They were definitely helpful because I couldn't use the hotel's website since it was malfunctioning. And all other websites that offered the same hotel we wanted had higher prices. Plus, being able to... See more
Company replied
Fly Now Pay Later
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See what reviewers are saying
have used in the past and was very successful. tried to book another holiday in January and the app apparently has been having technical issues since then , i’ve tried multiple times and still hasn’t... See more
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My cousin booking his wedding for April, only 7 months away and not being able to see my family when my Dad passed away 2 years ago plus not a lot of time to save up to get flights quick this was the... See more
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This company overall has helped me visit places that I would’ve never thought I’ve been. Been using them for over a year and no issues I would recommend 10/10. You guys are the best company out right... See more
Company replied
Company details
Information provided by various external sources
Fly Now Pay Later is a friendly alternative payments company and we’re on a mission to make your booking even easier.
Contact info
33 Cannon Street, EC4M 5SB, London, United Kingdom
- support@flynowpaylater.com
- flynowpaylater.com
COMPANY IS GOING THROUGH DEBT
Can you please just let everyone know that your company is going through bankruptcy! Instead of lying to everyone and telling them that the app is down and the “engineers” are fixing it, it’s better to let people know exactly what is happening… you lying to customers does not get you anywhere. I’ve been approved £2500 and cannot seem to use it. I was told by a flight agent what is going on with FNPL
6 June 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Christina,
Thank you for sharing your concerns. We understand how crucial transparency is in our dealings with customers.
We assure you that Fly Now Pay Later is not going through bankruptcy. We are experiencing a technical issue that our engineering team is working tirelessly to resolve.
It's unfortunate that you've been inconvenienced and we deeply apologize for any misunderstanding caused. We are committed to getting the service back online as quickly as possible to allow you to utilize your approved amount.
Please reach out to us at support@flynowpaylater.com for any further queries or concerns. Your patience during this time is highly appreciated.
Best regards,
Support Team
I purchased a ticket via Fly now pay Later…
I purchased a ticket via App my money was deducted twice using virtual card and ticket issued according to the email I received when they wanted me to pay more money. I sent a message and was told it was confirmed given a ticket number and airline name,as I had not received proof of ticket.Two days later I planned to purchase extra luggage, called the airline which was Luftansa. I gave the customer service my ticket number he won't found it. I told him it's confirmed he then said my ticket was cancelled on the day I paid. The person at Luftansa had no explanation. It was an inconvenience and devastating I have sent fly now pay later emails, phone calls no one responded as I wanted answers. Suddenly, I could not log in the website App after paying I got blocked. Clearly, its fraud.My bank contacted them and my money got refunded by fly now pay later. I was greatly inconvenienced as I had planned my journey had to buy a new ticket from Ethiopian Airline . But now fly now has put it against my credit score. This is a scam they took my money, cancelled my ticket without notice and no explanation up to now and now it's appearing in my credit scores default. I have proof of emails I sent to them no response.How can I get this resolved my name removed from credit default and my credit score has been affected. My bank got involved I had to ask them to contact them as my efforts were fruitless fly now later refunded my bank after they defrauded and failed to provide a service Ticket never existed. I can no pay for something I never used. Or else I will contact newspapers and other social platforms I will not rest until justice is in place if I don't get help I will not rest until I get my name cleared.Please clear my name. I did not use your ticket, you cancelled it without informing me.
18 November 2022
Unprompted review
Reply from Fly Now Pay Later
Thank you for sharing your experience and we are sincerely sorry to hear about the issues you've faced. We want to rectify this situation and work towards a satisfactory resolution for you.
Please get in touch with our support team at support@flynowpaylater.com with all relevant details and any proof you might have. We are committed to investigating this issue thoroughly and resolving any errors that may have occurred.
It's important to us that your concerns are addressed and your credit record is accurate. We appreciate your patience and cooperation as we work to correct this issue.
We're looking forward to helping you resolve this issue promptly.
