Freedom Destinations Reviews 

2,476
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful and knowledgeable, guiding them through the entire process with patience and professionalism. Many people highlight the seamless booking experience, noting that consultants listened attentively to their specific needs and crafted tailored holiday packages within budget. The service provided is often described as excellent, making complex travel arrangements easy and ensuring a stress-free planning process from initial contact to confirmation. However, some customers noted occasional communication issues, including difficulties with returned calls, missed communication during staff leave, and not being proactively informed about flight changes.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and extensive... See more

Holidays

Users describe positive interactions with holidays, often highlighting the helpfulness and knowledge of staff... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and efficiency of the... See more

Booking process

Customers had positive experiences with the booking process, describing it as easy, stress-free, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CHARLIE…. He was really helpful I’ve never book a holiday before, my daughter always does it but he was very patient and explained everything simply im (78). We kept missing each other on returned cal... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from first contact. Nothing too much trouble, I was booking on behalf of 3 couples so a few amendments were made. I never felt rushed or pressured in to making any decisions. Vi... See more

Company replied

Rated 5 out of 5 stars

staff listened to what we wanted for our holiday and they met our every request and gave us even more ideas and better solutions for our needs. The result is we have an absolute dream holiday booked a... See more

Company replied

Rated 5 out of 5 stars

This is not the first time i have used Freedom Destinations to book holidays. They are experts on where you want to go and what there is of interest to see. Mostly they are exceptional on how to mak... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Freedom Destinations is one of the UK's largest independent travel companies, with over 25 years of experience creating tailor made long haul holidays to destinations including Australia, New Zealand, Africa, Asia, the USA and Canada. Throughout the planning process, you will have have a dedicated Travel Consultant, and each of our consultants have first-hand experience of the destinations they sell. Your Freedom Destinations holiday is fully ABTA and ATOL protected. Our ATOL number is 6299 and our ABTA number is W5359.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(2,476)

558 reviews in the last 12 months

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Rated 5 out of 5 stars

Best travel agent we have had the…

Best travel agent we have had the pleasure working with… talking to a rep who listened to our requirements and got a fantastic vacation package for us. Hands on knowledge of hotels and sound honest information…Thankyou amber…

3 June 2026
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Reply from Freedom Destinations

Thank you for your review Steven. I will be sure to pass your kind comments to Amber as I am know she will appreciate them. Thank you for trusting us with your holiday.

Rated 5 out of 5 stars

Enquired about a holiday

Made an enquiry about a holiday late one evening the next day I spoke to amber and with her expertise and guidance me and my partner had booked the holiday with ambers help that we wanted, excellent service provided.

2 June 2026
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Reply from Freedom Destinations

Hi Stephen, it is lovely to hear that Amber looked after you so well. Thank you for travelling with us.

Rated 5 out of 5 stars

Returning customers!

We used freedom destinations back in 2017 for a month long trip and the whole process was seamless and stress free. They were exceptionally good in meeting our needs, in that we were travelling with 3 children, one of which is autistic. We had a fantastic holiday which was in large, down to them. Everything was covered from flights, hotels/ apartments, transfers, vehicle hire and all that comes with that and much more.

Fast forward to now and we have used them again. Our initial trip for 7 weeks that they helped plan, in a lot of detail, was shelved due to being refused the leave me and my husband needed from work so we went back to the drawing board and Caroline, armed with info around what we wanted, took less than 24 hours to come up with a holiday incorporating all that we wanted whilst also considering our daughters needs. No stress, no fuss, just as seamless as the previous booking. We are now beyond excited for our upcoming trip and whilst it isn’t what we had initially planned and much shorter, it’s every bit as marvellous.

