Heavy, gets way too hot. Vibration is insane! Worse than the original cordless KM. Battery life is awful, and strength is much worse. Would return if I could..
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See what reviewers are saying
I’m very satisfied with Frank Rowe & Son – Definitely Sharp. As the owner of Mymobiledog, a mobile dog grooming service in the Miami area, I rely on top performance from my clippers. They repaired the... See more
I love ordering from Frank Rowe. I always try to support local businesses and I've never had a problem with them. I've used them for sharpening and equipment purchases. I ran into a little snafu with... See more
Company replied
Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs th... See more
Company replied
Company details
- Pet Supply Store
- also in
- Pet Store
Written by the company
Over 45 years experience in the pet grooming industry, Frank Rowe & Son is founded on providing professional products & outstanding services at incredible prices.
Contact info
26 South Union St., 17057, Middletown, United States
- 717-616-8646
- support@frankroweandson.com
- frankroweandson.com
4.1
Great
134 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Free shipping is a hoax
Took a week to process my order. Plus they offer free shipping on orders over $99. All items ordered said to qualify for this offer. Order total before taxes was over $120 and was charged shipping anyway. I believe in honesty and will not do business again with this company’s false promises.
16 March 2024
Reply from Frank Rowe & Son
Hi there, we apologize for the inconvenience, and have refunded your shipping. We are not sure what happened, and absolutely appreciate you bringing this to our attention. We are sending this issue to our IT department. Thank you for choosing Frank Rowe and Son we appreciate your business!
Reply from Frank Rowe & Son
We appreciate the review, and happy to hear you received your items quickly. Thank you for taking the time to give us a positive review, we truly value your business at Frank Rowe and Son.
Reply from Frank Rowe & Son
Thank you for sharing your feedback, we appreciate you taking the time to do so. Thank you for choosing Frank Rowe and Son we truly value your business!
Everyone was polite and did everything…
Everyone was polite and did everything in a timely manner. I would recommend going to a different shipping avenue like viking or pirate ship. You could save your customers a lot of money on shipping. I appreciate everything you did for me.
27 February 2024
Reply from Frank Rowe & Son
Hi there, we appreciate your review, and sharing your experience with us. We see the shipping was with USPS, and we are sorry for the inconvenience of shipping with USPS as they are one of our slower shipping options and we do feel the sentiments of the viking or pirate ship shipping :) Thank you for choosing Frank Rowe & Son for your grooming needs, we truly value your business ♥
Loved ordering from here!
I forgot to make an account, but when I asked for help, they got back to me really fast. The whole process was easy. I ordered the FrothPro Shampoo Frother and some natural colognes/perfumes, and they arrived really fast! And I love everything, definitely recommend!
13 February 2024
Reply from Frank Rowe & Son
This is fantastic to hear, and we appreciate you sharing your feedback. Thank you for choosing Frank Rowe and Son for your grooming needs, we truly appreciate your business.
Reply from Frank Rowe & Son
You're welcome, and we are so happy you took the time to share your experience with us. Thank you for choosing Frank Rowe and Son for your grooming needs, we appreciate your business!
Items not yet received
10 January 2024
Reply from Frank Rowe & Son
Hi there, we do understand your frustration and do have a claim in with USPS. Unfortunately, in Illinois we had highways shut down, and carriers not able to be on the roads due to extreme weather conditions. We are starting to come out of this storm that is -34 degrees, with 50mph winds, and 13 inches of snow. None of our carriers were able to pick up our shipments hence this delay. The USPS has committed to us to have the investigation completed tomorrow, and if not, we will send you a replacement order. We apologize for this inconvenience. and truly understand the frustration. Thank you for choosing Frank Rowe and Son we do appreciate your business!
Reply from Frank Rowe & Son
Thank you for taking the time to leave a wonderful review! We appreciate hearing this from our customers, and thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!
This was my first time ordering from…
This was my first time ordering from Frank Rowe and the shipment arrived just fine. Unfortunately the guard combs I purchased, were not the combs received.
