They were definitely helpful because I couldn't use the hotel's website since it was malfunctioning. And all other websites that offered the same hotel we wanted had higher prices. Plus, being able to... See more
Company replied
Fly Now Pay Later
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See what reviewers are saying
have used in the past and was very successful. tried to book another holiday in January and the app apparently has been having technical issues since then , i’ve tried multiple times and still hasn’t... See more
Company replied
My cousin booking his wedding for April, only 7 months away and not being able to see my family when my Dad passed away 2 years ago plus not a lot of time to save up to get flights quick this was the... See more
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This company overall has helped me visit places that I would’ve never thought I’ve been. Been using them for over a year and no issues I would recommend 10/10. You guys are the best company out right... See more
Company replied
Company details
Information provided by various external sources
Fly Now Pay Later is a friendly alternative payments company and we’re on a mission to make your booking even easier.
Contact info
33 Cannon Street, EC4M 5SB, London, United Kingdom
- support@flynowpaylater.com
- flynowpaylater.com
Well after 5 years after my flight I…
Well after 5 years after my flight I payed for and was cancelled due to the airline going bust you’ve finally sent a email to say my account is clear for a flight I never got. I got the money back off my bank as you wouldn’t return funds and then you put it down as missed payments as no one was going to give me my money back and was your problem to sort out as my contract was with you. That then was on my credit file and as missed payments and my credit score went down. No one seem to be interested about this and what you did. Are now going to pay me compensation for this effecting my credit score? No didn’t think so! You’re no different to another big company next to useless when you have a problem. Plus you sad I’m free now to book another flight😂 what a joke.
21 August 2024
Unprompted review
Reply from Fly Now Pay Later
Hi Kevin,
Thank you for reaching out and sharing your experience.
I’m really sorry to hear about the issues you’ve encountered.
To address your concerns and ensure that everything is handled correctly, could you please send an email detailing your situation to our support team at support@flynowpaylater.com? This will allow us to look into your case more thoroughly and provide the necessary assistance.
Once again, I apologise for the inconvenience, and we appreciate your patience in getting this resolved.
Best regards,
Support Team
Don’t use this
Don’t use this, they will mess you up
App wasn’t working and they messed up my credit.
1 July 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Najeeb,
Thank you for bringing this to our attention.
I’m really sorry to hear about the issues you’ve experienced with our app and how it has affected your credit.
To ensure we address this properly and assist you further, could you please email us at support@flynowpaylater.com with more details? This will allow us to investigate the situation thoroughly and work towards resolving it for you.
We truly appreciate your feedback and apologize for any inconvenience caused.
Best regards,
Support Team
Reply from Fly Now Pay Later
Thank you for your 5 stars!
Do not use this company
Do not use this company, it is fake! I used it in the past and had problems with the money collectors because they didn't refund me on time and put me in credit debt! 4 years ago it went super ok, now it's a disaster! Nothing works anymore, you can't make an account anymore, you can't buy vacations. It's a disaster of an application! 4 years ago I think it had a different management and everything was going perfectly, people were happy! Now they only have problems and they don't solve them at all. They say they have had technical problems for 2 years, but for 2 years they still haven't fixed these technical problems
19 February 2024
Unprompted review
Reply from Fly Now Pay Later
Hi Elvis,
We apologise for the inconvenience you've experienced. Please be assured that we have responded to all queries, including yours, and our operational status is transparently updated on our website. We are actively working to resolve the technical issues and appreciate your patience. For more information and updates, please visit our website.
Support Team
Thanks Sofia for the Legendary work but…
Thanks Sofia for the Legendary work but i really need the matter hastened cos i need my refund. Air Maroc said Money have been refunded to my third party whom said it was sent to fly now pay later even when i have completed my payment. I will appreciate if you can look into my matter properly as no one know the phone numbers to call
9 November 2023
Unprompted review
Reply from Fly Now Pay Later
Thank you for reaching out and for your kind words about Sofian's efforts.