Best regards,
Support Team
This Company Is A Scam
This Company Is A Scam. It’s Been Over A Month and they Done Multiple Credit checks on me as Per My Credit Report But can’t Use them To use the Credit Limit they provided.
10 April 2023
Unprompted review
Reply from Fly Now Pay Later
Dear Khalid,
Thank you for sharing your feedback with us on Trustpilot. We're sorry to hear about the issues you're facing and we're eager to help.
Please reach out to us directly at support@flynowpaylater.com with the details of your experience. Our support team will be more than willing to assist you and help resolve the problems you're facing. Your satisfaction is our priority.
Looking forward to assisting you soon.
Support Team
Randomly took my limit
Randomly took my limit. My credit limit has not lowered. Nor have I missed a payment
24 May 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Charley,
We are truly sorry to hear about your negative experience with us.
We appreciate your inquiry about the recent adjustment to your credit limit. Our decision engine periodically reviews information from credit reference agencies and updates your credit limit based on the data gathered.
You will be able to re-apply after 30 days.
We are unable to amend this offer. This is based on your overall credit worthiness. We can say that the decision was influenced by the information we received from the credit bureaus. You may wish to contact them if you would like to find out what information they hold.
We understand that this is not the experience that you are expecting. Please know that we keep tabs on this in our system. I appreciate your patience and understanding. Please let us know so we can provide additional assistance, you may send an email to support@flynowpaylater.com
With gratitude,
Support Team
time to change engineering team guys.!
time to change engineering team guys.!! this is something else not engineering problem loosing customers...
23 May 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Gokhan,
We are truly sorry to hear about your negative experience with us.
We are extremely sorry for the inconvenience caused.
Our engineering team is working on it to fix the issue as soon as possible,
We would love you to use our service,we will notify you once our system is up and running.
If your booking is urgent, please try to use your own payment method (credit card) of your choice until our issue is resolved.
We understand that this is not the experience that you are expecting. Please know that we keep tabs on this in our system. I appreciate your patience and understanding. Please let us know if we can provide additional assistance, you may send an email to support@flynowpaylater.com
With gratitude,
Support Team
So what is going on with your…
So what is going on with your engineering team still have an issues? I can't believe it's taken so long to fix your website and app. Maybe you need to find new engineers and know what they're doing. Why even have an app if it has not worked for months? How about some answers? Not a bunch of excuses
18 May 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Jerry,
We are truly sorry to hear about your negative experience with us.
We are extremely sorry for the inconvenience caused.
Our engineering team is working on it to fix the issue as soon as possible,
We would love you to use our service, we will notify you once our system is up and running.
If your booking is urgent, please try to use your own payment method (credit card) of your choice until our issue is resolved.
We understand that this is not the experience that you are expecting. Please know that we keep tabs on this in our system. I appreciate your patience and understanding. Please let us know if we can provide additional assistance, you may send an email to support@flynowpaylater.com
With gratitude,
Support Team
FREUDULENT
Back In May 2020 I started receiving letters by post from a company I had never heard of called “Fly Now Pay Later” saying that I owed them money, at first it was for around £300.
I called the number on the letter and the call was picked up straight away, and the voice on the other end of the phone sounded like they were overseas (not unusual for even UK based companies) they asked me straight away to give them personal details for security purposes, which I declined. They said that they could not discuss any account details with me until I went through security (again, this is standard but I do not trust this company, I have no idea who they are and I am not comfortable giving them my personal details over the phone) I ended the call and contacted police Scotland via 101. They filed the report gave me a crime reference number. They told me just to ignore any further letters and report the scam to Crimestoppers, which I did.
Over the next couple of months in 2020 I received more letters from Fly Now Pay Later, each time a new letter came through the door it was for more and more money. I kept them all in a drawer and continued to ignore them.
The next letter I got came from a debt management company. I called them up and felt more comfortable giving them my information as the letter looked more legit, their website more professional looking and the call handler was English. He took my crime reference number and told me they would investigate it. This was the last I heard from either company.
I’ve since sold the property I was living at while this was going on and unfortunately never kept any of the letters. I now wish I had but as far as I was aware the matter was resolved.
