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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional product knowledge, helpfulness, and friendly demeanor, making every interaction pleasant. Many consumers highlight the excellent service, noting the efficiency and ease of their overall experience, whether buying or selling. People frequently mention the competitive pricing and the impressive range of products, including rare and unique items, as well as the quick and well-packaged delivery service. However, some customers also noted issues with communication regarding delivery times, with a few experiencing delays and a lack of updates. A small number of people were dissatisfied with the in-store staff, describing them as surly or disinterested and unhelpful with product information, contrasting sharply with the positive online experience.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the diverse and unique range... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and expertise. Reviewers... See more

Service

Consumers find service to be positive. Many reviewers praise the staff for being helpful, friendly, and... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the... See more

Price

Reviewers highlight positive aspects of price. Customers consistently find prices to be very competitive and... See more

Based on these reviews

Rated 5 out of 5 stars

Lewis and the guys at found sound are magicians experts in knowing the ins and outs about musical instruments,stage equipment and domestic home audio,i bought an extremely rare and hard to find supe... See more

Company replied

Rated 5 out of 5 stars

I'm a new customer, only my second modest purchase but I have browsed here for a few years and Found Sound have consistently had the best prices I've seen here in Australia. The patch cables I had del... See more

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Rated 5 out of 5 stars

I've sold guitars and pedals via foundsound and also bought guitar pedals (specifically walrus audio) from found sound. They've been amazing to work with from start to finish- every part of the team h... See more

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Rated 5 out of 5 stars

Truly wonderful experience with my purchase. The price for a new guitar was very competitive and fair. Retailer responded promptly to confirm sale and provide follow up communication - item was packed... See more

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Rated 5 out of 5 stars

The only site in Australia for all your Eurorack modules, cases and accessories. I purchase most of my Eurorack products from Found Sound and it has always been my number one site for the latest a... See more

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Rated 5 out of 5 stars

Callum and Lewis at Found Sound give outstanding customer service. Looked after me on price and organized a spilt delivery without any hassles. 5 stars just isn't enough some times.

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Rated 5 out of 5 stars

I've purchased a few items from Found Sound and fine their range and service to be excellent. They're happy to ship interstate at very reasonable prices which also helps. I love that they have really... See more

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Rated 5 out of 5 stars

Found Sound was the only company that responded to my search for a hard-shell bass case within my monetary restraints. I have always been a tad leery of international sales (i.e. tariff, shipping & th... See more

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Rated 5 out of 5 stars

Awesome gear, Awesome service. They always responded to correspondence in a timely manner and with the answer I needed. I have made many purchases, and they are my first choice when buying locally. Wi... See more

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Rated 5 out of 5 stars

This crew are unbelievable at their jobs! Always willing to answer my annoying questions, quick and polite, everything is 100% packed safe and shipped promptly. I will always be a customer! Thanks fam... See more

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Rated 5 out of 5 stars

I’ve purchased multiple pieces of high-end gear from Found Sound over the past few months. Every order has been handled professionally with clear communication, well-packed deliveries, and quick turna... See more

Company replied

Rated 5 out of 5 stars

Found Sound go the extra mile with service and support. They also stock a wider range than any other Australian instrument retailer. They are also great second hand traders. Always my first stop for g... See more

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Rated 5 out of 5 stars

Brilliant shop. Great for finding new of in my case a rare 2nd hand gem. I just brought an acoustic bass. Relied on the website photos (which were great) and a discussion over the phone. Everyone I sp... See more

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Rated 5 out of 5 stars

Found Sound!!, they guys Found me a hard to find Mellotron import @ wonderful price freighted to me quickly. I have known Lewis for many years now and his expert advice has has been essential in many... See more

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Rated 5 out of 5 stars

I've purchased a number of products from Found Sound and both customer service and diverse range of instruments are outstanding. Highly recommended and as far as I know the only vendor in Australia st... See more

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Rated 5 out of 5 stars

Found Sound is excellent - lovely staff and a great selection of new and second hand music gear. They always get back to enquiries right away and are super helpful.

