Great company to work with. I ordered frames from their shop on Amazon, didn't take take all the packaging off immediately as wanted to keep frames pristine. One was broken, Amazon completely washed t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Frame Company offers a wide, well-priced range of frames that suit my photography work and preferences. The selection far outstrips the options available from competitors, who offer very little that c... See more
Company replied
I have bought two A1 Emson frames from this company and cannot fault the professionalism and the quality. My second frame sadly arrived completely broken, with one whole edge detached from the fra... See more
Company replied
Lovely company. Ordered a frame & mount, Amanda sent me a lovely email offering advice on whether I wanted it custom made or to go with a standard size, as my order wasn’t quite right. No pressure to... See more
Company replied
4.8
Excellent
297 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered a frame
I ordered a frame, and unfortunately the frame arrived with smashed glass. I emailed the company and with no hesitation they sent out a replacement. Not only did they do this, but asked if I’d prefer Perspex to glass. I did, and pleased I did as it is a better choice to glass. The customer service was absolutely wonderful, helpful and I couldn’t be more pleased with choosing the frame company for my lovely frame and service received. Many thanks!!!
19 August 2024
Unprompted review
Reply from Frame Company
Hi Wayne,
Thank you for taking the time to leave your review! Whilst I am so sorry that the glass was damaged in transit, I am so pleased that we were able to get this resolved for you and thank you so much for allowing us the opportunity to. Sadly sometimes damage can occur however we will always do our absolute utmost to ensure that a resolution is provided and more importantly to be sure that our customers know that we are on hand to help them at any time, right to the end.
We look forward to being able to welcome you back to us again soon.
Best,
Amanda
Frame Company customer service team
Great customer service!
Great customer service!
We ordered a frame for a retirement gift for an employee. Unfortunately, the frame arrived with damage to a corner (probably in transit). We contacted the company and sent photos, etc. and they immediately promised replacement frame would be sent (and we told them of the urgency). A new frame arrived in time for the gift giving and was a perfect condition. Great customer service and we will definitely use again.
30 August 2024
Unprompted review
Reply from Frame Company
Hi Andrew,
We are thrilled that we were able to resolve this in time for you to present your retirement gift! It is so frustrating when items arrive damaged from the journey as we completely understand how disappointing it must be to receive and especially when needed so urgently, so it makes us incredibly happy that we were able to get a replacement to you in time. Thank you so much for ordering with Frame Company and also for taking the time to leave your kind review. We very much hope to be able to welcome you back to us again very soon.
Best,
Amanda
Frame Company customer service team
Excellent product and brilliant customer service
I ordered a frame from this company and just wanted to say that it is excellent quality and the customer service from Amanda was brilliant - when I had a query she would email me back within 5 minutes and was really helpful with her responses - even after 5pm! Thank you.
31 August 2024
Unprompted review
Reply from Frame Company
Hi Adam,
Thank you so much for reaching out to leave your kind review. I am so happy that you are delighted with your frame but also the service received. If our customers are happy then we are too! Its a pleasure to help any time so please do always feel very welcome to get in touch.
We hope to be able to welcome you back to us again soon.
Amanda
Frame Company customer service team
Received my order perfect and it was perfect
Received my order perfect and was a fast delivery excellent communication with Amanda about my order and would definitely recommend as the quality was amazing and was perfect for the item I was framing
14 August 2024
Unprompted review
Reply from Frame Company
Hi Mark,
Thank you so much for choosing to order with Frame Company! We are delighted that your first shopping experience with us has been a pleasant one and that you are happy with your frame. We are pleased to help in any way we possibly can so please do always feel very welcome to reach out!
We look forward to hearing from you again very soon.
Amanda
Frame Company customer service team
Great after sales customer service
I recently received my order that I placed through Amazon. It wasn't in the condition it should have been, a few marks and a dent in the frame, I contacted the company directly & without question they offered a replacement at no extra charge or having the faulty one back for proof. Can't praise their customer service enough and Amanda who dealt with my issue was amazing :)
15 August 2024
Unprompted review
Reply from Frame Company
Dear Lynn,
We are so pleased that you decided to reach out to us directly! Whilst we are sorry that your frame arrived in such a condition, we are thrilled that we were able to resolve this for you and have a replacement sent. Please do feel very welcome to get back in touch any time and we will always do whatever we can to help.
In the meantime, we hope to be able to welcome you back to Frame Company very soon.
Best,
Amanda
Frame Company customer service team
Exceptional Service and Great Value Bespoke Frames
I received great assistance from Amanda and Natasha to ensure my order was perfect. The frame and double layered borders I wanted was complex with seperate pictures in one frame so the measurements and finish had to be precise. I received my order in a couple of days with everything exactly as I hoped and very reasonably priced given everything was bespoke made. I will definitely use Frame Company in the future to turn my prints/photos into professionally framed pictures.
