I previously gave the Hyper Pro a 3 star rating because of an issue I had with one of the small pads. The Freak Athlete team were quick to respond and solved the issue without delay. I love doing busi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was lagging because of holiday season. Emailed on a Sunday, expecting an answer on Monday but received email on Sunday stating they will follow up with fedex on Monday. They really followed... See more
Company replied
Ordered the Hyper Pro after seeing it reviewed on YouTube. Delivery was very quick and the product is excellent. It’s exactly as advertised and exceeded my expectations in regards to build quality. O... See more
Company replied
I bought the Hyper Pro and I’m really impressed with the product. I also ordered their bench by mistake. Once I realized my mistake I contacted customer service and they refunded my money without any... See more
Company replied
Company details
About Freak Athlete
Written by the company
Originating from battling real-life injuries and pain, Freak Athlete aims to unlock your human potential.
Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.
If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.
Check us out on socials or at freakathlete.co!
Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.
If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.
Check us out on socials or at freakathlete.co!
Contact info
United States
- support@freakathlete.co
- freakathleteessentials.com
4.6
Excellent
999 reviews
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought the product but after payment no…
Bought the product but after payment no contact what so ever with the company. Delivery date is already past due and via mail or socials this company does not respond.
12 July 2024
Unprompted review
Reply from Freak Athlete
Hi there!
Thank you for reaching out and sharing your experience.
We’re truly sorry for the lack of communication and the delay you faced. We couldn’t find any orders associated with your email address. To help us look into this further, could you please reach out to us at support@freakathlete.co? We’ll make sure to investigate your order and address any remaining concerns.
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this.
Reply from Freak Athlete
Hi B,
Thanks for the feedback! We're so glad you're happy with your purchase. If you're looking for a workout plan, we’d be happy to help guide you with some ideas to incorporate the Hyper Pro into your routine.
Let us know how we can assist!
Great product
Great product, great customer service, and fair price for all the versatility the Hyper Nordic has to offer.
Happy customer here in SC!
13 April 2024
Reply from Freak Athlete
Hi C,
Thank you so much! We’re thrilled to hear you’re enjoying the Hyper Nordic and that our customer service has met your expectations.
It’s awesome to know the versatility is making a difference for you! If you ever need anything, we’re here for you. Happy training from SC!
Avoid, Research the Website and Check out their Cancellaton and Return Policies
I ordered the Nordic Hyper GHD with the additional attachment for glute and hamstrings a couple of weeks ago (June 30th), straight away I emailed them to change the address as it defaulted to my previous one. I've since sent 6 emails with NO response. In this time I've looked at the website and there's nowhere to contact them and the returns policy is useless you can't get in touch and the cancellation policy brings you to a dead end also. I've ordered it with the "next day shipping" and my order confirmation was for shipping just under 3 weeks later. I have absolutely NO confidence in them and now I'm loosing confidence in the product. If you are thinking of ordering I would STRONGLY advise you to look at the website and see for yourself that it is an endless loop where you can't get in touch with anyone. Lastly and MOST IMPORTANTLY the customer support says boasts a reply within 24 hours during normal working times, I've sent 6 emails with ZERO response. If I were managing this company out of my garage on my own I would be able to reply sooner than this. Extremely disappointing and has left me seriously worried this is a scam or a BS product.
12 July 2024
Unprompted review
Reply from Freak Athlete
Hi Feidhlim,
Thank you for sharing your experience with us.
I sincerely apologize for the lack of response you’ve received from us. We’re currently transitioning to a new communication system and discovered that some inquiries weren’t being directed to the appropriate folders. Our customer support team have been working diligently to catch up on all email requests.
We’ve reached out to you on July 18 and July 23 to address your concerns, but it seems our messages may not have reached you. Please check your inbox, including your spam folder, and get back to us so we can resolve this as quickly as possible. We’re also sending you a follow-up email right now to ensure we can assist you promptly.
Your satisfaction is important to us, and we're here to help.
Our package arrived quickly and we had…
Our package arrived quickly and we had no issues setting it up! We love using it!
3 April 2024
Reply from Freak Athlete
Hi Jessica,
Thank you for the great feedback! We're so glad to hear your package arrived quickly and that setup was a breeze.
It’s awesome to know you’re enjoying using it! If you ever need anything, feel free to reach out!
The wife and I absolutely love our home…
The wife and I absolutely love our home gym addition. This is used every single session! If you ain't got one, GET ONE!
30 March 2024
Reply from Freak Athlete
Hi Santa,
Thank you for the amazing feedback! We're thrilled to hear that you and your wife are loving the addition to your home gym and using it every session.
Love the enthusiasm—couldn’t agree more, if you don’t have one, get one!
Overall a great solid machine
Overall a great solid machine
Would love a wall poster for a quick glance at all it can do and knobs to open or close.
Play around with it until you figure out how it all works.
Well made.
3 April 2024
Reply from Freak Athlete
Hi Michael,
Thank you for the feedback! We’re glad to hear you think it’s a solid machine.
A wall poster is a great idea for showcasing all the functions—it would definitely help!
If you ever need any guidance, don’t hesitate to reach out!
Easy to assemble, easier to adjust
...and of course extremely versatile. The assembly instructions were very clear, and once it's in one piece - and you get used to what has to happen to change from a back extension to a glute ham raise to whatever else - it takes under a minute to set up for any exercise. I'm very happy with my purchase
26 March 2024
Reply from Freak Athlete
Hi Brian,
Thanks so much for the detailed feedback! We’re thrilled to hear the assembly was easy and that you’re finding it quick to adjust between exercises. That versatility is what we aim for!
