Flair Airlines Reviews 724

Absolute garbage airline. I made a mistake on booking and they made me pay 4 seat selection as they said that does not carry over to the new reservation. Useless customer service and they give zero shits about customers while their terms of service are just a money grab. Karma will take down Flair soon.

The price and service was excellent. The seating arrangements are much larger than West jet who i fly with a lot. I wouldn't hesitate to fly Flair again.

Terrible experience with Flair on my recent Toronto to Vancouver flight. I was forced to pay $117.52 for a small, mostly empty gym-style bag that could have easily fit the sizer if compressed. The agent, who identified herself as a supervisor, was rude, dismissive, and refused to show her ID or provide a proper tax receipt—even though this was a business trip and I requested one multiple times.

Other passengers with larger bags were allowed through with no issue. When I asked for help, she threatened to call security. I’ve flown with the same bag before and never had a problem. This inconsistent, unprofessional treatment and lack of accountability has made me question ever flying with Flair again.

Avoid if you value fair treatment and basic customer service.

If I could rate this zero stars, I would. This was hands down the worst travel experience I’ve ever had, and I’m a frequent traveler.
This review is not about Flair being a low-cost airline. I understand the model. I can accept no free water, non-reclining seats, strict baggage rules, and even being charged over 300 grams of extra weight (as ridiculous as that was — I just removed one of my kid’s shoes). Add all of that together and it’s hard to imagine anyone ever having a great experience with Flair — but still, that’s not what this review is about.
This review is about how mean and disrespectful most of their staff were.
I traveled from Vancouver to Cancun with my mom and my two kids (ages 6 and 1). My mom can’t walk long distances and is waiting for foot surgery, so we requested a wheelchair at check-in. We waited over 30 minutes with no help. Every time I asked, I was told to go sit back down. Eventually, I had to go to the information desk and get one myself.
During check-in, staff made us put all our personal items into their sizing box. One item was a gingerbread house kit my son had been excited to bring to his great-grandma for Christmas — something he had talked about for weeks. The staff acknowledged it, had us move on, and did not tag it, nor did they properly tag my backpack.
By the time we got to the gate — exhausted, pushing a wheelchair, carrying bags, a baby, and managing a 6-year-old — we were stopped again. They questioned the tags, made us leave the boarding line, and demanded we re-measure everything. I explained we had already done this at check-in and that the missing or incorrect tags were not our fault. No one listened. They just repeated, over and over, to leave the line and re-measure.
Then I was told I had to pay $100 to bring the gingerbread house on board as a carry-on. I explained it could fit under the seat and that it was just a small cookie box. One staff member responded rudely, “Are you going to eat the cookies on the plane? No? Then it’s a carry-on.”
The staff member holding our passports was incredibly rude, raising her voice and speaking to me disrespectfully while her colleagues stood by or backed her up. When I tried to explain how difficult it had been getting there with kids and a disabled parent, and how unfair and uncompassionate the situation was, all she would say was:
“Do you want to pay for the carry-on or not?”
When I took my phone out to note her name and asked for it, she yelled that if I was recording her, she wouldn’t let us board. I told her I only wanted her name to report the way she was treating us. She refused and continued yelling.
In the end, I was forced to throw the gingerbread house in the trash. My son cried and tried to pull it back out, saying it was for his great-grandma. I was crying too — overwhelmed, helpless, and humiliated — while being rushed onto the plane.
I have never been treated so badly by airline staff in my life.
Saving a couple hundred dollars is never worth this level of stress, cruelty, and lack of basic human compassion. I hope this review saves someone else from experiencing what we did. This was absolutely my last time flying with Flair.

I have tried to book a flight from Edmonton to Vancouver using the FEBESCAPE promo code which was given to me by social media. I went through the long process of booking to no avail. The billing information could not be completed ( would not take the province). I tried again a number of times. This morning I talked to a real person at Flair expecting help. She guided me through the process and finally advised me that I could not use auto billing info when booking. She refused to simply book for me. When I tried to book again on line the price came out $70 more. So frustrating!! When you finally get to a real person you actually expect them to help.

Our experience with this airline was extremely negative — in both directions.

We flew from Abbotsford to Mississauga. The flight was about 4 hours long, departing at midnight and arriving around 8 a.m. with the time difference. On a night flight like this, it is reasonable to expect some opportunity to sleep, especially when you arrive in the morning and have a full day ahead.
However, throughout the entire flight, the crew kept the cabin lights fully on and made frequent announcements, creating conditions where it was simply impossible to rest. I did not get even a minute of sleep.

The return flight was even more absurd. We flew with the same airline and the same crew: departure at 8 p.m. from Mississauga, arrival in Abbotsford around 10:20 p.m. This time, it would have made sense not to sleep, since the night was still ahead. Based on the previous flight, I expected similar conditions.
Instead, the opposite happened: the lights were turned off and the cabin was kept quiet, clearly encouraging passengers to sleep — which made no sense for an evening flight.

