Frame Company offers a wide, well-priced range of frames that suit my photography work and preferences. The selection far outstrips the options available from competitors, who offer very little that c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have bought two A1 Emson frames from this company and cannot fault the professionalism and the quality. My second frame sadly arrived completely broken, with one whole edge detached from the fra... See more
Company replied
Ordered 3 wooden frames with mounts, which arrived well packaged and fit the pictures perfectly. Fantastic value for money compared to getting bespoke frames locally. Big thank you to Amanda from cu... See more
Company replied
I've used The Frame Company for years now and they always deliver quality, with speed and amazing customer care in the event of any issues that arise. I've ordered many custom frames and they are alwa... See more
Company replied
4.8
Excellent
286 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What amazing service
What amazing service. I ordered a A3 frame that arrived damaged. I e mailed customer services and got a reply later the same day. The contact was brilliant, very personal with one person dealing with with my issue. I received a new frame within 3 days!! I think the mark of a company is how they deal with problems when they arise, in my case they far exceeded my expectations. Well done to Amanda and team.
16 April 2026
Unprompted review
Reply from Frame Company
Dear Andrew,
We are absolutely delighted to read your review! Nothing pleases us more than hearing of a very happy customer. It makes all of the hard work very worthwhile to know that our main objective has been achieved. If our customers are happy then we are happy too and so thank you so much for going to the trouble to share your experience. We are always very happy to help in any way possible and so please do be sure to reach out any time for support and assistance.
Thank you so much again for choosing Frame Company and we cannot wait to welcome you back to us again soon.
Best,
Amanda
Frame Company Customer Service team
Ordered frames for some original art…
Ordered frames for some original art work. They arrived and far exceeded my expectations
14 April 2026
Unprompted review
Reply from Frame Company
Hi Miles,
Thank you so much for your order with us, we are absolutely delighted to hear how happy you are! Thank you for going to the trouble to share your experience with others, it's always such a pleasure to see.
Please always feel welcome to reach out for assistance anytime and we very much hope to welcome you back to Frame Company again soon.
Best,
Amanda
Frame Company Customer Service team
FANTASTIC customer service
I bought a frame from this company via Amazon, which unfortunately arrived with the glass broken. I emailed the Frame Company explaining my situation, and I was lucky enough to have a response from Amanda by the next day. Amanda was incredibly helpful, apologetic, kind and understanding and arranged for a replacement glass to be sent out immediately. I also was kindly offered the option of changing to a plexi-glass instead which is more durable, however as the frame is for a wedding project I asked for glass. Because of this wonderful customer service the initial fault of the broken glass was concretely overcome and I would happily order from them again if I am need of another frame. The frame itself is lovely too. Five stars!
12 March 2026
Unprompted review
Reply from Frame Company
Hi Ella,
Thank you for going to the trouble to leave your kind review. We are so happy to have been able to resolve the issue you were having. It can be very disappointing to receive a damaged picture frame but please be assured that in any event that this may happen, we will always go above and beyond to help and offer a resolution without question.
If there is anything else we can possibly do for you then please feel more than welcome to get in touch and in the meantime, we very much hope to hear from you again soon.
Best,
Amanda
Frame Company Customer Service team
I have had many pictures framed by this…
I have had many pictures framed by this company and I am 100% satisfied that they provide a very good service. The people who work there are very helpful and I have never had to wait that long for the framing to be done.I would most definitely recommend this Company and I will always go there for my framing.
25 March 2026
Unprompted review
Reply from Frame Company
Hi Jane,
Thank you so much for your loyalty to Frame Company and for coming back to us time and time again. Its a pleasure to hear how happy you are! We always try our best and work so hard to provide the best service we can and so to read your lovely review makes everything so worthwhile.
Thank you so much again for going to the trouble to share your experience and we look forward to welcoming you back to Frame Company again very soon.
Amanda
Frame Company Customer Service team
Excellent company and customer service
I ordered a frame and mount for a special print.
I paid extra for a speedy delivery prior to going away. It arrived as expected but owing to the delivery driver putting it in with my recycling during extreme wet weather the mount had some water damage, despite being very well packaged.
Customer service were so helpful and replaced the mount, holding off posting until I was back from holiday to receive it.
