Frank Rowe & Son Reviews 

134
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Heavy, gets way too hot. Vibration is insane! Worse than the original cordless KM. Battery life is awful, and strength is much worse. Would return if I could..

Rated 5 out of 5 stars

I’m very satisfied with Frank Rowe & Son – Definitely Sharp. As the owner of Mymobiledog, a mobile dog grooming service in the Miami area, I rely on top performance from my clippers. They repaired the... See more

Rated 5 out of 5 stars

I love ordering from Frank Rowe. I always try to support local businesses and I've never had a problem with them. I've used them for sharpening and equipment purchases. I ran into a little snafu with... See more

Company replied

Rated 5 out of 5 stars

Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs th... See more

Company replied

Company details

  1. Pet Supply Store
  2. also in
  3. Pet Store

Written by the company

Over 45 years experience in the pet grooming industry, Frank Rowe & Son is founded on providing professional products & outstanding services at incredible prices.


Contact info

4.1

Great

TrustScore 4 out of 5

134 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(134)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Each phone call to Frank Rowe and sons is a pleasure and delight! Ordering is simple and easy and takes no time at all to complete.

Each phone call is a pleasure when it’s time to place an order. Everyone has been helpful and goes above and beyond! And of course the products are also excellent. I’ve been dealing with Frank Rowe & Son for as long as they’ve been around. my grooming shop the Clip Joint in Baltimore Maryland has been in business for 53 years. My two sisters my mother and I met Frank Rowe himself when we started Attending the groom expo in Hershey PA. Great great company!

21 April 2023
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Reply from Frank Rowe & Son

We ♥ this review and thank you so much for taking the time to share it with us we really appreciate it! Thank you for choosing Frank Rowe and Son for your grooming needs, and we hope to see you at the Hershey show Sept 7-10th! ♥

Rated 5 out of 5 stars

The shears were perfect for grooming my…

The shears were perfect for grooming my Bichon. Also, Large selection of products. Prompt service.

25 April 2023
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Reply from Frank Rowe & Son

This is all fantastic to hear, and Bichon's such beautiful dogs ♥. Thank you for taking the time to review us, we truly value your business at Frank Rowe and Son.

Rated 5 out of 5 stars

great service

shipping in a timely manner . large selection of excellent items

28 February 2023
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Reply from Frank Rowe & Son

We do our best to provide you with the best items and appreciate you taking the time to let us know! Thank you for choosing Frank Rowe and Son, we truly value your business!

Rated 5 out of 5 stars

Reliably great selection

Reliably great selection, rapid shipping and everything arrived in excellent condition.

25 April 2023
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Reply from Frank Rowe & Son

We ♥ hearing this!! Thank you so much for taking the time to review us, we truly value your business at Frank Rowe and Son! Happy grooming!

Rated 5 out of 5 stars

Never dissapointsRowe and Son consistently…

Frank Rowe and Son consistently delivers high quality products at fair cost. Highly recommend to professional groomers and family pet owners alike.

12 April 2023
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Reply from Frank Rowe & Son

Thank you so much for a fantastic review, we really appreciate it! Thank you for choosing Frank Rowe and Son, we truly value your business!!

Rated 5 out of 5 stars
Frank Rowe & Son logo

Reply from Frank Rowe & Son

Thank you for sharing your experience with our company, we really appreciate it!! Thank you for choosing Frank Rowe and Son for your grooming needs we truly value your business!!

Rated 4 out of 5 stars

Will shop again

Super fast and will be shopping with them again.

25 March 2023
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Reply from Frank Rowe & Son

We look forward to your future business! We appreciate you taking the time to tell us about your experience! Thank you for choosing Frank Rowe and Son !

Rated 1 out of 5 stars

the person taking my order had no…

the person taking my order had no knowledge on what I was ordering, I could not locate an item I really needed. and it is sad to know Dan sold Frank's business on and yet I would love to know how they are, they are old friends in the business

25 March 2023
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Reply from Frank Rowe & Son

Hello Joan. We appreciate you taking the time to leave us your feedback. We understand that change can be difficult and we love and appreciate the customer base that Frank and Dan have left to us. Unfortunately, with the way our world is now things are ever changing! We reviewed your phone call with our rep and we didn't hear a lack of product knowledge on the phone but rather a lack of customer familiarity. It looks as if you have not ordered from us in some time and hopefully in the future you will give us a chance and we can build the same relationship that you felt you had with the previous owners. We truly appreciate your business. Thank you for choosing Frank Rowe and Son for your grooming needs ❤️

Rated 5 out of 5 stars

I was very surprised I got my dryer and…

I was very surprised I got my dryer and clippers at the same time. I thought the dryer wouldn’t ship right away but it did!

24 March 2023
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Reply from Frank Rowe & Son

LOVE THIS!! We are happy that your items shipped quickly and were well received!! Thank you for taking the time to share your experience, we appreciate you! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!!

Rated 5 out of 5 stars
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Reply from Frank Rowe & Son

This is great to hear. We see that JeTara took an order for you and Ashley assisted you with your store order both employees are fantastic! We appreciate you taking the time to let us know how we did. Thank you for choosing Frank Rowe and Son, we truly value your business!!

Rated 5 out of 5 stars

Very fast shipping

21 March 2023
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Reply from Frank Rowe & Son

We love hearing this!! Thank you for taking the time to let us know how we did; we really appreciate it! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!!

Rated 5 out of 5 stars
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Reply from Frank Rowe & Son

Thank you Patricia for sharing your experience with us, we really appreciate the great review!! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly appreciate you, and your business!!

Rated 5 out of 5 stars

Great Service

Their performance was above anything I've experienced from Amazon purchases.

20 March 2023
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Reply from Frank Rowe & Son

Thanks so much for the review and feedback we ♥ it!!! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!!

Rated 5 out of 5 stars

Got my items in a few days

Got my items in a few days. Items are always in stock and at a lower price.

8 March 2023
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Reply from Frank Rowe & Son

We ♥ hearing this!! Thank you for taking the time to review us, we truly appreciate it. Thank you for choosing PetEdge we truly value your business!!

Rated 5 out of 5 stars

Carry the best clippers

Carry the best clippers, price is right, and delivery is very fast.

25 February 2023
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Reply from Frank Rowe & Son

Thank you for taking the time to let us know your order was good and everything came fast!! We love hearing this!! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!!

Rated 5 out of 5 stars

I was having trouble placing my order online

I was having trouble placing my order online, I called the phone number listed and was able to have my order processed. I was pleasantly surprised as I received the order within days of placing it. I will definitely be using Frank Rowe & Son again for other grooming products.

21 February 2023
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Reply from Frank Rowe & Son

We love hearing this!! Thank you so much for taking the time to give us a great review, we really appreciate it!! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!!

Rated 5 out of 5 stars

Great bunch of folks!

Everyone I dealt with was very helpful. Everyone was well-informed about what they talked about. They were very pleasant also.

18 February 2023
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Reply from Frank Rowe & Son

We ♥ ♥ ♥ this review!! Thank you so much for sharing this with us!! We shared this Esperanza, and the customer service team, this really makes their day!! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!!

Rated 5 out of 5 stars

Excellent and Speedy service

I ordered the product that morning and the next day I pulled in and there was my order. Must of delivered by magic carpet😍

23 February 2023
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Reply from Frank Rowe & Son

Love this ♥ and the magic carpet it was :) Thank you for taking the time to review us we really appreciate it!! We do our best to ship within 24hrs to get you the products needed. Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!!

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