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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional product knowledge, helpfulness, and friendly demeanor, making every interaction pleasant. Many consumers highlight the excellent service, noting the efficiency and ease of their overall experience, whether buying or selling. People frequently mention the competitive pricing and the impressive range of products, including rare and unique items, as well as the quick and well-packaged delivery service. However, some customers also noted issues with communication regarding delivery times, with a few experiencing delays and a lack of updates. A small number of people were dissatisfied with the in-store staff, describing them as surly or disinterested and unhelpful with product information, contrasting sharply with the positive online experience.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the diverse and unique range... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and expertise. Reviewers... See more

Service

Consumers find service to be positive. Many reviewers praise the staff for being helpful, friendly, and... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the... See more

Price

Reviewers highlight positive aspects of price. Customers consistently find prices to be very competitive and... See more

Based on these reviews

Rated 5 out of 5 stars

Lewis and the guys at found sound are magicians experts in knowing the ins and outs about musical instruments,stage equipment and domestic home audio,i bought an extremely rare and hard to find supe... See more

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Rated 5 out of 5 stars

I'm a new customer, only my second modest purchase but I have browsed here for a few years and Found Sound have consistently had the best prices I've seen here in Australia. The patch cables I had del... See more

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Rated 5 out of 5 stars

I've sold guitars and pedals via foundsound and also bought guitar pedals (specifically walrus audio) from found sound. They've been amazing to work with from start to finish- every part of the team h... See more

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Rated 5 out of 5 stars

Truly wonderful experience with my purchase. The price for a new guitar was very competitive and fair. Retailer responded promptly to confirm sale and provide follow up communication - item was packed... See more

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Rated 5 out of 5 stars

The only site in Australia for all your Eurorack modules, cases and accessories. I purchase most of my Eurorack products from Found Sound and it has always been my number one site for the latest a... See more

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Rated 5 out of 5 stars

Callum and Lewis at Found Sound give outstanding customer service. Looked after me on price and organized a spilt delivery without any hassles. 5 stars just isn't enough some times.

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Rated 5 out of 5 stars

I've purchased a few items from Found Sound and fine their range and service to be excellent. They're happy to ship interstate at very reasonable prices which also helps. I love that they have really... See more

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Rated 5 out of 5 stars

Found Sound was the only company that responded to my search for a hard-shell bass case within my monetary restraints. I have always been a tad leery of international sales (i.e. tariff, shipping & th... See more

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Rated 5 out of 5 stars

Awesome gear, Awesome service. They always responded to correspondence in a timely manner and with the answer I needed. I have made many purchases, and they are my first choice when buying locally. Wi... See more

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Rated 5 out of 5 stars

This crew are unbelievable at their jobs! Always willing to answer my annoying questions, quick and polite, everything is 100% packed safe and shipped promptly. I will always be a customer! Thanks fam... See more

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Rated 5 out of 5 stars

I’ve purchased multiple pieces of high-end gear from Found Sound over the past few months. Every order has been handled professionally with clear communication, well-packed deliveries, and quick turna... See more

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Rated 5 out of 5 stars

Found Sound go the extra mile with service and support. They also stock a wider range than any other Australian instrument retailer. They are also great second hand traders. Always my first stop for g... See more

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Rated 5 out of 5 stars

Brilliant shop. Great for finding new of in my case a rare 2nd hand gem. I just brought an acoustic bass. Relied on the website photos (which were great) and a discussion over the phone. Everyone I sp... See more

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Rated 5 out of 5 stars

Found Sound!!, they guys Found me a hard to find Mellotron import @ wonderful price freighted to me quickly. I have known Lewis for many years now and his expert advice has has been essential in many... See more

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Rated 5 out of 5 stars

I've purchased a number of products from Found Sound and both customer service and diverse range of instruments are outstanding. Highly recommended and as far as I know the only vendor in Australia st... See more

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Rated 5 out of 5 stars

Found Sound is excellent - lovely staff and a great selection of new and second hand music gear. They always get back to enquiries right away and are super helpful.

