Footballmonk Reviews 

148
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were let down by their experience overall. People frequently mentioned exceptionally long delivery delays, unfulfilled orders, and missing items in their packages that took weeks to arrive. Customers struggled consistently with poor product quality, defected materials, and receiving completely incorrect items instead of what they originally purchased. Though some reviewers were happy with fast shipping times and good item quality, reaching support teams remained a major challenge. Consumers experienced frustrating communication breakdowns when trying to resolve issues, request exchanges, or obtain refunds through unanswered emails. Buyers noted that customer service representatives provided automated responses without offering any real solutions to their complaints.

What people talk about most

Order

Clients share negative opinions on order due to severe delays and missing items. Consumers frequently report... See more

Product

Consumers find product experiences to be frustratingly disappointing due to widespread issues. Reviewers... See more

Website

Customers consistently note negative experiences with website, describing it as very disappointing and... See more

Response time

Customers had negative experiences with response time, frequently reporting long delays and unanswered... See more

Customer service

Reviewers express deep frustration and negative feedback about customer service. Consumers consistently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered a T-shirt in January and for some reason my GPay didn’t go through initially but they placed an order for cash on delivery! The next day I managed to make payment on GPay for that same order... See more

Rated 1 out of 5 stars

I ordered a customized jersey from football monk. It's been a three month. Neither they send me the product nor the refund. Everytime I mail they reply in 15 days that ur payment will be refund in... See more

Rated 1 out of 5 stars

I had an absolutely terrible experience with Football Monk. This website is a complete scam. They don’t have any proper customer care or even a phone number to contact. Emails go unanswered for days... See more

Rated 1 out of 5 stars

I should have read this site before ordering! Same issue- ordered a specific jersey - recieved another model. The quality was so poor, and they sent something which was probably used, as the tag... See more



Contact info

1.5

Bad

TrustScore 1.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(148)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sent wrong jersey and do not respond.

I ordered 2 retro jerseys from Footballmonk, a chelsea and one bayern. They instead sent me a single man utd jersey of the wrong size. On trying to contact through mail and their contact us page, no response was given. Would not recommend anyone to buy from these scammers.

2 April 2024
Unprompted review
Rated 1 out of 5 stars

worst experience and no refund

i don't even want to give them one star . I ordered a customized jersey for 1075 rupees and it is not dispatched till now, its been 20 days and they are not giving a proper response tom my mails and not even giving a response when asked them about the refund.
their customer service is very bad and i am going to wait for few more days or going to move legally against them for my refund.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

I wonder what the bad reviews are for...

I wonder what the bad reviews are for. I got my order in 6 days(though I think it's because the online store is based in the same city as me) and came in perfect condition, even though I had ordered a customised retro jersey which people think would take time to make. The jersey has great fabric and it's very breathable. Would buy again

21 March 2024
Unprompted review
Rated 1 out of 5 stars

No Response

Ordered on Feb 2nd and it showed as ready for pick now it shows Pick up exception ad no response...Looks like got trapped in SCAM

12 February 2024
Unprompted review
Rated 4 out of 5 stars

Scary but worth it

I read about this site in here, saw many bad reviews, but I ordered on 30/01/2024, got the product at 09/02/24, they took time but their quality and size are awesome. Their site doesn't update any thing unless they are shipped so there is a tense period
Loved it tho.

9 February 2024
Unprompted review
Rated 2 out of 5 stars

i ordered on 19th january and recieved…

i ordered on 19th january and recieved my order today on 7th february. football monk is legit but it will take a very very long time coz of its horrible
courier they are actually not scammers. it took about 17 days the main issue is there courier provider. they use xpressbees overall its not that bad but hopefull they can improve

7 February 2024
Unprompted review
Rated 1 out of 5 stars

Order not received despite,full payment

I placed an order on 12th Jan 2024 (order no 140553). I have still not received my order nor I have I received any response to my emails regarding the status of my order!! Its,over 10 days! Decency demands atleast a reply to my emails! no customer service / contact number too where I can talk to any representative! This kind of unprofessional behaviour is just not acceptable. Just horrible!

12 January 2024
Unprompted review
Rated 1 out of 5 stars

Fraud company

Fraud company , took the money and never delivered and no communication. Sad these kinda frauds exist and spoil the perception of e commerce

17 September 2023
Unprompted review
Rated 1 out of 5 stars

They are thieves they'll rob you

They are thieves they'll rob you. The worst customer support, in fact i wonder if the customer support even exists. The only way you can reach them is by email to which they do not reply . I ordered a retro jersey on August 06 2023 and its been nearly a month and is shows processing and the order isn't dispatched order no:#120773

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Terrible delivery

The delivery was absolutely terrible said it would come in 5 days but took over 10 days delaying the order when k had leave India and I needed it before that. Do not order from this website

20 August 2023
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Unprofessional: Delayed delivery, incomplete shipments, missing items
Terrible Customer Support: No support, no timely response, no refunds
Fluctuating quality: Quality changes order to order
I lost a lot ordering bulk from them. The first 2 orders were proper. They messed up all the rest and never refunded. Shorts were missing from all of the kits ordered.

2 January 2023
Rated 1 out of 5 stars

Beware

I ordered a jersey on 19th Feb however I saw no updates on the tracking and contacted customer service who mentioned the item was out of stock but never removed from the website and proactively offered the refund which I accepted. But the refund chase was horrible, had to threaten them of a lawsuit end number of times still no response
Finally I got my refund 2 months later when I genuinely filled an online fraud report for this company. Please beware, they are not running a company they are running a scam. Order at your own risk.

19 February 2023
Rated 1 out of 5 stars

PATHETIC EXPERIENCE

I ordered Argentina Jersey on 4th March,2023, didn't receive an update on the delivery for almost 15 days. Then i mailed them to check the status and they said the product in unavailable, so I asked for a refund. On 27th March, they said the refund would be processed in 2-3 business days. Till date, they haven't processed the refund and has not responded to my last two mails. PATHETIC CUSTOMER EXPERIENCE. Won't recommend it to anyone.

22 April 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look