I ordered some towels on 21st February (n. 100010000184*). I have been a customer for more than 15 years and I enjoy the superior quality of the product. The towels arrived within a couple of day... See more
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I don't speak French. May I suggest adding an English translation in asking for reactions to your service or products? This way you will receive comments from more customers. The website will also att... See more
Took some time to complete checkout at delivery step (delivery to EU country). Not so straightforward. Order was processed smoothly with fast delivery. Good quality product, attractive price, everyb... See more
The bedsheet set ORIGINEL in colour BRONZE (5 items) arrived promptly and was well packed. There is a visible colour difference between the duvet cover and the pillow cases. The linen fabric has s... See more
Company details
Written by the company
Yves Delorme est la marque de linge de maison de luxe française présente à l'international. Yves Delorme allie la Poésie, l'Audace, l'Excellence, le Savoir-faire et la préservation de la Nature dans un concept de la Maison Consciente
Contact info
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 month
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Everything was exactly what I expected.
Everything was exactly what I expected.
Good fabrics, perfect measures and delivey on time.
Thank you for your honesty.
26 November 2025
Reply from Yves Delorme France
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that everything met your expectations, from the fabric quality to the fit and delivery timing.
Your satisfaction is the best reward for our teams.
Thank you as well for your trust and kind words about our transparency.
The Yves Delorme team
Reply from Yves Delorme France
Thank you for taking the time to share your feedback with us.
We must admit that your comment is a little unclear to us, and we would love to better understand your experience.
Your satisfaction is very important, and your insights help us continue to improve our service and products.
If there is something specific that did not fully meet your expectations, our customer service team is at your disposal.
Please feel free to contact us so we can assist you and provide a suitable solution.
We hope to have the opportunity to fully satisfy you in the future.
the product is perfect but the delivery…
the product is perfect but the delivery by Chronopost who use DPD in Portugal was a mess and involved many exchanges of emails and a delay of 10 days while the item was stuck in the local depot, when they had all my contact details and phone number
3 November 2025
Yves Delorme Recommendation
My experience with Yves Delorme was wonderful: The shopping process was fast, so was the delivery.
I ordered 2 towels: the quality is impressive. I am very happy with my purchase and I am already planning on visiting the website soon.
17 October 2025
Reply from Yves Delorme France
Dear customer,
Thank you very much for your kind message! We are delighted to know that your shopping experience with us was smooth and that you are pleased with the quality of our towels.
We truly appreciate your trust and look forward to welcoming you again soon on our website.
Best regards,
The Yves Delorme Team
Reply from Yves Delorme France
Dear customer,
Thank you very much for your kind feedback.
We’re delighted to hear that you find your pillow very comfortable — your satisfaction is our greatest reward.
We hope to see you again soon on our website.
Best regards,
The Yves Delorme team
Reply from Yves Delorme France
Dear Customer,
We are truly sorry for this delay. A claim has already been opened with the carrier to identify the cause, and our team remains at your disposal at clients@yvesdelorme.fr for any further assistance.
Sincerely,
The Yves Delorme Team
Better and better, YD !
As expected,the quality and design of YD towels are better and better ! Very prompt delivery , very good customer service. It's not my first experience,and it won't be the last !
23 August 2025
Reply from Yves Delorme France
Hello,
Thank you warmly for your wonderful feedback! We’re delighted that the quality and design of our Yves Delorme towels continue to meet your expectations, and that our customer service has contributed to a positive experience. We look forward to accompanying you again on your next orders.
Sincerely,
The Yves Delorme team
Reply from Yves Delorme France
Hello,
Thank you for your feedback. We are glad that both the product and the service met your expectations.
Sincerely,
The Yves Delorme team
Ordering was easy and your pictures are…
Ordering was easy and your pictures are excellent! It is a pleasure to use your web shop.
4 August 2025
Reply from Yves Delorme France
Hello,
Thank you very much for your feedback. We are delighted that you found ordering easy and that our pictures made your experience on our webshop so enjoyable.
Sincerely,
The Yves Delorme team
Lousy service
Lousy service - today is the 10th of August I do not know when my parcels will arrive. Worst experience I ever had with an online order - disgusting
24 July 2025
Reply from Yves Delorme France
Dear Customer,
We sincerely apologize for this unpleasant experience.
As specified in our email, a claim has already been filed with the carrier in order to locate your missing packages as quickly as possible. Our customer service team remains at your disposal at clients@yvesdelorme.fr for any follow-up or additional assistance.
Sincerely,
The Yves Delorme team
They dont send the order keep my money and dont reply on messages. SCAM !!
