Frontier Airlines Reviews 

⭐☆☆☆☆

Don’t book Frontier if you can avoid it. By the time you pay for every little thing, you might as well have booked a better airline where your carry-on is already included.

I miss Spirit because, in my experience, the process was much smoother. At the Atlanta airport, the Frontier gate manager stood at the gate watching every passenger’s bag like a bulldog, making sure to charge people for anything that didn’t meet their rules. It honestly felt like customer service wasn’t the priority.

The staff came across as rude, unprofessional, and not helpful at all. Instead of trying to assist passengers, the focus seemed to be on collecting more fees. Save yourself the frustration and consider booking an airline that includes your carry-on and offers better customer service.

I will NEVER fly with Frontier EVER AGAIN!!! ZERO STARS!!!!
If you think you get your flight for cheaper through Frontier, trust me, pay that little extra for another airline because in the end, you'll end up paying some sort of fee or money that is equivalent to that other flight with another airline with WAYYYY better perks and better customer service!!!
I had a flight on June 11, 2026 to fly to Cincinnati, OH and fly back to Denver, CO on June 14, 2026. My flight there was good, no issues. Didn't check bag size at all for any passengers. My fiancé and I traveled with backpacks that easily fit under the seat. Flying back to Denver, we experienced not only the most disgusting customer service I've ever been through, but was hunted down by Felicia (one of the Frontier workers) from the very back of the line to be pulled for a bag check on my fiancé's backpack. Felicia was conspiring and discriminating against many in the line with Courtney (another Frontier worker) on who to pull and make them pay for their bags. The same backpack my fiance flew to Cincinnati with. It fit in the bag size checker and Courtney said it was puffy on the top and we had to pay the $99 to get it on the plane. EVEN THOUGH IT FIT IN THE BAG SIZE CHECK AND UNDER THE SEAT!!! Felicia and Courtney were beyond disgusting and hateful and discriminatory against multiple individuals that experienced the same thing as we did. I had taken pictures of a guy in line that they let through with the same size backpack!!! Never even asked him to check it!!! We get up to the front of the counter to explain to Jariah that we were flying back to Denver after burying my father. She not only had no remorse but told me if I don't pay I don't have to fly after I tried to explain to Jariah what I was witnessing. Also told me she didn't care what my reason for travel was. ITS ALL A MONEY GRAB!!!
Trust me I have already filed a formal complaint with Frontier, but did they do anything about it? haha nope! Frontier would not refund the money for the bag after I had the picture proof of all of this!!! AND, to top it all off, Frontier didn't find their behavior inappropriate in any way!
FRONTIER IS THE WORST!!! I WILL NEVER FLY WITH THEM AGAIN!!! THE BACK OF HOUSE CUSTOMER SERVICE IS ALMOST WORSE THAN MY EXPERIENCE AT THE AIRPORT!!! I WILL TELL ALL FRIENDS AND FAMILY TO NEVER FLY FRONTIER!!!!

We paid for 2 seats next to each other, when we got to the airline they changed our seats and when we brought it to the gate womans attention she said go complain to the ticket desk. As we were returning home we were supposed to leave at 11 am and then they changed to the time to 3 pm and then to 630 pm. This airline is a joke run by inconsiderate, rude butt wipes who charge for everything and expect a customer to take it. NEVER AGAIN WILL I EVER FLY WITH THESE IDIOTS. My Advice do not FLY LOSER AIRLINES FRONTIER

I’d put zero stars if possible. Remember if you don’t cancel the flight within 24 hours they will rob you of 130$ and than tell you the rest is in “Flight Credit”. Scammers every bit of them. Customer service will talk to you like you’re mentally handicapped and hang up the phone when you start cussing them out for being scamming POS’s.

We think Frontier is the breath of fresh air that brought us back to using airlines to fly! We were able to book round-trip to see family and get in some NWSL and MLS soccer, and get it all for under $1G for 5 seats!

Frontier's system helped us change our thoughts on what is important to take during our travels too, and we are now Carry-On only passengers ready to travel light and often. We're all seated together, near the bathroom for our young kids, and excited to hit the air!

Frontier airline is one of the worst airlines in the world. And I truly do not understand why they are allowed to continue to be in business. They readily, frequently, easily continue to cancel flights with absolutely no regard for their customers time. It’s as if they simply do not value their customers at all. They gladly accept their money for a flight, but continue to inconvenience them with absolutely no apologies. This is not the first time that I’ve had important doctors’ appointments; only to have to reschedule ( putting my health at risk) because frontier cancel a flight just a few hours the day of. Unacceptable is not even the word for this airline; yet the FAA. DOT & TSA continue to allow them to stay in business. Are there no one left in these administrations with any ethics or sense of morals? Why is this airline not shut down yet? Why? Frontier airlines should be fined and then shut down. Period.

