FORESMART Reviews 

297
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, responsiveness, and helpfulness, often going above and beyond. The service is frequently highlighted as smooth, efficient, and reliable, ensuring shipments are handled well from start to finish. Reviewers consistently appreciate the clear and prompt communication, with agents often replying quickly, even outside regular hours. Many people also highlight the fast and on-time delivery service, noting that shipments arrive as planned without unexpected delays.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, reliability, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising timely and fast deliveries... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Users describe positive interactions with response times, highlighting prompt and clear communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Foresmart has been the smoothest and most frictionless process, they go above and beyond to make sure your shipments are on track and everything is delivered in great condition. S... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I’ve been using Foresmart for years to book goods from China to Norway, and I couldn’t be happier with their service. Johnny always goes above and beyond to secure the best rates and provide ou... See more

Company replied

Rated 5 out of 5 stars

We have received several shipments through Foresmart. Everything has gone smoothly. In particular Katherine has been extremely helpful, always finding us the most economical shipping solutions. We con... See more

Company replied

Rated 5 out of 5 stars

Ian from foresmart has been an invaluable help to me and my business. He is a great communicator, is very reliable, and finds me shipping options at competitive prices. I have been working with Ian... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Logistics Service
  3. Shipping Company
  4. Shipping Service

About FORESMART

Written by the company

Promo Image

FORESMART

Foresmart Forwarding is a Class A forwarder Company in China. Our head office is in Shenzhen, China, and we have a branch office in Guangzhou, Changsha... We can handle the shipment from Shenzhen, Shanghai, Ningbo, Guangzhou, Qingdao, Tianjin, Fuzhou, Xiamen, Dalian, Foshan, Taiwan, HoChiMinh, and so on. Our main Market is in the USA, Canada, Australia, New Zealand, UK, Germany, and other Europe countries.

Here below are our main services: 1. Air freight&Ocean freight forwarding 2. FBA shipping 3. Consolidation, Warehousing 4. Customs broker 5. Insurance 6. DDU&DDP


Your reliable shipping agent in China.
Make freight more efficient.
get a free quotation more services

Contact info

5.0

Excellent

TrustScore 5 out of 5

297 reviews

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5.0

All reviews

(297)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my first time doing business…

This is my first time doing business with Vito my rep. He is excellent! Very friendly, courteous, patient and very well knowledgeable to inform and advise Me. I look forward to continued business. And Vito keep up the excellent service! 👏

26 June 2023
Unprompted review
FORESMART logo

Reply from FORESMART

Hello, thanks for your review, we are happy we have a good experience with our first time logistics work with you. Friendly, patient, and knowledgeable is what a professional forwarder should have, we always try to give customers the best shipping advice.

And looking forward to your order soon, we will continue giving you the best service.

Rated 5 out of 5 stars

Outstanding Service: Doris - Our Reliable Forwarder

Doris, our forwarder for shipping packages from China to our house, deserves an excellent review. Her responsiveness was outstanding as she swiftly addressed all my questions. Whenever there was an update, Doris wasted no time in providing me with the necessary information. Her quick updates kept me well-informed throughout the entire shipping process. I appreciated her efficiency and commitment to customer service. Thanks to Doris, our packages arrived safely and on time. Her prompt communication and attention to detail were exceptional. I highly recommend Doris as a reliable and efficient forwarder. Her dedication to customer satisfaction is truly commendable.

20 June 2023
Unprompted review
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Reply from FORESMART

Hello Glenn, very much thanks for your good review, we are so happy to hear your commendable.

We call shipping to your house delivery service as the door to door, door to door is our special service, and it is very convenient for customers. Fast responsive, quick update and patient is our basic service attitude, very glad you enjoy our service.

Thank you for your commendation again.

Rated 5 out of 5 stars

I want to evaluate you with 10 stars

I want to evaluate you with 10 stars, not just 5, for very many reasons, the most important of which is good dealing with the customer , delivering the goods quickly and not damged, this is something I did not get from another company, knowing that more than 3 companies have been tried before

14 June 2023
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Reply from FORESMART

Very thank you much for your 10 stars. Finding a reliable agent is not easy, so we always try our best to give customers the best shipping service, save your time and cost to avoid trouble. We want to give you fast delivery, responsive and professional service, and avoid goods damage, we are happy we did it.

May our cooperation last forever. And thanks for your 10 stars again.

Rated 5 out of 5 stars

I’ve dealt with Jane Chen for…

I’ve dealt with Jane Chen for transporting my goods from Shenzhen to Bishkek, Kyrgyzstan. She is very approachable, punctual and dedicated professional. Highly recommend working with her for your transportation needs.

7 June 2023
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Reply from FORESMART

Hello, thanks for your review. We are happy to make you have a good shipping experience, hope we can continue to give you good logistics. And thank you for your recommendation.

Rated 5 out of 5 stars

Ms Jane went out of the way to make my…

Ms Jane went out of the way to make my order from China shipping to Italy on time she made sure that I was updated every time. during the shipping, and She is very kind and very supportive. Definitely, I will be back again to Foresmart. Thank you, Jane, you have been the best .

6 June 2023
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Reply from FORESMART

Thank you for your good review with Jane and Foresmart. Update the shipment info and take care of your shipment are what we should do, we are happy we can give you a nice shipping experience.

Looking forward to your next shipment with FORESMART and Jane.

Rated 5 out of 5 stars
FORESMART logo

Reply from FORESMART

Hello, thanks for your review. We are committed to collaboration and provide professional service to all our customers.

We have sea freight, air freight, Amaozn shipping, and 3PL delivery service, warehousing and consolidation is our special service.