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Rated 5 out of 5 stars

Great crew of folks down at Found Sound. Always happy to talk about your style of music making and keen to find what fits you. Even over digital channels - they're the same. Friendly, helpful and swi... See more

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Rated 5 out of 5 stars

Lewis and the team at Found Sound are extremely good at their job. Incredible encyclopaedic knowledge of all manner of instruments and production equipment. I can’t recommend them highly enough.

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Rated 5 out of 5 stars

Foundsound is awesome. Unmatched range of products and excellent service. Located in Melbourne but postage to Sydney had never been more than a few days.

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Rated 5 out of 5 stars

Always a great experience with Found Sound. They are my main source of Eurorack gear in Australia and are knowledgeable, well priced and deliver promptly.

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Rated 5 out of 5 stars

for eurorack or elektron gear, anything modular or synth or drum machine related, these guys are the best. email them questions they’ll help and set you up!

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Rated 5 out of 5 stars

Truly a fantastic international guitar buying experience with FoundSound. This was my first time dealing with a seller in Australia and everything was handled very smoothly, quick shipping. Lewis was... See more

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Rated 5 out of 5 stars

Lewis went above and beyond, offering detailed insight even though there was no sale involved. Pretty rare in these times!

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Rated 5 out of 5 stars

Only interacted online, but this shop goes out of their way to to satisfy your needs. Great fast friendly service!

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Rated 5 out of 5 stars

The team at Found Sound went out of their way to make sure the products I ordered made it in time. They were also very responsive, and helpful in responding to my many emails :)

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Rated 5 out of 5 stars

Awesome to deal with and fast prompt service. Item was posted within 2 hours which is amazing. Thanks found sound team, very happy 😊

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Rated 5 out of 5 stars

The team is great. Have ordered some items to Sydney and the team was really supportive when Startrack had issues. I think this would likely be a strong favourite / go-to store if I lived in Melbourne... See more

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Rated 5 out of 5 stars

Fantastic shop! They’ve always got cool and rare gear, and their customer service is top notch. Thanks!

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Rated 5 out of 5 stars

Great staff and great service. Melbourne's best shop for new and used musical instruments.

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Rated 5 out of 5 stars

I had a bunch of music gear to sell and they were just brilliant helping me getting a good price for my gear. Can't thank them enough for doing that.

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Rated 5 out of 5 stars

Don't buy your milk from the fishmonger buy your music gear from these guys. A+ experience.

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Rated 5 out of 5 stars

Huge thanks to the team at Found Sound! They were friendly, helpful, and genuinely cared that I was happy with my purchase. It’s rare to find this level of customer service nowadays. I am so glad I ch... See more

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Rated 5 out of 5 stars

Amazing service, communications, willingness to help and get you sorted. Highly recommend these guys. Oh! and an amazing selection of vintage and new instruments and accessories.

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Rated 5 out of 5 stars

Those guys are the bomb! Shipped very fast from down under to Europe without any hassle. Higly recommended!!

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Rated 5 out of 5 stars

I’ve had great experiences with found sound. I’m happy to recommend them.

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Rated 5 out of 5 stars

The crew there at found sound have gone above and beyond every single time i've dealt with them. Highly Recommend!

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Rated 5 out of 5 stars

Great customer service, fast response and shipped the same day.

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Rated 5 out of 5 stars

Excellent service and hassle free, even offering shipping to NZ.

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Rated 5 out of 5 stars

Great range of interesting and original items amongst the classics. Speedy communication and delivery and, most importantly, courteous.

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Rated 5 out of 5 stars

Incredibly quick shipping, smooth communication and packaged with care. T'was a wonderful experience. Thank you.

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Rated 5 out of 5 stars

Excellent service. I had a few questions that were answered promptly and accurately. My vintage Yamaha bass was delivered quickly and packed well. I would highly recommend them. 👌

Rated 5 out of 5 stars

Excellent experience, fast shipping, great communication. Great service. I would use them again!