The frame and mount look so good and I am happy to recommend and re order.
13 March 2026
Unprompted review
Reply from Frame Company
Hi Jackie,
That's lovely to hear and thank you for taking the time to reach out. We are delighted we were able to resolve the issues you were having but more so that you will be returning to us. Thank you so much for choosing to order with Frame Company and if there is anything else we can help with, please always feel welcome to reach out.
Amanda
Frame Company Customer Service team
Fantastic product and service.
I'm so very pleased with the quality and service supplied by Frame company and would highly recommend them. I'll definitely be ordering more frames shortly.
19 March 2026
Unprompted review
Reply from Frame Company
Hi James,
Thank you so much for your order with us and for leaving your lovely review. We are over the moon you are happy with your frames and service received, that makes us very happy too!
If we can help any further, please be sure to get in touch and in the meantime, we look forward to welcoming you back to us again very soon.
Best,
Amanda
Frame Company Customer Service team
Avoid. Can't fulfil ordered frame sizes.
Very unhelpful company who don't know the sizes of their own frames.
Avoid The Frame Company. They've set up frame ordering on Amazon. Click on one size and you'll receive a random choice by post. Let them know by the email that they provide and they'll redirect to Amazon. And then send the wrong size frame out a second time. Avoid these clowns who can't recognise the sizes of their own frames.
1 March 2026
Unprompted review
Reply from Frame Company
Dear Paul,
Thank you for leaving your review and for choosing to order one of our frames. As we did try to explain, yes we do sell our frames on Amazon from our Frame Company store, but we also sell our frames to Amazon who then go on to sell our frames but as an Amazon product. I completely understand how the concept can sometimes be confused and especially when Amazon customer service directs you to us in the event of any issue, but essentially we have absolutely no involvement or power over the sale or how it is advertised. You will see somewhere on the Amazon listing "Sold by" and it will either state "Sold by Frame Company" or "Sold by Amazon". On this occasion you purchased sold by from Amazon which means that every process, from the storage of the frames, the picking, the handling, quality checks and the packing is all managed by Amazon and their staff from their various fulfilment centres. The orders are delivered by Amazon designated carriers and your payment is even made directly to Amazon. We have absolutely no part to play in the transaction when you purchase a "Sold by Amazon" product. We do sincerely go above and beyond for all of our customers and your review is saddening because we do pride ourselves on offering a very high standard of customer service, whatever the situation. We have raised the listing issue with our account manager several times and are honestly working on how we can ensure it is corrected as soon as possible to avoid this happening to more customers, however regretfully we are unable to change how Amazon operate and advertise their products ourselves, we sadly do not have that power. The replacement that you received would have again been sent by Amazon.
I do understand your frustration entirely and I appreciate that it is a Frame Company branded product, but I can only offer the example of you purchasing a pair of Nike trainers from John Lewis, but in the event of an issue, you return to Nike themselves, rather than John Lewis where the sale was actually made.
We are very sorry for any inconvenience you have been caused, and understand that Amazon have since refunded you fully so that's good news at least, but it is unfair to suggest to others to avoid Frame Company, we are certainly not clowns and we work very hard every day in our customers best interest only, but sadly in this instance, the situation is completely out of our control.
Best,
Amanda
Frame Company Customer Service team
Very happy with the service
Very happy with the service. I was on a tight deadline of just two days, so pressure was on. Fortunately, the mounts arrived with a day spare.
Great quality mounts, would recommend.
26 February 2026
Unprompted review
Reply from Frame Company
Hi James,
Thank you for taking the time to leave your review! we are so thrilled that we were able to meet your deadline and even happier that you were pleased with the mounts once received. We love to hear of happy customers and if there is anything we can ever do to help you with any future orders, please do be sure to come back to us any time, as we are always more than happy to help.
Best,
Amanda
Frame Company Customer service team
I would definitely recommend this…
I would definitely recommend this company. The service was excellent, kept me informed and very happy with the photo frame. I will definitely be ordering again
26 February 2026
Unprompted review
Reply from Frame Company
Hi Linda,
This is so good to hear and we are delighted that your Frame Company experience was a pleasant one! Thank you so much for choosing to order with us and going to the trouble of sharing your experience with others.