We understand the urgency of your situation regarding your refund and we want to assure you that we are actively working on resolving this matter. It seems there has been a complex chain of transactions, but rest assured, we are in contact with Air Maroc and the third-party involved to track down the refund status.
We appreciate your patience and your completion of the payment process. We are committed to ensuring that your refund is processed as swiftly as possible. Your case has been escalated and we are giving it the highest priority.
Please expect an update from us soon. If you have any more details or further inquiries, do not hesitate to reach out. Your satisfaction is our top priority.
Warm regards,
Support Team
Wouldn’t use them there out to fraud…
Wouldn’t use them there out to fraud and fleece every penny out of people but once they owe a refund BAM non contactable ignores all emails etc don’t tell me to contact support I already did this.. you simply fraud customers and that’s all there is to it between you & flymble & kiwi your all as bad as each other seriously do yourselves a favour people an book direct with airlines never had a issue booking direct with easyJet but this company is a rip off scammer etc I contacted action fraud and made a formal statement as im tired a customer should not have to run around doing your work for me you should be ashamed of the tactics you take to fleece people, I already got a open court claim against fly now pay later but they simply don’t respond so they love frauding customers and simply won’t refund what’s there’s, kiwi was given my bank details so many times but then blames flymble then flymble blames fly now pay later and they blame flymble lol it’s unreal now I just don’t get no response absolute shambles I also contacted wales online to run a story about this sheer scams these company try to pull so they don’t pay out.
Follow up as of 8th November 2023 Sophian kindly told me after I keep asking for updates which they don’t come to me may I say I have to chase them! Constantly emailing that the agency have refunded but I have to pay fly now pay later £172.14 what for? My flights were cancelled due to the pandemic of Covid in 2020 you can’t even make this up lol she is frauding me out of a payment I’m suppose to have back £299.44 is meant to come back to me she is withholding this payment as she wants £172.14 lol! 😂 I paid directly to fly now pay later no one else I paid them therefore they are liable for my refund, I paid for a service I did not get as it was cancelled have all the proof and SUPRISE!!! She has gone quiet now I noted all that down in a email.. thought so as soon as they owe you money they go quiet I reported all the chat logs emails names etc to action fraud and reported this to small claims court on a act of fraud imagine how many people they do this to! I’m only telling the 100% truth on this review and the only way you will get me to remove it is asking for my bank details and giving me £299.44 of my money till then the fraud claims will run and I will take action of compensation for chasing you. Disgusting behaviour may I add. Just disgusting.
Follow up as the 9th November this was cancelled due to the pandemic Covid 19 and have proof by airlines I don’t want to hear excuses we was going through a pandemic back then and 2 flights got cancelled due to covid 19 hitting anymore excuses?
As of 23/11/2023 I keep getting ignored they know full well they owe me a refund and they scam and scam and scam just look at there google reviews it’s flooded!! Scammers
As of 30th December 2023 they still owe me over £200 they refuse to give me this money there scammers no wonder there company has gone down the pan not surprised with how many they have scammed
As of April 2024 court proceedings against this company have happened court sided with me however they still haven’t made the payment says it all.
28 September 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Naomii,
Our records show that your cancellation with Flymble was voluntary, and according to their terms and conditions, you were eligible for a partial refund, which has been processed. We understand that the outcome of a partial refund is disappointing, but please be assured that if a full refund were due, we would have no hesitation in processing the entire amount.
As a payment platform, we facilitate transactions between customers and travel providers. In situations involving cancellations and refunds, we must abide by the policies set forth by the travel providers. We encourage you to reach out directly to Flymble regarding their cancellation policy and any discrepancies you believe there may be.
We strive to act fairly and transparently with all our customers and regret any inconvenience or misunderstanding. Our team is available to discuss this matter further with you and assist in clarifying any questions you may have regarding the process.