Today I was using the proceeds from the sale of the property to settle some genuine debts and then ran a credit report through my mobile banking app. It was then I noticed that this bogus debt was now showing on my credit history. I opened a dispute with Fusion who generated the report and received an email within an hour saying that my dispute had been unsuccessful. I sent them a follow up email asking them to advise me how they reached this decision and on what grounds this was rejected.
I then contacted police Scotland again and am awaiting a call back (this can take days, if not longer)
I feel it is important to clarify that I *have not* signed up to any sort of credit agreement with any lender relating to booking flights. I do not have any emails or correspondence from Fly Now Pay Later or any other lender prior to the letters I received in 2020 when my account was allegedly in default.
According to the credit report the account was first opened in December 2019. I did travel to the United States in 2019, but in September and my flights were booked and paid in full via an online travel agency Travel Trolley in July 2019. I have emails, a booking confirmation and an invoice to back this up. None of which anywhere mentions Fly Now Pay Later.
17 May 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Gary,
We are truly sorry to hear about your negative experience with us.
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this immediately. We would like to sort things out with you may we have your phone number or email address?
We take transparency extremely seriously, you may also send an email to support@flynowpaylater.com in order to investigate this matter further for you.
With gratitude,
Support Team
OMG WORST COMPANY EVER!
OMG WORST COMPANY EVER!! so signed up pass credit checked offered the amount £1500. its been 7 months I have been trying to use the company nothing the phone number hangs up so u can't speak to a real person when u do email takes about a week or never for some1 to get back to only for them to say use ur own credit card to pay for the holiday..are u serious! so what's the point? all they do say I'd they have issue and cnt tell you it's gonna be fixed! all I knw this is worst company ever no1 to help or speak to.7 mths lol I have been on holiday 3 times without help frm this app don't see the point of it! and I will continue to make ppl be aware of this rubbish company that when u apply they run a hard credit check and even when u pass u still can't use amd it has a great impact on ur credit score so don't even bother using them frm dec 2022 till 14 may 2023 I can't even get virtual card to use🤣 it jus gets better with no1 too resolve this! check twitter cus I won't stop u till u ppl sort this rubbish out
13 May 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Latoyah,
We are truly sorry to hear about your negative experience with us.
We are extremely sorry for the inconvenience caused. We do appreciate that you already settled your current loan.
Our engineering team is working on it to fix the issue as soon as possible,
We would love you to use our service, we will notify you once our system is up and running.
If your booking is urgent, please try to use your own payment method (credit card) of your choice until our issue is resolved.
We understand that this is not the experience that you are expecting. Please know that we keep tabs on this in our system. I appreciate your patience and understanding. Please let us know if we can provide additional assistance, you may send an email to support@flynowpaylater.com
With gratitude,
Support Team
Absolutely terrible app first can't…
Absolutely terrible app first can't take direct payment now can't use app at all Absolutely useless customer service
10 May 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Julie,
We are truly sorry to hear about your negative experience with us.
We are extremely sorry for the inconvenience caused. We do appreciate that you already settled your current loan.
Our engineering team is working on it to fix the issue as soon as possible,
We would love you to use our service,we will notify you once our system is up and running.
If your booking is urgent, please try to use your own payment method (credit card) of your choice until our issue is resolved.
We understand that this is not the experience that you are expecting. Please know that we keep tabs on this in our system. I appreciate your patience and understanding. Please let us know if we can provide additional assistance, you may send an email to support@flynowpaylater.com
With gratitude,
Support Team
Rubbish - doesn’t work.
Set up account. Went through credit checks, approved. Can I use it at all? Nope…app keeps “loading”, no one available to help, the app doesn’t work, the help service doesn’t work.
Really awful.
9 May 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Soms,
We are truly sorry to hear about your negative experience with us.
We are extremely sorry for the inconvenience caused.
Our engineering team is working on it to fix the issue as soon as possible,
We would love you to use our service,we will notify you once our system is up and running.
If your booking is urgent, please try to use your own payment method (credit card) of your choice until our issue is resolved.