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Rated 5 out of 5 stars

Great crew of folks down at Found Sound. Always happy to talk about your style of music making and keen to find what fits you. Even over digital channels - they're the same. Friendly, helpful and swi... See more

Company replied

Rated 5 out of 5 stars

Lewis and the team at Found Sound are extremely good at their job. Incredible encyclopaedic knowledge of all manner of instruments and production equipment. I can’t recommend them highly enough.

Company replied

Rated 5 out of 5 stars

Foundsound is awesome. Unmatched range of products and excellent service. Located in Melbourne but postage to Sydney had never been more than a few days.

Company replied

Rated 5 out of 5 stars

Always a great experience with Found Sound. They are my main source of Eurorack gear in Australia and are knowledgeable, well priced and deliver promptly.

Company replied

Rated 5 out of 5 stars

for eurorack or elektron gear, anything modular or synth or drum machine related, these guys are the best. email them questions they’ll help and set you up!

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Rated 5 out of 5 stars

Truly a fantastic international guitar buying experience with FoundSound. This was my first time dealing with a seller in Australia and everything was handled very smoothly, quick shipping. Lewis was... See more

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Rated 5 out of 5 stars

Lewis went above and beyond, offering detailed insight even though there was no sale involved. Pretty rare in these times!

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Rated 5 out of 5 stars

Only interacted online, but this shop goes out of their way to to satisfy your needs. Great fast friendly service!

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Rated 5 out of 5 stars

The team at Found Sound went out of their way to make sure the products I ordered made it in time. They were also very responsive, and helpful in responding to my many emails :)

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Rated 5 out of 5 stars

Awesome to deal with and fast prompt service. Item was posted within 2 hours which is amazing. Thanks found sound team, very happy 😊

Company replied

Rated 5 out of 5 stars

The team is great. Have ordered some items to Sydney and the team was really supportive when Startrack had issues. I think this would likely be a strong favourite / go-to store if I lived in Melbourne... See more

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Rated 5 out of 5 stars

Fantastic shop! They’ve always got cool and rare gear, and their customer service is top notch. Thanks!

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Rated 5 out of 5 stars

Great staff and great service. Melbourne's best shop for new and used musical instruments.

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Rated 5 out of 5 stars

I had a bunch of music gear to sell and they were just brilliant helping me getting a good price for my gear. Can't thank them enough for doing that.

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Rated 5 out of 5 stars

Don't buy your milk from the fishmonger buy your music gear from these guys. A+ experience.

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Rated 5 out of 5 stars

Huge thanks to the team at Found Sound! They were friendly, helpful, and genuinely cared that I was happy with my purchase. It’s rare to find this level of customer service nowadays. I am so glad I ch... See more

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Rated 5 out of 5 stars

Amazing service, communications, willingness to help and get you sorted. Highly recommend these guys. Oh! and an amazing selection of vintage and new instruments and accessories.

Company replied

Rated 5 out of 5 stars

Those guys are the bomb! Shipped very fast from down under to Europe without any hassle. Higly recommended!!

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Rated 5 out of 5 stars

I’ve had great experiences with found sound. I’m happy to recommend them.

Company replied

Rated 5 out of 5 stars

The crew there at found sound have gone above and beyond every single time i've dealt with them. Highly Recommend!

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Rated 5 out of 5 stars

Great customer service, fast response and shipped the same day.

Company replied

Rated 5 out of 5 stars

Excellent service and hassle free, even offering shipping to NZ.

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Rated 5 out of 5 stars

Great range of interesting and original items amongst the classics. Speedy communication and delivery and, most importantly, courteous.

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Rated 5 out of 5 stars

Incredibly quick shipping, smooth communication and packaged with care. T'was a wonderful experience. Thank you.

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Rated 5 out of 5 stars

Excellent service. I had a few questions that were answered promptly and accurately. My vintage Yamaha bass was delivered quickly and packed well. I would highly recommend them. 👌

Rated 5 out of 5 stars

Excellent experience, fast shipping, great communication. Great service. I would use them again!

