Fluent MoneyReviews 

9,685
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,904 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and helpful staff who provide excellent service and support. Many people highlight the exceptional customer service, noting that the team goes above and beyond to keep them informed and make the process stress-free. Reviewers are particularly impressed with the quick response times and the seamless user experience, making complex financial processes easy and straightforward. The efficiency and diligent care provided by the company are frequently mentioned, with many customers recommending their services for various financial needs.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and professional, often praising individuals by name for... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness in securing... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism and... See more

User experience

People report positive experiences with user experience, highlighting the seamless and straightforward... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

James and Elaine were absolutely fantastic! Managed to secure a lower interest rate on my mortgage just as they started to increase. They were very efficient and helpful. They took all the stress out... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,685)

1,792 reviews in the last 12 months

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Rated 5 out of 5 stars

My first time remortgaging and the team…

My first time remortgaging and the team couldn’t have been more helpful. Explained everything in depth and were always on hand to answer any questions I had. Alex and Natasha were always available when I needed them and the whole process was seamless.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great support from Ste at Fluent Money

Great support from Ste at Fluent Money.

I really appreciated how they kept in regular contact and helped keep me reassured throughout the process. It made a big difference.

I wouldn’t hesitate to recommend you to family and friends.

Remained honest throughout the whole process.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

A totally seamless, professional and customer centric experience. Everything was handled with diligence and care. All options were clearly outlined and explained and the communication throughout was first rate. I would like to thank Oscar for all his help, support and for being a first class representative of Fluent. Thank you so much for your part in helping to make our dream house come true, Oscar.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful. Treated as an individual and their team always called when they promised.
Also as it’s been 5 years since I remortgaged my buy to let, quite a lot has changed. They explained the process every step of the way and their app is really user friendly for uploading documents etc.
Would definitely use Fluent again and will recommend to friends and family.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

From day one they gave confidence

From day one they gave confidence, professional opinion, very clear what offer I can be provided, easy to communicate, very friendly and helpful. I will recommend to everyone who need mortgage advisors.
Todor

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with the service…

Absolutely thrilled with the service from Fluent Money. Andrew and Hayden made the process so easy and effortless, top notch communication, frequent update and answered all the questions we had. Highly recommended!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Fluent money are brilliant

Fluent money are brilliant. It’s my second time getting a loan with them in 3 years. They have a fantastic app platform which makes sending documents back and forth very easy. They go above and beyond with their working hours and always keep you in the loop with everything as it progresses down to the minute. I will continue to use fluent money for all my booking needs. Thank you team fluent! Special call out to Mason and Stephen helping me with my secured loan for £20k!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience

I had a really positive experience, kept me up to date with my account every step of the way . I Really like how they have an app which I can see the progress and I can communicate with my advisors directly. Massive thank you to Chris and Danielle who have worked wonders on securing me a mortgage for my first house. The daunting process of buying my first home was made so simple!

I would highly recommend any shift workers or NHS staff!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Fluent did a great job of finding me a…

Fluent did a great job of finding me a deal other brokers couldn’t. This met my current need of borrowing more whilst reducing my monthly payments for a fixed term. Shannon and Leah kept on top of the process including my stupidity with technology. Would use again

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend fluent money more

Couldn’t recommend fluent money more!
Joshua Kirkman and Ross Manning were both super helpful explained everything thoroughly, answered fast and kept us in the loop the full process. We felt well taken care of and everything was easy to understand. Made the process of getting our first mortgage a lot easier. Thank you all again !

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Range them on off chance they could…

Range them on off chance they could arrange remortgage as im self employed, wasn't a problem, Anna searched and got back to me with a great deal the same day.
After agreeing Joe took over to follow everything through.
Excellent service from Anna and Joe and fluent.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

2nd successful re-mortgage with Fluent

This is the second time Fluent Money has dealt with a re- mortgage for me. First time 5 years ago and now when my fixed term was due to end. Great service, clear comms, questions answered and followed up. I wouldn’t use anyone else.

1 June 2026
Unprompted review

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