Morgan & Morgan Reviews 

181
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the service, citing poor communication and a general lack of contact from the firm. Customers frequently reported that their cases were dropped or rejected, often without clear explanation, especially if the case was perceived as difficult or not financially significant. Reviewers also found the customer service and staff to be unprofessional, rude, or unhelpful, with some feeling ignored or treated impersonally. Conversely, some people were satisfied with their experience, reporting that certain staff members were respectful, kind, and went above and beyond to ensure their needs were met.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers expressing dissatisfaction with the... See more

Claim

Reviewers highlight negative aspects of claim, with many expressing disappointment over the lack of... See more

Service

Consumers find service to be negative, with many expressing disappointment and regret over their choice of... See more

Customer service

People report negative experiences with customer service, often citing poor communication and a lack of... See more

Customer communications

Users describe negative interactions with contact, with many reviewers reporting a significant lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very misleading (HEARTFELT) radio advertisement had me going. Totally disappointed with their lack of effort to seek compensation for an accident which has led to devastating effects. They are... See more

Company replied

Rated 1 out of 5 stars

This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes c... See more

Company replied

Rated 1 out of 5 stars

Beware of the Morgan and Morgan law firm and its adverts. Not all that glitters is gold. I'm talking as a customer who has gotten burned by their terrible performance. I was injured in a 2024 accident... See more

Company replied

Rated 1 out of 5 stars

Seven months after agreeing to pursue my case, the Louisville office kicked me to the curb. No one answered their phones, making it impossible to talk to the attorney. They are cherry pickers.... See more

Company replied


Company details

  1. Law Firm

Written by the company

Morgan & Morgan has recovered over $5 billion for our clients in 30 years. More than 500 lawyers in 50 cities. Get your free consultation today.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

181 reviews

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No recent history of asking for reviews

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Replied to 96% of negative reviews

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1.4

All reviews

(181)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude and unhelpful

I asked for a consultation with Morgan and Morgan about a police brutality and civil rights violation suit I wish to pursue. The female who called me back was rude to the point of being abusive as she read out my request. She could not accurately pronounce half of the words and was obviously quite uneducated. She interrupted me when I tried to add details, screamed at me as she continued to read my request, and then asked if I had given MM all of the information. I said no, she said I had no business suing anyone, told me I had not been assaulted, then flatly refused to set an appointment with me. I later learned that MM is handling the workmans comp for law enforcement in my town! I am so glad they turned me down, but I suspect they have mentioned my case to the prospective defendants, their clients. Do NOT attempt to hire this firm if you have been brutalized by bad cops,they don't want you dipping into their money pot!

25 January 2024
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Hello Sherri, I want to start by thanking you for taking the time to provide your feedback. I am sorry to hear that you were not completely satisfied with your consultation with us. It concerns me to hear about this experience you have had and we will be further investigating this to ensure this is handled accordingly. We understand how important each case is and take great care in considering all potential avenues of representation before making any decisions. We strive to ensure potential clients understand the reasons we are not able to take on a case. If you feel you didn’t receive sufficient attention to your claim, please reach out to us at (888) 670-2630 and we will do our best to further assist you. – Melissa

Rated 1 out of 5 stars

DO NOT USE THESE PEOPLE!

Wish I had read their reviews before going to them after my hit and run. They never acted quickly to retrieve data on the accident leading to the claim being placed against my insurance company. Now, I am in danger of being dropped by my insurance due to the size of the claim!
Once they sign you up, you have to chase behind them for follow up or to even speak to the lawyer for your case.
When I did reach the lawyer, she was rude and refused to listen to me-the client, or address my specific concerns.
They follow a script to ensure that they get the most off of your misfortune and do NOT adjust their strategy to cater to the specific circumstances of a case.
I would never recommend this firm to anyone! They are NOT FOR THE PEOPLE.

12 January 2024
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Hello, we are so sorry to hear this as we hold our client’s experience to the highest regard. While we cannot discuss the specifics of your case in this open forum, we are truly sorry you have not received a satisfactory experience with our firm. If you could kindly email us the details of your matter at cx@forthepeople.com, it would be my pleasure to personally review the case and do everything in my power to provide a resolution that meets your needs. Please include a phone number we can use to locate your case. We would appreciate and value the opportunity to help address any concerns you're experiencing. -Melissa cx@forthepeople.com / 888-670-2630.

Rated 1 out of 5 stars

Very disappointing

Very disappointing. (BTW, check recent reviews! Many recent complaints with excuses of miscommunication. That's a whole lot of miscommunication!!! Sounds like M&M is a complete circus and is as helpful as a box of rocks.)

