The Folio SocietyReviews 

32,621
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,642 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the books, highlighting their beautiful binding, illustrations, and overall craftsmanship. Many people appreciate the careful packaging, ensuring products arrive in pristine condition, and the efficiency of the delivery service. The ordering process is frequently described as easy and smooth, contributing to an overall excellent service experience. However, some customers also noted issues with delivery times, particularly when paying for expedited shipping that did not meet expectations. A few other people also felt that the description of signed copies was misleading, as the author had not directly signed the book itself.

What people talk about most

Product

People report positive experiences with the product, consistently praising the high quality and beautiful... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the outstanding quality of the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing delight with their purchases... See more

Service

Customers had positive experiences with service, often describing it as amazing, excellent, and flawless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have over 500 Folio society books, proudly displayed in my home (maybe another 50 in my other home). They are beautiful and represent a lifetime of reading. The society has been a part of my life si... See more

Rated 5 out of 5 stars

One of the best books in the world, of course, loved by young and old. Beautifully bound and illustrated and from experience I know there will be no typos. Immediate attention to delivery, by FedEx an... See more

Rated 5 out of 5 stars

The two books I wanted were sent quickly and packed with great care. I was waiting for ‘The Last Unicorn’ to come back into stock and was notified immediately. With it I bought ‘The Neverending Store... See more

Rated 5 out of 5 stars

I have purchased many books from Folio over the years. They are consistently great quality and look great on our shelves. I often buy titles that I reread over and over, and I appreciate the quality o... See more



Company details

  1. Book Publisher
  2. Book Store

About The Folio Society

Written by the company

The Folio Society publishes beautifully crafted collector’s editions of the world’s greatest books, each with newly commissioned illustrations or specially researched photographs throughout. For over 75 years, we have celebrated the unique joy derived from owning, holding and reading a beautiful printed edition of your particular favourite.

Our books can only be purchased new through our website, ordered by post or over the telephone. We deliver to book lovers worldwide.

Beautiful books

We publish exquisitely produced new editions of already published works, with some exclusive anthologies and short story collections. The books we select for publication are timeless – we know they will be enjoyed and appreciated now and in the future. Because each book is considered as an individual object of value in its own right, there is a variety to our design and style – the only uniformity is in the quality of every single edition.

Folio books make wonderful gifts for readers of all ages. Our editions range from the classic fiction to fantasy; science fiction to ancient and modern history; gothic tales to science – there is something for everyone. Please visit our website to see our current collection.

Customer service

Our UK-based customer service team are available to help with your order and delivery queries.

See our international numbers.

Lines are open:
8am to 10pm (UK time) Monday to Friday
9am to 5pm (UK time) Saturday to Sunday

We can offer an exchange or refund (excluding postage) if your book is returned to us within four weeks of purchase.

If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage).


Contact info

4.8

Excellent

TrustScore 5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(32,621)

1,653 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning book

Stunning book. Absolutely beautiful design, wonderful feel, so happy I own it. Delivery was speedy and book arrived in perfect condition, no notes.

17 June 2026
Rated 5 out of 5 stars

TFS is THE BEST

TFS is, in my opinion, one of the most reputable and impressive companies I have ever had the pleasure of buying from.

Firstly, their selection of books is second to none; the quality of their products is truly stunning, and they make any home library that bit more special.

Secondly, because they truly know what customer service means. I ordered a copy of Mansfield Park for my partner for Christmas as it is her favourite book, and when the first copy arrived it was damaged. I reached out to FS, and they immediately sent another; as you can imagine, at a busy period for shipping, it took a while to reach me. With only two days left until Christmas, it arrived...damaged again.

When I let them know, they had an express delivery shipped out by an alternate courier at their expense to ensure it was with me the next morning.

Never have I been more impressed or felt more valued as a customer than I did during this experience.

I would highly recommend this fantastic company.

12 December 2025
Rated 5 out of 5 stars

Trainspotting

I bought my daughter Trainspotting for her 17th birthday. She was elated; she is an aspiring graphic designer, this book is a great point of inspiration for her.

16 June 2026
Rated 5 out of 5 stars

Folio Society provides world-class…

Folio Society provides world-class customer service in friendliness and actually doing what they say they're going to do.

Due to international shipping and customs issues, I've had to contact Folio Society a few times to get the matter sorted. They were extremely friendly, understanding, and actually began working on the issue with speed and transparency. No run around. No sycophancy. Just naked empathy and urgency to rectify the situation. Then, they actually did the job. 5/5 stars.

15 June 2026
Rated 5 out of 5 stars

I've been buying Folio editions for…

I've been buying Folio editions for several years. The service has been consistently prompt. The books are carefully packed to arrive in good condition. The occasional time I have had a problem, Folio has been very easy to deal with and resolve the issue. The books feature very high quality printings and bindings and are beautiful books.

9 June 2026
Rated 5 out of 5 stars

Great Gift

I have purchased several books from Folio as gifts. I have to say that their quality is unmatched, and it is a great pleasure to gift their books. Would continue to support them in the future!

15 June 2026
Rated 5 out of 5 stars

Product is as described

Product is as described. Came beautifully packed. Packaging is high standard. Communications, prompt. I'm very happy with the quality of the product and service.

11 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look