Foam Party Hats Reviews 341

TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

I ordered more than two weeks out and the order has not even shipped yet (day after it was supposed to arrive). No communication from company. I just want a stupid hat for a Halloween costume and now... See more

Rated 5 out of 5 stars

Excellent. 100% recommended. The date of our wedding was scheduled for 2020. Due to the pandemic, we have had to postpone it on 3 occasions. My deposit was in 2019, and from then until today, we hav... See more

Rated 1 out of 5 stars

I ordered a hat and was given a date when they promised it would be done. It still hasn't showed up. Why would they make these promises when they know they cannot fill them. Recommendations are they... See more

Company replied

Rated 5 out of 5 stars

My order did not arrive in time. When I contacted Foam Party Hats by email to cancel the order, I received a response within an hour or two letting me know that they refunded my credit card and could... See more

Company details

  1. Party Store
  2. Craft Store
  3. Hat Shop
  4. Manufacturer
  5. Traditional Costume Store
  6. Wedding Store

Information provided by various external sources

We are an Online Shop that specializes in manufacturing high quality handmade foam hats for weddings, corporate events, birthdays or any type of party/event. At Foam Party Hats, is where your party starts!


Contact info

3.3

Average

TrustScore 3.5 out of 5

341 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars
Foam Party Hats logo

Reply from Foam Party Hats

HI Nylma,

Could you clarify what was the problem with the order? Was the hat damaged in transit? If that is the case let us know so we can make it right for you.

Best,

Manuel

Rated 1 out of 5 stars

The hat arrived after her birthday.

The hat arrive four days after I was told it would and after my daughters birthday.

12 December 2021
Foam Party Hats logo

Reply from Foam Party Hats

Hi David,

We are terribly sorry about this issue, upon checking the order and speaking with you via email, we detected there was a delay on your package due to USPS.

We shipped the package with plenty of time for it to arrive before your daughters birthday, but it took 1-2 weeks in transit which is quite uncommon.

We are going to fill out a complain with USPS and please send us an email so we can do right for you since the hat did not arrive on a timely manner.

Best,

Manuel

Rated 5 out of 5 stars

My son was the biggest hit at school!

I purchased the big pompadour yellow hair foam hat to complete my son's Captain Underpants (Harold Hutchins) storybook costume for Red Ribbon Week at school. I was SO surprised to find a product like this! MUCH better than an actual itchy wig! My son is also on the Spectrum and has sensory issues.. This super soft, very lightweight and comfortable alternative was perfect! He had no issues at all. Everyone at school loved it and he had the best day! I was also very impressed with the customer service! A few strands of the foam hair were detaching and Manuel offered to repair them for me right away! The best part is that it was so endearing to see how this company is truly a family affair! Several generations are working together.. Even the family's sweet dog was there to greet me and keep me company while the fixed the hat! Love this company!

12 November 2021
Rated 5 out of 5 stars

Oh my word!

Oh my word!! I ordered a custom hat for an event. It turned out PERFECT! Better than I even expected. We communicated through email. Manual was a great communicator. He always did what he said when he said. He even gave me my hat for half price. He said my design is something they can sell! So if you get the gingerbread man hat...you’re welcome. 😂😂😂

12 November 2021
Unprompted review
Rated 4 out of 5 stars

The size

The quality is excellent, but the size is small for adults. There should have been some communication regarding who is going to wear them and in the case of women they will have a hard time fitting them over their hairdos.

9 November 2021
Rated 5 out of 5 stars

Love these hats

Love these hats! Made our daughter’s wedding so fun, and now we will use them for Halloween and more. The quality is great for the price.

8 November 2021
Rated 5 out of 5 stars

I was very impressed the company and…

I was very impressed the company’s selection and communication. One hat was fabulous and one was way to large. Manuel (owner) encouraged us to return the large hat immediately. However the cost of returning the hat was close to the cost of the hat. This it’s still here. One thing they could do better is to have free shipping returns.

7 November 2021
Rated 1 out of 5 stars

SHOULDN'T TAKE ORDERS IF THEY CANT FILL THEM. They need some real leadership.

I ordered a hat and was given a date when they promised it would be done. It still hasn't showed up. Why would they make these promises when they know they cannot fill them.
Recommendations are they get some real leadership in this company and not that phony TV big talk exaggerating their abilities to run a business.
Terrible Communication.

31 October 2021
Unprompted review
Foam Party Hats logo

Reply from Foam Party Hats

Hi Bruce, this is Manuel Rojas, the owner of the company.

Upon checking your order, we shipped the hats October 12th so you should have gotten it with plenty of time by October 23rd (as you requested it).

It seems USPS lost the package, hence why you did not received it on the required date. We will be more than happy to send you another one tomorrow right away as well as offering you a full refund due to the issue, since we are sure you needed this hat for Halloween,

Thank you for bringing this to our attention and apologize for any issues. Please let us know.

Manuel

Rated 5 out of 5 stars

You need a foam hat!!

I sent the Texas armadillo to a friend as a surprise. She was delighted!! Excellent service and tracking. Will 100% shop again. Highly recommend these wonderful hats!!

5 October 2021

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