What made it even worse was the unbearable heat in the cabin. I am a person who is usually always cold, yet this time it was so hot that I had to strip down to a T-shirt — and even that did not help. It genuinely felt like a sauna on board, causing significant discomfort and exhaustion.

Overall, it felt like this airline was mocking its passengers, creating the worst possible conditions on each flight. Somehow, they managed to ruin both trips.

And this is without even mentioning how cramped the seating is: very small seats, extremely limited legroom. Even at my height of only 160 cm, my knees were almost touching the seat in front of me. The seats do not recline at all.

In total, this amounted to nearly 9 hours of pure discomfort. A deeply disappointing experience that I would not recommend to anyone.

It’s very very very bad staff specifically on Toronto airport. These people are disgusting. Please do not book this flight even if it is cheap.

Flair is the worst airline I have ever been on and has the worst customer service. They shocked us by making us pay hundreds of dollars for carry-on baggage even though they were our personal items/backpacks. No other airlines does this and they were also extremely strict, arrogant and brutal when doing it. They were arguing with clients, telling them to turn their bags in different directions and doing everything they could to make sure they didn't fit their "required" dimensions even if the passenger had made it fit. Flair is a money machine and extremely determined to get as much money as possible through all sorts of ways such as separating families on half empty planes and then making them pay in order to sit together. They also act nasty and annoy many passengers in the process which didn't seem to bother them at all.

This is also the first plane I've been on without free drinks or snacks (not even water!). I told the lady I wasn't feeling well and she said she can tell that's not true by just looking at my face while having a smirk on her own face. She still wouldn't give me water. Very disgraceful.

The air conditioning in the plane was also bad and the landing was terrible as the place went up and down with very sudden drops that almost made me sick. I didn’t think I was supposed to be riding a roller coaster.

The workers were extremely unpleasant and didn't seem to care about their passengers much or their experience. I will never fly with Flair again.

Absolutely horrid airline, they will make you check the size of your personal bag multiple times in an attempt to squeeze every last penny from their customers. Even AFTER getting our bag approved and ticketed at the bag-check, the boarding attendant made us check it again saying it was too big. What was the point of getting it pre-checked?!? Extremely rude employees at Toronto airport (YYZ), asking us why we were carrying our sweatshirts instead of putting it in our personal bag? Sorry we got hot while waiting to board the plane. In case you are wondering why the tickets are so cheap, this is why. I recommend spending the bit extra pay for a more comfortable flying experience. Never again will I fly Flair.

i was 14 traveling from quebec back to calgary and on the boarding time it was very clear that a lady was unwell and according to the rules shouldnt have been left on not only that they made an emergency stop in toronto and me as a 14 year old had to sleep on the floor of the airport for 11h until the next flight in the morning they only gave us 20$ for food and when i tried to get a refunde they said it wasnt there fault and refused . id ratherpay more and actually have a good flight then ever fly with flairs shitty planes ever again they suck

Heads up parents.
When I booked and also received an email, both said children under 12 will be seated with parents. When I called to confirm my child would be seated with me they told me it is wrong, first tried to tell me that children 10-14 would be seated a row away, after they asked me to send a screenshot of the email indicating children under 12 are seated with parents, they came back and said that children 5-12 will be seated one seat away from parents unless you pay for seat selection for the child. So once you pay $75 (carry on)for one checked bag, $95 (regular suit case)for second checked bag I wonder is this really a cheaper option? More like false advertising. Will not be using this airline again.

Avoid this company

Listen! I get that it is a low budget airline and they have stripped things down (including a simple seat pocket) to keep travel pricing down.... BUT... there is no reason to squeeze everyone into full seat rows (with barely any air until take-off) with tons of open seats. I get that they want you to pay - but that part IS NOT WORKING!!! Some very stressed out older people were not sitting with their partners - and asked the staff if they could move but were told no... I told some to just move after take-off which calmed them down a bit - but it is ridiculous to have people FORCED to buy seats to sit with their children or loved ones - just for profit - when that makes no difference to the airline. It is just a money-grab - and since you already made us check our carry-on - I'd rather have the ticket price a bit more than a whole plane of upset people not flying with 'their people'. It is Capitalism at its finest and causes a STRESS-filled plane!

Airlines has not stated whether the passengers would have been notified of the schedule change, or whether it would have been visible on its website when the passengers accessed their reservation. I therefore find, on a balance of probabilities, that the passengers were not informed of the schedule change until December 6, 2022, when they attempted to check-in and discovered the flight had already departed.

Neither the APPR nor the carrier’s tariff provide a definition of a cancellation or delay. Flair Airlines’ position is that the schedule change in this case is considered a delay but did not explain why. I do not find this position accurate because the change in departure time did not result in flight F8227 departing at or after its originally scheduled departure time.

A cancellation occurs when a passenger is informed that their flight will not operate at the schedule time or afterwards, meaning that the passengers are required to take a different flight to their destination. In this case, the passengers were prepared to travel at their originally scheduled departure time but were informed, after the flight had already left, that it was not operating at the scheduled time or afterwards. They would therefore be required to take a different flight to their destination. For all practical purposes, the situation the passengers experienced in this case is equivalent to a cancellation within the meaning of the APPR. Therefore, I find the passengers experienced a cancellation of flight F8227 and Flair Airlines is responsible for the resulting obligations.

