Morgan & Morgan Reviews 

179
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were let down by their experience overall. Many people reported a significant lack of communication, often struggling to get updates or have their calls and messages returned. Reviewers frequently mentioned that their cases were dropped or not pursued if they were perceived as too difficult or not financially substantial enough. This led to overall disappointment with the firm's service and the handling of their claims. However, some customers also noted issues with the demeanor of staff, describing case managers and lawyers as rude, arrogant, or intimidating.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with some reporting positive interactions, such as being... See more

Claim

Reviewers highlight negative aspects of claim handling, with many expressing disappointment over perceived... See more

Service

Users describe negative interactions with service, with many reviewers expressing disappointment and regret... See more

Customer service

People report negative experiences with customer service, often citing poor communication and a lack of... See more

Customer communications

Clients share negative opinions on contact, with many reviewers expressing significant dissatisfaction with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very misleading (HEARTFELT) radio advertisement had me going. Totally disappointed with their lack of effort to seek compensation for an accident which has led to devastating effects. They are... See more

Company replied

Rated 1 out of 5 stars

This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes c... See more

Company replied

Rated 1 out of 5 stars

Beware of the Morgan and Morgan law firm and its adverts. Not all that glitters is gold. I'm talking as a customer who has gotten burned by their terrible performance. I was injured in a 2024 accident... See more

Company replied

Rated 1 out of 5 stars

Seven months after agreeing to pursue my case, the Louisville office kicked me to the curb. No one answered their phones, making it impossible to talk to the attorney. They are cherry pickers.... See more

Company replied


Company details

  1. Law Firm

Written by the company

Morgan & Morgan has recovered over $5 billion for our clients in 30 years. More than 500 lawyers in 50 cities. Get your free consultation today.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

179 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

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1.4

All reviews

(179)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My experience with him was horrible

My experience with him was horrible. They promised they’d called they didn’t. I left a message left a message after message finally got through after I signed a contract with them and they said they really couldn’t do anything so why did we go through that? It’s been three weeks.

24 February 2026
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Barbara, thank you for sharing your experience. We’re sorry to hear you felt frustrated during the process. After reviewing the information, our team determined we’re unable to move forward with your case, but we understand how disappointing that can be. We appreciate you bringing your concerns to our attention and wish you the best moving forward. Client Experience Department - cexperience@forthepeople.com

Rated 1 out of 5 stars

Tell me i was assaulted in the hospital…

Tell me i was assaulted in the hospital and you don't care to help because you're afraid of a hospital that allows me to be hit in face by someone on video that doesn't call the police or doesn't anyone care Broward county Florida

15 October 2025
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Hi Jennifer. Thank you for sharing your concerns. We’re very sorry to hear about what you experienced. While our firm is not able to take on every type of case, we understand how upsetting this situation must be. We appreciate you bringing this to our attention and wish you the best moving forward. Client Experience Department - cx@forthepeople.com

Rated 5 out of 5 stars

Morgan & Morgan Got Me Approved for My…

Morgan & Morgan Got Me Approved for My Disability After Being Denied for Year's!! I highly recommend Morgan & morgan fir the people.com

19 March 2025
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your kind words encourage us to continue delivering the best service possible. Take care- cx@forthepeople.com or 888 670 2630 – Client Experience

Rated 1 out of 5 stars

they don't even remember me

they don't even remember me - if you call m&m - outside of kentucky - tennessee or florida - you will be referred to a local law firm in your are - m&m can only operate in those 3 states - if i had to go with a local law firm - i would like to pick it myself !!! read the reviews for m&m - there is not one satisfied customer !!! with them or their local subs !!! you've been warned !!!

28 March 2025
Unprompted review
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Reply from Morgan & Morgan

Hi Thomas, thank you for taking the time to share your feedback and we apologize to hear about your dissatisfaction with our firm. If there is something specific you would like to discuss with our firm, please do not hesitate to reach out. Take care. – Client Experience CX@forthepeople.com

Rated 3 out of 5 stars

I understand they did their best

I was upset with Morgan & Morgan at first until I understood why and how not their fault it's the long Arizona and I wrote a bad review they did their job to the best of their ability and I finally understand that I'm not the sharpest tool in the shed but I do get it and if I had to use them again I would use them again

3 March 2026
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your experience. We’re sorry to hear about the challenges you’ve faced and understand how difficult this situation has been for you. Your concerns are important, and we take feedback like this seriously. We want to ensure you feel heard and supported, and we appreciate you taking the time to let us know what you’re going through.

