Personal item dimensions are not accurate, got charged $105+tax before boarding. Asked to switch to a different, lesser fee seat due to my seat neighbours exposed feet smelling so incredibly b... See more
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Booked a Halifax to Toronto flight, paid for a cabin bag to transport my brothers ashes in. Security no longer allows granular substances in carry on, Security advised it was a new policy and all airl... See more
Booked 2 tickets for my wife and myself and they seated us a opposite ends of aircraft, when I asked if we could sit together after checking to see over 20 empty seats they said we would need to pay e... See more
Flair - no care - Terrible experience. Our two daughters were returning home for the holidays and were denied boarding. One had her ID, the other did not because it had been stolen. Even with digital... See more
I have flown with Flair about 8 times now and have had a great experience every time. When flying it can feel like there is not a lot of choice in airlines, or a focus on customer service - but Flair... See more
If I could give -10000 stars I would. I feel sorry for the poor employees who have to put up with a poor culture. They advertise low cost flights but they get you with making you pay $95 to carry on... See more
Absolutely horrid airline, they will make you check the size of your personal bag multiple times in an attempt to squeeze every last penny from their customers. Even AFTER getting our bag approved and... See more
Absolute garbage airline. I made a mistake on booking and they made me pay 4 seat selection as they said that does not carry over to the new reservation. Useless customer service and they give zero sh... See more
Terrible experience with Flair on my recent Toronto to Vancouver flight. I was forced to pay $117.52 for a small, mostly empty gym-style bag that could have easily fit the sizer if compressed. The... See more
I never had to pay for my personal bag before in any airline. They make you fit your bag pack through a small container, the container is smaller everytime. It does not matter if the bag can fit unde... See more
Flair Airlines is extremely disappointing. My flight was delayed more than 10 hours, and we were only informed about 4 hours before departure, even though many passengers were already at the airp... See more
I'm already giving this airline 1 star and I haven't even flown yet. All I've read were horrible reviews and yet silly me, still booked with them thinking it would be different. Already my flight has... See more
My wife accidentally booked the wrong date and we contacted Flair within minutes to correct it. We spoke directly with Flair, but were told there’s nothing they can do and that we must pay an additi... See more
Confusing website and lots of tricks for the unwary. And, if you make a mistake, you're screwed. After about an hour of trying to book flights for three of us with different baggage requirements and... See more
Scam company. Flight was delayed 6 hours and then cancelled between Fort Lauderdale and Toronto. No communication the staff didn’t know what was going on. We were told Flair would be covering... See more
A simple misunderstanding. I booked a service my daughter was not actually allowed to get in the first place due to her age.. I immediately called minutes after submitting and the had no understandin... See more
Flight was delayed almost 3 hours. They rushed everyone to make it just within 3 hours so they are not required to pay everyone $125 delayed fee. On their website it said you can get a snack/drink a... See more
Terrible, terrible experience! Flew from Abbotsford to Edmonton. Leaving Abbotsford, they had passengers loading outside in the pouring rain including four in wheelchairs! On my return flight from Ed... See more
I tired Flair 3 times, each was worse than the last time. The Airline has many safety issues, for example they got fined in the US for flying Mexico to Canada and declaring a low fuel emergency eve... See more
Poor customer service. They sell everything small backpack doesn’t count, they sell seats with same last name. System gives families different seats to make people pay money.
