I ordered some towels on 21st February (n. 100010000184*). I have been a customer for more than 15 years and I enjoy the superior quality of the product. The towels arrived within a couple of day... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I don't speak French. May I suggest adding an English translation in asking for reactions to your service or products? This way you will receive comments from more customers. The website will also att... See more
Took some time to complete checkout at delivery step (delivery to EU country). Not so straightforward. Order was processed smoothly with fast delivery. Good quality product, attractive price, everyb... See more
The bedsheet set ORIGINEL in colour BRONZE (5 items) arrived promptly and was well packed. There is a visible colour difference between the duvet cover and the pillow cases. The linen fabric has s... See more
Company details
Written by the company
Yves Delorme est la marque de linge de maison de luxe française présente à l'international. Yves Delorme allie la Poésie, l'Audace, l'Excellence, le Savoir-faire et la préservation de la Nature dans un concept de la Maison Consciente
Contact info
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad, bad service or rather no service at all
Made an order 10 days ago and paid extra for express shipping. Still hasn’t received the order. No information from customer service until I wrote to them. Never ever going to order from Yves Delorme again.
16 January 2025
Unprompted review
No information on delivery date
I used “ track my parcel” but I did not receive information on which day and timeframe the parcel would be delivered.
9 December 2024
Always beautiful products.packaging and…
Always beautiful products.packaging and prompt delivery all excellent too
1 November 2024
Reply from Yves Delorme France
Dear customer,
Thank you for posting a positive review about your shopping experience on our site.
We look forward to hearing from you.
Best regards,
We did not receive the complete order
We did not receive the complete order, some towels were in back order and never artived
2 August 2024
Reply from Yves Delorme France
Dear customer,
Your order included items from Le Jacquard Français brand.
The brand has informed us that they are unable to ship your order.
We apologize for the inconvenience caused.
Best regards, the Yves Delorme team
excellente qualité de textile et…
excellente qualité de textile et finitions impeccables!
10 September 2024
My ordered appears as delivered but i…
My ordered appears as delivered but i havent gotten it in my address.
I payed for it but i didnt get my products
11 May 2024
Unprompted review
Reply from Yves Delorme France
Dear customer,
We are sorry to hear that you are experiencing a problem with your order.
We will contact you by email to find a solution.
We look forward to hearing from you.
Best regards, the Yves Delorme team
Great quality linens and good sales…
Great quality linens and good sales when available!
28 January 2024
I did pay but I didn’t get my package
28 January 2024
Reply from Yves Delorme France
Dear customer,
We apologize for any inconvenience caused by delivery problems.
A complaint has been lodged with the carrier.
Your order was reimbursed today following your request.
Thank you for your feedback.
Best regards, Yves Delorme team
Items arrived quickly and as described
Items arrived quickly and as described. I am very happy with everything.
30 January 2024
Reply from Yves Delorme France
Dear customer,
Thank you for taking the time to leave a positive review of your experience on our site.
Best regards, Yves Delorme team
I don't speak French
I don't speak French. May I suggest adding an English translation in asking for reactions to your service or products? This way you will receive comments from more customers. The website will also attract more clients to your wonderful quality products and their descriptions thus learning more about their quality & making it easier to order! Thank you!
3 January 2024
Amazing service
6 January 2024
The order arrived as planned and I was…
The order arrived as planned and I was informed of its progress or lack of . The product of excellent quality, as always!
4 January 2024
The products are beautiful and of good…
The products are beautiful and of good quality. My wife and I really appreciate both the looks and fine materials. Also the response on a delivery complaint was handled to our satisfaction.
27 December 2023
Très bon service.
4 December 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.