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Flower Station Reviews 

3,472
•
TrustScore 4 out of 5

4.1

Flower Delivery
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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often noting that arrangements are stunning and made with care. Many people also highlight the excellent service, with staff described as helpful, friendly, and accommodating, making the overall experience smooth and reliable. Deliveries are frequently on time and handled with commitment, providing reassurance to customers. However, some customers also noted significant issues with delivery, including flowers never arriving, being delivered late, or experiencing problems with tracking. A few other people also felt that the quality of the flowers was poor, with some arriving weak or wilting quickly, and not lasting as long as expected.

What people talk about most

Product

Customers had positive experiences with product, often praising the beauty, freshness, and quality of the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the reliability, promptness,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant dissatisfaction. Some... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the beautiful, fresh, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service! Delivered as scheduled. The flowers and arrangement were beautiful. Bright and happy colors. There was a bit of mix up with the vase but it was sorted promptly. Much appreciated. Thank... See more

Rated 5 out of 5 stars

I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they we... See more

Rated 5 out of 5 stars

Next day delivery was great, If i could suggest, if possible, deliveries could arrive in the morning. It just so happened i was on a facetime video talking to a friend on the phone and she had ju... See more

Rated 5 out of 5 stars

I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more

Company details

  1. Flower Delivery
  2. Florist
  3. Flower Market

Written by the company

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.1

All reviews

(3,472)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Across the pond great service

I live in the USA & your company twice now has delivered to my family in London on time and with a product that the recipients loved. Very happy with your product, service and online attention.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service

The bouquet was absolutely beautiful, exactly as described online, and good value for money. It was delivered on time and perfectly packaged. I would have no hesitation recommending Flower Station as a supplier.

14 June 2026
Unprompted review
Rated 4 out of 5 stars

Comms were great

Comms were great, using Flower Station every time as can usually be relied upon. This last time a little hiccup, but co apologised and compensated.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

From placing my order to delivery was kept informed of each stage of the process
My family member loved the flowers..peonies being her favourite and sent a picture of
Exceptional service and beautiful flowers
Thankyou

12 June 2026
Unprompted review
Rated 1 out of 5 stars

I am truly disappointed with the…

I am truly disappointed with the quality of the flowers I received. They were meant to be a beautiful surprise from my boyfriend, a thoughtful gesture intended to bring joy and create a special memory. What makes this even more disappointing is that he ordered three bouquets, trusting that they would be delivered fresh, beautiful, and in perfect condition.
Unfortunately, many of the flowers appeared damaged, some were broken, and they did not look fresh at all. To make matters worse, the flower boxes arrived damaged and torn. It was heartbreaking to see such a meaningful gift arrive in such poor condition.
My boyfriend placed his trust in your shop to deliver something special, but sadly the flowers and their presentation did not reflect the care and quality we expected. Considering that three bouquets were ordered, this experience was even more disappointing. I hope you will pay greater attention to quality control, freshness, packaging, and presentation in future deliveries.

11 June 2026
Unprompted review
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Reply from Flower Station

Dear Irina,

Thank you for your feedback.

We are really sorry to hear that you had a bad experience with our company and the state in which your order was received. Unfortunately, we were unable to locate it to investigate the issues raised.

We would like to learn more about that and we'll be glad if you get in touch with our customer support team by sending an email with photos depicting the issues raised to info@flowerstation.co.uk.

Best regards,

Alex

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