Benoit was incredibly helpful and professional throughout the whole process. He moved quickly to help us secure the property, which was essential as we needed somewhere to move into within two wee... See more
Company replied
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See what reviewers are saying
L’ Agence de ROYAN–très bonne agence. Bon rapport qualité prix. M’a trouvé des locataires pour mon studio rapidement. La gestion de mon bien est transparente et efficace. Royan agency – very goo... See more
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Big company with bored employees who do the bare minimum to provide any customer service. Their latest trick has been to change the car park barrier so the old télécommandes don't work and they have... See more
Company replied
Foncia nous a été d'une aide précieuse pour trouver l'appartement idéal pour moi et ma famille, et ce, de la visite à la signature du contrat. Un excellent service client. Foncia was extremely help... See more
Company replied
Company details
- Real Estate Agency
- Apartment Rental Agency
- Asset Manager Service
- Estate Appraiser
- Homeowners' Association
- Property Management Company
Written by the company
Foncia est leader européen des services immobiliers résidentiels. N°1 en France de la gestion de copropriétés, de la gestion locative et de la location de biens et un des leaders du property management, Foncia est également n°1 en Allemagne, n°1 en Belgique et n°2 en Suisse. Foncia accompagne au quotidien plus de 3 millions de clients à chaque étape de leur vie. Dès le premier choix de location ou d’achat d’un bien immobilier, pour y vivre, se constituer un patrimoine, ou compléter ses revenus, Foncia gère ainsi à la fois le projet de vie du bien et de son propriétaire de bout en bout.
Contact info
France
- fr.foncia.com
4.1
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I had a good experience with Foncia
I had a good experience with Foncia. I had the pleasure to be in contact with some workers and it was a pleasure to work with all of them.
18 August 2025
Reply from Foncia
Hello,
Thank you for sharing your feedback! We’re delighted to hear that your experience with our team was positive and that you enjoyed the interactions with our staff.
Best regards,
The Foncia Team
Dreadful Management Service for Maryland A
This is a ongoing Issue - They refuse to respond to emails, which over last 18 months has cost us in fines. They are the management company of the apartment my mother owns, she died in January. This is causing a problem due to a fallen balcony they haven't repaired and also my request for a Badge for entry to the property for my Sales Negotiator and Notaire. Dreadful service. I will be taking this further if they continue to ignore my requests. It is not acceptable.
21 August 2025
Unprompted review
Reply from Foncia
Hello,
We're sorry your experience didn't meet your expectations and we understand your dissatisfaction. To better understand the situation and convey your comments to the agency's management, we encourage you to provide us with more information. To do so, could you send us your details via Trustpilot? This will make it easier to identify your case.
Sincerely,
The Foncia Team
The agent was approachable
The agent was approachable and proactive. I was kept informed over the marketing process of my flat.
25 July 2025
Reply from Foncia
Thank you for your kind feedback, at Foncia the customer satisfaction is our priority.
The communication was very fast
The communication was very fast. The rental negotiator was very friendly and helpful and showed us various options of rental properties that were within our interest.
10 July 2025
Reply from Foncia
Thank you very much for your positive feedback!
We’re delighted to hear that our rental negotiator provided you with fast communication and helpful service. Showing you a variety of options that matched your expectations is exactly the kind of experience we aim to deliver.
If you need any further assistance or have questions in the future, don’t hesitate to reach out — we’ll be happy to help!
The Foncia team
Reply from Foncia
Bonjour,
Nous vous remercions pour votre retour positif.
Nous sommes ravis que nos agents aient pu vous être utiles et vous satisfaire pleinement.
Cordialement,
L’équipe Foncia
Good Service and support for finding a…
Good Service and support for finding a house and insurance
20 June 2025
Reply from Foncia
Hello,
Thank you for your positive feedback!
We’re happy to hear that our service helped you find your new home and insurance easily.
Wishing you all the best in your new place!
Best regards,
The Foncia Team
J’attends encore le bail mais sinon la…
J’attends encore le bail mais sinon la validation du dossier a été très rapide.
20 June 2025
Reply from Foncia
Bonjour,
Merci pour votre retour positif.
Nous sommes heureux d’apprendre que la validation de votre dossier s’est déroulée rapidement. Nous veillerons à ce que tout vous parvienne dans les meilleurs délais.
Cordialement,
L’équipe Foncia
The MyFoncia site does NOT Google…
The MyFoncia site does NOT Google translate ???
It is USELESS to non French speaking people ???
I have highlighted this numerous times to no avail ??
It is Extremely Frustrating to receive information and emails directing you to the site when it is incomrehensible to non French speaking peolpe !!!
Why has it not been remedied ?????
19 June 2025
Reply from Foncia
Hello,
Thank you for your feedback regarding the MyFoncia website.
We understand that the lack of a multilingual option makes navigation difficult for non-French speakers.
We regret the inconvenience and have forwarded your concerns to the relevant teams so they can consider improvements.
Your experience is important to us, and we thank you for your patience while we work to improve accessibility.
Sincerely,
The Foncia Team
Un grand merci à madame SAADOUNI Ilhem…
Un grand merci à madame SAADOUNI Ilhem pour son dévouement et professionnalisme
9 June 2025
Reply from Foncia
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes ravis que Mme Saadouni Ilhem ait su répondre à vos attentes avec dévouement et professionnalisme.Votre satisfaction est notre priorité.