This is the awful airlines I have ever had, we were waiting the flight which was delayed several times. We received messages from the flair airlines about the flight delays however there's no no... See more
The way this airline charges its customer is unfair and very expensive. Our handbag is small size but the rude lady on front deskbcharged us over $90. The final cost of flying with flair is far more... See more
Refused to let me board because the gate checker felt disrespected by me when i challenged their luggage checker. I was cleared upon check in and got the tag but the woman accused the tag of being ol... See more
Unprofessional, charges you right and left for things you would not predict would be chargeable. They catch you and charge you. Also although I paid the massive extra fees for adding my middle name... See more
DO YOURSELF A FAVOR DO NOT BOOK WITH THIS AIRLINE EVEN IF YOU HAVE TO PAY AN EXTRA 200 DOLLARS FOR ANOTHER AIRLINE, IT IS WELL WORTH IT RATHER THAN DEALING WITH THIS COMPANY AND ITS STAFF. THE CEO REA... See more
I have tried to book a flight from Edmonton to Vancouver using the FEBESCAPE promo code which was given to me by social media. I went through the long process of booking to no avail. The billing infor... See more
A very dear family member is in his final days, his daughter‑in‑law rushed to fly here with her two young daughters to say goodbye, packing quickly, catching an early morning bus in the snow and co... See more
I had the worst experience flying with Flair Airlines. I traveled from Vancouver to Edmonton with my backpack and was not asked to check it or pay any additional fees. However, on my return flight,... See more
I was not able to purchase or add luggage in advance for my flight from Calgary to Toronto with Flair. I tried to do it over the phone with a live agent, but that was not possible either — the on... See more
DO NOT fly with Flair. I used them once and they treated passengers terribly and my bad I gave them a second chance but NEVER AGAIN. The gate check in team were absolutely the worst. Our plane was... See more
Just don't do it ! Every time we book Flair we say "never again". Don't waste your money. There system does not match third party booking. Twice now, we paid for extra bags and at the airport it shows... See more
Never fly Flair again. They rob you at the gate and on the plane. At the gate they will make you pay for carrying a standard back bag or anything bigger than a lady’s hand bag. On the plane they won’t... See more
Avoid this airline even if it's your only option. They have predatory business practices. For example, should you need to cancel your travel plans (in my case, there were 2 travellers) you can only... See more
Listen! I get that it is a low budget airline and they have stripped things down (including a simple seat pocket) to keep travel pricing down.... BUT... there is no reason to squeeze everyone into fu... See more
Worst airline to travel with in North America. Really travelled from Vancouver to Toronto. Staff is unprofessional. Simply, they will tell you at the gate either pay or we will will leave you. They wi... See more
Uncomfortable in every aspect. The good: the landing was smooth. The bad: Everything else. Difficult to get a hold of them online or through their customer service, and for even many online proce... See more
I booked a flight thru Flair to Vancouver from YEG . Reservation # 2SMT7V for January8th. Had an issue with the pre boarding pass and got that taken care of. At the desk the check in attendant as if I... See more
Worst Airline Experience – Extremely Disappointing I have traveled with many airlines, but this was by far the worst experience I have ever had—especially with Flair Airlines. I was travel... See more
Terrible it was as if they hired people with no experience to manage their flights. Amateurish, cost me valuable time with my family.
They charge you for every single thing. Stay away from them. I was able to travel with my personal bag going to Canada. But coming back they charged me over $100 for that same bag. Even though you boo... See more
This airline is a nightmare. All four of my Vietnamese names were perfectly correct on my booking — last name, first name, middle names — exactly the way they appear on my passport. Vietnamese n... See more
Very bad experience with Flair Airlines. They were extremely strict about baggage. I had flown four international flights, all booked at the same time, with the same laptop backpack and car... See more
Terrible Experience with Flair Airlines—Avoid at All Costs My experience with Flair Airlines has been an absolute nightmare. After booking our flights months in advance, Flair cancelled t... See more
disgusting & disgraceful that Flair nixed a young couple for having a dog and a baby attempting to fly. A new rule blamed on Transport Canada but they lied about that. Bumped the coupe forced a $120... See more
Predatory pricing. Inconsistent rules amoung staff at the gate. Nice ones are flexible. Nasty ones are truly nasty and just dismiss you. But I can’t blame them. Their employer clearly benefi... See more
This airline sucks. Delayed 2 hrs, no $60 VOUCHER as they advertise. Then delayed again and they issued a $7 credit for snack. This airline is bs. Take the voucher guarentee down.
Flair is a perfectly fine airline. You just need to know their rules. Our 2 return flights with 2 big bags each was $1,000 less than Air Canada. Definitely get the Express option. Both check/ ins were... See more
I use them to fly from Toronto to gdl all the time and yes their sizing for carry ons is so stupid but they are always on time and the flight attendants are so nice as well. Will keep using them
The price and service was excellent. The seating arrangements are much larger than West jet who i fly with a lot. I wouldn't hesitate to fly Flair again.
The worst flight I've ever been on. I went from Vancouver to Toronto and back by Flair airlines. Our list or bad experiences started right when we entered the airport and went to check in our luggag... See more
Flair is the worst airline I have ever been on and has the worst customer service. They shocked us by making us pay hundreds of dollars for carry-on baggage even though they were our personal... See more
Company details
Information provided by various external sources
Flair Airlines is a privately held scheduled low cost/low fare airline based in Edmonton, Alberta.
Contact info
Edmonton, Canada
- flyflair.com
DO NOT USE A BRAND NEW LUGGAGE for…
DO NOT USE A BRAND NEW LUGGAGE for Check In!!
My checked in luggage was damaged on the way back and a filed a claim for damaged luggage. My claim was denied after about a month asking for the status of my claim citing "wear and tear".
