Excellent service from my delivery driver. Phil. S, live in a village lane that’s very narrow, couldn’t park close by, so carried my shed from the road, and up some stone steps into my front garden,... See more
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At Forest, we know a fair bit about fences; And sheds for that matter. In fact, we’ve been the UK’s leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years. Today, you’ll find our range of garden buildings, fencing, decking and decorative structures for sale across many sites online and in over 3,000 retail stores. From the forest to the doorstep – we’re a vertically integrated business We’re proud to be a British company using sustainable, British timber. The majority of the timber we use is grown and felled from managed UK forests across Scotland. After felling, the timber is cut and processed in our nearby sawmill and taken to our manufacturing operation in rural Worcestershire.
Contact info
Unit 288, Hartlebury Trading Estate, DY10 4JB, Hartlebury, United Kingdom
- 0333 321 3142
- info@forestgarden.co.uk
- forestgarden.co.uk
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Item left in middle of road with no notification/knock at door
This is the most appauling delivery service I have ever experienced. I was given a 4 hour delivery window which I arranged to be home for. The item was not delivered during that window and was left put in the middle of my road (see photo). I only realised the pile of wood in the middle of the road was in fact my order when I got an email to say it had been delivered. There was no attempt to knock on my door. I have no way of knowing if all the components are here or some are missing. This was an expensive item and I am utterly shocked it has just been left in the middle of the road.
royt.. is it a bird plane no its royt
I'd like to thank my driver royt for his great communication and helpfullness, he was our driver who brought our expensive fence panels today he was great 👍 however the panels were mostly crap and rejects qc stickers on pointing out faults yet sent to customers. so royt 10/10 as for the product 1/10
Great delivery service
Great delivery service. Dan M was the driver. Friendly cheerful helpful and informative. Thank you
Great delivery from Phil.s
Great delivery from Phil.s. He was very helpful and nothing was too much trouble. I was happy for him just to leave the posts on the drive but he insisted on carrying them up the steps and through to our back garden. Wouldn't hesitate from ordering from them again.
Had the parts of our summer house…
Had the parts of our summer house delivered this afternoon by Mark and Daz. Very helpful and polite. Unloaded items carefully and made sure they were secure. A1 service from these 2, they are a credit to your company.
The tracking app was good too.
Very pleased with the delivery service
Very pleased with the delivery service. Date chosen at checkout & communication has been great .E-mail to confirm delivery window & updated to say Andy L was on his way with the tracking info so we knew exactly when he would arrive.
Andy was great helping us get the product purchased into our garden.
Brilliant service delivered in a couple…
Brilliant service delivered in a couple of days after ordering.
Delivered expertly by Brandon Lancett who was very professional and friendly delivered exactly how we wanted it.
I recently bought a small summerhouse…
I recently bought a small summerhouse and a panel was damaged. I informed company.
Caitlin answered immediately, dealt with my queries, sorted it in one phone call. New part on its way. Very professional and organised.
Garden Shed online purchase
I ordered a shed online for delivery to my home. I was kept informed about delivery, and the ability to track the delivery was effective and helpful. The delivery was completed in a timely, professional and friendly manner.
Easy to order Website! Quality products
Easy to order Website!
Cost effective in todays climate!
Goods arrived on time.
Quality of product excellent and well packaged without ecxess!
Steve M was a brilliant ambassador for your company.
Polite and customer orientated. Dressed accordingly.
Delivered to the exact space required on property!
Will certainly use Forest Garden again.
Highly recommend
I bought three fence panels
I bought three fence panels, I was given clear messages of receipt and what would happen next.
My delivery driver (Roy) was helpful and genuinely to deal with.
Many thanks for a great experience.
Les
Penko & Ed where so helpfull
Penko & Ed were so helpfull in delivering our trellis panel today. It was no trouble for them to leave the panel in our garden off the street. They were very polite and friendly. I wish all delivery companies were the same!!
Good communication Steve m the delivery…
Good communication Steve m the delivery driver was great gave me good tips on how to keep it safe would buy again from forest
Excellent service from my delivery…
Excellent service from my delivery driver, Roy T, who delivered fence panels into back garden (and even warned me about staples on the tickets on panels) - very cheery and friendly. Tracking not so great, as according to that delivery was still on dual carriageway a few miles away, even after he'd delivered!! :-D not an issue as I was home all day ... Great delivery & driver
Andy L was excellent
Andy L was lovely, polite and unloaded the shed carefully. Brilliant driver and delivery. :-)
The delivery was arranged around me
The delivery was arranged around me, so that was very helpful. The delivery druver, Garry T, was friendly and courteous and put the items where we agreed. He talked me through what I had had delivered, where the fixing kits and instructions are, and gave me the information to call the company if there were any issues.
Brian Coleman 5 starts
Brian Coleman was really helpful, quickly and efficiently loaded the collection and delivery.
Very polite, couldn’t ask for much more. Thanks Brian
Excellent product
Excellent product. Delivery early in the morning so gave us the whole day to erect the shed. Very helpful drive Roy T who called to confirm delivery time. He explained the different sections of the shed and gave some helpful tips on how to erect it.
Very pleased with the shed which is of a very high quality. Would recommend this company.
Terrible product
Terrible product. The wood is all warped and bent, the felt had a hole in it. Really not worth the money I paid. The brackets don’t line up properly to the screws and the doors are twisted. Has been a total nightmare to put up. One of the wood panels was snapped and the main side panels have huge gaps where the panels have slipped and not been secured. Really poor quality
Great delivery service
Jay Wood delivered and was great. Not built shed yet.
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