We understand that this is not the experience that you are expecting. Please know that we keep tabs on this in our system. I appreciate your patience and understanding. Please let us know if we can provide additional assistance, you may send an email to support@flynowpaylater.com
With gratitude,
Support Team
Been using for a while with no problems…
Been using for a while with no problems at all until they have make changes to their payment method. So did everything was told to do I.e pay direct to fly now as they are upgrading.Again no problems until they ask for me to re-add my payment card. Again no problems until they have now given me a missed payment fee through no fault of my own. Nothings changed on my account didn't even change my payment card but managed to take all the payment plus late fee! SCAM SCAM SCAM! DO NOT USE THIS COMPANY! Tried everything to co tact but can't get through to anyone stay well clear!
6 May 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Steven,
We are truly sorry to hear about your negative experience with us.
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this immediately. We would like to sort things out with you may we have your full name or email address associated with your account?
We take transparency extremely seriously, you may also send an email to support@flynowpaylater.com in order to investigate this matter further for you.
With gratitude,
Support Team
Very vague.. App not working for weeks.
App has not been working for weeks and weeks. Just get robot messages back when contacting customer support.
26 April 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Zach,
We are truly sorry to hear about your negative experience with us.
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this immediately. We would like to sort things out with you may we have your full name or email address associated with your account?
We take transparency extremely seriously, you may also send an email to support@flynowpaylater.com in order to investigate this matter further for you.
With gratitude,
Support Team
it can be done
i did have some delays but yo be honest always communicated to and once saffron took control matter was solved and happy with outcome
11 April 2023
Unprompted review
Reply from Fly Now Pay Later
Hi William,
Many thanks for providing us with your review.
We are excited to hear that you enjoy our service! Wishing you the best!
All of our thanks,
Support Team
Scammers (not intentions of providing a service)
Scammers.
They make you enter personal details, credit check and give credit agreement, yet have no intentions of offering a service!
You will not be able to make any sort of booking!
Avoid
22 April 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Butler,
We are truly sorry to hear about your negative experience with us.
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this immediately.
Investigations are thorough/ comprehensive so as to give you the best and most accurate information on the situation.
We take transparency extremely seriously, we would like to sort things out with you may we have your full name or email address associated with your account? you may also send an email to support@flynowpaylater.com in order to investigate this matter further for you.
With gratitude,
Support Team
Refund Outstanding
As with other reviews I am frustrated at the delay in processing a refund. Until this time the service I received from Fly Now Pay Later was fine and I had no issues. Unfortunately I had to cancel my flight and am due a partial refund of the amount paid. I was contacted by Fly Now for my bank details and advised that payment would be made within 10 days, this hasn't happened. Since then I have not received a response or update, other than a second request for my bank details. It's unfortunate as I now probably wouldn't use their service again or recommend them.
5 April 2023
Unprompted review
Reply from Fly Now Pay Later
Hi John,
We are truly sorry to hear about your negative experience with us.
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this immediately.
Investigations are thorough/ comprehensive so as to give you the best and most accurate information on the situation.
We take transparency extremely seriously, so we would appreciate it if you could send an email to support@flynowpaylater.com in order to investigate this matter further for you.
With gratitude,
Support Team
Error message
I am a new customer and only opened the account last year. Worked fine and all good.
So this year in February I tried to book again and have been getting an error message since March. Every time I email I get the same message .. oops there’s an error and our technical team are trying to resolve it asap.
That was two months ago!! The technical team have still been unable to resolve this. Worst experience ever. I booked my holiday with my card in the end. Customer service is none existent. Robot messages each time. Have been a very good customer and always paid on time. This error message and unable to use the virtual card were never resolved.
18 March 2023
Unprompted review
Reply from Fly Now Pay Later
Hi MO,
We are truly apologetic that we have caused you distress on your journey with us. These processes can take some time longer than usual, as we are in unprecedented times. We focus our intentions on supporting you as effectively as possible during this climate.
Investigations are thorough/ comprehensive so as to give you the best and most accurate information on the situation. Your feedback is welcomed, and we are adapting our approaches with each and every comment.
