Arerial Gildon at the Forever help desk was very friendly, patient, and assisted me in getting more discounts for my products. She also sent a follow-up email in case I needed further guidance. I appr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had trouble doing the upgrade however the young lady that helped me out was nothing less than fantastic. I explained everything I tried and she provided me with steps and let me know I could ca... See more
Company replied
My computer was hacked and the repair technician said I needed to delete the Historian app and lose 25+ years of organized photos! Ultimately a solution was found. But I immediately called Forever t... See more
Company replied
Recently sent in several rolls of APS film for digitization. Most rolls had been developed, but not all. FOREVER customer support reached out by text to let me know that a few of the rolls I sent ha... See more
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Company details
- Cloud Storage Service
- also in
- Media Company
- Photo Printing Service
- Photo Restoration Service
- Scrapbooking Store
About FOREVER
Written by the company
FOREVER is your #1 trusted source for digitization, cloud storage, printing, and more. We're a one-stop shop for all of your memories.
Contact info
United States
- 1-888-367-3837
- support@forever.com
- forever.com
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The lady at the front desk was patient
The lady at the front desk was patient, answered all my questions and was very kind.
20 July 2026
Reply from FOREVER
Thank you for your kind feedback! We’re so glad to hear that our team member was patient, helpful, and kind while answering your questions. We truly appreciate you taking the time to share your experience and support FOREVER!
First time having VHS tapes preserved
First time having VHS tapes preserved, wasn’t sure how to do it when I got there to drop them off. There was a person waiting at the reception desk to help me. She did a wonderful job of getting everything checked in taking my payment, letting me know, roughly when I could expect a notification for pick up that my tapes would be done, what I loved about the process on one of the tapes when it was being taped, there was this annoying camera sound from the lens, focusing all the time they were able to remove the sound completely so you don’t notice the sound anymore, thank you so very much. Both tapes turned out beautifully.
21 August 2026
Reply from FOREVER
Thank you so much for sharing your experience! We’re thrilled to hear that our team made the VHS preservation process easy and comfortable from start to finish. It’s wonderful to know that both tapes turned out beautifully and that we were able to remove the distracting camera sound. We truly appreciate your trust in FOREVER to preserve these special memories!
Beauty & Quality
A few friends made my daughter’s wedding album for the upcoming one year honeymoon! 141 pages! Beautiful! The absolute highest quality! They were blown away!
29 August 2026
Reply from FOREVER
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear the 141-page wedding album turned out beautifully and that your daughter and friends were blown away by the quality. What a special way to celebrate such a memorable milestone and upcoming honeymoon! We’re honored to be part of it.
Digital Christmas Card Albums
Ordered my Christmas card digital album, quality always great never disappointed shipping was on time. The order process, upload from artisan to forever has been easy for me that’s been a plus and the overall experience has been great. Thank you.
28 August 2026
Reply from FOREVER
Thank you so much for your wonderful feedback! We’re thrilled to hear your Christmas card digital album turned out beautifully and that you continue to be pleased with the quality and shipping. It’s also great to know the upload process from Artisan to FOREVER has been easy and convenient. We truly appreciate your continued support!
Reply from FOREVER
Thank you for your feedback! We’re glad to hear everything worked well and that your book arrived quickly. We truly appreciate your support of FOREVER!
Reply from FOREVER
Thank you for your kind feedback! We’re so glad to hear you’re pleased with the quality of your product and the speed of delivery. We truly appreciate your support of FOREVER!
MEMORIES TO BE SAFE
I love ❤️ FOREVER..I have been with this company since 2016. A place to store precious memories to be SAFE & SECURE! I have ordered many gifts from them & also ordered many boxes to have photos, tapes, to be DIGITIZED!
28 March 2026
Reply from FOREVER
Thank you so much for your heartfelt feedback and for being part of the FOREVER family since 2016! We’re honored to help you keep your precious memories safe and secure, from storing your photos to digitizing treasured photos and tapes. Thank you for trusting FOREVER with so many special memories and for your continued support!
Linda Campbell
Linda Campbell, my Ambassador, has made my experience with Forever AMAZING!
27 August 2026
Reply from FOREVER
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Ambassador Linda Campbell has made your FOREVER experience amazing. We truly appreciate your support!
Reply from FOREVER
Thank you for your kind feedback! We’re glad to hear you found the ordering process easy and that your memories are available to you right away. We truly appreciate your support of FOREVER!
Crisis averted and peace achieved
My computer was hacked and the repair technician said I needed to delete the Historian app and lose 25+ years of organized photos! Ultimately a solution was found. But I immediately called Forever to learn the Historian files would be stored. The rep was very patient and helpful getting me set up and files transferred. I am no longer fearful of losing the family history in pictures and am grateful to be able to share and pass down the heritage. I appreciated the time and attention I was given during my mini crisis moment.
