Update 23-02-26 ------ OK my mistake. What happened was that electricity meter in my landlords apartment in the basement had broken and couldn't send values. So the issue was settled when the met... See more
Company replied
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Un professional treatment of their customers. Long waiting times to get in touch with support, and watch out for being tricked in to a expensive agreement that runs for a year. Their technical plat... See more
Company replied
Thank you for the extension period for the faktura 🙂. It is a nice service, specially in this December because the energy prices are really higher.
Company replied
As a foreigner, I had no clue how electricity contracts work in Sweden. I found an offer at göta energi that suited me, but i had questions that needed answers before i would agree to sign a contrac... See more
Company replied
Company details
- Energy Supplier
- also in
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Written by the company
Fortums vision är att vara föregångare inom ren energi och förbättra livet idag och för framtiden.
Contact info
Rättarvägen 3, 169 68, Solna, Sweden
- 020-46 00 00
- kundservice@fortum.com
- fortum.com/se
2.9
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fortum Sverige
Hello Kee,
very kind of you to write this review, we appreciate it a lot.
Thank you!
Kind regards,
Hanna
Fortum Customer Service
Really dishonest company
Really dishonest company. I was trapped by their sales people. To be honest I don’t speak Swedish. So they tricked me and said this was the best deal ever. Then they asked me to sign. But then I asked specifically is this a contract that I’m signing? They said no this is just a price check against my current provider and it’s not a contract, someone will call me in 7 days and see if I want to go ahead. Then they asked me to sign with BankID and I asked again is this a contract I’m signing. They said no the bankid is just for GDPR purposes. Completely lied about everything. Do not trust them on anything and just run the other way.
21 February 2020
Unprompted review
Reply from Fortum Sverige
Hi Ray!
I'm so sorry to hear this! This is NOT an okay behavior and I would like to take this further with our sales-department. I send you a message and I'd appreciate if you could reply and tell me more about when and where this happened.
We take this very seriously and I will, as I said, take this further. Thank you so much for telling us about this!
Kind regards,
Emma
Customer Service
Hi,
Just sign an El contract, the service provided by Helena Hedlund was really very good.
The answers to all questions were clear
Look forward to see the upcoming experience when El service starts.
Milton
20 November 2019
Unprompted review
Reply from Fortum Sverige
Hi Milena!
Thank you so much for your comment and your kind words!
I hope you'll stay happy with us as your electricity supplier. If you have any further questions, you're more than welcome to contact us again.
Have a great day,
Emma
Really good customer service
Really good customer service. Electric bills are cheaper, "save some money". Now we pay summer electricity so even cheaper. I would warmly recommend them.
20 May 2019
Unprompted review
Reply from Fortum Sverige
Hello Peter!
Thank you for taking your time to give us a rating. Our goal is to offer one of the cheapest and most simple solutions to our customers and we are happy to see that you are satisfied with our service. Your contract Vintertrygg is one of our safest and cheapest options and we hope it will continue to help you save money on your electricity bill.
Never hesitate to give us a call if you have any questions!
Have a great day!
Göta Energi
020-23 15 00
Reply from Fortum Sverige
Hello Aleksandra!
Thank you for taking the time to give us a rating. We are glad to hear that you were satisfied with the service you received.
Please do not hesitate to contact us again if you need any further help.
Have a nice day
Göta Energi AB
More expensive than my ex company.
28 March 2019
Unprompted review
Reply from Fortum Sverige
Hello!
Thank you for giving us a rating. If you have a variable price you have probably seen an increase in your electricity price during the winter. All customers who have El till Inköpspris (our variable rate agreement) also has the right to change to a fixed price whenever they see fit. Please don´t hesitate to contact our customer service at 020-23 15 00 if you would like to make any changes to your contract. We look forward to helping you!
Regards
Göta Energi AB
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