The thing with this company is that they have people who cover specific countries. They have been to them, traveled all around them and so are great at giving recommendations. They equally, will advise against something if they don’t think it suits what you need - that kind of customer service may not be what people want but personally I value it. Anyone can say yes, this is great or that’s lovely but to say actually, I really think you ought to reconsider that plan/ aspect etc for whatever reason is something else. It shows they treat you as individuals, not just another client on a conveyor belt of clients. They want you to have the holiday you want, they won’t just sell you any old crap holiday because it’s easier. They invest their time and their expertise.

They are clear with all relevant information you need as well as pricing. They get some cracking early bird prices too.
Add to this, they are very fast at responding to calls and emails - try getting that from Expedia and similar companies. The consultant who plans/ books and oversees your trip is the same person from start to finish which makes things so much easier. They are good at what they do. I can still remember the name of our consultant from 2017 - that’s how good they are and what great lasting impressions they leave.

I would absolutely recommend this company. In fact, I have done twice in the last week, both of whom are very keen to start their freedom destination journey.

We have used freedom destinations for Australia, North America and Mexico. We will be returning to them in 2029 to book the original 7 week trip we planned when leave won’t be an issue. That will be for Singapore, Bali, Australia, New Zealand and hopefully LA.

If you haven’t used this company, I highly encourage you to do so!

1 June 2026
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Reply from Freedom Destinations

Hi Loren, thank you for your generous feedback. It is so nice to hear we have been able to accommodate your family's needs and helped plan what sounds like an amazing trip.

All of our sales consultants are well-versed in their destinations and love sharing their personal experiences and recommendations to make sure you have the adventure you desire.

Thank you for trusting us with your holidays and for the personal recommendations, we appreciate your support!

Rated 5 out of 5 stars

Megan made booking simple and added so much value.

Only at the booking stage so far, but Megan has been fantastic planning a detailed and complicated multi centre and multi tour trip to Australia touching all four coasts and spanning 38 days.

Nothing was too much trouble with several small re planning processes and Megan's suggestions and upgrades all look superb - she really made the process simple to follow and stress free.

Here's to the holiday matching the planning process!

27 May 2026
Unprompted review
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Reply from Freedom Destinations

Hi Alex, thank you for your kind comments. I am glad to hear that Megan has looked after you so well and planned an exciting holiday for you! I will be sure to pass your lovely review on to her as I know she will appreciate the feedback. Thank you for booking with us.

Rated 5 out of 5 stars

Holiday to arrive in October

Holiday to arrive in October. Caroline has organised all trips,flights,hotels. Been so professional and made the trip to suit what we wanted. 5 stars.

29 May 2026
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Reply from Freedom Destinations

Hi Jane, thank you for your review. It is great to hear Caroline, one of our North America experts, has looked after you so well when organising your trip, thank you for booking with us.

Rated 5 out of 5 stars

The help and knowledge of the staff of…

The help and knowledge of the staff of the holidays they give you to help you choose where to go and stay and cost is great
Have booked many times with freedom Africa and always had good service on all from start to finish of hoilday

29 May 2026
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Reply from Freedom Destinations

Hi Tim, thank you for your lovely review. It is nice to hear our staff are able to use their first-hand experience when helping arrange your trips. Thank you for trusting us with your holiday.

Rated 5 out of 5 stars

Outstanding

I sent a simple email outlining my wants with regards to a holiday in Thailand. This was promptly followed up by a telephone call from a charming and incredibly helpful lady, called Molly. She has put together what I can only say is an outstanding, amazing holiday with no stress. I will highly recommend going forward. Thank you 👌

15 May 2026
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Reply from Freedom Destinations

Good morning, thank you for your kind comments. It is so nice to hear that Molly, one of our Asia experts, has looked after you so well and planned a lovely holiday for you. Thank you for booking with us.

Rated 5 out of 5 stars

New zealand

Easy to book great itinerary

14 May 2026
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Reply from Freedom Destinations

Hi David, thank you for your review. This is great to hear.

Rated 5 out of 5 stars

We found Freedom Destinations so easy…

We found Freedom Destinations so easy to use, find and then dealing with.
Alice was our agent who was very helpful and friendly.
So looking forward to our holiday.