27 August 2026
Reply from FOREVER
Thank you so much for sharing your experience! We’re truly glad our Client Care team was able to help during what sounds like a very stressful situation. Knowing that you can now feel confident that your family history is safe and that you’ll be able to share those precious memories with future generations means so much to us. We’re grateful you trusted FOREVER to help protect your memories!
Reply from FOREVER
Thank you for your feedback! We truly appreciate your support of FOREVER!
The photos were rolled up into a box…
The photos were rolled up into a box and it left a mark in the picture. I had to lay them flat and weighted before I framed them. I will not order prints again if this is how they are shipped.
26 August 2026
Reply from FOREVER
We’re very sorry to hear your prints arrived rolled in a way that left marks on the photos. We understand how frustrating that must have been, especially when you were preparing them for framing. Your feedback about the shipping method is important to us, and we’ll be sure to share it with our team. Thank you for bringing this to our attention.
Excellent quality and thoughtful gifts
I have purchased many personalized products in the last few years from Forever. I bought a personalized pillow for a friend of mine, and she absolutely loved it. They were pictures of her, and her and I at various events. She said that she had never received such a nice gift. The quality of the products is excellent. 
13 April 2026
Reply from FOREVER
Thank you so much for your continued support of FOREVER! We’re delighted to hear your personalized pillow made such a meaningful gift and that your friend loved it. It’s wonderful to know you’ve been pleased with the quality of our personalized products over the years. We truly appreciate you choosing FOREVER to help create such special gifts!
Friendly and very helpful
25 August 2026
Reply from FOREVER
Thank you for your kind feedback! We’re so glad to hear you found our Client Care team friendly and helpful. We truly appreciate your support of FOREVER!
Forever Digitization services
Forever Digitization services: Communication/reporting each step of the way. The results are great! Actually better than I expected for home movie tapes over 15 years. Thank you!!
30 June 2026
Reply from FOREVER
Thank you for your wonderful feedback! We’re so glad to hear you appreciated the communication throughout the digitization process and that the results exceeded your expectations, especially with home movie tapes that are over 15 years old. We’re honored to help preserve these special memories for you. Thank you for choosing FOREVER!
User Friendly
It was so easy to follow the instructions and also to have help from my ambassador.
17 August 2026
Reply from FOREVER
Thank you for your wonderful feedback! We’re so glad to hear you found the instructions easy to follow and that your Ambassador was there to provide helpful support along the way. We truly appreciate you choosing FOREVER!
My daughter-in-law lost her little…
My daughter-in-law lost her little Frenchie unexpectedly. I miss that little one and decided to create a memorial book for her. Have Artisan6 and downloaded a few free dog kits and some misc others. Created a beautiful book with cover and pages with lots of my pics of the pup and embellishments. Last page I had a wonderful poem AI helped me create. Verified my pages, uploaded to Forever, put in coupon and ordered. Received my book the next week. Fast and it turned out perfect! So happy and excited to give her this soon.
23 August 2026
Reply from FOREVER
Thank you for sharing such a heartfelt story. We’re honored that you chose FOREVER to create such a special memorial book for your daughter-in-law and her beloved Frenchie. It sounds like you put so much love and thought into every page, and we’re thrilled to hear the finished book turned out perfectly and arrived so quickly. We hope it brings comfort and helps keep those precious memories close for years to come.
The representative Debbie Bauman in…
The representative Debbie Bauman in this area has been exceptional
15 August 2026
Reply from FOREVER
Thank you for your wonderful feedback! We’re so glad to hear that your Ambassador Debbie Bauman has been exceptional in assisting you. We truly appreciate you taking the time to recognize her and for choosing FOREVER!
Timely in sending ordered products
Timely in sending ordered products. Helpful and polite when I call for assistance.
15 August 2026
Reply from FOREVER
Thank you for your kind feedback! We’re so glad to hear your orders arrive in a timely manner and that you’ve found our team helpful and polite whenever you need assistance. We truly appreciate you choosing FOREVER!
Disappointed that little option but to purchase or lose previous investment
I don't like that the only way to really continue using this was to be forced to purchase one off license or very high priced subscription for something that is not used everyday and no other options. I reliase the things do become obsolete but the fact that kits or packages that purchased cannot be used in other software. Adobe kits can often be used in other software such as affinity so isn't a complete loss, unlike with artisan. I think this monopoly with forever is not not good and means I would not recommend anyone take it up now and to find alternative. I have only stayed because I have used it since it's first iteration as story book creator
14 August 2026
Reply from FOREVER
Thank you for taking the time to share such detailed feedback.
We understand your concerns about having to choose between a one-time license and a subscription, particularly if you don’t use the software every day.
Your feedback about the cost, licensing options, and ability to use purchased kits and packages outside of Artisan is valuable, and we’ll be sure to share it with the appropriate teams. We truly appreciate your longtime loyalty to FOREVER and the fact that you’ve continued with us through so many versions of the software.
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