Rated 1 out of 5 stars

What a joke! Lazy Paralegal!

What a joke! They aren't even worth the 1 star I gave them . The paralegal I had was lazy and I literally had to offer my help to get things moving faster . It took 8 months for a little auto accident. I almost felt like she was on the side of the person that hit us . Don't call them , they don't live up to there commercials. The lawyer , which I emailed once , didn't even respond to my email. The whole thing was a horrible experience.

21 June 2025
Unprompted review
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Reply from Morgan & Morgan

Hi Louise, Thank you for your detailed feedback, and we are sorry to hear about your dissatisfaction with your experience. While we cannot discuss the details of your case in this public forum, we do see that you have been in communication regarding the final stages of the claim and the settlement.
We apologize if any of your concerns were not fully addressed. We welcome the opportunity to clarify any remaining questions or issues you may have. Client Experience Team

Rated 1 out of 5 stars

Morgan and Morgan really needs to look…

Morgan and Morgan really needs to look at what is going on. I was referred by someone who gave them good reviews but I am not having that same experience. The case managers are rude and seem as if the case is not for a lot of money they could care less. My vehicle was hit in a hospital parking lot and there is always some excuse as to why they cannot find out enough information to handle my case. There is always some excuse to try and hold on to clients. I am very frustrated with the way they handle business the lawyers are extremely rude and hard to work with.

23 February 2026
Unprompted review
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Reply from Morgan & Morgan

Hi May, Thank you for sharing your experience. We’re genuinely sorry to hear that you’re feeling disappointed with how things have unfolded. Your concerns are valid, and we take feedback like this seriously. We understand that legal matters can be complex and emotionally challenging, especially when expectations around communication and resolution aren’t met.
Without your full name, we can’t locate your case. If you’re open to it, please email us at cx@forthepeople.com so we can address your concerns.
Client Experience Team

Rated 1 out of 5 stars

Waste of energy.

They took a case of mine and my father's in the past. But then said the time restraints had expired. Recently, I tried to get their assistance and was told they cannot help with medical negligence cases. They claimed they will send me a referral for another attorney. This has never happened. Nobody has contacted me at all. I am quite disappointed in their services and would not recommend them.

4 February 2026
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Hi Khabirah, Thank you for sharing your feedback. We understand how frustrating this situation must be for you. Please know that these decisions are never taken lightly, as many factors go into determining whether we can proceed with representation. If you would reach out to us directly we would be happy to provide you the information requested and apologize for any misunderstanding this has caused.
We appreciate you taking the time to reach out and share your experience. We wish you the best moving forward.
-Client Experience Team

Rated 1 out of 5 stars

No Explanation Provided

Called twice about my fraudulent moving review and my case was turned down both times with no sufficient explanation as to the reason despite my requests. The law firm then referred my to the Florida Bar website (which did not provide any help).

21 February 2026
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Hi William, Thank you for sharing your detailed feedback with us. We’re truly sorry to hear about your experience and the concerns you’ve raised. Please know that your feedback is valuable and will be reviewed internally to help us identify areas where we can improve.
We understand how frustrating this situation must have been for you, and we appreciate you taking the time to bring it to our attention. If there is anything further you’d like to share, please don’t hesitate to reach out directly.
Client Experience Team

Rated 1 out of 5 stars

Morgan and morgan law firm is terrible!

Morgan and morgan took my case in for 7-8 months and dropped me out of nowhere. They have to be the worst law firm ever!
Never again will i call them.

30 May 2025
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Billy, thank you for sharing your feedback. We’re sorry to hear that you’re disappointed with the outcome. After a thorough review, our legal team determined that we were unable to continue with your case, and we understand how frustrating that can be. We appreciate the time you spent with us and will use your feedback to continue improving the experience for future clients. Client Experience Department

Rated 1 out of 5 stars

I had a serious facial injury and…

I had a serious facial injury and Morgan took on my case. Had me sign a contract with them but after a week of wasting my time with them they backed out because it wasn’t enough money for them to pursue my case so they dropped me.
FOR THE PEOPLE? Balony. They are your typical greedy attys who only take on the big easy money making cases. Find another firm!

