to hear that you loved our products and appreciated the gift wrapping. Your kind words about our customer service mean a lot to us. We strive to provide the best experience possible, and it's rewarding to know we've achieved that for you. We look forward to serving you again!
Your Design Letters Customer Service Team 🌸🌸🌸
My flower pendant broke after one use…
My flower pendant broke after one use and customer service quickly reacted by sending me a new one.
Great customer service
20 January 2026
Unprompted review
Reply from DESIGN LETTERS
Dear Astrid
Thank you so much for your kind words! We're thrilled to hear that our customer service was able to assist you promptly. We’re sorry to hear about the issue with your flower pendant but are glad you received a replacement. If you need anything else, please don’t hesitate to reach out!
Your Design Letters Customer Service Team 🌸🌸🌸
Great experience
I contacted Dach’s service team to resolve a mistake made when placing my order. Julia from Dach’s service team responded promptly and suggested possible solutions. During our email exchanges, she was helpful, polite and quick to resolve the issue.
15 December 2025
Unprompted review
Reply from DESIGN LETTERS
Hi Laura,
Thank you so much for taking the time to leave such a positive review! I'm really glad to hear that Julia from our service team was able to assist you promptly and effectively. We strive to provide helpful and efficient service, and it’s wonderful to know that your issue was resolved quickly.
If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help!
Your Design Letters Service Team 🌸🌸🌸
Great products - perfect service
Julia and the customer service are brilliant.
I love my new cups which extended my collection at its best. Thank you.
16 December 2025
Unprompted review
Reply from DESIGN LETTERS
Hi Simone ,
Thank you so much for your wonderful feedback! I'm thrilled to hear that you love your new cups and that they’ve made a great addition to your collection. Julia and the customer service team work hard to ensure that every experience is brilliant, and it’s fantastic to see that your expectations were met. If you ever have more questions or need assistance, don’t hesitate to reach out. Enjoy your cups!
Your Design Letters Service Team 🌸🌸🌸
(Julia)
(Julia) - customer service was excellent. I received a reply very quickly and the communication was clear, professional, and genuinely helpful. I felt that my issue was taken seriously and the solution I was offered was very satisfying. I can confidently recommend their customer support – fast, efficient, and truly customer-oriented. Thanks a lot!
15 December 2025
Unprompted review
Reply from DESIGN LETTERS
Hi Ela
Thank you so much for your great feedback! I'm delighted to hear that you were satisfied with our customer service. We place great importance on fast and clear communication, and it's wonderful to know that we were able to help you with your request.Your recommendation means a lot to us! If you have any further questions or need additional support in the future, please don't hesitate to contact us. Thanks again, and have a wonderful day!
Your Design Letters Service Team 🌸🌸🌸
Good and professional service
I had some questions regarding a bracelet and the news letter.
Very fast and professionel service, and a good experience.
14 December 2025
Unprompted review
Reply from DESIGN LETTERS
Der Lise,
Thank you so much for your great feedback! I'm delighted to hear that you were satisfied with our customer service. It's wonderful to know that we were able to help you with your request. Thanks again, and have a wonderful day!
Your Design Letters Service Team 🌸🌸🌸
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