Company replied


Company details

  1. Musical Instrument Store
  2. Musical Instrument Repair Shop

Written by the company

Found Sound Melbourne. Vintage second hand and new musical instruments, guitars, keyboards, Synths, Eurorack, drum machines, synthesisers, amps, effects pedals and more. We also have a high quality service department handling repair of guitars, and all forms of electronic equipment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Excellent experience

Excellent experience, fast shipping, great communication. Great service. I would use them again!

27 October 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thank you Richard! :D

Rated 5 out of 5 stars

Lewis and the guys at found sound are…

Lewis and the guys at found sound are magicians experts in knowing the ins and outs about musical instruments,stage equipment and domestic home audio,i bought an extremely rare and hard to find superb denon dpdj 151 mastering stand alone coaxial digital output
turntable,not able to find hardly anywhere.Lewis is the best in the business.if once you stumble on the guys at found sound,as molly meldrum used to say,do yourself a favor and check out
***FOUND SOUND*** ✋🥰🤚

1 January 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Awww thanks George! See you soon :)

Rated 5 out of 5 stars

Amazing service and communcations

Amazing service, communications, willingness to help and get you sorted. Highly recommend these guys. Oh! and an amazing selection of vintage and new instruments and accessories.

30 September 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Happy to help! :D

Rated 5 out of 5 stars

Great service from the crew at found…

Great service from the crew at found sound ...great second hand gear and always room to move on the price...lots of interesting gear ..new and second hand ..great showroom with lots of room to move ... cheers jojo

17 September 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks JoJo! :D

Rated 5 out of 5 stars

Found sound do a great job

I’ve had great experiences with found sound. I’m happy to recommend them.

15 September 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thank you Tom!

Rated 5 out of 5 stars

Found Sound: Getting it done effortlessly

As a chaotic musician who can hardly manage to assemble a coherent outfit in the morning I need a Co-Pilot who can take the stress out of my mess. When I made an online order and immediately wanted to swap and add items, Found Sound got in touch right away, sorted a new invoice and easy payment and got this chaos straightened out so I can focus on the music rather than messing about on admin.

8 September 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks Andrew!

Rated 5 out of 5 stars

Great customer service

Great customer service, fast response and shipped the same day.

1 September 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks heaps! 🔎🔈🥳

Rated 5 out of 5 stars

Found Sound is Awesome!

The team is great. Have ordered some items to Sydney and the team was really supportive when Startrack had issues. I think this would likely be a strong favourite / go-to store if I lived in Melbourne.

22 August 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks Josh! :)

Rated 5 out of 5 stars

Reliable and trustworthy gear suppliers

I’ve purchased multiple pieces of high-end gear from Found Sound over the past few months. Every order has been handled professionally with clear communication, well-packed deliveries, and quick turnaround—even when stock has had to be sourced directly from suppliers. Their product knowledge and service are outstanding. Highly recommended for anyone looking for reliable and trustworthy gear suppliers.

18 August 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thank you Maurice! :D

Rated 5 out of 5 stars

Best Service in the Biz

The crew there at found sound have gone above and beyond every single time i've dealt with them.
Highly Recommend!

13 August 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks Basem!

Rated 5 out of 5 stars

Found Sound #1

Lewis and the team at Found Sound are extremely good at their job. Incredible encyclopaedic knowledge of all manner of instruments and production equipment. I can’t recommend them highly enough.

13 August 2025
Unprompted review
Found Sound logo

Reply from Found Sound

thank you for your kind review! :D

Rated 5 out of 5 stars

Huge thanks to the team at Found Sound!

Huge thanks to the team at Found Sound! They were friendly, helpful, and genuinely cared that I was happy with my purchase. It’s rare to find this level of customer service nowadays. I am so glad I chose to buy from them. Thank you, Found Sound!

8 August 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thank you Jim! :D

Rated 5 out of 5 stars

Service above and beyond

Lewis went above and beyond, offering detailed insight even though there was no sale involved. Pretty rare in these times!

7 August 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Happy to help Kenny! Good luck :)

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