14 February 2026
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

We’re sorry to hear about your experience, Dina. Your feedback is important to us, and we strive to provide the best support for all clients. Please know that we take your concerns seriously and will work to improve our services. Thank you for sharing your thoughts.

Rated 1 out of 5 stars

Whatever you meant my wife

Whatever you meant my wife. Call it better case referring to a hepatitis C that she contracted.. from one of her medical treatment at a medical facility.. we reached out to
Morgan /Morgan office never returned our call and spell over 3 months... for another attorney took our case

12 December 2025
Unprompted review
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Reply from Morgan & Morgan

Hi Anthony, we're truly sorry to hear about your experience. We take communication seriously and want to understand what happened. Your feedback is important to us, and we’ll work to improve our processes. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Do not get yourself caught up in their emotional radio ads like I did.

I called M & M about a month ago, don't know the exact date. My problem was very simple. My husband went into the hospital for pneumonia and came out 8 weeks later with brain damage. He no longer speaks, does not walk, will NEVER be the same again, that is the simple version. I explained as much as I could to the phone rep. To my amazement I did not even get as much as a phone call, no communication whatsoever. A one minute explanation or communication from a human being would have been nice.

9 January 2026
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your feedback. We are sorry to hear about the interaction you experienced. We were unable to locate a file based on the information provided, but we would be more than happy to look into this matter further.
We are always evaluating our practice areas and processes, and we apologize for any inconvenience this may have caused. Please know our firm also reads through reviews carefully and we take feedback seriously. If there is something specific you would like to discuss with our firm, please do not hesitate to reach out. Take care. – Client Experience

Rated 1 out of 5 stars

After 3 months of back and forth…

After 3 months of back and forth voicemails and texts they dropped me due to “not getting the required treatment”. I got the MRI that they wanted me to get. I got in with the neurologist that I can’t afford on my own. I was waiting for the neuroradiologist to read the MRI. I told my case manager, Brooke, this but got no response and then the next day got a call that I was being dropped. I think it’s because when they put my MRI results through “their machine that reads it” I informed Brooke that it was wrong. She was trying to tell me stuff about my spine when I had a brain MRI. So sorry Brooke that I called you on your BS and wouldn’t let you lie about my medical condition to get more money.

10 February 2026
Unprompted review
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Reply from Morgan & Morgan

Hello Kylie! Thank you for sharing your experience. We’re sorry to hear how frustrating this process felt for you, and we understand how disappointing it is when communication doesn’t meet expectations. While we can’t discuss case details publicly, we appreciate you bringing this to our attention and will be reviewing your feedback internally. Client Experience Department - cx@forthepeople.com

Rated 2 out of 5 stars

Had a fall 3 weeks ago

Had a fall 3 weeks ago. Wanted to speak to a lawyer. No one ever called to help me waste of time. False help

2 January 2026
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Kathy, thank you for sharing your experience, and we’re sorry to hear you didn’t receive the support you were expecting. We searched our system for your information but were unable to locate a record, which makes it difficult for us to look into what happened. We understand how frustrating this must have been and regret any inconvenience you experienced. Please reach out to us at CX@forthepeople.com so we can assist further. Client Experience Department

Rated 1 out of 5 stars

DO NOT USE, HORRIBLE SERVICE! DO NOT USE!

Wow I wish I saw these reviews before I hired this very low quality firm! They were only able to recover me 12.5% of what was on the table! They were not willing to fight! I was rear ended . Because there wasn’t significant damage to the vehicle they settled on the 3rd offer, which was only $500 more than the first! Yet my injuries were very serious! Then my 2nd rear end case has to go to litigation and they just told me they are not willing to fight for me! Cool I’ll call Jason Stone in MA. M&M firm is all talk no action! They only want the easy money cases. Yeah it’s “FREE” when you’re not doing anything! Never spoke with my attorney. Thankfully the guy Luis was very professional, and I know his hands are tied. He needs to open his own firm. He will be a good lawyer! But PLEASE CALL YOUR LOCAL ATTORNEYS. Stay away from this “too big to fail” joke of a firm! All you see is the owner advertising his easy made billions of dollars. Horrible firm MORGAN & MORGAN not for the people, more like for the easy dollar! If I could not even give them that one star I would! Zero stars. More like a pile of poop!