25 January 2026
Unprompted review
DO NOT BOOK WITH FLAIR AIRLINES
I booked with Flair Airlines. I had to cancel my flight due to the National Emergency and closure of Puerto Vallarta. Flair would not at first allow me to cancel my flight. After hours of arguing, they issued me with a credit, less $150 Admin Fee! WTF. Do they not realize the irreparable damage by cheaping out and playing with peoples hard earned money. I will NEVER book a ticket with this Airline in my life. SCAMMING MF. I hope that everyone who reads this message adds cautions to booking with FLAIR Airlines. Even in a National Emergency, when a Destination is CLOSED for Incoming flights, they still do not give a refund. CAVEOT EMPTOR
26 February 2026
Unprompted review
Horrible
I had a very disappointing experience with Flair Airlines. I have flown multiple times with the exact same backpack as my only item, and it has always been accepted as a personal item. On this flight, however, I was suddenly told at the gate that it counted as a carry-on and was forced to pay an extra fee.
There was no clear explanation, no measurement shown to me, and no consistency with my previous flights. It feels unfair and arbitrary when rules are enforced differently depending on the airport or staff member.
As a passenger, you expect consistency and transparency. Being charged unexpectedly at the gate puts unnecessary stress on travelers and feels like a cash grab.
Very disappointed with the lack of consistency. I will seriously reconsider flying with Flair Airlines again.
26 February 2026
Unprompted review
HORRIBLE AIRLINE!!
Check the reviews. This airline has cancelled on me 3 times!! First from Las Vegas to Toronto. No rebook, no assistance at all to get me there. I had to scrambled to buy another ticket from another airline to keep my trip to Europe in place. I was issued a travel credit. I rebooked to Vancouver. That was cancelled. Rebooked again, that was cancelled. They will not refund my money because the credit card I used on the original purchase has been closed. They claim to have no other recourse. a rep did tell me I would be refunded. Then another agent later told me sorry he was incorrect. So they can keep my travel credit. I would not trust flying with them EVER. This is the worst airline in North America! If you are thinking of flying with these clowns. Plan to see something like this: "We're sorry to let you know that your Flair Airlines flight from Las Vegas to Vancouver has been cancelled due to a schedule change." 👎
10 August 2025
Unprompted review
1 Star
1 Star – Extremely Disappointing and Costly Experience
Our experience with Flair Airlines was extremely frustrating from start to finish.
When traveling to Calgary, we arrived early and completed check-in on time. We later received a notification that our flight was delayed. Based on this message, we believed we had additional time before boarding closed.
At security, there were delays related to liquid restrictions. After clearing security, we had approximately a 20-minute walk to reach the boarding gate. Despite the delay notification, we were informed that the flight had already been closed 20 minutes early. We were denied boarding.
There was no assistance offered. We were simply told to purchase new tickets. We were forced to rebook at a significantly higher price than our original fare.
On our return flight, the issues continued. My boyfriend was charged $132 for a name correction. The name had been entered correctly during booking, yet an error appeared on the boarding pass. Despite this not being our mistake, we had no choice but to pay the fee in order for him to travel.
Additionally, the check-in staff at Calgary International Airport were dismissive and unprofessional. One staff member even stated, “No one asked you to book a flight,” which was shocking and inappropriate.
Overall:
• Delay notification received but flight closed early.
• Forced to repurchase tickets at a higher price.
• Charged $132 for an error we did not make.
• Experienced rude and unhelpful customer service.
This trip was meant to be a special occasion but instead resulted in financial loss and unnecessary stress.
We expected better communication and basic professionalism. Based on our experience, we would not choose to fly with Flair Airlines again.
20 February 2026
Unprompted review
Can not online check in the day before
Can not online check in the day before, next day arrived Vancouver Airport 2 hrs earlier,, counter closed also can not counter check in, the flight had been delayed for 1 hour without any reason, so I have to another airline to SFO, This the worst experience ever, I prefer 0 star for Flair.
22 February 2026
Unprompted review
Flair Airlines' customer service is…
Flair Airlines' customer service is very slow, it took a long time to resolve the issue.
23 February 2026
Unprompted review
I had the worst experience
I had the worst experience flying with Flair Airlines.
I traveled from Vancouver to Edmonton with my backpack and was not asked to check it or pay any additional fees. However, on my return flight, for the exact same backpack, I was suddenly required to pay $99. There was no clear explanation for this inconsistency .
This feels extremely unf(L)air and like a very poor business practice. Charging customers differently for the same item on the same route is unacceptable.
I am extremely dissatisfied with this experience and will never travel with Flair Airlines again. Absolutely horrible experience.
22 February 2026
Unprompted review
Bad experienced and gave me a lot of…
Bad experienced and gave me a lot of hustled, never try this again, it’s like a scam for carry on and check-in luggage fees, too expensive if you add for more check in luggage and inconsiderate staff
18 February 2026
Unprompted review
Repeated Bag Repeated bag Checks and Dismissive Treatment
We recently had a very disappointing experience at the airport and feel it is important to share.