I called Morgan and Morgan law firm after I slipped and fell in the handicap bathroom in my hotel room because there are no grab bars. I was drawn to M&M because I am disabled with multiple conditions and have limited mobility. I thought with all the advertising using his disabled brother that Morgan and Morgan would be the place to understand my disabilities and have resources that cater to those with disabilities. Apparently not.

In reality, my experience was anything but pleasant.

From the first call, I repeatedly told their intake everything about all of my health conditions and limitations. I was assured by multiple people from Morgan and Morgan that my special needs, including home visits since I am homebound, would be no problem. And if not home visits, then definitely specialty transportation for my oversize wheelchair and a Doctor equipped to treat me while working with my disabilities.

Apparently, I was lied to just so I would sign.

M&M sent me to a Dr office(no transportation, had to figure it out myself) who ended up refusing to fully treat me due to my conditions. Dr said he didn't want me to break the Dr office equipment. That Dr wouldn't even order more x-rays because “it wouldn't show anything anyway though all the fat” as it's “been too long already”. The Dr didn't want to order the x-rays from the hospital as they are “low-grade and never show much” anyway.

Again and again, I begged and begged M&M though every communication channel to resolve this. Morgan and Morgan bounced me around to multiple attorneys within their firm for months.

Finally, many months later Morgan and Morgan determined I had insufficient injury and wanted to file for dismissal of my case.
That's it. Nothing else.
So, my suffering increased and there's nothing to be done about it. No other attorney will touch it now. I was humiliated when refused care due to my conditions.

Apologies abound. Whoopee, I mean as long as they apologized, right?

Now I get to deal with the ambulance and hospital bills, etc.

All they had to do was say up front that they didn't have the resources I needed. They didn't have to string me along.

PSA: Apparently, per M&M, Florida does not require grab bars in hotel bathrooms.

15 November 2023
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Hello Heather, thank you for taking the time to share your feedback with us. I'm sorry to hear that you did not feel that our firm was able to convey what we stand for. Our goal is always to ensure that our clients understand the reasons why we are not able to take on their case, and if you feel that was not the case in your situation, I would be more than happy to discuss it further with you. Your feedback is important to us, and we want to ensure that you have the best possible experience when working with our firm. Please don't hesitate to reach out to us so that we can help resolve any issues or concerns you may have at cx@forthepeople.com. Best, Melissa

Rated 1 out of 5 stars

Do not engage their services unless to want to be thrown to the wolfs.

I enquired about a potential lawsuit for AFFF Foam class action. They would not give me any information. I was inquiring about what the process involved. They would not divulge ANY information on the process until my son's widow would have to sign a contract. I informed them that my daughter-in-law wasn't ready to engage with a law firm. Then they wanted to get all her contact information. I would not give it to them and here it is one day later and they have called me twice today, Sunday, still trying to get her information. They are unprofessional and are out to get you to sign off on their contract. I told them that I did not want them to call me or go behind my back and try to call my daughter-in-law directly!!!

10 January 2024
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Hello Thomas, thank you for taking your time to write this review. It’s unfortunate to hear that you were not satisfied with your consultation. I have asked our team to no longer reach out to you about this case. If you would like to discuss this further or if you receive any communication from our firm that is unwanted feel free to reach out to our team here: cx@forthepoeple.com - Melissa

Rated 1 out of 5 stars

Morgan and Morgan, just a lot of hot air!

I have seen all the advertisements and promises made by John Morgan. I contacted Morgan and Morgan in October over a Premises Injury Liability case as it occurred in Louisiana and I live in Florida. they referred me to one of their "partner" attorneys who called after a few days and said that they declined to take the case and would contact Morgan and Morgan and I would be referred to another lawyer. That was the last I heard from any of them, I sought another attorney to get a real response.

23 October 2023
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Hello David, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. Our goal is to provide exceptional service to every client, and it appears we fell short in your case. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can make things right. Please don't hesitate to reach out to us via email or phone. Thank you. -Ashley cx@forthepeople.com (888)670-2630

Rated 1 out of 5 stars

BOMBAST, BLUSTER, AND BULL VIA MORGAN AND MORGAN…

When you see all those endless Morgan and Morgan TV commercials, bear in mind that they exaggerate likely settlements for accident cases, in order to snag clients by inflating the values of their claims. Speaking as an abused former client of Morgan and Morgan as well as a retired law professor, I CAN ASSURE YOU THAT ANY LAW FIRM BOASTING OF BILLIONS OF SETTLEMENT DOLLARS IS ENGAGING IN MISLEADING & UNPROFESSIONAL CONDUCT! BEWARE MORGAN AND MORGAN, WITH THEIR INFLATED BOMBAST, BLUSTER, AND PURE BULL!

