I have always found them to be professional in respect of customer care - following up orders with suppliers and keeping customers informed of status.
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Review summary
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Reviews shaping this summary
Delivery when they said, and a great price 😄
I am pleased with the shoes, and that I received them, thanks to the new owner of our house. I would have valued the opportunity to speak with someone regarding the order, to let them know that we wer... See more
I wear Shepherds slippers all year round. This time I bought the boots and the quality is amazing. They were reduced by £100 so I bought a second pair! Communication was great, beautifully packaged... See more
3.4
Average
99 reviews
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Hasn’t replied to negative reviews
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worst experience ever
wrong model (which costs 40 pounds less on Amazon for instance) received after 3 month wait
no compensation except a 20% off for the next order
this company is a joke.
Keep laughing?
1 August 2025
Always order my Mephisto Helen sandals …
Always order my Mephisto Helen sandals from here.They arrive when they say they will,no problems
7 July 2025
Excellent service
Excellent, helpful and friendly service. The team went above and beyond to fulfil my recent order. I have ordered from them several times during the last few years.
No hesitation in highly recommending them
4 July 2025
Wish I had found this company sooner
Pr0mpt shipping, high quality products, no import charges
24 July 2025
Great service for brilliant shoes
21 July 2025
Excellent service
My partner bought some Mephisto sandals to replace some he had bought years ago. They fit well and he is delighted. The ordering process is so simple and the shoes are despatched almost immediately if they are in stock.
15 July 2025
I have been purchasing my mephisto…
I have been purchasing my mephisto shoes from footwear4you for past several years and i never felt let down, quality, customer service and value for money at top notch.
2 July 2025
Thank youThis order went very well and shoes…
This order went very well and shoes arrived safely and well packed. They are super.
2 July 2025
Wrong size sent even though delivery…
Wrong size sent even though delivery note was correct.
28 June 2025
Shoe service
I have had several pairs of shoes over the years, Always prompt service , and overall very satisfied, would buy again
18 June 2025
Dissatisfied
The footware arrived quickly. Unfortunately the box showed a different size to that, that was on shoes.
I returned them and got a refund. I had asked for my postage to be reimbursed as the contents of box had obviously not been checked to see error. That didn't happen.
24 June 2025
Footwear 4 You are excellent
Footwear 4 You are an excellent company to purchase from.
Mephisto shoes are really top quality & extremely comfortable.
17 June 2025
Excellent retailer of top quality…
Excellent retailer of top quality footwear. Since new owner James took over he has been exemplary in helping us with our purchase. So understanding and cannot do enough to please. Would recommend this company to anyone considering a purchase of top quality international footwear.
23 June 2025
Unprompted review
SCAM
Sandals still not received after two months. Seller has not responded to any of my emails and now, the emails are not delivering at all. I have raised a case with Paypal as this website/seller appears to be a scammer. AVOID!!!!!!!!!!!
17 May 2025
Unprompted review
Reply from FOOTWEAR 4 YOU
Hi Izzy
First, I'd like to sincerely apologise for the difficulties you've had with your order and the long delay. My name is James and I've just taken over Footwear4You from the previous owner. Unfortunately during the takeover, we were enable to access customer service emails for a number of weeks. Which caused some challenges. This has now been rectified.
I'd be really grateful for the chance to discuss any problems with you and work to make things right. You can contact me at customerservices@footwear4you.co.uk Thanks James
I have received two pairs of shoes that…
I have received two pairs of shoes that do not fit me costing over £200.
I cannot find a telephone number for Footwear4You anywhere on their sites or elsewhere only an email address and they are not replying to any of my emails. Is this a scam company?
PS I have just seen that I have a 'delivery not possible' email saying that the email they give out does not exist. THIS IS DEFINITELY A SCAM
15 May 2025
Unprompted review
Reply from FOOTWEAR 4 YOU
Hi Fiona
Thank you for the feedback. and I apologise that your emails were not delivered to customer service. My name is James and I've just taken over Footwear4You from the previous owner. Unfortunately during the takeover, we were enable to access customer service emails for a number of weeks.This has now been rectified.
Being the new owner of Footwear4You, I unfortunately, currently don't have a telephone line to call. (this I'm working on) You can reach me now on the customer service email.
I'd be really grateful if you could drop me an email. So we can check you have received a refund on the two pairs you returned. You can contact me at customerservices@footwear4you.co.uk
Thanks so much James
Do not buy from this website!
Do not buy from this website!
I received an email to say my order would be delayed until August but have not been able to reply to their email as the email address is no longer working. And there is no phone number to call!
14 May 2025
Unprompted review
Reply from FOOTWEAR 4 YOU
Hi Sylvia
We apologise that your emails were not delivered to customer service. My name is James and I've just taken over Footwear4You from the previous owner. And i'm working hard to make sure our customers receive their product in a timely fashion. To prevents any delay in receiving your Mephisto shoes, going forward.
Unfortunately during the takeover, we were enable to access customer service emails for a number of weeks.This has now been rectified.
If you could drop me an email. So I can work to make this right. It would be very much appreciate.
You can contact me at customerservices@footwear4you.co.uk
Kind regards James
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