Notice how when they respond to people’s reviews they only call the people by their first name when it’s a positive! All negative reviews are most likely AI Generated responses. Let’s see what they write me?! You know because “Sorry” is the new make everything better! “Sorry” makes all their incompetence just go away! Morgan & Morgan “NOT” for the people!

Just like I said AI generated responses. Even their replies are not genuine!

12 January 2026
Unprompted review
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Reply from Morgan & Morgan

We appreciate your feedback. and we're truly sorry to hear about your experience. Your concerns are important to us, and we take them seriously. We strive to improve our services and ensure our clients feel supported throughout their cases. Thank you for sharing your thoughts.

Rated 1 out of 5 stars

Poor communications

Poor communications, you have to prod them like cattle otherwise you don't get updates. Paralegals are incompetent, giving direction to give information to opposing counsel that could jeopardize case. They had me come into Bradenton office to sign settlement papers and when I got there no one knew anything. They have had my settlement check for over 30 days, promised I would have it by Christmas and now its 1-13-2026 and no one will answer me when they plan to give me my check. I am about to sue them! Every lawyer under the sun is working under this large network, no longer a family business that cares! They are like the big box stores, a pile of crap! They are not "For the People" Save your money and try a smaller group like Farah and Farah.

13 January 2026
Unprompted review
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Reply from Morgan & Morgan

We’re truly sorry to hear about your experience, Darren. Communication is crucial to us, and we appreciate your feedback. We’re committed to improving our processes to better serve our clients and ensure they feel supported throughout their journey. Thank you for sharing your thoughts with us.

Rated 1 out of 5 stars

I contacted Morgan and Morgan for a…Medical Malpractice/Neglect Claim

I contacted Morgan and Morgan for a Medical Malpractice/neglect case. I answered the questions of the intake person and after only receiving about 5% of the information, I was told they could not accept the case. As a retired RN, I am fully aware of the failure of the facility involved to provide basic care which resulted in a harmful injury that is delaying my husband's rehab from an Orthopedic injury. They advertise that they are "For the People" but obviously they are "For the money". I do not have a million-dollar case and the money is not important to me. It is more important that the hospital involved realizes that we, their patients, are not going to accept substandard care anymore. If I had not intervened numerous times during his 8 day hospitalization, my husband likely would not have lived.

10 January 2026
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Thank you for sharing your experience, and we’re truly sorry to hear about what your husband went through. After reviewing the initial information, our team determined that we were unable to move forward with the case. We understand how disappointing that decision can feel, especially given the seriousness of your concerns. While some matters fall outside the criteria our firm is able to pursue, that does not diminish the importance of the issues you’ve raised. We sincerely wish you and your husband the very best moving forward. Client Experience Department - cx@forthepeople.com

Rated 1 out of 5 stars

Never Responded

I reached out to them about a work accident case. After giving all the details, I was told someone would contact me within a week. Two weeks later and nothing, I called again. I got the same response: Someone will contact you within a week. I gave up! Totally unprofessional.

1 December 2025
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

We apologize for the frustration you experienced, Jeannine. Your feedback is important to us, and we take your concerns seriously. We're reviewing our processes to ensure better communication. Thank you for bringing this to our attention, and we hope to improve your experience in the future.

Rated 1 out of 5 stars

A year and a half and theyve done little to nothing on my car accident case.

I have a simple car accident case. Since June 2024. I only spoke with an attorney once, maybe, twice. From the beginning, there was little to no movement. A paralegal was in charge. I was never advised how to proceed, what to do. Nada. About 3 months ago, a new paralegal took over the case, who seems to want to move the case along, but the attorneys have done nothing yet. Also, issues I should have been advised about, I was not. They run big advertisements but take your small cases to someone who will give you the proper time and effort. Thinking of filing a complaint soon.

27 November 2025
Unprompted review
Morgan & Morgan logo

Reply from Morgan & Morgan

Hello,
Thank you for sharing your experience. Please provide your full name and contact information so we can locate your file and follow up directly.

Sincerely, Client Experience Department
cx@forthepeople.com

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