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Lumories.ch Reviews 366

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TrustScore 3.5 out of 5

3.7

Lighting Store
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide range of products available, often noting their good quality and how well they match online descriptions. Reviewers frequently mention fast delivery and efficient order processing, with some highlighting the effectiveness of after-sales support. Many found the products to be solid, well-made, and offering good value for money. However, some people were dissatisfied with aspects of the delivery service, citing long delivery times, issues with specific carriers, and difficulties with tracking or receiving parcels. A few customers also reported receiving broken or incomplete items, or products with inadequate packaging. There were also mentions of communication issues, particularly regarding language barriers in delivery notifications, and problems with receiving spare parts or replacements for damaged goods.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, stating products look... See more

Quality

People report ambiguous experiences with quality. Many customers praise the good quality of products, noting... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast delivery, with some... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the efficient order... See more

Service

Consumers find service to be ambiguous. Some reviewers describe the after-sales support as very efficient,... See more

Based on these reviews

Rated 4 out of 5 stars

Wide range of products offering good value for money. Delivery times to be improved, products are shipped from Germany.

Company details

  1. Lighting Store
  2. Lamp Shade Supplier

Written by the company

Lumories.ch est votre allié digital pour la lumière et l'éclairage. Par des idées d'éclairage ensoleillées, nous rendons vos espaces plus lumineux, mais aussi plus agréables ! Nous offrons une gamme variée de plus de 400 marques - des lampes et luminaires pour tous les goûts, tous les besoins et tous les budgets. Une ambiance lumineuse parfaite en toute occasion pour faire de la lumière une source de bien-être. Chez Lumories.ch, vous bénéficiez d'un service de conseil et d’avis experts, et en tant que client professionnel vous pouvez choisir en toute flexibilité votre mode de règlement, de la facture au paiement amazon, tout en ayant l’esprit tranquille avec une excellente expérience de livraiso

La garantie remboursement et retours gratuits

50 jours pour changer d’avis et renvoyer la commande sans frais

Bénéficiez d’une grande flexibilité avec Luminaire.fr. En plus du droit de rétractation légal de 14 jours, nous vous offrons une garantie de remboursement pour les 36 jours suivants. Vous pouvez donc nous renvoyer la commande gratuitement dans les 50 jours sans donner de raisons.

Contact info

3.7

Average

TrustScore 3.5 out of 5

366 reviews

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Rated 1 out of 5 stars

inadequate packaging

sent light bulb with inadequate packaging. ligh bulb was broken on arrival and would not answer my email.
keep sending messages in german...
TBH I didn't call them as I see no point in wasting my time fro 10 CHF. Yet, I would not recommand them :
very poor packaging, and no email acknowledgement.

2 March 2026
Rated 3 out of 5 stars

Spare parts cannot be replaced

The delivery was smooth, but one of the lamps came with a broken plastic part, which is detachable and could be replaced easily, but the company does not replace detachable parts, instead they offered to replace the entire lamp, which is a headache for a busy person. Irrational and inefficient.

4 February 2026
Rated 3 out of 5 stars

Love the quality - challenges with delivery

Love the quality of product and speed of delivery.
Please improve your communication with the delivery company DPD. They lacked key info and i could not communicate directly with DPD because luminaries doesnt make the connection. Only by chance could i intersect the company car on the street to receive the delivery

19 January 2026

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