Kind regards,
Support team
Fraudulent
NEW
Absolute joke company. I have never had a credit card with them , yet they mark my credit report as a default every single month despite a respected credit reference agency TransUnion desperately trying to act on my behalf and remove this wrong monthly report. Joke joke joke scandalous company. Beware of them . Use them at your peril
19 April 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Gavin,
Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused you. We understand that a fraudulent account was set up in your name, and we can assure you that we take such matters very seriously. We apologize for any confusion caused by referring to you as one of our customers. We understand that this account was set up fraudulently, and we are taking immediate steps to correct this error. We have taken note of your concern regarding your credit record being blemished, and we are committed to addressing this issue.
We have forwarded your request to our team responsible for credit reporting, and we will work closely with them to ensure that this incorrect information is corrected and will not be sent out again. We have also informed TransUnion that we are investigating the matter and taking steps to resolve it.
We appreciate your patience throughout this process. If you have further inquiry, kindly send us an email to support@flynowpaylater.com Thank you for your kindness and understanding.
Kind regards,
Support team
Awful
Been trying to book my tickets despite having a credit limit being told there is no credit on my account. The app not working and just keeps buffering. Poor customer service don’t respond to you quickly and the worst bit no contact number. Well they do have one but its automated!!! Terrible app.
16 March 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Angb,
We are truly apologetic that we have caused you distress on your journey with us. This process can take some time longer than usual, as we are in unprecedented times. We focus our intentions on supporting you as effectively as possible during this climate.
We are working diligently to resolve the issue and expect to resume services in about a month's time.
We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Our engineering team is working on it to fix the issue as soon as possible, however, we don’t have the exact time frame for when it will be resolved. We will notify you once our system is up and running.
We appreciate your patience throughout this process. If you have further inquiry, kindly send us an email to support@flynowpaylater.com Thank you for your kindness and understanding.
Kind regards,
Support team
Poor services
I’ve been trying to use the fly now pay later app to book flights but apparently app is frustratingly poor. Also I raised issue of inability to create virtual card and reply is technical issues which apparently their competent (so called) engineering team trying to resolve for several weeks on end!! Furthermore if you ever try to call them, automated message and Adios! Absolutely frustrating and appalling
20/04/23; since I’ve had good communication from fly now and they have been and demonstrated commitment to resolve ongoing issue
14 April 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Sanjay,
We are truly apologetic that we have caused you distress on your journey with us. These processes can take some time longer than usual, as we are in unprecedented times. We focus our intentions on supporting you as effectively as possible during this climate.
Investigations are thorough/ comprehensive so as to give you the best and most accurate information on the situation. Your feedback is welcomed, and we are adapting our approaches with each and every comment.
Kind regards,
Support team
Please don’t use this company
edit : they than have the cheek to ask me to amend my review!! After offering just a lacklustre apology despite the stress this has caused.
Please don’t use this company. You will never ever speak to a human. To start of my experience they took two lots of deposit off my card then took ten days to refund well actually had to get the bank involved. Secondly they keep sending automated emails to say my account is overdue when quite clearly it’s not and even the app is representing that’s it all up to date. They won’t add visa debit for continuous authority. Their chat function is broke no phone numbers. Is this just run my robots?
5 April 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Kerry,
We are truly apologetic that we have caused you distress on your journey with us. This process can take some time longer than usual, as we are in unprecedented times. We focus our intentions on supporting you as effectively as possible during this climate.
We can confirm that your account is already in good standing.
Since you have already made the payment, you may disregard the email that you received.
Rest assured that there will be no other payment attempts that will be made until your next due date.
We also sent you an email with instructions on how to reactivate your card so we can start taking your payments automatically on your next due date.
We would love to resolve further inquiries with you. Kindly send an email to support@flynowpaylater.com. Rest assured that we will attend to your queries and help you with the next steps to resolve this matter.
We appreciate your patience throughout this process. We are always here to help. Thank you for your kindness and understanding.
Kind regards,
Support team
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