Kind regards,
Support Team
I used flynow pay later first time was…
I used flynow pay later first time was all good its been 7 months first I was not able to use services again now I am not able to login on app its been 7 month very disappointed
26 August 2023
Unprompted review
Reply from Fly Now Pay Later
Thank you for taking the time to share your experience with us on Trustpilot. We genuinely apologize for the inconvenience you've faced with our service over the past months. We understand how important it is for our users to have seamless access and we are actively working on improving our platform to ensure a better experience in the future. If you have any specific concerns or queries, please do not hesitate to reach out to our customer support team, and we will do our best to assist you.
We value your feedback and patience and hope we can provide a more satisfactory service to you in the future.
Support Team
I booked a flight no problem and fully…
I booked a flight no problem and fully paid the balance well in time then I app crashed then it was saying I wasn't a customer then when I finally got the app to work it said my wasn't credit worthy I work full time and my credit score hasn't changed it got better I feel so let down in my defence if u pay on time this shows that ur a good customer
20 August 2022
Unprompted review
Reply from Fly Now Pay Later
Hi Clive,
We're genuinely sorry for the inconvenience you experienced. While we're working on enhancing our platform, we realize it may have caused disruptions.
Your commitment as a customer, shown by timely payments and good credit, is truly appreciated. We deeply regret any confusion. Please reach out to us at support@flynowpaylater.com so we can assist further. Your understanding and patience mean a lot.
Warm regards,
Support Team
Not sure what is going on with them but…
Not sure what is going on with them but the app no longer works, it was always my go to when paying for flights however can't generate a credit line to use. Some of the website I have tried to use it with has said they no longer exist.
I try to login via the app tells me my email address doesn't exist. I login via laptop it sends a link to my email address and I am able to login however no credit, everything is greyed out it just doesn't function.It's been like this for over 2 years
25 July 2023
Unprompted review
Reply from Fly Now Pay Later
Hi BE,
Thank you for your feedback and we sincerely apologize for the inconvenience you've been experiencing.
We're currently undergoing a significant enhancement of our app and platforms, aimed at providing a more seamless and efficient user experience. Unfortunately, these changes have temporarily affected some functionalities, including credit line generation and login procedures. We understand the frustration this has caused, and we deeply regret any inconvenience.
Please rest assured that we are working diligently to resolve these issues as quickly as possible. In the meantime, we ask for your patience and understanding. Once our updates are complete, we believe you will enjoy a significantly improved user experience.
For any immediate concerns or issues, please do reach out to our customer service team at support@flynowpaylater.com. We are always here to help.
Thank you for your understanding.
Best regards,
Support Team
This app is useless
This app is useless, have been trying to use the app to book a holiday, but the app now says I have £0 limits. I can’t even contact customer service as that isn’t working as well.
25 July 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Jane,
We're truly sorry for the inconveniences you've experienced. We're aware of some ongoing technical difficulties, which have unfortunately affected your user experience. Please rest assured, our team is working diligently to resolve these issues.
We understand that our customer service has not met your expectations in this instance. We strive to provide reliable and responsive service, and we regret falling short in this scenario.
We'd like to directly address your concerns. Could you please contact us at support@flynowpaylater.com? This will help us offer you more prompt and effective assistance.
We value your patience and understanding as we work to improve our services.
Best regards,
Support Team
2nd negative review
This is the 2nd negative review I'm having to give within the space of less than a year. First issue I was having with my account earlier in the year was that the app was struggling to generate a card for me. I was then later told that there is technical issue and they are working hard to rectify the problem.
I recently logged into my account hoping to use flynowpaylater and I was on there for about five minutes. I saw my limit of £1500 which has always been the case and all of a sudden it just disappeared and changed to £0 while I was on the app. I tried to contact customer services through the app to which I explained my issue and the app or bot then asked me to confirm my name and whether it was correct but it wouldn't even allow me to click on the tick to confirm.
The whole app and system is a mess. Appears it has been like this for months!!!!! I have contact them through email twice using and I have not received any response whatsoever.
If you're experiencing financial difficulties or looking to close the company, please just tell people so they know to look elsewhere. You've been telling people about experiencing "technical difficulties" for a long time now. Surely you must be in breach of operating standards right now.
