France and Son Reviews 

My earlier review has disappeared from this site so I am reposting it:

Curio bait & switch
I ordered a curio online. Website said they had 5 in stock. I receive an email from them a couple days later that the curio is out of stock. I said when I ordered it their website said there were 5 in stock. They said the count was wrong and do I want to buy a different curio. I replied no just issue the refund back to my credit card. It is now 9 days later and they offer me a gift card rather than processing my refund! I have no interest in doing business with a company using bait & switch techniques and refusing to refund my money for a curio they don't even have! Where is my refund?

As a follow up it is now March 22nd and STILL no refund. They emailed me on 3/13 saying it will take up to 14 business days now to get a refund for a product they never had. They charged my credit card immediately but are now stalling on refunding my money. DO NOT BUY FROM THIS COMPANY!

Not only does France and Son have high-quality, eclectic and stylish furnishings, the people who work there are friendly and helpful— real professionals who take an interest in your decorating mission and are fun to work with. When I needed help addressing a snafu with my order, Julia P stepped right in, was responsive, and quickly set things right. Thank you, Julia, and France and Son.

Yander and Abner were amazing, respectful, efficient and quick, product beautiful. 10000 stars 🌟🌟🌟🌟🌟

Christian and Joshua delivered our new furniture and they were amazing. I never had to worry about the service - they handled everything with care and consideration. 10/10. Plus they were friendly. Thanks!

Alex and Ariel delivered our order today. Absolutely perfect. Great service! Perfect condition super nice. Highly recommend

Julieta was extremely helpful. I would reach out to her in the future for certain.

I bought a desk in August, and scheduled to have it shipped in October.

I received the item, and by January, the desk began falling apart. The customer service was awful; getting a response would take weeks. I was merely offered $300 for a +$1,800 (+$200 shipping) desk that is no longer usable. They acknowledged that the problem was a manufacturing defect, but refused to replace it since the problem happened outside of the 60 day window. They gave me a deadline to accept their $300 offer or they’d close the matter. Six months later I am out $2,000 and have a desk that came apart at the seams, which I have to replace because it is not usable.

Do not buy from this company. They have a great selection, but if you need customer support or they sell you a product that doesn't work, it's a nightmare.

Julia P handled my customer service issue efficiently. Some elements like timing were out of her control, but she delivered on everything she promised!

Great delivery and service!

I recently had an issue with a desk I purchased from France & Son that developed significant cracking sooner than expected. While the situation itself was frustrating, I want to recognize Julia P. from their team for how professionally she handled the resolution.

Julia stayed responsive throughout the process, coordinated with the manufacturer, and ultimately helped secure a full store credit so I could move forward with a replacement. She was courteous, patient, and clearly worked to advocate for a fair outcome.

Customer service makes a big difference when issues arise, and I appreciated Julia’s help in getting this resolved.

Do not buy. In stock items take weeks to be delivered. I am still waiting. They clearly mislead and deflect. I asked for a refund but they claim the item is considered shipped when packaged and waiting to be picked up.... so absurd. I am disputing the charges with my credit card company. If I could go back in time, I would not purchase from them.

Great! Delivery team was polite and professional!

I ordered two nightstands from France and Sons. Unfortunately, one of them was delivered with the marble top chipped. This was not on France and Sons, but the manufacturer. Julie P. at France and Sons was able to resolve this within less than a week and is working on getting my exchange scheduled now. Very easy to work with and great customer service!

The shipping was fast and it’s great that you are able to return items! Alex and Berenger delivered my coffee table and did a great job with a smile!

My secretary desk was delivered by Berenger and Alex. The were very professional and friendly and went out of their way to ensure the deliverumy was perfect .

Joshua and Hugo were so helpful with delivery and it was such a smooth process

My interactions with the staff at France and Son were extremely positive and helpful. I had questions about my item and they were answered both through the chat system and by phone call - helping me make a decision that I am very comfortable with. I note that when our call was dropped or cut off twice, the team member I was conversing with called me back, and didn't leave me to start all over with someone else. Sounds trite but in our days of constant challenge to get to someone easily through these phone systems, this simple outreach meant something.

Meghan Allen, an exceptional customer service representative, has been incredibly helpful in assisting me with the replacement of my coffee table. France and Son offers such beautiful products! I am genuinely pleased with their company.

Joshua and Henry were wonderful and quick!

Great products , a bit of a wait for one item but delivery with quantum was great. Barringer and Alex were awesome with delivery and took our old table.