We attempted to complete online check in multiple times before arriving at the airport but kept receiving system errors. We tried again on the way and experienced the same issue. Once at the airport, we attempted self check in at two separate kiosks and again received errors.
At the counter, we were asked to provide proof of the system error. We were unaware that screenshots were required as no such instruction appeared during our attempts. Even more concerning, only part of our group was able to check in under the same reservation, which created additional confusion and stress.
During baggage verification, we followed all instructions and placed our personal items into the sizer. Four fit without issue. One required adjustment, and we immediately agreed to remove items and pay for an additional carry on bag. Despite cooperating and agreeing to pay, we were repeatedly instructed to re place all bags into the sizer multiple times. A second attendant was called and the entire process was repeated again.
When we politely mentioned that the bags had already been checked several times, we were told the agent could make us redo the process as many times as he wanted and that boarding could also be refused. We were also told we could “go ahead and complain.” This felt unnecessarily intimidating, especially since we were fully cooperating and trying to resolve the matter calmly.
We ultimately paid for the additional bag. However, at the gate we observed other passengers placing bags into the sizer forcefully and being allowed to proceed without additional charges, which raised concerns about consistency.
We completely understand and respect airline baggage policies. Rules are rules. However, the repeated checks, dismissive communication, and tone used made the experience stressful and embarrassing for our family.
We hope the airline reviews both the system issues and the way this situation was handled. Clear communication and respectful treatment go a long way, especially when families are already dealing with travel stress.
If anyone else has experienced similar issues with check in system errors or inconsistent baggage enforcement, I would be interested to hear your experience.
15 February 2026
Unprompted review
First time flying with Flair never…
First time flying with Flair never again! Great price on ticket however my carry on did not fit into their small box. I ended up having to pay $110 for my small carry on! You don't have a choice.
20 February 2026
Unprompted review
They charge you for every single thing
They charge you for every single thing. Stay away from them. I was able to travel with my personal bag going to Canada. But coming back they charged me over $100 for that same bag. Even though you book as a group they deliberately make everyone sit separately. They try to pinch every penny out of you.
17 February 2026
Unprompted review
The worst flight experience Ive ever…
The worst flight experience Ive ever had. Employees on their phones being ratchet and laughing after I missed my flight. Took 2 hours to get my lost luggage. Unhelpful.
17 February 2026
Unprompted review
Flair is a perfectly fine airline
Flair is a perfectly fine airline. You just need to know their rules. Our 2 return flights with 2 big bags each was $1,000 less than Air Canada. Definitely get the Express option. Both check/ ins were totally painless - Express is like business class checkin. Your can safely ignore any whinges in the reviews about baggage etc - just people who don’t do their homework. They have a modern fleet. I’m from Australia and don’t work for them. With the money we saved we had a great dinner in Calgary. Good luck Flair.
16 February 2026
Unprompted review
AWFUL!! AWFUL!! AWFUL!! AWFUL!!!
AWFUL! AWFUL! AWFUL! AWFUL !!!!!!!Experience. I will never ever! ever!Fky with these clowns again. Too long to explain. HORRID!HORRID! HORRID!!
16 February 2026
Unprompted review
Have been unable to get a refund they promised
Have been unable to get a refund they promised in writing for the past 10 months, had to submit a complaint to the CTA. Waiting on the CTA to force their hand to pay the money they promised.
24 February 2025
Unprompted review
This airline is garbage they cancel of…
This airline is garbage they cancel of a flight on me and they never give me my money back. They are the one that canceled. I have the proof I tried many times to get my money back and nobody never answered my calls or emails this was a year ago what a dishonest company do not ever buy a flight with them
15 February 2025
Unprompted review
I use them to fly from Toronto to gdl…
I use them to fly from Toronto to gdl all the time and yes their sizing for carry ons is so stupid but they are always on time and the flight attendants are so nice as well. Will keep using them
12 February 2026
Unprompted review
Absolutely horrible airline
Absolutely horrible airline, tickets cancelled for no reason
13 February 2026
Unprompted review
Absolute garbage airline
Absolute garbage airline. It looks low cost but then they go after every dime in your pocket. $70 for a carry on? I made an error, paid for checked when it should have been carry on. They WOULD NOT help at all, said it's policy.....c'mon, it was two weeks before the flight and they refused to switch it. The seats on the flight were the most uncomfortable ever, even with the extra legroom we paid for. They didn't even offer a glass of water on the flight. Bags took forever to offload. DO NOT FLY FLAIR
8 February 2026
Unprompted review
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