Rated 5 out of 5 stars

Fast and Reliable

It's super esay to work with them! I am really proud of this company cause they work in a great way taking care of the customer as a partner. They are fast and always available.

4 May 2023
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Reply from FORESMART

We are so happy to see this such a good review, it makes us happy all day. We are always working hard to simplify the entire logistics process for our customers, we are happy to see you said easy, that is wonderful.

International logistics is very complex, but we keep it easy for our customers, let customers feel easy and efficient is our dream, and we are happy we are done. It is brilliant.

Rated 5 out of 5 stars

Good quality

Very efficient and fast communication

6 June 2023
Unprompted review
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Reply from FORESMART

Hello, thanks for your review, good quality, efficient and fast communication is an excellent review for us. Making freight more efficient is always our mission, we are happy we did it. Thank you.

Rated 5 out of 5 stars

Jessie Su ( Overseas Sales )

Jessie Su ( Overseas Sales )
Helped me a lot to provide best cheapest freight charges & her Customer service was 5 STAR. She took responsibility since the beginning to the end of shipping our products from China to Australia. Highly recommend jessie Su to get all your transportation needs organised.

5 June 2023
Unprompted review
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Reply from FORESMART

Oh, thanks a lot, that is such an excellent review. We are happy we can help you arrange the shipment, and we will keep this service level or will better. We have the best shipping to Australia, and the best shipping service and shipping rates, looking forward to your nest shipment with FORESMART and Jessie.

Rated 5 out of 5 stars

Good service

Anna yu very good agent,very fast reply, updates me evey week

2 June 2023
Unprompted review
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Reply from FORESMART

Thank you for your review, as a professional agent, fast replies and updates are our basic work. We are pleased you are satisfied with our service. Happy shipping.

Rated 5 out of 5 stars

Felt like a friend was by my side

The kindness and hard work of my contact (Sunshine Liao), her perfomance and attention to every step of the way. She was always one step ahead of me, as I was about to aske for come information she had already looked for it and sent it. All the collaborative work, the communication and always with kindness and support to make it happen made it so easy and pleasant to do. Felt like I was working with a friend of many time before.

26 April 2023
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Reply from FORESMART

Thank you, such a high review. Nothing would make us more excited than that comment. Our mission is to make freight more efficient, and we want to keep one step ahead of the customer, we hope we can ready all things before the question, this is a profession. We really want to be a reliable and professional shipping agent and are hard to try.
Thank you for your review again, an excellent review.

Rated 5 out of 5 stars

This is the second time I have shipped…

This is the second time I have shipped my consignment with the company. Chloe is very helpful and her service and communication is outstanding.

25 May 2023
Unprompted review
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Reply from FORESMART

Thank you for your second time review, we are happy you are satisfied with our service. To become customers' reliable and professional agent is our dream, we are happy we make you feel easy and efficient. Happy shipping.

Rated 5 out of 5 stars

Good communication

Good communication, very helpful for my first time making this kind of shipment from China

4 May 2023
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Reply from FORESMART

Thanks for your review, we are very happy to hear that you have a good communication with us, in international trade, communication is very important, and we are happy we have a good communication. Looking forward to your next shipment.

Rated 5 out of 5 stars

High quality attitude

Quick response, relevant and accurate data, customer oriented approach, flexibility

17 May 2023
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Reply from FORESMART

Very thank you for your review, that's a very high rating for sure. FORESMART and all employees always try our best to give customers the best service, we are happy for your review. Happy shipping.

Rated 5 out of 5 stars

Chloe Xu provided excellent customer…

Chloe Xu provided excellent customer service

3 May 2023
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Reply from FORESMART

Thanks for your review, Fiona. We are very happy to hear that our service is excellent. Providing the best shipping service to customers is our dream. Our mission is to make freight more efficient and make logistics easy. We will do better in the future. Looking forward to our next shipping.

Rated 5 out of 5 stars

Great prompt customer service

Great prompt customer service! Sunshine is very especially very helpful and kind! Highly recommended

26 April 2023
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Reply from FORESMART

Hello, very thank you for your recommendation. FORESMART has been engaged in freight forwarding for more than ten years, we know that only good service can retain customers. Thank you for your affirmation of our service, we will work harder.
Happy shipping.

Rated 5 out of 5 stars

Good service!

20 April 2023
Unprompted review
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Reply from FORESMART

Thank you, happy shipping. We will show you better service next shipment. lol

Rated 5 out of 5 stars

The company is excellent🥰🥰

The company is excellent, it pays attention to everything and every question you have you can ask them without problems, Mr. Johnny Xu helped me a lot, thank you very much for your attention!🥰🥰🥰

26 April 2023
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Reply from FORESMART

Hello, Dulce, we are glad that we could help you and you gave us such a good review, all of us will be very happy to see this review. FORESMART is a reliable and professional forwarding, for customers, we are the best. Fast responsive and updating, paying attention to the details, is our service attitude.
Happy shipping.

Rated 5 out of 5 stars

Johnny made it easy

Johnny coordinated my shipment and customs flawlessly.

26 April 2023
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Reply from FORESMART

Thank you, John, thank you for your review. One of FORESMART's special services is door-to-door service, including customs clearance and international shipping, we can handle this process from the factory to your door one-stop service.
Happy shipping.

Rated 5 out of 5 stars

The service was very good

The service was very good
Johnny Xu was very helpful
He kept me updated throughout process
I will surely work with them again.

25 April 2023
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Reply from FORESMART

Hello, Authentic, we are very glad to hear that you said our service was very good, thank you. FORESMART is a very professional freight forwarding, we are always fast responsive, update timely, and helpful. We are happy you enjoyed this shipping, looking forward to the next shipping.

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