I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Painlessly renewed my van insurance
Painlessly renewed my van insurance, operator was, polite, very efficient & a pleasure to deal with.
29 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to share your review.
We will pass on your kind comments to the agent who assisted you.
We are so pleased to hear how polite and efficient they were.
Alex was extremely helpful
Alex was extremely helpful. He got my issue resolved in just a couple of phone calls and was very professional. Top bloke
29 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to share your feedback. We are pleased to hear that Alex was able to resolve your issue efficiently and provide a professional service throughout. We will be sure to pass on your kind words to him. Your support is greatly appreciated.
Reply from Freedom Brokers
Thank you for the 5-star review.
We are pleased to hear you found the website easy to navigate.
Easy simple to do thumbs up
28 May 2026
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We are pleased to hear you found the process straight forward.
We appreciate the feedback.
Reply from Freedom Brokers
Thank you for the feedback and for the 5 star review.
Reply from Freedom Brokers
Thank you for the 5-star review.
We are pleased to hear you found the process straight forward and that we were competitive for you.
Reply from Freedom Brokers
Thank you for the 5 star review
Brian very Helpful…
Insurance advisor Brian was really lovely helping me change over my husbands insurance from one vehicle to another. I am usually so stressed doing anything to do with insurance but Brian made the whole experience pleasant and went smoothly..I am very grateful..Thank You Brian. 10/10
Scarlet & Lee
27 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you so much for your review.
We are so pleased to hear that Brian was able to assist you and made the experience straight forward and stress free.
We have passed your kind words to Brian and the team, and we know he will be over the moon he could help.
Thank you again for taking the time to leave your review.
Insurance
Precious the customer service was so understanding at freedom brokers help me so much. Also freedom brokers so amazing at what they do.
27 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your wonderful 5‑star review.
We’re very pleased to hear that Precious provided such understanding and supportive customer service. It is great to know that your experience with Freedom Brokers was a positive one and that our team was able to help you.
We truly appreciate your kind feedback and will be sure to share your comments with Precious. If you need any further assistance, we are always here to help.
Would give zero if possible
Would give zero if possible. I’ll keep it short, this company have 1 stars on google reviews.
Nothing but problems for over one month from taking out my policy. This company request the incorrect documents from me for my policy. They hung the phone up on me whilst trying to sort out the problems. I reported them to the ombudsman. I only finally sorted the problem out after having to speak with the underwriter, who was the ones that told me that freedom had requested the wrong information.
I will never use this company again and wish I hadn’t in the first place.
I don’t care about any reply you write to this review, I’m past caring. You were at fault and finally admitting it in my final response complaint letter.
What a shambles!!!!
22 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback.
We’re sorry to hear that you’re unhappy with your experience and apologise that it did not meet your expectations.
Brilliant from start to finish very…
Brilliant from start to finish very reasonable priced for insurance. Called make some changes and customer service were fantastic! Thanks again.
26 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you so much for your kind feedback.
We’re delighted to hear that you had a positive experience from start to finish and that our team was able to assist you when making changes. It’s great to know you found the cover reasonably priced too.
We really appreciate you taking the time to share this and will be sure to pass your comments on to the team.
Call answered quickly
Call answered quickly, very nice guy called Brian helped with the change to my policy, very pleased with his service
26 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5‑star review.
We’re pleased to hear that your call was answered quickly and that Brian was able to assist you with your policy change in a professional and friendly manner. Your feedback is greatly appreciated, and we will be sure to pass your kind comments on to him.
We’re glad you are satisfied with the service you received and are here if you need any further assistance in the future.
Customer services was great which makes…
Customer services was great which makes a refreshing change. Spoke to an agent called Grace who was very helpful and got my issue sorted in no time at all
26 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind review.
We’re pleased to hear that you had a great experience with our customer service team. It’s especially reassuring to know that Grace was able to assist you efficiently and resolve your issue so quickly.
We appreciate your feedback and will be sure to share your comments with Grace. If you need any further support, we are always here to help.
Reply from Freedom Brokers
Thank you for your kind feedback. We are pleased to hear that you found the process straightforward and hassle-free, and that we could offer a competitive quote. We appreciate your support.
First time with this insurance company
First time with this insurance company. Quote was competitive but not the cheapest but offered additional benefits/options that suited me
22 May 2026
Reply from Freedom Brokers
Thank you for your 5-star review. It’s great to hear that your first experience with us has been a positive one. We’re pleased that our range of cover options and additional benefits suited your needs.
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear you had a very good experience with us. If you ever need any assistance, please don’t hesitate to get in touch.
Overall great company
Overall great company, including the service and staff would highly recommend.
19 May 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We’re delighted to hear that you had a great experience with both our service and our team. Your recommendation means a lot to us.
If you ever need any further support, please feel free to get in touch.
Good customer service
The call was picked up pretty quickly, and my query was dealt with promptly with minimal fuss. All in all no complaints. First class service.
21 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that your call was answered quickly and that your query was handled efficiently with minimal fuss. It’s great to know you experienced first class service.
If you need any further assistance, please feel free to get in touch.
Great staff
Great staff, they dealt with my renewal van insurance very quickly and at a great price, would recommend them to anyone
21 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that our team was able to assist you with your van insurance renewal quickly and at a great price. Your recommendation is greatly appreciated.
Easy to navigate and helpful customer…
Easy to navigate and helpful customer service. Chris was quite thorough and supportive throughout the call. Thanks
21 May 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear you found our service easy to navigate and that our customer support was helpful. It’s great to know Chris provided thorough and supportive assistance throughout your call.
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