Literally the worst airline ever not only in terms of reliability but no support whatsoever. Cancelled my 6 am flight WITH NO WARNING as I was leaving to the airport. No explanation as to why. And the support is TERRIBLE. it took me over an hour to get a hold of someone their chat system is trash, their phone system is trash, their entire system is trash. When I finally got someone to help me rebook there’s no available flights for DAYS and I had a very important appointment I had to cancel. and their only solution was rebook with another airline. YOU BET I WILL I AM NOT TOUCHING YOU EVEN WITH A 10 ft POLE. I’d be in front of the gates of hell before I ever fly with them

Frontier canceled my flight and then sent me a rebooking link that simply did not work. Every alternative flight the link showed was supposedly "sold out." Out of curiosity, I checked Frontier's own website and found those exact same flights were actually available to purchase. Their rebooking system was clearly broken.

Because I was scrambling to replace a canceled flight and their system was giving me false information, I booked directly through their website. In the rush, I accidentally selected the wrong flight. I called Frontier customer service immediately (within five minutes of booking) and explained exactly what had happened. Despite the circumstances, they refused to issue a refund or correct the mistake.

To make matters worse, the replacement flight cost more than my original flight, even though Frontier was the one that canceled my itinerary. They also refused to reimburse the difference. Every problem I experienced stemmed from Frontier's own failed rebooking system, yet I was the one left paying for it.

The most frustrating part wasn't even the cancellation...those happen. It was the complete lack of accountability afterward. A broken rebooking link, inaccurate availability, higher fares after they canceled my flight, and a customer service team unwilling to fix an obvious problem made this one of the worst airline experiences I've had. If you value reliable customer service or expect an airline to stand behind its own mistakes, I would strongly recommend never flying Frontier airlines.

Gate was never posted in the Frontier app. Multiple delays. We arrived at the airport at 4 PM. Final information showed doors closing at 7:55 PM. We asked a representative for the gate, then reached Gate 227 at 7:50 PM. Agent refused boarding, claimed the time was only “estimated,” and told us (and about 10 other passengers) it was too bad. Completely rude.

We found out our flight was canceled at 3:30 yesterday at MCO , and we didn't know what to do.With the help of my daughter, we were able to get another flight paid in full to RDU this morning. Thank you Frontier. Also, the ticket agent who was working yesterday evening was AMAZING!!! She had so much patience for her. I think she's from another country but very fluent in English. Forgot to get her name, but she had golden & black braids i think. She helped us get a hotel, a shuttle and a food voucher courtesy of Frontier. I've never had an agent take time to assist us to the extent that she did. It was not only us that she went over & beyond to help but others who were stranded also. Again, she's truly an ANGEL, and we will never forget her. We hope she sees this review.

Missed our flight because they showed on the board Gate 42 when it was actually Gate 41, the same thing happened to about 20 of us, I also received an email about the flight being delayed and received poor customer service where the woman at the desk completely disregarded us and even said that we owe THEM money

11 hour delay for a 1 hour flight. Completely unacceptable.

No stars if that was an option. My flight was canceled without explanation. Then was told they would book me a hotel since il be stuck for 15 hours. It’s been 4 hours. No hotel info. They have closed customer service and went home. They did send a 15$ food voucher that I have to spend my money and wait 3 days to be reimbursed. This is crazy

Biggest crap excuse of an airline will not let you down grade or upgrade a flight but hey we will up grade your seating at a hefty cost. I needed to down grade to basic because taking a carry on was not going to happen due to back injury. They said I could not change or get a refund . Was not asking for a refund I was asking to down grade or up grade. The one girl was sooo ignorant she had no idea what I wanted. Iliterally had to to spell it out to her and she still was clueless. There customer service people on a chat gave me someone elses info and giving Jill who they thought was me a courtesy credited of 217.00 but I could not up grade or down grade. WTF! I hope the airline goes belly up soon. They would charge you to pee if they could.I knew I should of just spent the extra 150.00 for United airline. Frontier deserves infinity zero. Stay away no matter how desperate you are for money. Not worth the flight delays and cancellation excuses they make up.