If you ever have any questions, feel free to reach out. Enjoy your workouts!
Reply from Freak Athlete
Hi Charles,
Thank you so much for giving us 5 stars! We appreciate it.
All Leg Developers are still in pre-order.
I sincerely apologize if this was unclear when you ordered.
If you have any questions, please feel free to reach out!
This has been a great home gym addition…
This has been a great home gym addition and my wife has gone from pissed that i bought it to using it every other day.
3 April 2024
Reply from Freak Athlete
Hi Johnathan,
That’s awesome to hear! We’re glad it’s become a hit in your home gym—even better that your wife is getting great use out of it now too!
If you ever need anything, feel free to reach out. Happy training to both of you!
Reply from Freak Athlete
Hi there,
Thank you for the kind words! We’re glad you’re happy with both the product and our response time.
If you ever need any further assistance, feel free to reach out!
Man I'm still waiting on my stuff while…
Man I'm still waiting on my stuff while everyone else is enjoying their products online
29 March 2024
Reply from Freak Athlete
Hi Migo,
I greatly apologize that it took us so long to get around to responding to your review. This is unacceptable on our end.
I hope you received the email that we went you back in June as well as the announcement we made regarding the Leg Developer delay. Please let us know if you have further questions for us!
Love this machine
Love this machine. I had lower back pain and after using this for a few months I’m stronger and way less pain. Using it to bulletproof my low back.
27 March 2024
Reply from Freak Athlete
Hi Rv,
That's incredible to hear! We're so glad the machine has helped strengthen your back and reduce your pain.
It’s awesome that you’re using it to bulletproof your lower back—keep up the great work! If you need anything, we’re here for you.
Great product selection
I had a great experience ordering from Freak Athlete. Ordering was easy and shipping was fast. The item came well packaged and exactly as described. Looking forward to future purchases.
4 April 2024
Reply from Freak Athlete
Hi Anthony,
Thank you for the fantastic feedback! We’re so happy to hear that you had a smooth ordering experience and that the product arrived just as expected.
We look forward to helping with any future purchases—let us know if you need anything!
As advertised
Fast delivery. Easy to assemble. Works like advertised. Sturdy for me and what I need.
4 April 2024
Reply from Freak Athlete
Hi Lindsay,
Thanks for the great feedback! We’re glad to hear the delivery was fast and the assembly was easy.
It’s awesome to know the machine is working just as advertised and fits your needs. If you ever need anything else, feel free to reach out!
Nordic GHD review
The ordering process, etc was easy. Setup videos for the equipment were helpful. I have long legs and the distance for incline sit-ups is not long enough. More videos detailing how to specifically put the machine in position for each exercise would be helpful.
4 April 2024
Reply from Freak Athlete
Hi Thom,
Thank you for your review and feedback! We're glad to hear the ordering process and setup videos were helpful. We appreciate the suggestion regarding more detailed videos for positioning the machine for each exercise—great idea!
We’ll take that into consideration for future content. If you need any further assistance, feel free to reach out!
Newer Version Nordic Mini Is Great
Very happy! The Freak Athlete Nordic Mini (newer version with wheels on the ankle pad side) is built like a tank. No weight necessary to stabilize. It is very stable without added weight, and I weight 275 lbs. It stands upright on its own which reduces storage space required.
26 March 2024
Reply from Freak Athlete
Hi David,
Thanks for the awesome feedback! We're thrilled to hear you're happy with the newer version of the Nordic Mini.
It's great to know the stability and space-saving design are working well for you. If you ever need anything, don’t hesitate to reach out!
A very versatile piece of equipment…
A very versatile piece of equipment with a small footprint. This is definitely worth having in a home gym.
23 March 2024
Reply from Freak Athlete
Hi Bryan,
Thanks for the great feedback! We're glad you're enjoying the versatility and space-saving design of the equipment.
It’s awesome to hear that it’s a valuable addition to your home gym. If you need anything, feel free to reach out!
Still no delivery, waiting for almost a month
Ordered the nordic hyper the 6th of June, would be send the next day. After a few weeks I contacted the company to tell them I did not yet receive any track and trace for my delivery. Got a quick replay but then they told me it would be the 30th of June, big difference. Now it is the 1st of July and still no confirmation of the equipment being send. What is annoying me most is that they are now advertising with next day shipping….
9 June 2024
Unprompted review
Reply from Freak Athlete
We’re so sorry it took us this long to respond to your review. We sincerely apologize for the delay in shipping your item and the confusion around the shipping dates. We understand how frustrating this must be, especially with the next-day shipping advertisement.
We truly hope this issue has been sorted in the meantime, but if you’re still waiting, please reach out to us via email ASAP, and we’ll make sure to get things resolved quickly. Thank you for your patience!
Assembly problems due to faulty frames
So after many communications to and fro the FA arrived although late and so far I’m very pleased with the equipment. However, the holes for the weightstackers were star shaped and without threads to screw them on. Contacting customer service supplying them with photos on request I still don’t have a response of how to address this.
27 June 2024
Unprompted review
Reply from Freak Athlete
Hi Anders,
So sorry it took us so long to get back to your review, but I am glad to see that your replacement parts were sent back in July!
Hope you are still enjoying your machine!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.