I have used their app many times in the past and the service was absolutely fab but seems to be a massive let down right now.
1 July 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Atinuke,
We are sincerely sorry to hear about your recent experience with Fly Now Pay Later.
We appreciate you being a loyal customer and we understand that the ongoing technical issues are causing frustrations.
We assure you that our team is working relentlessly to resolve these technical challenges and enhance the overall functionality of our platform. The situation you're facing is temporary and not indicative of the service quality we strive to provide.
We understand your concerns about the lack of communication. We aim to provide responsive and helpful customer service, and it's clear we fell short in this case. Please know we're taking your feedback seriously and will use it to evaluate and improve our processes.
Regarding your concerns about our financial stability, please be assured that our current technical issues are not related to financial difficulties. We apologize if our ongoing technical issue has created such a perception.
To better assist you and resolve your current issue, we ask that you reach out to us at support@flynowpaylater.com so we can directly address your concerns and provide more immediate assistance.
Thank you for your understanding and patience. We're committed to making things right for you.
Best regards,
Support Team
Still waiting for help…
Getting really tiring making these reviews but it seems to be the only way I get a response from this company now. At the end of June I left my last review and this is part of the reply the company made on the 30th June;
“ We want to assure you that we are neither withholding your refund nor intentionally causing these delays. We remain committed to returning your funds as soon as they are made available to us.
That said, we understand that this assurance does not alleviate your immediate concerns. We would like to make this right for you, and your case has been escalated for a detailed review and expedited resolution.
Please expect an update from our team via email very shortly. We appreciate your patience and understanding in the meantime, and we promise to keep working on your behalf until this matter is fully resolved.”
Fast forward 2.5 weeks and I’ve not been contacted once, and in fact I sent them a further email when on holiday and it has been ignored. Replies are becoming more scarce as time goes on now, I get the impression they just want me to give up and stop pursuing my refund. Worst experience I’ve ever had as a consumer
13 July 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Oisin,
We apologize for the delay and understand that this must be frustrating for you.
We understand that waiting for updates is challenging, especially when there are concerns about your refund. As such, we request that you send us another email at support@flynowpaylater.com so we can prioritize and fast-track the resolution of your case.
Your understanding and patience are greatly appreciated, and we promise to do our best to resolve this matter as quickly as possible.
Best regards,
Support Team
Avoid
Avoid! Not been able to book at all.
They gave me a credit limit however as they have been “experiencing” technical difficulties It won’t generate any payment cards. It’s been like this since day 1 and 3 months on it’s still going on. Just remove the feature and stop marketing it atletas
8 July 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Jack,
We're sincerely sorry to hear about the technical issues you've encountered while trying to book through our platform.
Our team is constantly working on enhancing our system to offer our users a smoother and more efficient experience. We understand your frustration and we're truly sorry for any inconvenience this may have caused you.
Please know that your feedback is extremely valuable to us as we continuously strive to improve our services. We assure you that our team is actively working to rectify the issues you mentioned and we remain committed to providing the highest level of service to all our customers.
We appreciate your patience during this time. If you need any further assistance or if there's anything else we can do to support you, please feel free to reach out to our customer service team.
Best Regards,
Support Team
Used this site to book my flight,was…
Used this site to book my flight,was straight forward and affordable payments,I highly recommend them.
7 July 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Andrew,
Thank you so much for your positive review and for recommending us! We're thrilled to hear that you found the booking process straightforward and the payment plans affordable.
It's our priority to ensure a smooth and hassle-free experience for all our customers.
We appreciate your support and look forward to serving your travel needs in the future.
Safe travels!
Support Team
First time round was great no issues at…
First time round was great no issues at all but since November last year the system has been down and not able to book nothing ! When I email them all I get is generic responses saying technical difficulties !! Surely they should have been sorted out 7months later 🤦♂️ company is a joke now pointless having an account open anymore with them as never able to use it .
