Fortum Sverige Reviews 

Do not become their customers.
They cheet people.
Last week I met a Göta energy representative at media market. After talking with him,I agreed to become a customer. SO they offered me 500 SEK bonus to buy from media market and told me if I used it, but couldnot become a customer I should pay it back. However, for some problems I could not be their customer. Now, without using that code to buy from media market, I received an invoice that forced me to payback 500 SEK.
I called and ask to inactive the code or I won't use it. However they said use it or not, you should pay the invoice.
Feel that I have been cheated and forced to buy 500 SEK from media market.
Is it a nasty business by media market and GÖTA ENERGY???

Terrible service, avoid them

It's already middle of September and i still didn't receive invoice for june-august.
And as i can see in app in June i used 12kwh while average consumption is 150kwh

Trying to change my contract into a timmscontract. emailed fortum 5 weeks ago, never got an answer. and before that, I had several times email contact about other things, answering time would be between 4 - 6 weeks. I had solar panels installed through Fortum, they produce 20% ! less than mentioned in the quote, I am trying to find out why and what to do about it, they simply ignore my emails. Taking this up now with a legal expert. Fortum?? Don't go there.

And guess what, a day after publication of my review I was contacted by Lovisa from client support with the question how she could help. I immediately responded, thinking I might finally get what I wanted. But guess what, a week has passed and I have never heard from Lovisa again. Can I please go lower than 1 star?

As a foreigner, I had no clue how electricity contracts work in Sweden. I found an offer at göta energi that suited me, but i had questions that needed answers before i would agree to sign a contract. After calling and being redirected to about 8 people in 2 days and fighting the damn calling system for 6 hours, without success, i quit the fight. I used the chat system on the website for customer service instead. There, Marika answered me. She helped me with every question I had very efficiently. Her competence is way above this company's standard. So, ask for her on the chat, she will surely help. I am guessing that they redirected me in the phone call system so often because they get some kind of commission on the amount of contracts they sign, so they have no interest in actually helping. So please, fix the damn payroll system for the phone call customer service, and maybe prospective customers will be more positive towards signing with you!

PS. If it were only for Marika, I would have given her 6/5 stars! Also, all the comments for the weird add ons, its true. they have many options. but if youre careful enough, you can easily avoid them. its like buying a plane ticket at a lowcost airline. gotta use 4 eyes to navigate it, but it surely works

My sambo signed with this company and has recently been sick and come in arrears with payment because of the high prices. She ended up in hospital and unpaid bill at inkasso so they shut off electricity. They said if I pay the inkasso they would return el. I paid but then they would not return el to me and my children who just started summer variation and all food in the freezer left to spoil. Not a humane company.

Hard to understand what you pay for. You get a sence of feeling being robbed.

Tricking elderly to have long contracts that they do not really wanted or agreed to at all.
This shady company should be avoided.

Truly good customer service with fast replies and they really listen to your problems. Very satisfied customer!

Extremely shady business - stay away from Göta Energi. They add random extremely expensive add-ons into contracts without asking the customer, change notice periods without telling etc. Its blatantly clear this is the core of their business by reading reviews here and also noting how their customer service reps behave - they are clearly very accustomed to people not being happy with them as customer service seems to be well trained to handle angry and disappointed customers and refer to obscure "welcome letters" (that never were sent) and obscure terms and conditions. Stay away!

They snuck ID projection into my subscription.
Then when I called then and told them to cancel everything, the only cancel my electric.
So I payed 150sek a month for 6 extra months, because they made a mistake.
Then, when I mailed them, and told them about it, they did not even pay me back, and I still had to pay for the next month.

Be careful. they just charged you for services you never use. Check your invoices very carefully with this company.

Incredibly rude and aggressive sales persons. They only try to cheat you into signing an incredible disadvantageous contract. Stay away!!!

How can i stop the contract that i had signed in 40 minutes ago. I told the person that i talk to that i will think about it but he told me to just sen ok. I don’t want to change my el bolaget!

Gustaf was pleasant, heplful and knowledgeable, helped with all the questions I had.

I took their Eurobonus offer in the airport as they have quite good salesman there. They tell you that the offer is for your advantage but actually you will be charged higher extra fees as compared to other electricity companies. They told me they will manage the move of my electricity. For some reason I do not understand, they selected to start my contract with them on the last day of the month (since they insist that they will be the one to cancel from my previous company) and charged me admin fees for that one single day of that month. So all the free first month fees they gave me is just nothing since it was charged for this one single day! The salesman also told me that this free extra offer will not be renewed automatically. But no, I have to call to cancel it, which I almost did not notice. When I asked to cancel my contract they insited that there is a 12-month binding contract, which was never discussed by the salesman nor clearly stipulated in the contract. It was on a linkable tiny print in the contract that they gave you. So I complained to Energimaknasbyran, which told me that the 12-month bind is not valid since it was not clearly stated in my contract. Worst it took them 6 weeks to answer my complaint and finally admit that they are wrong! But they are quite fast replying to you when signing for your contract. I finally got rid of them when I told them I will file a complain to the National Board for Consumer Disputes if they don't. Don't sign with this company as they are very deceiving with their offers.

Can only comment of my experience as being called up by a very persistent salesperson calling with outright lies.

Truly the best contact every. I could recommend it to everyone!!

They trick people into 12 or 24 month kontakt with out informing the customer. Everything sound good but never ends up as such.