7 December 2023
Reply from Frank Rowe & Son
Thank you so much for providing feedback on your experience, we have tried to reach out to you for more information on this. If you did receive a product different than what you ordered we will happily send a replacement. Please contact us at 800-738-3343 so we can resolve this quickly for you. Thank you for your review and thank you for choosing Frank Rowe and Son for your grooming needs, your business is appreciated!
sent frank rowe six pair of sheers to…
sent frank rowe six pair of sheers to sharpen a week ago today i got a call telling me i ONLY SENT FOUR PAIR this is the frist time i am using them NOT A GOOD START
11 December 2023
Unprompted review
Reply from Frank Rowe & Son
Hi there, we will pass your review on to our sharpeners, and let them know of your disappointment. You will hear from Jenny or Jason soon. Thank you for choosing Frank Rowe and Son we appreciate your business!
Packaging did not withstand UPS shipping
My order was for 2 1/2 gallons of conditioning Shampoo. Package arrived today badly damaged. The cap on the container had been smashed allowing release of the container contents.
Frank Rowe Customer Service took care of replacement quickly and without hassle and that deserves a 5 star.
Looking at in hindsight the cap on the container was a hard plastic and easily broken, the container was poorly packaged and box only carried on small warning label indicating it was Liquid/Fragile. Packing and shipping warrants a 1 star.
3 December 2023
Reply from Frank Rowe & Son
We apologize for the damaged product and reviewed your order. Our support staff has created a replacement for the damaged shampoo, this is currently processing for shipment and you should receive tracking information once this ships. We have attempted to contact you to let you know this, and we apologize for any inconvenience this caused. If you have any further questions please don't hesitate to reach out. Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!
Fast shipping great deals!
Super fast shipping and got a great deal on the new Andis eMerge clipper with the Black Friday deals!
29 November 2023
Reply from Frank Rowe & Son
That is fantastic to hear, thank you for sharing your shopping experience with us, we really appreciate it! Thank you for your review and thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!
I didn't recieve the blade lock I…
I didn't recieve the blade lock I ordered. I recieved the plastic package with the bar code that said it was a blade lock, but it was empty.
17 October 2023
Reply from Frank Rowe & Son
Thank you so much for providing feedback on your experience, we apologize for the missing product and have sent a replacement blade lock to you. You should receive this within 7-10 business days. If you have any further questions you can always reach out to us at 800-738-3343. Thank you for choosing Frank Rowe and Son, we truly value your business!
I ordered a high velocity dryer
I ordered a high velocity dryer. The item arrived very quickly.
I have ordered multiple items from here in the past & they arrived quickly as well.
The website is easy to use too.
13 October 2023
Reply from Frank Rowe & Son
All great things to hear, and thank you for sharing your experience with us, we really appreciate it! Thank you for choosing Frank Rowe and Son we truly value your business!
Andis UltraEdge
I'm happy with my purchase. However, it was supposed to come with a #7 blade, if I understood the ad correctly. I did not receive the blade. I am not sure if it's supposed to come separately or not. There was no clarification on that. But I am happy with the purchase of the ultraedge clipper.
22 September 2023
Reply from Frank Rowe & Son
Hi there, we are very sorry the blade was not included, but no worries it's on its way now :). Thank you for bringing this to our attention, and again we are sorry for the inconvenience. Thank you for choosing Frank Rowe and Son we truly value your business!
Easy and quick delivery to Canada
Was very easy to place my order and my package arrives very quickly
26 September 2023
Reply from Frank Rowe & Son
We ♥ hearing this and thank you so much for sharing your experience with us. Thank you for choosing Frank Row & Son we appreciate your business!
Fast shipping and great pricing
6 September 2023
Reply from Frank Rowe & Son
We LOVE hearing this and thank you so much for sharing your experience with us. Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!
Frank Rowe and Son is the paradigm of…
Frank Rowe and Son is the paradigm of grooming products. They consistently have the products I need at reasonable prices. Further, delivery is quick.
15 August 2023
Reply from Frank Rowe & Son
We ♥ hearing this and thank you for taking the time to give us a great review. Thank you for choosing Frank Rowe and Son for your grooming needs we truly value your business!
The customer service was outstanding!!!
19 August 2023
Reply from Frank Rowe & Son
Hi there, we see that you made it to SuperZoo and Patil was able to assist you at the booth. We really appreciate you providing this feedback and will share your review with Patil. Thank you for choosing PetEdge, we truly value your business!
Excellent quality products
Excellent quality products. The package was awesome, and every item was treated carefully.
8 August 2023
Reply from Frank Rowe & Son
We ♥ hearing this and thank you for sharing your experience with us we really appreciate it! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!
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