15 February 2023
Unprompted review
Rated 1 out of 5 stars

Worst attorneys I have ever hired

Worst attorneys I have ever worked with. My case manager never answer your phone the average color even 1020 times within the day. Try to get in touch with her to add stuff to my case but she wouldn’t even be sure to leave a message or email me and then five months after they dropped me and I can’t even get my file from them to switch to another attorney never use them.I am trying to go to demand your limits they give you a call once a week to let you know what they’ve been doing on your case and a friend of mine got $200,000 from a little neck injury that they got him.Even the escalating team does not answer

17 August 2023
Unprompted review
Rated 1 out of 5 stars

Not For the People

Due to unfortunate circumstances, I've had three encounters with this firm on three separate cases (workers comp, auto accident, personal injury). The 3rd is the only one where I've been treated with some form of respect.

My worker's comp attorney was worthless and treated me with zero respect and nothing but contempt.

He did not respond to emails or calls and made me feel like a nuisance anytime I asked for a simple update. He did not even attempt to guide me through the process or ensure I was cared for. Going with M&M was a HUGE mistake here.

Auto accident: My personal injury attorney initiated the case and then said he'd be the attorney of record once it got set up. This was a lie. In fact, we never got to talk to an attorney at all, and my attorney stopped responding to questions regarding this case.

An at-fault driver nearly killed my wife and daughter. Morgan & Morgan took the case, put us through the wringer, and then dropped the case right in the middle of it, forcing us to untangle a giant spider's web. Zero courtesy or respect given. They didn't care. They didn't respond to phone calls. They only sent letters. I don't know how they sleep at night.

Opportunists. Rude people. Spammy call centers. Avoid at all costs.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Job Well Done

Job Well Done
I would like to take the opportunity to express my gratitude for the very professional legal team with Morgan and Morgan (Erin Hayden, Esq. and Ashley DeCosta, Litigation Paralegal). They are really a five-stat team or as said in the military “Bravo Zulu” (meaning well done)

As a 44 years government employee (24 active-duty soldier and 20 civil service), I have a great deal of respect for organizations/individuals who practice their craft with a high degree of truthfulness and open to provide wise counselor to their client. Erin and Ashley were keen on keep me abreast of my case. I would also like to give them kudos because during my case; I had surgery for throat cancer and loss my 33 years old Son, but they endure with patience as I took several breaks to deal with life challenges.

Derrick L. Brandon, FL

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful

My experience was great because they came right on time and they have questions for me they listen to my answers and I believe that it will be worked out through Morgan & Morgan

18 July 2023
Unprompted review
Rated 1 out of 5 stars

They took my case on a slip and fall 2…

They took my case on a slip and fall 2 years ago. Got a phone call today telling me that I either take a settlement that I didn't even know there was one or they're going to drop me bc they lost all evidence I sent them. Now on the settlement I'm going to get nothing bc they came up with $13000 over charges saying I owe. I got my bill it was less then a $2000. He literally called to tell me they lost my evidence and they couldn't win bc of this. Then proceeded to call me a liar bc I proceeded to tell him that I was advised not to take further treatment and they needed no more evidence. He literally called me a liar. These people are nothing but crooks. I really hope this helps someone before it's too late. Now I'm stuck with owing thousands and no case bc they took 2 years to do anything. They're only out for themselves. I will not sign off on a settlement just for them to take everything.

30 June 2023
Unprompted review
Rated 2 out of 5 stars

In all reality I would give less Stars…

In all reality I would give less Stars if possible because they claim to be for the people in all reality they're not for the people they're for the paycheck because I have tried to contact them no shall I say I have consulted with them under two different situations and both they can't help with one being a very serious case that I have already retained another attorney for .Morgan & Morgan refuses to take the case unless they know they're going to win a lot of money so to say Morgan and Morgan for the people is definitely not true Morgan & Morgan is for Morgan & Morgan

14 February 2023
Unprompted review
Rated 1 out of 5 stars

FIND ANOTHER ATTORNEY

I contacted them in the middle of August, 2022.
I was told someone would get back with me in a couple days. No one did so a week later, I called and was told my case was "under review". This happened every time I called. The beginning of September I was told my case was being reviewed by "several attorneys". Around the middle of September, I was told my case had been "referred out" but they would not tell me to whom.. Each week I called I got the same response. Finally on October 2, a young man told me I had no case with M&M and if no one called me back after all this time to find another attorney. Needless to say, I was shocked at the utter unethical and negligence from a firm that brags about being, not only the largest, but "forthepeople".

I lost precious time waiting to hear from them just to find out they tossed my case without even notifying me. A little common courtesy goes a long way. My advice is to avoid them at all costs.

22 August 2022
Unprompted review

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