Cordialement,
L’équipe Foncia
Reply from Foncia
Bonjour,
Nous comprenons votre frustration et sommes navrés que votre expérience n’ait pas été à la hauteur de vos attentes. Nous restons à votre disposition pour recueillir plus d’informations afin de transmettre vos remarques à la direction de l’agence, qui pourra ainsi prendre les mesures nécessaires. Pour mieux vous aider, pourriez-vous nous faire parvenir vos informations via Trustpilot ? Cela nous permettra de mieux identifier votre dossier.
Cordialement,
L’équipe Foncia
The experience was good more especially…
The experience was good more especially the staffs they are very nice and active
7 May 2025
Reply from Foncia
Hello,
Thank you for your kind feedback! We're delighted to hear that you had a positive experience and that our team was helpful and responsive. We truly appreciate your trust.
Best regards,
The Foncia Team
Searching For Reputable Syndique
Primarily, the company has to be interested in the service it is supposed to be supplying.
We have been without a guardian for over a year since the retirement of our last one. We had a very short-term replacement, who complained bitterly that the Syndique was
doing nothing to put the guardian's room into proper repair and would not reimburse him for the money he laid out nor for his guardian's salary. We have been without, since his departure. The shredded curtain
hanging there and signs posted on the door makes it look like a dosshouse. It is shameful that a once-lovely building has come to this. The dog pound is in better repair.
11 May 2025
Unprompted review
Reply from Foncia
Dear Susan,
Thank you for sharing your feedback. We understand the importance of maintaining the building to a standard that reflects its value and your expectations and we are sincerely sorry to hear about the situation concerning the guardian's accommodation. Your concerns have been taken seriously and will be forwarded to the relevant teams for review. We are committed to restoring the quality of service and appearance of the property.
Thank you again for bringing this to our attention.
Kind regards,
The Foncia Team
Easy and simple navigation process
17 April 2025
Reply from Foncia
We're delighted to hear that you found the navigation process easy and simple. Providing a smooth and user-friendly experience is one of our top priorities. If you ever have any suggestions or need further assistance, we're always here to help. Looking forward to seeing you again soon!
I received a prompt and clear answer to…
I received a prompt and clear answer to my query, which resolved the issue to my satisfaction.
9 April 2025
Reply from Foncia
Hello,
Thank you for sharing your feedback! We're delighted to hear that you received a prompt and clear response to your query. We're always here to assist you and ensure your experience is as smooth as possible.
Best regards,
Foncia Team
General Communications from Foncia
All my early interactions with Foncia were by written communication. At that time we only visited France from Thursday evening through Sunday evening. During the week we were based in England. Correspondence was posted and often not received until two or three weeks later. Fortunately the development of the online portal, supported by email communication, now enables us to communicate in real time. Indeed as we now average three weeks of six in France the portal is even more important. I would add that the relationship between the President of our Building and Foncia is good and he is able to liaise on our behalf when we are in the UK.
2 April 2025
Reply from Foncia
Dear CALDWELL,
Thank you for sharing your feedback! We are delighted to hear that our online portal and email communication have made it easier for you to stay connected with us, especially considering your frequent travels. We are committed to providing efficient and timely communication, and we are glad to know that your relationship with the President of the Building and Foncia has been positive.
Kind regards,
Foncia Team
Reply from Foncia
Bonjour,
Merci pour votre message !
Votre satisfaction est essentielle pour nous, et nous sommes heureux d’avoir pu répondre à vos attentes.
Cordialement,
L’équipe Foncia
Great Service From All the Staff
It was Great Service from all the staff at Foncia Cavalair handling our Apartment Many thanks to you all Aidan Killoran & Cheryl Clark
2 April 2025
Reply from Foncia
Hello ,
Thank you so much for your kind feedback!
We’re truly happy to hear that you were pleased with the support from the Foncia Cavalaire team. Your satisfaction is our greatest reward, and we’re glad we could assist you with your apartment.
All the best, and thank you again for your trust!
Warm regards,
The Foncia Team
Un excellent service client!
Foncia nous a été d'une aide précieuse pour trouver l'appartement idéal pour moi et ma famille, et ce, de la visite à la signature du contrat. Un excellent service client.
Foncia was extremely helpful in finding the suitable apartment for me and my family and the process from arranging the viewing until signing the contract. Great customer service
25 March 2025
Reply from Foncia
Bonjour,
Merci beaucoup pour votre message !
Nous sommes ravis d’avoir pu vous accompagner dans votre recherche et que vous ayez trouvé un appartement idéal pour vous et votre famille. Votre satisfaction est notre priorité.
Thank you for your kind words. We’re glad we could support you throughout the entire process from the viewing to the contract and that you were happy with our service.
Cordialement, / Kind regards,
L’équipe Foncia
not good accounting
22 March 2025
Reply from Foncia
We have reviewed your feedback and regret that your experience did not meet your expectations. We’ve sent you an email to better understand your situation and to work toward a suitable solution. We remain at your disposal and look forward to hearing from you.
Reply from Foncia
Hello,
Thank you for your positive feedback! We're glad to hear that you found our AG clear and well-presented. Our goal is to provide a smooth and transparent experience for all our clients.
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