26 June 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Jason,
We truly value your feedback and understand your frustration with the ongoing technical issues.
Our team is working relentlessly to resolve these issues and restore our system to full functionality. Please be assured that this is our top priority and we are making every effort to bring back the seamless service that you experienced with us initially.
The duration of these technical difficulties has indeed been longer than expected, and we understand the inconvenience this has caused you. The situation is complex and involves factors that are, regrettably, beyond our control.
We sincerely apologize for the generic responses you have received so far. We aim to improve our communication and will strive to provide more specific updates moving forward.
Once the issues are resolved, we will ensure to reach out to you directly. We appreciate your patience and understanding during this time, and we look forward to serving you again soon.
In the meantime, please feel free to reach out to us at support@flynowpaylater.com if you have any questions or require further assistance.
Support Team
I had a great experience the first…
I had a great experience the first time. Paid my DC trip air bnb but in January I tried to change cards due to lost. Took 3 weeks before they got back. Then received an email that I could do a bank wire and I was like oh heck no. Finally got my new card on there to work. Paid off. Now, i can’t book another trip for the cruise. They are saying technical difficulties since March. At some point I really feel scammed.
23 January 2023
Unprompted review
Reply from Fly Now Pay Later
Hi Takieshia,
Thank you for sharing your feedback and we apologize for the inconvenience you've experienced. Your satisfaction is very important to us and we are sorry to hear that our recent services didn't meet your expectations.
We have indeed been experiencing technical difficulties since March as we're currently enhancing our platform to serve you better. This temporary issue has impacted our operations, and we're sorry for any concern or confusion this has caused.
We've sent you an email further explaining the current situation and we assure you that this is a temporary situation and not indicative of our usual service standards. Our technical team is working diligently to resolve this issue and get our services back up and running as soon as possible.
Please feel free to reply to our email if you have any further questions or concerns. We appreciate your understanding and patience during this time, and we look forward to serving you again in the near future.
Best Regards,
Support Team
Dont use them..
Don't go with them they are unhelpful I feel so so extremely sad right now. We have paid over £400 for flights and received no flights they have told us it is cancelled and we are not getting our money back. Now we have to pay another £600 for flights which we are having to ask family members for don't book with them. They are difficult to contact and to be honest not very helpful when they do get back. 3 days before we are to fly out and nothing we've paid for everything accommodation, car hire, car parking at the airport and now we have no way of getting to Iceland completely bad. Please don't use these guys, I can't stress enough! I am having to look into the legal side of this or take it further somehow I need to look into it.
15 June 2023
Unprompted review
Reply from Fly Now Pay Later
We're deeply sorry to hear about your unfortunate experience, and we understand your frustration. Please accept our sincerest apologies for any inconvenience this may have caused you.
Our customers' satisfaction is our top priority and what you've described is far from the service we strive to provide. We always aim to ensure a smooth journey for all our customers and it's disheartening to hear that we did not meet your expectations in this instance.
Given the seriousness of your situation, we would like to investigate this matter further. If you could, please reach out to us at support@flynowpaylater.com providing all the relevant details of your booking and your contact information. This will allow us to promptly address your concerns.
Support Team
My credit limit as Gone to nothing I…
My credit limit as Gone to nothing I had £1000 to spend but that was a joke been trying to book a flight since December last year but the same story we have a computer problem which is rubbish they have Gone into bankruptcy
11 June 2023
Unprompted review
Reply from Fly Now Pay Later
Thank you for your feedback left on Trustpilot. I'm sorry to hear about the issues you've experienced with our service, and I can understand your frustrations.
We are currently experiencing some technical difficulties, which has indeed affected the availability of our service. We assure you that we are working round the clock to resolve this as quickly as possible.
Your credit limit issue is likely related to this ongoing technical problem. We appreciate your patience and understanding during this time. To help us assist you more effectively, could you please reach out to us directly at support@flynowpaylater.com?
This way, we can access your account details, better understand your issue, and ensure we offer the most appropriate resolution.
Regards,
Support Team
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