7 August 2024
Unprompted review
Reply from Frame Company
Hi Phillip,
Thank you so much for taking the time to leave your kind review. We are thrilled that you are happy with the service received but more so that you were able to achieve what you wanted. It was a pleasure to help you and if there is anything at all we can assist further with, please do feel very welcome to reach out to us again. We look forward to welcoming you back to Frame Company very soon!
Amanda
Frame Company customer service team
Great customer service
We have purchased several products from them. Items are reasonably priced, and usually delivered promptly. Even when we had a problem with our order, the customer support team especially Amanda helped us through the process and we received great customer service. Highly recommend.
25 July 2024
Unprompted review
Reply from Frame Company
Thank you so much for coming back to us for another order! We are delighted that you are happy with the frames and service received. We are always on hand to help, so are thrilled that we were able to rectify the problem you were having. Please always feel welcome to reach out to us anytime, irrespective of the reason, we will always do what we can for you.
Thank you for taking the time to leave your kind review and we look forward to hearing from you again soon.
Amanda
Frame Company customer service team
Happy customer
My experience was great because (a) they offered a good selection and supplied what other companies do not.
(b) I made a big mistake in my order, let them know and was immediately reassured that their was no cause for concern, and
(C) the product came quickly and is of top quality.
27 July 2024
Unprompted review
Reply from Frame Company
Hi Lois,
Thank you for your kind review, we are so pleased that you have had such a positive experience ordering with us. We are always more than happy to help in any way we possibly can and are thrilled that we were able to offer you support and more so that you are happy with the support given. If there is anything further we can do for you please be sure to get in touch and in the meantime, we hope to be welcoming you back to Frame Company very soon.
Amanda
Frame Company customer service team
Excellent in every respect!
I have used the Frame Company on several previous occasions and have found the quality of their frames and inlays to be excellent. The level of customer service is equally as good and I must thank Amanda for being such a superstar when it came to not only giving me advice re a suitable frame for a picture I wanted to give as a present but ensuring that I got it the next morning. Top marks all round!
18 July 2024
Unprompted review
Reply from Frame Company
Dear Russell,
You are so welcome and thank you for taking the time to reach out and leave your review. I am thrilled to have been able to help you in choosing a frame for you to gift and delighted that it arrived with you safely and swiftly! I am certain that whoever is on the receiving end will be over the moon. Thank you so much for coming to Frame Company, we very much look forward to welcoming you back to us again soon.
Amanda
Frame Company customer service team
From start to finish Amanda helped me…
From start to finish Amanda helped me choose a frame and boarder to present my print.
So quick to reply to my emails and questions.
Fabulous service.
25 July 2024
Unprompted review
Reply from Frame Company
Hi Barbara,
How lovely that you went to the trouble of leaving your kind review. It is always a pleasure to welcome a new customer to Frame Company and very rewarding when the support we offer is well received. I do actually recall seeing your print in the frame hanging proudly on the wall, and it really does look very striking indeed. Should you ever be in need of anymore guidance or help with framing one of your pictures, please do get in touch, as we are always very happy to lend a helping hand.
Amanda
Frame Company customer service team
Excellent company ace to deal with!
Excellent company ace to deal with!
19 July 2024
Unprompted review
Reply from Frame Company
Thank you so much for ordering with Frame Company, we couldn't be happier to read your review and hope to welcome you back to us again soon!
Best,
Amanda
Frame Company customer service team
Products....Frames and Mounts
Having been in business for 28 years we have learnt to treat new suppliers with a certain trepidation, however with this company it was so NOT needed. The product quality is spot on, the prices reasonable and the service excellent.
Having ordered from this company virtually every week for a year, we have nothing to complain about. Queries are responded to in a friendly, efficient and timely manner.
16 July 2024
Unprompted review
Reply from Frame Company
Dear Richard,
Thank you so much for taking the time to reach out and leave your kind review. Its a pleasure to welcome you back to us time and time again! You certainly are one of our longstanding customers and we do sincerely value all of our customers, however when we hear of those that continue to order with us as frequently as you and your feedback is glowing, that makes everything we do incredibly worthwhile.
Thank you so much for loyally sticking with Frame Company, we are always here to offer you our assistance in any way we can, to make your life easier.
Best,
Amanda
Frame Company customer service team
How a mount can improve a photo.
Was looking for a frame and mount to give an old photo some credibility.
Via email Frame Company kept me on track as I went through the process. The frame and mount arrived today. It was well packaged and the glass on the frame was held securely.
The photo looks totally different now. Excellent support and service through out.
Can recommend this company for delivering a great product from beginning to end.