We very much look forward to welcoming you back to us again soon.
Amanda
Frame Company Customer Service team
The best choice of attractive, affordable, quality frames and prompt service.
Frame Company offers a wide, well-priced range of frames that suit my photography work and preferences. The selection far outstrips the options available from competitors, who offer very little that compares, at much higher prices. The website is informative and easy to order from. I love the way each frame style has a name. Customer service is excellent and order production, even for custom frames, is swift. I've just spent 10-15 minutes browsing other sites and the exercise confirmed everything I wrote above about Frame Company's products and prices. Right now, I wouldn't go anywhere else.
21 January 2026
Unprompted review
Reply from Frame Company
Dear Mark,
We are absolutely delighted to read your review! Nothing pleases us more than hearing of a very happy customer. It makes all of the hard work very worthwhile to know that our main objective has been achieved. If our customers are happy then we are happy too and so thank you so much for going to the trouble to share your experience.
We are always very happy to help in any way possible and please do be sure to come back to us any time for support and assistance.
Thank you so much again for choosing Frame Company as your go to shop for picture frames!
Best,
Amanda
Frame Company Customer Service team
Very good customer service
Very good customer service. The original order was lost by parcelforce, they resent the order and their communication was superb throughout. A good option for affordable frames.
11 February 2026
Unprompted review
Reply from Frame Company
Hi Sam,
Thank you so much for your order with us and kindly leaving your review. We are delighted to hear that we were able to resolve the delivery issues you were having and are so sorry for any inconvenience that was caused because of the delay. So pleased you are happy with the frames though and service received, as that's the most important thing at the end of the day, that you are happy!
We very much look forward to the opportunity of being able to welcome you back to Frame Company again in the future.
Best,
Amanda
Frame Company Customer Service team
Excellent customer service, and great frame!
I ordered a frame from The Frame Company - their website is easy to navigate and it was simple to find the exact size and colour frame I was looking for. It arrived quickly but the glass had cracked in transit. I contacted The Frame Company to explain the situation - Amanda, emailed me back the same day to apologise, and explained she would send out a replacement immediately. She also suggested I swap from glass to perspex, as this was lighter and less likely to get damaged at any point. The replacement arrived quickly, in perfect condition and my picture looks great in the complete frame. The customer service I received from Amanda was amazing - her communication was excellent, and she rectified the problem quickly and with no fuss. I would definitely use The Frame Company again.
6 February 2026
Unprompted review
Reply from Frame Company
Dear Rosalind,
What a lovely review to read and thank you so much for going to the trouble of leaving it. Glass being damaged during the delivery process aside, we are thrilled that your whole experience has been a positive one, it really does give us great pleasure to hear. We are always so pleased to offer support and assistance wherever we can and no matter what the situation, will ensure that a resolution is offered without question. Thank you so much for choosing to order with us and more so for wanting to return to us again in the future, that makes us very happy indeed.
Best,
Amanda
Frame Company Customer Service team
Had some issues with Evri (who hasn't)
Had some issues with Evri (who hasn't), selected to deliver to a Evri locker as knew would be away on the expected day of delivery, only to be told later that the package was too big and couldn't be redirected. Fantastic customer service to sort it out and get replacement frames sent out with an alternative courier, have since placed a 2nd order for more of the same frames as happy with the quality.
12 January 2026
Unprompted review
Reply from Frame Company
Dear Paul,
Thank you so much for taking the time to leave your kind review. We are delighted to hear that you are so happy with your picture frames and service received! Sincerely sorry that you initially experienced delivery issues however you can always be assured that in any event, we will immediately offer a resolution without question and with pleasure and I am thrilled that you allowed us the opportunity to sort this for you. Thank you so much for choosing to order with us and we very much look forward to being able to welcome you back to Frame Company again soon.
Amanda
Frame Company Customer Service team
Great Customer Support and Fast Response
I bought a frame and mount from the Frame Company and initially thought there was an issue with it. It turned out everything was actually fine, but I just wanted to highlight how good their customer support is. They were incredibly responsive and genuinely focused on making sure I was happy with my purchase. Really impressed with the level of care—highly recommend!