I must decide whether the flight cancellation was within the carrier’s control, within the carrier’s control but required for safety, or outside the carrier’s control. As previously stated, the carrier must rebut the presumption that the flight cancellation was within its control and not required for safety purposes. As Flair Airlines agrees that the passengers are entitled to compensation for inconvenience, it has not rebutted this presumption.

Given the above, I find that the flight cancellation was within the carrier's control, and that the passengers are entitled to compensation for inconvenience. Flair Airlines has provided evidence that it refunded the passengers for their unused tickets and paid compensation of CAD 125 to the passengers. As this is the total amount the passengers are entitled to, they are not entitled to further payment and I dismiss this part of the complaint.

The passengers seek reimbursement of their replacement tickets. Passengers may be entitled to reimbursement of expenses caused by a carrier’s failure to correctly apply the alternative travel arrangement provisions of the APPR. A small carrier such as Flair Airlines must provide a confirmed reservation for the next available flight operated by the original carrier or a carrier with which it has a commercial agreement, and is travelling on any reasonable air route from the airport where the passenger is located to the destination indicated on the passenger’s original ticket.

In this case, the passengers state that the next Flair Airlines flight was two days later. The passengers have not shown that there was an earlier Flair Airlines flight or that Flair Airlines has a commercial agreement with the other carrier with which they purchased their replacement ticket. The passengers have not said that Flair Airlines failed to offer them an alternate ticket on the Flair Airlines flight departing two days later. On a balance of probabilities, I find that Flair Airlines offered the passengers alternate travel arrangements on the flight departing two days later and that it met the requirements of the APPR. Therefore, these arrangements satisfy the carrier’s obligation, and the passengers are not entitled to reimbursement of their replacement ticket.

In light of the above, I dismiss the complaint.

Complaints Resolution

I booked a flight thru Flair to Vancouver from YEG . Reservation # 2SMT7V for January8th. Had an issue with the pre boarding pass and got that taken care of. At the desk the check in attendant as if I had a bag. I had a small nap sack. She charged me over $80 for the bag which fit comfortable under the seat in front of me. For that exorbitant amount I will likely not fly Flair again. Total a cash grab.

I tired Flair 3 times, each was worse than the last time. The Airline has many safety issues, for example they got fined in the US for flying Mexico to Canada and declaring a low fuel emergency every flight, just to save a few bucks buying gas in Denver.
My Carry on has flown on some of the strictest airlines in the world like RyanAir but on Fair it was considered 1/4" over size. Found out later staff get commission on luggage fees. Good by $50.
My last flight they just flat out canceled and left us for 8hours while my wife missed her mothers funeral. I rebooked on Air Canada at 8 times the price. NEVER AGAIN

This is the awful airlines I have ever had, we were waiting the flight which was delayed several times. We received messages from the flair airlines about the flight delays however there's no notification that they changed the gate. We were waiting at the gate b23 and they changed the gate to b39 which is located at another end of terminal. There was no any announcements about gate change and we didn't receive any email or message from the airlines.

Finally their support is just a useless issue. Even though when we get back to them next day explaining the situation they didn't want to have a sh..t about it they just ignored us. We wanted to claim reimbursement for the hotel we paid they refused to even understand our situation.

I will never fly this airlines ever.

Please

The worst airline experience in my flying history ...Thanks to them for showing who they are so I got a clarity on what NOT to choose ..Booked once to not book ever again...

Very bad experience with Flair Airlines.

They were extremely strict about baggage. I had flown four international flights, all booked at the same time, with the same laptop backpack and carry-on bag, and no other airline had any issue. However, Flair forced me to pay and even made me remove some items from my backpack and leave them behind.

When I explained that my bank account was temporarily blocked due to issues I had in Europe, they made me leave my carry-on bag (which weighed less than 6 kg) with all my clothes at the airport, and I had to board the plane without it. This was very stressful and completely unacceptable.

In addition, I had a small gift bag from Amsterdam containing cookies and chocolate, and they told me I had to pay extra for it or I would not be allowed to bring it on board. After a long discussion and speaking with the manager, they finally allowed me to take it with me.

They were also very aggressive even about my small laptop bag. The flight was delayed 30 minutes, there were no charging ports on the plane, and the aircraft smelled very bad, like a bathroom.

I understand that budget airlines charge extra fees, but this level of treatment is unprofessional. I will not fly with Flair Airlines again, and I do not recommend it to anyone.

Booked 2 tickets for my wife and myself and they seated us a opposite ends of aircraft, when I asked if we could sit together after checking to see over 20 empty seats they said we would need to pay extra, what a scam. They also made us pay over $200 for 2 small backpacks, more than the price of the tickets.... Zero service, will NEVER fly this airline again and I fly often.