FordPartsGiant.com Reviews 

1,673
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 574 reviews, reviewers had a great experience with this company. Customers frequently praise the website for being extremely easy to navigate, offering a wonderful selection of hard-to-find replacement parts at very affordable prices compared to local dealerships. People also appreciate the prompt delivery service, effective communication, and the peace of mind that comes with receiving genuine original equipment manufacturer components. However, some customers also noted frustrating issues with tracking updates, unexpected shipping fees, and occasional delays in receiving their packages. A few reviewers experienced problems with incorrect item listings, wrong parts being shipped, and fitment issues that complicated their vehicle repairs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive quickly and match vehicle... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting very fast shipping and... See more

Price

Users describe positive interactions with price, frequently highlighting that costs are much lower than local... See more

Order

Customers had ambiguous experiences with ordering parts, reflecting a wide division in satisfaction levels.... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide among consumers. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order was perfect, no issues. The only issue is the unknown of; Is it in stock? When will it ship? When should I receive it? The tracking number was useless and never updated so I thought it was n... See more

Rated 5 out of 5 stars

ForfPartsGiant quickly delivered parts to enable me to refurbish my 22-year-old Ford Econoline work van and have it back in service with minimal downtime. The mounting hole pattern on the bumper... See more

Company replied

Rated 5 out of 5 stars

the order process was fast, the order status was updated in a proficient manner. This is not the first time I've placed parts orders with Ford Parts Giant. Sometimes I feel much more comforted knowi... See more

Rated 5 out of 5 stars

Had a problem with car alarm randomly going off. Research pointed towards a faulty hood latch. I didn't want an aftermarket replacement. Your oem latch was an exact fit, price was good, and problem s... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

FordPartsGiant has been selling Original Equipment Manufacturer Ford parts for over 20 years. We firmly believe in providing you with OEM Ford parts at the lowest possible prices. We have a highly skilled customer service team that takes extra effort to answer your calls and emails with the expertise you deserve.

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,673)

574 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great wlexperience

My parts arrived quickly and were perfect at solving my issues. Price was significantly lower than if I had gone to my local dealership.

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hello Drew,

It’s always great hearing from satisfied customers. We appreciate your support and future business.

Rated 5 out of 5 stars

Received item very quickly

Received item very quickly. Fit perfectly.

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

We appreciate you taking the time to share your experience. We’re glad your order arrived quickly and safely. Looking forward to helping you with future OEM parts needs.

Rated 5 out of 5 stars

Timely purchase

I got my purchase in a timely manner and it was exactly what I ordered.

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

We appreciate you sharing your thoughts with us. We’re glad your order arrived quickly and safely. Your support truly means a lot to our team.

Rated 5 out of 5 stars

Excellient WEB Site

First and formost, the WEB site is so easy to use to locate the part I need. Secondly, the part I order was exactly what I needed.

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hi Myron,

It’s great to hear your order met expectations. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Got what I needed

Got what I needed

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hi Joseph,

We appreciate you taking the time to share your experience. Looking forward to helping you with future OEM parts needs.

Rated 5 out of 5 stars

part was genuine OEM as advertised

part was genuine OEM as advertised. Arrived well packaged. Pre purchase contact verified OEM part.

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hello,

We’re proud to provide genuine OEM parts customers can rely on. Wishing you many smooth miles ahead.

Rated 5 out of 5 stars

Great transaction

Great transaction

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hello Randall,

Thanks for taking the time to leave a review. Hope to serve you again soon!

Rated 5 out of 5 stars

Fast delivery and array of parts

Fast delivery and array of parts

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hello Alex,

We’re glad your order arrived quickly and safely. Looking forward to helping you with future OEM parts needs.

Rated 1 out of 5 stars
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.

For more information regarding our returns policy, please visit

www.fordpartsgiant.com/service/ford-return_policy

Rated 5 out of 5 stars

Fast,easy and the correct part

Fast,easy and the correct part. A little pricey but that was my choice,and in my opinion well worth it.

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hi Harvey,

We’re glad we could help you find the right part. We appreciate your support and future business.

Rated 5 out of 5 stars

The part fit and worked

The part fit and worked , all I can ask

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hello,

It’s great to hear your order met expectations. We’re glad to be your trusted source for OEM parts.

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, good communication, quick delivery of the part I needed

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hello Paul,

We appreciate you sharing your thoughts with us. We look forward to helping you again in the future.

Rated 4 out of 5 stars

Completed my set.

A bit over priced in my opinion but completed my need.

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hello,

We appreciate you taking the time to share your experience. Glad we could help you get the right OEM part.

Rated 5 out of 5 stars

Great pricing for OEM parts

Great pricing for OEM parts

28 May 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hi Robert,

Providing competitive pricing on OEM parts is something we work hard to maintain. We appreciate you choosing us Thank you!

Rated 5 out of 5 stars

Came quickly

Came quickly. It was exactly what ordered

27 April 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hi Chad,

We’re pleased everything arrived smoothly and securely packaged. Your support truly means a lot to our team.

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