Company replied


Company details

  1. Musical Instrument Store
  2. Musical Instrument Repair Shop

Written by the company

Found Sound Melbourne. Vintage second hand and new musical instruments, guitars, keyboards, Synths, Eurorack, drum machines, synthesisers, amps, effects pedals and more. We also have a high quality service department handling repair of guitars, and all forms of electronic equipment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

137 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

The beat shop for Eurorack

The best shop for Eurorack. Huge range. Love the shop, I'm impressed that Found Sound also sell pre loved gear too and I think that really contributes a lot to our Eurorack music making culture here in Australia.
Found Sound, imho, is the best shop in Australia for Eurorack and synths.
Great website, easy to browse and shop.
Quick to reply to enquires.
Reliable and quick delivery.

It’s a rare gem to find a retailer offering both new and pre loved gear!
Give them a go, I’m sure you will be satisfied shopping there.

19 March 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks Yan! 🔎🔈🥳⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Bought a guitar from Found Sound

Bought a guitar from Found Sound. It was shipped to me in USA faster than I’ve gotten some things shipped locally, and in perfect condition. Great communication, easy check out, careful shipping. Couldn’t ask for a better experience than the one I had buying here.

5 February 2025
Unprompted review
Found Sound logo

Reply from Found Sound

🔎🔈🥳⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

I was looking all over the net for A guitar

I was looking all over the net for a guitar. I came across Found Sound who had one . After great communication from staff they answered all my questions with a price for my requirements. I decided to buy the guitar they had they added a case for me . And sent it to New Zealand . Great service . I'm.waiting for it to arrive ..

3 March 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks Bernard! 🔎🔈🥳

Rated 5 out of 5 stars

Amazing service

Amazing service! Super fast shipping to Germany (actually faster than from Germany itself in my case!). Found an amazing module, which I couldn’t get nowhere else. Found Sound all the way!

25 February 2025
Unprompted review
Found Sound logo

Reply from Found Sound

🔎🔈🥳⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

The Best Music Store in Australia

Foundsound is hands down the best music store in Australia! They offer an incredible selection of gear at competitive prices, and their range of musical instruments is both extensive and unique. The customer service is exceptional—knowledgeable, friendly, and always ready to help. I highly recommend Foundsound to any musician or gear enthusiast!

20 February 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Wow, thanks Ken! We really appreciate your business! :D 🔎🔈🥳

Rated 5 out of 5 stars

Found Sound Is A Fantastic Music Shop!

Found Sound is a fantastic music shop! I have bought various new and used items from them over the years and they have always been excellent to deal with - great service, great product range and knowledge, fast replies and shipping, and always willing to help you find what you need. I can't recommend them highly enough.

3 February 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks for the kind review Eric! :)
🔎🔈🥳⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Great guys, great customer service

Great guys, great prices and great customer service. I have been a happy customer of Found Sound for over a decade. I have received great customer service when I have sold my goods on consignment, and when I have purchased used equipment and guitars. I have always been treated with kindness and consideration. I have been given gig bags for the guitars I bought to make it easier for me to get them home by public transport. I have been supplied Allen keys so that I can carry out my own adjustments and set up the guitars to my liking.
Lewis and his staff at Found Sound are very knowledgeable and helpful and go that bit extra in providing good customer service. Most recently I have been impressed with the excellent after sales customer support I have been given. I bought a used electric guitar and took it home without trying it through an amplifier at the store, unfortunately I found that there was a fault with the switching. I mentioned this in an email to Found Sound. I immediately received a reply from Gab advising me to bring in the guitar to have it repaired by John the in-house luthier. I also received after hours emails from Thommy and Lewis. It was very kind of them. I left my guitar with Found Sound at 2 pm on January 30 and received an email from Lewis at 6.19 pm advising me that my guitar had been repaired and was ready for collection. I picked it up the next day and was delighted that it had been so promptly and expertly repaired. Many thanks to Lewis and his staff at Found Sound. Vlad Szkolar

30 January 2025
Unprompted review
Found Sound logo

Reply from Found Sound

thank you Vlad! See you soon :)

Rated 5 out of 5 stars

Incredible Store

Absolutely amazing place. Staff are really friendly and knowledgable. Incredible range of stuff!