20 May 2026
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Reply from Freedom Destinations

Good morning, thank you for your kind comments. I am glad to hear that Alice was helpful in planning your holiday. I will be sure to pass your comments along to her.

Rated 5 out of 5 stars

We dealt with Freedom Destinations…

We dealt with Freedom Destinations through Katie who so professional and knowledgeable,took time to explain everything in detail.

20 May 2026
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Reply from Freedom Destinations

Hi Robert, thank you for your review. It is nice to hear that you were well looked after by our team. Thank you for trusting us with your holiday.

Rated 5 out of 5 stars

Great service by Megan answering all my…

Great service by Megan answering all my questions about trip gave great advice would definitely use this company again

19 May 2026
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Reply from Freedom Destinations

Good morning, thank you for your kind comments. It is great to hear that Megan was able to look after you so well and give you useful advice for your time away. Thank you for you recommendation, we look forward to having you travel with us.

Rated 5 out of 5 stars

Fabulous service

Fabulous service - listened to my needs and wants - made strong ‘tests’ as to my sincerity and thorough solutions presented.
No hard sell no deadlines - sensible approach and offered to hold flights while fine tuning.

19 May 2026
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Reply from Freedom Destinations

Hi Mark, thank you for your review. I am glad we could help in tailoring your holiday to your needs. Thank you for trusting us with your holiday.

Rated 5 out of 5 stars

Helpful friendly staff.…

Courteous staff called back when they said they would. Abbie was very helpful and nothing was to much trouble. She made the whole process very easy.

8 May 2026
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Reply from Freedom Destinations

Hi Gary, thank you for your kind comments. I am glad to hear Abbie, one of our Australia and New Zealand specialists, was able to look after you so well when booking your holiday.

Rated 5 out of 5 stars

I found Freedom to be knowledgable and…

I found Freedom to be knowledgable and helpful in planning my journey through to what I hope will be a wonderful holiday that I will remember for the rest of my life.

Prompt communication and replies to email and staff always on hand on the phone.

22 April 2026
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Reply from Freedom Destinations

Good Morning, thank you for your kind comments. It is great to hear our staff were able to look after you so well. We look forward to hearing about your holiday upon your return!

Rated 5 out of 5 stars

Compromise and a happy customer

Unfortunately, my health has taken a turn for the worse. I contacted Freedom Destinations to discuss the options available for myself and the company. After a few phone calls, we came to an amicable agreement and arranged a far less strenuous holiday. All of this was done on day 1! Now I have a more stress free holiday to look forward to. Well done Nicola and Caroline, a credit to Freedom Destinations

8 May 2026
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Reply from Freedom Destinations

Hi Stephen, I am sorry to hear your health has taken a turn but I am glad we were able to help you make alternative arrangements. I will be sure to pass your lovely comments along to Nicola and Caroline as I am know they will appreciate your kind words.

Rated 5 out of 5 stars

Ingrid was amazing

Ingrid was amazing, managed to incorporate everything we needed for out Kenya/Zanzibar trip. Nothing was too much for her. Would definitely recommend and use again.

14 May 2026
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Reply from Freedom Destinations

Hi Maria, thank you for your lovely review. I am glad to hear that Ingrid looked after you so well when planning your trip. We look forward to helping with your next adventure!

Rated 5 out of 5 stars

Helpful suggestions when booking & very…

Helpful suggestions when booking & very happy to accommodate and advise on our requests

5 May 2026
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Reply from Freedom Destinations

Hi Dawn. Thank you for writing a review for us. It is good to hear that we have been looking after you so well.

Rated 5 out of 5 stars

A Pleasurable Experience

The agent who booked our holiday was very helpful and friendly.

12 May 2026
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Reply from Freedom Destinations

Hello Vernon. Thank you for your review and for booking your holiday with us.

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