Frontier didn’t just ruin my trip — they acted like it was somehow my fault. My Friday flight was canceled out of nowhere, and the “rebooked” Saturday flight was canceled too. Two full days of my travel plans were wiped out, and I’m out $700 in rentals because of their incompetence. Frontier refused to compensate a single dollar.

To make it worse, the tone they used with me was unbelievable. They talked like they were doing me a favor — “We rebooked your flight for free, wasn’t that enough?” As if I should be grateful for being stranded. It genuinely sounded like they were blaming me for the fact that their own pilot would have broken regulations, forcing them to cancel the flight after we had already boarded and the gates were closed.

I’m a Gold member, and Frontier made it crystal clear they don’t care at all. No priority, no help, no accountability. Their customer service is dismissive, their policies are garbage, and their treatment of loyal passengers is downright insulting. Frontier is easily the worst airline I’ve ever dealt with, and I’ll be warning everyone I can.

1-Star Review – Twice Burned by Frontier Airlines

My experiences with Frontier Airlines have been so stressful that I will never fly with them again.

In October 2023, my husband and I booked a round-trip flight from Dallas to California. Our outbound flight was repeatedly rescheduled and eventually pushed to the next day. While in California, I suffered a life-threatening medical emergency, spent five days in the ICU, and coded twice. My doctors provided a note for the airline, but when we contacted Frontier, the front desk clerk claimed we had never booked return flights to Dallas and told us to contact someone else. We had, in fact, booked round-trip tickets. Recovering in a wheelchair and trying to get home, that response was shocking and unacceptable.

With no help from Frontier, we had to buy last-minute one-way tickets on American Airlines for over $1,000 just to get back to Dallas.

I swore I would never fly Frontier again, but a friend convinced me to give them another chance. On July 13, 2026, I checked my boarding pass at 4:00 a.m. on the way to the airport and found my flight had been canceled. I had an important meeting I could not miss, so I had to buy an expensive last-minute ticket on Southwest Airlines. To make matters worse, my return flight with Frontier was delayed by three hours.

Just hearing Frontier’s name gives me anxiety. Two trips brought cancellations, delays, unexpected costs, and enormous stress during some of the hardest moments of my life. I cannot recommend this airline to anyone who values reliability or customer service. I will never fly Frontier again.

Got to Austin airport tried to check in on frontier airlines kiosk and it wouldn’t let me then I went to the counter and they said they couldn’t help me then one of the workers didn’t know how to use their app then went to TSA and they wouldn’t let my 6 and 8 year old through without a boarding pass but frontier airlines told me that I had to get my boarding pass at the terminal. Was so confused and I would have made my flight in time but between TSA and frontier airlines I missed my flight. Frontier airlines charge for seating, carry on luggage, and even to check a bag line who does that ?? I really hope they go out of business 💯

Stayed on tarmac 3-1/2 hrs. Canceled flight Worst airline I've ever used Staff rude unprofessional No wheelchair assistamce for people with disabilities Unorganized hostile environment Worst travel experience of my lifetime I wouldn't recommend anyone use this airline Horrible airline They should lose their license

Worst experience I’ve had on an airline. No only did they keep delaying my flight, but then they boarded us 4 hours later, had us sit on the plane for 30 more minutes, and then got on the intercom to say they had bad news and decided to cancel the flight since if they took us, it would apparently force further cancellations? So it was future flights over us? I don’t know. No meal comps, no hotel so I sat in the corner of the airport all night as the next flight wasn’t until 7:45 the next morning. I will never book with Frontier again.

I have a purchased annual go wild pass I cannot use because frontier locked me out of my account.

My email account was deactivated by google. No problem I have to go through all of my accounts and update my email address.

When I got to frontier, my account login gave me an error and I was logged out of the app for the first time ever. I use a password locker and had not made any password changes. But during this exercise of updating my passwords I noticed some of my accounts locked my account after getting a return to sender message. No big deal, there was always a way for me to update my account. And with Frontier I should be able to contact customer service right. Ha!

On the phone, customer service told me to complete a form and provide my id. Was told this in two separate calls. I completed the form and gave them a copy of my passport. Instead of them updating my credentials, I get an email saying just use the password reset function. I explained to the rep I cannot use the password reset function with an email that no longer exists. Their response was to ignore me. Three emails later no response. I have messages on their social media. Also filed with a few regulators.

The problem is I spent nearly $600 on an annual go wild pass that expires next year. I use this pass for my doctor’s appointments out of state. Now I have so shell out a lot of money with other airlines when I would have been able to drop less than $20 with my go wild pass.

I honestly think they are purposely keeping my account locked so they can keep my money without me being able to use the service.