Have been shopping here for almost 10 years, and have never had any issues with items I've purchased or getting assistance when required.

I love being able to support a small business like Found Sound. There aren't many places left that offer the kind of experience they do.

Congrats on 10 years!

13 December 2024
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks Shareef, really appreciate your business over the last decade! I'll be in touch as soon as the Geiger Counter arrives! 🔎🔈🥳⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

I ordered a guitar from the USA and it…

I ordered a guitar from the USA and it arrived like lightning! As described, well packed, great communication. It was perfect! Thank you all very much!

3 January 2025
Unprompted review
Found Sound logo

Reply from Found Sound

Thank you for your kind words Jeff, congrats on owning such a cool black Ovation Breadwinner! 🔎🔈🥳

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Got a limited edition MiJ Strat XII on back order. The guys were friendly, helpful and quick to respond. Absolutely no hassles at all and definitely recommend.

3 January 2025
Unprompted review
Found Sound logo

Reply from Found Sound

🔎🔈🥳⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Eastwood OM-150

Foundsound imported a new Eastwood OM-150 for me. They handled the ordering, import, customs, etc and finally shipping to me. The whole process took a long time due to stock shortages and other issues at Eastwood but Lewis and the team stuck with it and here I am with my excellent new guitar!
I highly recommend FoundSound to look after you!

3 December 2024
Unprompted review
Found Sound logo

Reply from Found Sound

Thank you David! 🔎🔈🥳

Rated 5 out of 5 stars

Deizel VH4-2

Great communication and friendly, helpful service.
Amazing distortion pedal and price including original packing. Accurate ad description, power supply included, even though I was fully expecting to buy a new one. Will defiantly buy again, highly recommend this seller.

31 October 2024
Unprompted review
Found Sound logo

Reply from Found Sound

Thank you Sax! 🎷🔎🔈🥳

Rated 5 out of 5 stars

sounds found down under

recently purchased eurorack modules from Found Sound website, to be sent to Malaysia. No problems whatsoever. Took about 6 days to arrive, which is standard. and i am a happy customer. Thank u Lewis

13 August 2024
Unprompted review
Found Sound logo

Reply from Found Sound

Glad we found your sound Azli! Have fun wiggling :)

Rated 5 out of 5 stars

Always had great service from these…

Always had great service from these guys.
You can tell they love all of this stuff and it shows.

29 July 2024
Unprompted review
Found Sound logo

Reply from Found Sound

Thank you Ian! We'll have that Conductive labs order to you as soon as possible :)
🔎🔈🥳

Rated 5 out of 5 stars

Great service

Found Sound sold an item for me recently and were very easy and professional to deal with. I'd use them again and would definitely recommend them.

23 July 2024
Unprompted review
Found Sound logo

Reply from Found Sound

Thank you Frosty! :D

Rated 5 out of 5 stars

A very Professional and efficient Team

A very Professional and efficient Team. I highly recommend these guys to anyone wanting a smoothly run service.,friendly too. This would be the 1st place I would look for music gear. Cheers, Tone.

5 July 2024
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks Tone! Enjoy your new Tele :)

Rated 5 out of 5 stars

Mastermind pbc-10

I bought a Mastermind pbc-10 from Italy. Excellent product and excellent communication with Lewis.

25 May 2024
Unprompted review
Found Sound logo

Reply from Found Sound

:D Thank you Daniele! 🔎🔈🥳

Rated 5 out of 5 stars

Excellent customer service & website

Excellent customer service. Prompt processing of orders, responsive and always willing to engage. Never thought I'd be taking the Eurorack Modular plunge, but the Morphagene finally won me over. So glad I had a very pleasant experience at Found Sound in purchasing my first module......and I will no doubt be purchasing more. Aside from the customer service, I have to also say the website is one of the main reasons I had such a positive experience. It is technically informative, succinct & very easy to navigate, which is a huge relief.

31 May 2024
Unprompted review
Found Sound logo

Reply from Found Sound

Thanks for the great feedback Vav! See you soon #🔎🔈 🥳

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