11 July 2024
Unprompted review
Reply from Frame Company
Hi Anne,
Thats such great news, we are thrilled that we were able to help you re-create and give your photograph a fresh new look! Thank you so much for choosing Frame Company and for taking the time to leave your kind review, it is really is lovely to hear.
If there is anything else we can possibly help you with then please always feel very welcome to get in touch.
Best,
Amanda
Frame Company customer service team
Very impressed!
Very impressed with the product and service from The Frame Company. I would definitely recommend buying from them and I will be buying from them again!
7 July 2024
Unprompted review
Reply from Frame Company
Hi Fionnuala,
Thank you for choosing to order with Frame Company. We are delighted to hear you are happy and will be returning to us. If there is anything we can do to help in the meanitme, please be sure to get in touch and we will be more than happy to assist in any way we can.
Until then, we very much look forward to your next order!
Best,
Amanda
Frame Company customer service team
Absolutely recommend
Firstly.. fantastic communication and customer service. Amanda is so lovely and helpful and was able to answer any questions I had. This made the whole experience for me!
I ordered 3 custom sized frames and they arrived within days. Amazingly packaged and beautiful quality. They totally exceeded my expectations. 10/10, I absolutely recommend this company.
9 July 2024
Unprompted review
Reply from Frame Company
Dear Emily,
We are so pleased that you are happy with your frames and the service received, the fact that it made your whole experience also in turn, makes ours too very worthwhile. Thank you so much for taking the time to leave your lovely review and for choosing Frame Company. We look forward to welcoming you back to us again soon.
Amanda
Frame Company customer service team
I ordered three frames with mounts
I ordered three frames with mounts, 2 Connolly and 1 Watson. They arrived today very well packaged, and the quality exceeded my expectations, really well made and finished, they look great with my black and white photos and I couldn’t be more pleased. Definitely recommend.
5 July 2024
Unprompted review
Reply from Frame Company
Thank you so much for choosing to order with Frame Company. We are over the moon that you are so happy with your picture frames and so pleased that you were able to find a style that suits your photographs perfectly! Please do be sure to reach out if we can be of any further assistance and in the meantime, we look forward to the opportunity of welcoming you back to us again soon.
Best,
Amanda
Frame Company customer service team
Amazing Attention To Detail
Thank you to all at The Frame Company for the frames that you provide for my business.
Such attention to detail within each frame which, by the way, are of outstanding quality.
Amanda, you are a credit to the company and I can't tell you how much your customer service means to me!
Thank you!
4 July 2024
Unprompted review
Reply from Frame Company
Dear Wendy,
How rewarding it is to hear such nice things about Frame Company. I say it all the time, but it truly does make all of the hard work so worthwhile and puts huge smiles on our faces. We value all of our customers but when customers show such loyalty by coming back to us time and time again, that for us is a great achievement.
Thank you so much once again Wendy, we look forward to welcoming you back to Frame Company again very soon.
Amanda
Frame Company customer service team
Outstanding experience with them
Outstanding experience with them. Great communication throughout the process. Amanda went above and beyond to accommodate my request. Have used this company few times and quality is second to none. Prices are also very reasonable with quick delivery.
28 June 2024
Unprompted review
Reply from Frame Company
Thank you so much for your lovely review and for being a loyal repeat customer! We are always happy to help and will do our best to accommodate any request, so please always be sure to reach out and ask as more often than not, we will make whatever it is achievable.
We look forward to your next order!
Best,
Amanda
Frame Company customer service team
This is possibly the best customer service ever received
This is possibly the best customer service I have ever received. As there was an issue with Parcel Force Frame Company had a new set of frames sent by EVRI and refunded the next day delivery charges, Amanda was brilliant, emailed me back immediately and ensured my frames arrived as needed. The frames are great and extremely well made.
28 June 2024
Unprompted review
Reply from Frame Company
Dear Cheryl,
That really is lovely to read. Thank you so much for going to the trouble of leaving this review, we are grateful for all feedback as it allows us to learn the good from the bad but receiving feedback such as this, is just so rewarding.
Thank you so much for your order with us and allowing us the extra time to get the replacement out to you.
We look forward to the opportunity of welcoming you back to Frame Company very soon.
Amanda
Frame Company customer service team
Great service.
Great service.
Very helpful with advice when I phoned regarding custom sized frames & mounts.
Frames arrived shortly afterwards - perfect sizes.
I have used this company before & will continue to do so.
11 June 2024
Unprompted review
Reply from Frame Company
Hi Patricia,
Thank you so much for your order with us and for taking the time to leave your kind review. It always pleases us to hear of happy customers and we are delighted that we have been able to help you. We very much look forward to welcoming you back to Frame Company again very soon.
Best,
Amanda
Frame Company customer service team
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