The customer service is alert on answering my queries. However, I got disappointed on you make an action the first time I requested to cancel my account. But Hopefully you make an action the second ti... See more
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See what reviewers are saying
I am awaiting the promise you mentioned in my last letter. But nobody seems to be responding to my letter. I trust this is a genuine conversation. Thank you in advance, Sarra for your response.
I was successfully assisted by an employee called Pekay. I asked for the cancellation of my account and a full refund. Case resolved. Thank you.
Emily from the Escalation team did a great job to resolve my issue. There was good communication and she simply solved the issue. Thanks!
4.2
Great
306 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Satisfied
Alero contacted, he is good keeping in touch with costumer.
4 January 2025
Unprompted review
I was successfully assisted by an…
I was successfully assisted by an employee called Pekay. I asked for the cancellation of my account and a full refund. Case resolved. Thank you.
4 January 2025
Unprompted review
Emily from Escalation Team = Awesome!
Emily from the Escalation team did a great job to resolve my issue. There was good communication and she simply solved the issue. Thanks!
28 December 2024
Unprompted review
Nice sercive team
Nice sercive team
Jas from service team is kind and customer oriented, helped me in my sorting out my order problems.
22 December 2024
Unprompted review
helpful people
20 December 2024
Unprompted review
Good service
12 December 2024
Unprompted review
Love the live support
Love the live support. Did everything to help me. Especially Andy
11 December 2024
Unprompted review
Thank you Eugene
10 December 2024
Unprompted review
Formybikes Good one
9 December 2024
Unprompted review
I was scammed by this company
I was scammed by this company. I thought of buying an item, instead they signed me up to a Gold membership which I never agreed to. After getting in touch with the customer service, the membership was cancelled but they refused to issue a refund. Only after writing a negative feedback they got in touch saying that they would issue a refund if a positive feedback was written on trustpilot. I promptly refused as this is a very manipulative process and blackmailing people is not acceptable. Avoid at all costs and keep reporting.
I do not consent to be contacted any longer from them.
1 December 2024
Unprompted review
Reply from Formybikes
Dear Giuseppina,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@formybikes.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
This is a scam site
This is a scam site. I was fraudulently signed up to a subscription service for this fake bike parts site and had to use my banks fraud department to end the theft of my money. Do not believe any good reviews here as they will attempt to blackmail you into leaving a good review in return for the promise of a refund which of course never arrives.
18 November 2024
Unprompted review
Reply from Formybikes
Dear Ads S,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@formybikes.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I already purchased but not coming…
I already purchased but not coming messages and card information
21 November 2024
Unprompted review
Reply from Formybikes
Dear Mohammad,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@formybikes.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Good and fast customer support
Good and fast customer support, good service, thank you very much for such a good experience!
17 October 2024
Unprompted review
Scam company !
Scam company !! Avoid at all costs , they took 72 Euros out my account without my authorisation. They item I bought does not exist customer services told me. The item I was buying was for 9.95 and they took 72Eur out my card. I'm in the process of reporting them to the authorities
17 September 2024
Unprompted review
Reply from Formybikes
Dear Charlie,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@formybikes.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Inscritto per errore
17 August 2024
Unprompted review
Could you please unsubscribe
Could you please unsubscribe? I want a refund. There was no indication that this was a monthly thing where i would have to pay, let alone twice in one month
16 August 2024
Unprompted review
Reply from Formybikes
Dear Elizna,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@formybikes.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Good no problems at all
5 August 2024
Unprompted review
No problems
Just got called and everything is fine. No problems. I will get a refund.
9 July 2024
Unprompted review
Reply from Formybikes
Dear Kim,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@formybikes.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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