I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more
Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more
Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more
Company details
Written by the company
Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.
Contact info
9B Churchill Way, EH27 8AE, Kirknewton, United Kingdom
- 07771521788
- colinmcphail@footworksrunning.co.uk
- footworksrunning.co.uk
4.9
Excellent
592 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A service second to none
Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem boots (high quality zero drop) before finding the Lems Boulder Grip in a size that my feet love. They accepted my returns and immediately sent out the replacements I chose, quickly and without fuss. I have bought Lems footwear from Footworks before and their service and support is second to none. I will be a returning customer and highly recommend them.
20 February 2026
Slow start, strong finish
When I first put on the boots, I was really worried because they hurt the backs of my ankles. But when I'd worn them once or twice that faded and now I have the comfiest pair of boots I could have asked for. And they fit my feet properly! Score.
4 February 2026
Very fast delivery unfortunately they…
Very fast delivery unfortunately they didn’t fit refund was prompt def recommend footworks
22 January 2026
Products are high quality
Products are high quality. Mine were delivered quickly and the team give good advice on sizing and other questions, by email, very promtly.
29 January 2026
FOOTWORKSRUNNING HIGHLY RECOMENDET
Im buying my shoes from FOOTWORKRUNNING becouse they are the only one in UK who have it
SERVICE/CUSTOMER SUPORT is amazing BTW thank you very much for helping me with my wrong size purchase
DELIVERY very quick and shoes are always delivered in VERY GOOD CONDITION
19 January 2026
Can’t recommend footwork's running…
Can’t recommend footwork's running enough! Makes ordering Lems in the UK easy, thank you so much
23 January 2026
Great supplier
Great supplier, shoes were ready to pick up within the hour and emailed me personally to tell me. Couldn’t recommend highly enough
5 February 2026
Unprompted review
Best place for Lems shoes
Good selection of lems shoes. Good communication. Quick deliveries. Both times I’ve ordered from them, the order has arrived in good condition with no unnecessary packaging.
Will be returning again in the future.
21 January 2026
Delivered quickly
Quick delivery, well packaged. I bought the Lems Kourt Leather and very happy. These shoes aren't easy to find in the UK.
20 January 2026
Easy to order from and quick delivery
Easy to order from and quick delivery - the lems boots are really comfortable and feel well made.
Would recommend!
19 January 2026
Great selection of Lems shoes
19 January 2026
Lems tough Chelsea boots
I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's also super practical and hard-wearing. The new tougher version of the Chelsea boot is the best looking barefoot boot I've found, too nice just for work I wear these everywhere now!
5 January 2026
Fine
Fine, fast dispatch, good retailer, poor courier _(Royal Mail). It is the fact that Royal Mail told me the item was out for delivery, so I waited in, only to be informed near the end of the day that it would not be delivered. For me, I wasted a day
31 December 2025
Reply from Footworks Edinburgh LTD
Hello and thanks for the + feedback.
TBH your item was dispatched on 31st Dec and Scotands New Year Holidays are for 2 days so until the 2nd Jan and the item was delivered on the 3rd when your selected postage was Tracked 48 which we upgraded, due to holidays, to Tracked 24 at our cost....so I don't really understand your comment about "Royal Mail" I do hope it doesn't deter you from future shopping at Footworks ... Many thanks for the 5* rating and I hope your product serves you really well. Please rely on us for any back up service. We do offer other couriers at checkout BTW.
Re your reply.
Aha now that is annoying I agree, but it is actually the fault of Scotlands 2 days holiday at NEW YEAR which does not happen down south of the border and perhaps RM were a little presumptuous with their notification. Sincere apologies on their behalf and I will be passing this over to the senior managers in the Scottish RM to see if there is a way in which these types of incidences can be averted in the future.
Quality boots that are hard to find
Quality boots that are hard to find. Delivery was quick and refund (I had to size up a little) was very efficiently done. Great customer service.
5 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.