20 January 2026
Unprompted review
Reply from Frame Company
Hi David,
How lovely to read your review and thank you so much for going to the trouble to leave it. We are so pleased that we were able to help and absolutely correct, if our customers are happy then we are happy too!
We are delighted that you chose to order with us and if there is anything we can possibly help with in the future, please always feel more than welcome to reach out, that's what we are here for!
Best,
Amanda
Frame Company Customer Service team
Reply from Frame Company
Hi Mark,
Thank you so much for your kind review, we are delighted to hear that you had a happy experience and your order arrived swiftly and safely.
If there is anything else we can help with please always feel welcome to reach out and in the meantime, we very much hope to be able to welcome you back to us again in the near future.
Amanda
Frame Company Customer Service team
Gorgeous Frame and Fantastic Customer Service
I needed a very specific frame and Amanda was brilliant at helping me out to get JUST what I wanted. I'm really pleased with the result and definitely recommend both the frames and the excellent customer service
20 November 2025
Unprompted review
Reply from Frame Company
Hi Caroline,
It was such a pleasure to help you and I am just over the moon that we managed to achieve exactly what you were hoping for and thrilled that it arrived with you safely and soundly! Ultimately, we are just happy to hear that you are happy, this is the main reason we do what we do.
Thank you so much for taking the time to leave your kind review and we very much hope to be able to welcome you back to Frame Company again soon.
Best,
Amanda
Frame Company customer service team
Had a cross stitch picture that require…
Had a cross stitch picture that require some attention with stretching and reframing. Amazing job. Would certainly recommend to anyone. Friendly and professional service.
20 November 2025
Unprompted review
Reply from Frame Company
Hi Sharon,
How wonderful to hear, we are so pleased that we were able to help you frame your cross-stitch. It is always a pleasure to be of assistance in any situation so please do always feel welcome to come back to us whenever you are in need of help! Thank you so much for choosing Frame Company and we hope to be able to welcome you back to us again soon.
Amanda
Frame Company Customer Service team
The company has been brilliant
The company has been brilliant. I had a problem with a purchase I made through Amazon. The company dealt with me directly to sort out the problem. They went above and beyond to resolve the problem.
17 November 2025
Unprompted review
Reply from Frame Company
Hi Sandra,
Thank you so much for going to the trouble of leaving your review for us. We are so pleased to hear that we were able to resolve the issues you initially had when receiving your frame from Amazon and thank you so much for allowing us the opportunity to send a replacement out, we are thrilled you are happy with the service received.
If we are able to assist you further please do always feel more than welcome to get in touch and in the meantime, thank you for choosing to order with Frame Company.
Amanda
Frame Company Customer Service team
Excellent company…
I have bought two A1 Emson frames from this company and cannot fault the professionalism and the quality. My second frame sadly arrived completely broken, with one whole edge detached from the frame. I emailed them to advise and they responded rapidly and confirmed a replacement would be sent without issue.
No hesitation to buy from this company again. My artwork looks stunning in their frames.
11 November 2025
Unprompted review
Reply from Frame Company
Hi Laura,
Thank you so much for taking the time to leave your kind review. We are delighted to hear that you are so happy with your Emson frame! Sincerely sorry that your second order arrived damaged but we will always offer a resolution without question and with pleasure and I am thrilled that you allowed us the opportunity to sort this for you. Thank you so much for choosing to order with us and we very much look forward to being able to welcome you back to Frame Company again soon.
Amanda
Frame Company Customer Service team
Excellent frames and good customer service
The frames I have bought have always been good, however, my last one arrived quite badly damaged in the corner. I called them and my issue was dealt with professionally on the phone and I received a replacement the following morning. Excellent customer service, especially to Natasha on this occasion
4 November 2025
Unprompted review
Reply from Frame Company
Hi Karen,
Thank you so much for going to the trouble of leaving your review for us. We are so pleased to hear that we were able to resolve the issues you initially had when receiving your frame, and quite right too as you certainly should not be receiving any item that is damaged in any way!
Thank you so much for allowing us the opportunity to send a replacement out, we are thrilled you are happy with the service received.
If we are able to assist you further please do always feel more than welcome to get in touch and in the meantime, thank you for choosing to order with Frame Company.
Amanda
Frame Company Customer Service team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.