They dont send the order. Also dont pay back my money. They told me order is cancelled. I try to contact everyday but no more answer to my messages. Dont buy here !! Its a scam !!
1 July 2025
Reply from Yves Delorme France
Dear customer,
We are truly sorry to hear about your experience, and we assure you this is not the level of service we aim to provide.
After checking, we have not received any messages from you through our customer service.
Please contact us directly at clients@yvesdelorme.fr so that we can look into your order and provide you with a prompt and appropriate resolution.
Thank you for your understanding — we hope to restore your trust.
Kind regards,
The Yves Delorme Team
We did not receive the package yet
We did not receive the package yet. UPS did not deliver yet.
21 June 2025
Reply from Yves Delorme France
Dear customer,
Thank you for your message, and we're truly sorry to hear that you have not yet received your package.
We kindly invite you to contact our customer service team at clients@yvesdelorme.fr, mentioning your order number. This will allow us to investigate the situation and keep you informed as quickly as possible.
Please accept our sincere apologies for this inconvenience beyond our control.
Best regards,
The Yves Delorme Team
The product I received was perfect
The product I received was perfect. Service and delivery prompt.
28 June 2025
Reply from Yves Delorme France
Dear customer,
Thank you very much for your kind feedback.
We’re delighted to hear that the product met your expectations and that you were pleased with the prompt service and delivery.
We look forward to welcoming you again soon.
Best regards,
The Yves Delorme Team
Good
I had an amazing experience with them, the parcel arrived quickly but unfortunately the box was a bit damaged. I was lucky and the products were fine inside and I won't complain to much.
15 June 2025
Before 3 weeks I made a order from the…
Before 3 weeks I made a order from the online shop. I wrote a email asking to pay from the company account, and they resend me to other colleges to write them
Again.
Till now nobody contact with me. I received all confirmations for my emails, but nobody contact me aboute my order and patment
13 May 2025
Reply from Yves Delorme France
Dear customer,
After reviewing your message, we would like to clarify that your order was not placed through our online shop, but rather concerns our commercial department, which handles professional or company account purchases.
We are sincerely sorry for the lack of follow-up you’ve experienced and have forwarded your message again to the relevant team so they can get back to you promptly.
As your order and experience are not related to our e-commerce service, we kindly ask if you would consider updating your review to reflect this. Your feedback is very important to us, and we hope this clarification helps.
Please don’t hesitate to contact us again should you need further assistance.
Kind regards,
The Yves Delorme Team
I have returned a purchase on May 6 and…
I have returned a purchase on May 6 and have not got a confirmation nor refund from you. This is not acceptable.
28 April 2025
Reply from Yves Delorme France
Dear Customer,
Thank you for your message. We are truly sorry for your dissatisfaction.
Please note that a certain amount of time is required to process returns — including the receipt, inspection of items, and initiation of the refund.
We can also confirm that replies have been sent to you by email regarding this matter. Should you need any further assistance, our customer service team remains at your disposal at clients@yvesdelorme.fr.
Kind regards,
The Yves Delorme Team
Toujours parfait!
20 April 2025
Reply from Yves Delorme France
Bonjour,
Un grand merci pour votre fidélité et votre enthousiasme !
Savoir que tout est "toujours parfait" est la plus belle des récompenses pour nos équipes.
À très bientôt,
Bien cordialement,
L’équipe Yves Delorme
I did not expect that a €225 bathrobe…
I did not expect that a €225 bathrobe supposedly luxurious would come in a simple plastic bag and would be of not the highest quality with loose thread hanging here and there. Too pricey for such low quality
16 March 2025
Reply from Yves Delorme France
Dear customer,
We're sorry to hear that the bathrobe you ordered did not meet your expectations.
Please do not hesitate to request a return if you do not wish to keep it.
We look forward to hearing from you.
Best regards, the Yves Delorme team
Hi, The 28 of January I paid for two things and I still haven't got a parcel.I would like to receive information about my parcel. Regards, Viktoriia Velychko
Hi,
The 28 of January I paid for two things and I still
haven't got a parcel.I would like to receive information about my parcel 2400001361.
Regards,
Viktoriia Velychko
28 January 2025
Reply from Yves Delorme France
Dear customer,
In response to the e-mail you sent us on Friday February 14th, we have provided you with an answer.
Best regards, the Yves Delorme team
I made an order on January 16
I made an order on January 16, 2025. It is now February 9 and as of today I have received a small part of my order. Moreover, there is no information about the status of my order. I think that forming an order over the course of 3 weeks is unacceptable. :(
23 January 2025
Reply from Yves Delorme France
Dear customer,
An answer has been sent to you by email.
We apologize for any inconvenience caused.
Best regards, the Yves Delorme team
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